One month after purchase, external battery has died

Hello! One month after I purchased my Lenovo, the external battery on my laptop is dead. When I checked the Power Manager, it said that the second battery is not working and I should replace it. Plus when the external battery is connected to my laptop and I disconnect the power cord, the laptop shuts off.
I bought the four year think vantage depot protection or whatever it's called, and I have an X1 Thinkpad. Am I able to replace my external battery for free? What would I have to do? I tried finding this info online but I'm having trouble finding information about it

@Afridicy,
There is a battery firmware to fix this issue.
Please refer to this.
http://forum.lenovo.com/t5/X-Series-ThinkPad-Laptops/X1-Slice-battery-not-charging-Battery-2-A-batte...
//JameZ
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One month after purchase, external battery has died

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