One of the user is unable to remove obsolete Tags from new work items and search query

Hi I am new to TFS Administration, User has some obsolete Tags in TFS site which is removed on the Backlogs but user can see those tags when he is creating new work items and while querying the Work Items but he is not able to see any obsolete tags in Backlogs.
TFS version: TFS 2013 SP2
Steps followed:
we queried each tags, we see 0 work items associated with the tags
As per MSDN, we have to remove associated tags which automatically removes the Tags after 3 days
The user is facing the same from past week
Am i missing something? or will the list of Tags be available in new work items and querying WITs? Please help
Thanks in Advance

Hi BE,
I tested this scenario in my TFS 2013 Update 4 Server, and found that Tags will disappear from Tags dropdown list automatically after serverl days, if there’s no any work item associated that Tags.
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One of the user is unable to remove obsolete Tags from new work items and search query

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