One of my contacts is unable to receive my text messages since I updated my iPhone 4s?
Since updating my iPhone, a few of my contacts have been unable to receive my text messages? One of the contacts originally had an iPhone but changed device before I updated, I was able to send and they were able to receive text messages prior to the change, the problem has arisen since update? More recently another contact who also has an iPhone is now unable to receive my text messages? Has anyone else experienced this problem, and if so what did you do to resolve it? Thanks.
Hi susandlee,
Wow this definitely sounds like strange behavior and something we need to investigate further. I want to find out, on your iPhone 5, do you have any signatures set? When you send text messages, do you include any emoticans or special characters? These aren't compatible with all type of devices and networks so we want to eliminate any causes of the trouble. If you do have anything like this set please remove the items and test the texting communication again. We look forward to hearing back to get this resolved.
Thank you,
MariaC_VZW
Please follow us on Twitter @VZWSupport
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