One moment please, connecting to iTunes...

Hi there.
I'm having this problem with iTunes about a couple of days ago.
"one moment please, connecting to iTunes. Loading..."... still waiting
I have tried almost everything, I even downloaded and install iTunes again and nothing.
There are some tips on how to fix it but most of them are for PC user and not for Mac.
If any one can help I will really appreciate.
Thanks.

I too am having this trouble, very frustrating, I have uninstalled & reinstaled iTunes, i have uninstalled Norton, still didn't work... Tried numerous fixes recommended online to no avail. It was working earlier yesterday.
Ta

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Solution to the "One Moment Please connecting to the iTunes store" Problem

Thought I would post this as a new topic because I see many people had the same problem as I do (did).
I kept getting the "One Momement Please connecting to the iTunes store" problem and could not figure out what was going on. I basically turned off everything I could think of "firewall, antivirus, antispyware, you name it and it still was not working.
Then I found in a thread the suggestion to delete my iTune preferences file. I did it and voila... all was fine.
So... here are the instructions. Do this first before you try anything else. It may save you A LOT OF TIME.
For VISTA the pref file is found at: C:\Users\+user name+\AppData\Roaming\Apple Computer\iTunes. Delete the file named "iTunesPrefs.xml", restart i-Tunes and it will reset all of you preferences. You will need to enable "show hidden folders" in Folder Options in the control panel as "AppData" will be hidden otherwise.
Hope this helps. I wished I'd seen it earlier.

Unfortunately deleting the iTunesPrefs.xml didn't work for me and others.
Try this. Click on Edit..Preferences...Parental Control and place a check mark in the box to the left of iTunes Store, also place a check mark in the box to the left of Allow access to iTunes U as well and then click OK.
Now go to the store. Finally, return to Parental Control and remove the check mark beside iTunes Store.
Hopefully you will now be able to access the iTunes Store without the dreaded One Moment please message.

When i access the App Store, a message in the Features section pops up.."One Moment Please" Connecting to the iTunes Store loading... Help pls

I've tried the following...
1.Connecting to the internet (of course)
2.Opening Itunes
3.Connecting to iTunes using windows tab
4.Restarting
5.Restoring and reinstalling OSX Mountain Lion
(Additional Detail)
When i open the App Store, the featured section works fine... But when i click on an another tab, (for example) the purchases tab and then go back to the Featured tab, that is when the message occurs.
Is anyone else having this problem or is it just me...
Solution as quick as possible pls
Thank You..

Many problems on my mac after upgrading to OSX Mountain Lion...
Have you tried reinstalling OS X - Mountain Lion using Mountain Lion Recovery ??

When I open mac app store it stands: One moment please, connecting to the iTunes store.

And it's forever like this. Can't get into the app store! I have had this problem for 6 months now. Some help ?!?

Finally I found the answer on the internet. I needed to open Terminal and write three lines of code.
Code:
rm ~/Library/Preferences/com.apple.appstore.plist
rm ~/Library/Preferences/com.apple.storeagent.plist
rm -rf ~/Library/Preferences/ByHost/*
Now I can get Mac OS X Lion.

"One Moment Please...." iTunes not connecting to Store

i am getting the following message when I try to open the store:
"one moment please, connecting to the itune store.... loading"
and nothing happens. the weird thing is, i get this message every time i open itunes...

I tried the Edit>Preferences thing, and when I clicked on iTunes store link, I got a message saying the iTunes store is not currently available. I haven't been able to get into the iTunes store for over a week (it won't load). I didn't install anything new or change any settings prior to that.
My sister started having the same problem on the same day. She lives elsewhere and has her own computer.

Can't access iTunes Store. 'One Moment Please' message. Please help!

