One of my phone is roaming she lives n orth troy i call 4 times ll ready and she cant turn off the roaming or datashe wont getno text messages or cal what top do

we have  phones on our line one phone is nextto the Canadian  boarding I keep on roaming  she try shutting of roaming and data she don get no texting or no call  what can I do I calles Verizon 4 time to take care of this problem  I don't know to do  if I don't d some thing th bill is going to be to high

What phone model are they using? Have you checked the phone's user manual to see if there is a way to turn off roaming?

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