One of my contacts is reduced to a single blue line

I have one contact, and only one, that appears in my message list as a single blue line, where all of the others are properly displayed with the name of the contact. Does anyone have any ideas as to how I can get that one contact to display properly. Please!
We have tried removing the contact completely and resetting it with avariant name, and it still displays incorrectly.
Any suggestions would be gratefully received.

iMessage users will show a blue iMessage icon alongside their name.

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Tap Settings > General > Reset > Reset Network Settings on your iPhone.
Make sure that the contact trying to message you isn't blocked in Settings > Messages > Blocked.
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from: iOS: Troubleshooting Messages
http://support.apple.com/kb/TS2755
Do one step on both devices, then test, and if it doesn't work move to the next step and repeat. If you run through all of them on both devices, it should resolve the issue.
Welcome to Apple Support Communities!
Regards,
Delgadoh

One of my contacts is reduced to a single blue line

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