I downloaded the latest version (9.0.3) of iTunes at the start of this week when I bought my iPhone. Everything worked fine & I could access the iTunes store & purchased music. I had purchased music on my iPod which I transferred to my iTunes library & everything was still working fine.
Then a couple of days later I created a ringtone from a purchased song. I synced my iPhone & the ringtone works absolutely fine, however, I can no longer access the iTunes Store. The following message is displayed:
"One Moment Please, Connecting to the iTunes Store, Loading... If iTunes doesn't open , click the application in your Dock or Windows Task Bar."
I have also tried to sign in to my account however I am unable to & receive the following message:
“We could not complete your iTunes Store request. An unknown error occurred (-50). There was an error with the iTunes Store. Please try again later.”
I use a wireless connection at home & iTunes is working absolutely fine on my other computer.
The Radio works fine, I am definitely connected to the Internet as I am accessing other sites at the same time as trying to open the store.
I have not switched to a new ISP & absolutely none of my Internet/firewall/security settings have changed in any way.
I have tried all of the following but none have fixed the problem:
I have configured Windows Firewall to allow iTunes to access the iTunes Store.
I have run Diagnostics which indicates that there is absolutely nothing wrong.
I have removed & re-installed iTunes on my laptop.
I have temporarily disabled my security software and firewalls.
I have using the MSCONFIG utility on my laptop to try & identify if a software program is preventing me from accessing the store but I still cannot access the store.
I am at a loss, I have no idea what to do next…please help, thanks!

Hi I just went through several days of the same problem, I was told to uninstall all of the Apple related software and reinstall in the order on this link
http://support.apple.com/kb/HT1923?viewlocale=en_US
than follow these steps
iTunes Store, iTunes, Windows 7, Windows Vista, Windows XP, Microsoft Windows XP SP2 and Vista
Remove pop-up blockers
Some pop-up or ad-blocking programs may interfere with the ability of iTunes to connect to the iTunes Store. Removing them in many cases will resolve the issue.
Flush DNS Setting in Windows
In some cases, the DNS information you computer uses to connect to the Internet needs to be reset. Follow these instructions to flush your Windows DNS information:
Windows XP
1.On the Start menu, click Run.
2.In the Open field type cmd and click OK.
3.In the resulting window, type ipconfig /flushdns and press Return on the keyboard.
4.You should see a message that the DNS Resolver Cache has been successfully flushed.
Windows Vista and Windows 7
1.On the Start menu, point to All Programs > Accessories and then right-click Command Prompt and choose Run as Administrator from the shortcut menu. If Windows needs your permission to continue, click Continue.
2.In the resulting window, type ipconfig /flushdns and press Return on the keyboard.
3.You should see a message that the DNS Resolver Cache has been successfully flushed.
Note: If, in the command prompt, you see this message: "The requested operation requires elevation", close the command prompt and repeat steps 1 and 2 above to be sure that Administrator privileges are used to access to Command Prompt.
For additional troubleshooting information about connecting to the iTunes Store, see Can't connect to the iTunes Store
after all this I had to go to control panel and create a new user with administrator controls, log off and on to the new users account. In the new account itunes store finally works, I'm not sure if all of the steps I was first instructed to take were needed, but I was happy to be able to finally access the itune store again. I hope this helps someone else.
Good Luck

About 1 year ago, I can not access the App Store. The message that appears is: "One Moment Please. Connecting to the iTunes Store. Loading ... I've tried all the aids presented in this and other forums and nothing solves. iTunes connects normaly...

About 1 year ago, I can not access the App Store. The message that appears is: "One Moment Please. Connecting to the iTunes Store. Loading ... " I've tried all the aids presented in this and other forums and nothing solves. iTunes connects normaly...

Your profile indicates your Mac is running v10.7.2
If that is correct, updating your system software may help.
Click Software Update from the Apple menu.
Restart your Mac after updates are installed then try the App Store.
If you can't update that way, there's a workaround.
Install the OS X Lion Update 10.7.5 (Client Combo)
Then restart your Mac and try the App Store.
messaged edited by: cs

"One Moment Please... Connecting to iTunes Store... Loading"

Hi,
Just purchased an 11" Air and the App Store just doesn't work on it. Keep on showing the following message, "One Moment Please... Connecting to iTunes Store... Loading". When I click on "Purchases", I get the following mesage, "We could not complete your App Store request" The App Store is temporarily unavailable". But I know the App Store is NOT unavailable cos I have it running fine on my MBP.
Any ideas?
Crazy

Hi,
Open a Finder window. Select your Home folder in the Sidebar on the left then open the Library folder then the Preferences folder.
Move the com.apple.appstore.plist file to the Trash.
Restart your Mac. Try again.
If you still can't access the MAS, click here.
Mac App Store Customer Servoice
Also, make sure your computer's time and date are correct. Open System Preferences / Date & Time. Select the Date & Time tab then make sure the button next to: *Set date and time automatically* is selected. Click the Time Zone tab. Make sure you have the correct time zone selected.
And... because the Mac App Store is so busy, when you can't access it, wait an hour, try again.
Just found this on the MAS help viewer.
*Although anybody who logs in to your Mac can browse available applications, only an administrator can purchase, download, and install applications.* Make sure you are trying to login to the store with your admin account.
To view the source for that information, with the MAS open, click Help from the Menu bar top of your screen.
Message was edited by: Carolyn Samit

HT4113 My sister just handed me one of her old iphone but when i am trying to use it, it is showing iphone is disabled ,please connect to itunes and when i ma trying to use it in recovery mode it is asking for update and when doing so it is showing error.

Well my sister lives in US and she just handed me her old iphone 3gs. The phone was locked to AT&T .While trying to acees it an error message is popping up that Iphone is disable,Please connect to itunes.Well i downloaded a new version of itunes and while connecting it in recovery mode and tryuing to update it it is giving an error.i asked my sister to unlock the phone so i could use it on any network .she has applied for it and will get the code in one week. What should i do?? Please help.

Restore the device as new with an AT&T SIM card or wait until it is unlocked and restore as new with another carriers SIM.

Starting up...one moment please

While i'd been very satisfied with the quality after switching over from TW, in less than a month, I suffered the 1st issue. Both my STB (non dvr) stopped working at the same time. 1st telling me channel is not available, press B to troubleshoot, then proceeded to getting starting up...one moment please. Restarting components did not resolve. Internet, fortunately, still worked. I used the home agent/live chat, and was able to get a customer rep in < 3 mins. Not too bad, considering it's Fri evening on a holiday weekend. Rep followed scripted procedure, ie. sending command to reset router...etc. Problem persisted, and he determined it could be a bad splitter, and setup an onsite service appt for Monday.
It's a new install, so it's not confidence inspiring to have components failing so soon. The rep stated there's no area wide issue, but is anyone aware of issues impacting NYC UES?
Or if you'd experienced this before, was the diagnostic/resolution consistent to a splitter issue?

1. Do you have an ONT inside you unit with fiber running to it, if you are in an apartment of condo?
2. What Model equipment do you have?
3. Have you tried disconnecting the STBs at the splitter and swapping the connections one at a time? Leaving the Router connected of course. The Internet works so there is no use in messing with that.
4. You may be able to get one TV up and running.
I have not seen a bad splitter unless you get some type of power surge or short in one of the cables. Some have reported one going bad. Usually they work out of the box or they don't. If you have vDSL with a separate VDSL box next to the router, it could be a bad router killing the TV signal. Other than # 3, you will probably need to wait for a tech, or get a bi-directional cable splitter from Radio Shack or somewhere else, if you are really desperate for TV. But it may not be a bad splitter, and at that point you would have wasted money, or replaced something that Verizon owes you.
Monday is a Holiday for many of us, so we will not be working anyway. If you can get them out and have an appointment for Monday, I would say great!
It never hurts to have a second set of eyes on someone else's install. I read where in one apartment the previous installer left off a low pass filter on the customers cable so the customers were seeing each others hardware which can also cause problems. The filter was located in the utility closet. But could also be installed in the unit.

One Moment Please....

My new podcast is live (and working via iTunes search), but when I click the "phobos" URL provided by Apple - or anybody else's for that matter - all I get is the One Moment Please and Loading screen in my browser (Firefox on PC and Mac, Safari on Mac). Nothing seems to happen at all - ever.
Am I waiting for a file to download or what? iTunes doesn't open automatically - and even if it's open nothing happens. Is it me?
Mac Mini PPC 1.5Ghz Mac OS X (10.4.8) Using Audacity; Podcast hosting with Jellycast.com

Sometimes (randomly) you have to have iTunes already open. I don't know why, it's not consistent on my Powerbook. Mike

"Please Connect to iTunes" -- Help

Did update and then phone shows the above error message, and on itunes it says it has detected an iphone in recovery mode and iphone must be restored...what is going on? Tried powering down, hard reset...nothing. Certainly don't want to restore if don't need to - help!!!

Ive also had this problem with both of the last 2 updates for the iPhone. The update downloaded from the server, and when it goes to install onto my iPhone, iTunes freezes and my phone shows a dock connector with an arrow pointed to iTunes (for the last update I got the warning symbol and "please connect to iTunes" msg). This time I just restarted my computer and my phone and when I opened iTunes it said that my phone was in recovery mode. I had to restore my phone for the second update in a row. I had to re-sync all my music, video, photos, etc. Talk about a huge hassle/pain in the *! Im going to take it to an Apple Store, but unless they can downgrade and then try to reinstall the update so I can show them what happens, they will probably give me the run around with no real answers. One thing to note, iTunes will NOT auto-launch when I connect my phone.
Im running 10.4.11 and iTunes 7.5 (this happened before 7.5 too)

IPhone disabled please connect to iTunes. Please help mee

Hello
My son has typed in my passcode wrong on my iPhone 5 and it says 'iPhone disabled please connect to iTunes'
I had rung O2, and they said that the only thing they can do is do a restore on the phone but then everything will be deleted
I'm not bothered about the apps getting deleted, it's the photos and videos I am most worried about because they are of my 4 month old daughter since birth and these are the only photos that I have of her. I have only sent around 20 photos to family and friends so if I lose all these photos on my phone then I will only have 20. There are over 2000 pictures of her on my phone so I really really need to get them back
I don't have iTunes, I have never downloaded it or anything. I have always taken my pictures off just by plugging my phone into the computer, going to My Computer and copy and pasting them like that but I have not done this in 2 months and there are so many photos and videos that will be lost.
I downloaded iTunes, logged in using my email and password but every time I connect my phone it keeps saying for me to put my password in on the phone but the numbers aren't on the phone screen.
Is there any way I can get my photos back?
Can Apple get them back for me?
Please help

There is no way to get your photos back if you didn't save them to your computer, or back up your iPhone to your computer, or back up your iPhone to iCloud, or enable PhotoStream for your iPhone, or upload them to FaceBook or Picasa or DropBox or Box or Flickr or Shutterfly. In other words, there are at least a dozen ways you can preserve photos, and if you didn't do any of them they are lost.
One reason to sync to iTunes is iTunes will "remember" your phone, so if you ever lose your passcode you can just Restore using iTunes and it will remove the passcode AND restore your most recent backup.

My iphons says iPhone is disabled please connect to iTunes but iTunes is asking for my passcode which i can not key into phone

my iphons says iPhone is disabled please connect to iTunes but iTunes is asking for my passcode which i can not key into phone....any one know what to do???

actually i just found this on apple.com/support

Different SIM Detected - Please connect to iTunes

Hello,
I have had my iPhone 3G contract on O2 for just over a year. In the beginning I wanted to keep my previous O2 number, so was told to use my previous simcard and they would update the account information. This was fine.
After a while I realised I wasnt getting 3G signal, and never had. I assumed it was the handset so I went to apple store about 6 month ago, they got me a new one. The same problem, I couldnt get 3G but being vey busy I couldnt go back to apple for another 6 months. They got me a new one again, and when the problem persisted we realised it must be the sim card.
After a few days I went to O2 and they supplied me with a new simcard, after a day waiting for the account to transfer, I installed the sim and it got 3G signal at last.
But the problem now, is that every time the phone boots up, it says Please connect to iTunes. The only alternative is an emergency call. You can imagine my frustration when I went abroad to copenhagen with all my contact details and phone numbers on the phone, and no way to access it.
I have spoken to the O2 iOPhone support team, who tried to help by talking me through the 'Reset all settings' option. But the problem persists.
Please help! This is very frustrating.
Kind regards,
Stuart

Hello,
Thank you all for your contributions, eventually after 2 long conversations on the phone with the Network and with Apple themselves, I booked in to the Genius Bar of my nearest apple store.
They were too busy to even listen to my problem or think it through, but just ended up replacing my handset. This seems to have worked, but I will avoid rebooting from my previous phone back up... as it seems like it must be a software conflict somewhere between the SIM, IPhone, ITunes and the online registry.
I really hope the rest of you can solve your problems... The three previous times I have been to the genius bar they had time and were very helpful, so I think a visit to apple is the best bet.
All the best,
Stuart

One moment please, connecting to iTunes...

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