One of Three Mail Accounts not receiving msgs

Cannot retrieve msgs. in mail from one of three email accounts. All are set up the same. All three had been working fine for over one year. A couple days ago, one of the accounts stopped retrieving mail. I can see the msgs. on the mail server when I use a browser w/ webmail (which is Comcast), but I cannot retrieve into Mac Mail. I've not changed anything. I can send email msgs from all three accounts and can retrieve msgs. in two of the three accounts.
Also, I tried a different mail appn (i.e., Netscape Mail) and was able to retrieve the msgs. for the email account that is no longer working in Mac Mail. Help!!! I depend on this account for important communications...
Tom

As previously noted, the problem in retrieving msgs. to one of my three mail accounts was resolved, but I wasn't sure what the fix was. Well, the problem returned again today (after a couple months of no issues) where one of the accounts could not retrieve msgs. from the Comcast POP server. I searched the Apple Support site and noticed the recommendation to have different usernames and "different passwords" for each mail account on same server. Comcast Mail has a scheme of primary and secondary mail accounts. The mail account unable to retrieve msgs. from the server was a secondary account w/ a different user name than the primary, but the same password. I changed the password on the secondary email account (both on Comcast's server and in the local Mail preference) and all is working fine. I don't know for certain if this was actual fix or something else was changed by Comcast or me, but I believe this did it.
Tom

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anahill

Hello,
Could be many things, we should start with this...
"Try Disk Utility
1. Insert the Mac OS X Install disc, then restart the computer while holding the C key.
2. When your computer finishes starting up from the disc, choose Disk Utility from the Installer menu at top of the screen. (In Mac OS X 10.4 or later, you must select your language first.)
*Important: Do not click Continue in the first screen of the Installer. If you do, you must restart from the disc again to access Disk Utility.*
3. Click the First Aid tab.
4. Select your Mac OS X volume.
5. Click Repair Disk, (not Repair Permissions). Disk Utility checks and repairs the disk."
http://docs.info.apple.com/article.html?artnum=106214
Then try a Safe Boot, (holding Shift key down at bootup), run Disk Utility in Applications>Utilities, then highlight your drive, click on Repair Permissions, reboot when it completes.
(Safe boot may stay on the gray radian for a long time, let it go, it's trying to repair the Hard Drive & clear caches.)
If perchance you can't find your install Disc, at least try it from the Safe Boot part onward.

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One of my 3 gmail accounts stopped recieving mail when I update to iOS 7.0.4. It still sends mail however.
I've checked and double checked and re-entered all settings. They compare exactly to the settings in my other accounts which are working fine.
I can recieve mail on this account through gmail on Google on the phone so I know that the password is working.
2-step verification was already off.
I'm stumped.

Yes, I'm using the native iOS app.
Error message: "Cannot Get Mail. The mail server "imap.gmail.com" is not responding. Verify that you have entered the correct account info in Mail settings".
No, I did not delete and remove the account.

HT1688 I am having issues get my email in one of my mail accounts so I tried to "DELETE" the whole account. But my phone will not delete a mail account. And the phone is getting really hot and battery was full 2 hours ago and now at 25%.

I am having issues get my email in one of my mail accounts so I tried to "DELETE" the whole account. But my phone will not delete a mail account. And the phone is getting really hot and battery was full 2 hours ago and now at 25%.

Well, you don't say what happens when you try to delete the account. So I don't know what else to recommend. However, if your phone is not charging, is that the mains charger or the computer USB? Also, if it not showing any change to battery percentage, then something is wrong with the software. The next step in user troubleshooting after the reset is a restore from backup. However, considering the condition of the phone right now, I would be more than willing to say your backup is going to be corrupt. But you can try. If that does not fix the device, then you restore as new, not from a backup. If the phone works, then you can try restoring the backup again, but if it messes up, you are going to have to restore as new again. If the restore as new does not work, then you need to make an appointment at the Genius Bar or Authorized Apple Service Provider to get the hardware checked.

One of three Comcast accounts consistently fails

I have 3 email accounts for my wife and two daughters. 2 work well with Mail, one consistently times out when connecting. In preferences the settings are the same as for the 2 that work. I have deleted the account in Mail a couple of times and started over fresh. That works for some period of time then I get the same message again. This time it "worked" for less than 24 hours.
I have tried the ports suggested by Comcast, 587,995 and 110. No go. The working accounts are using 995.
Her account at Comcast is fine, I can go on the web and check it there. No problem.
Connection Doctor says to check user name and password. Which I have and they are fine. And the server being used for this account also gets a green dot.
Does Mail have a problem with too many email accounts from one provider?
Message was edited by: Laurel2322

As previously noted, the problem in retrieving msgs. to one of my three mail accounts was resolved, but I wasn't sure what the fix was. Well, the problem returned again today (after a couple months of no issues) where one of the accounts could not retrieve msgs. from the Comcast POP server. I searched the Apple Support site and noticed the recommendation to have different usernames and "different passwords" for each mail account on same server. Comcast Mail has a scheme of primary and secondary mail accounts. The mail account unable to retrieve msgs. from the server was a secondary account w/ a different user name than the primary, but the same password. I changed the password on the secondary email account (both on Comcast's server and in the local Mail preference) and all is working fine. I don't know for certain if this was actual fix or something else was changed by Comcast or me, but I believe this did it.
Tom

HT204053 Is it possible to have two (or more) different icloud mail accounts (not alias) under the same apple id? If not what is you best advice for all family members to have their own e-mail and still share the purchases under the same apple id. Thanks

Is it possible to have two (or more) different icloud mail accounts (not alias) under the same apple id? If not what is you best advice for all family members to have their own e-mail and still share the purchases under the same apple id. Thanks

mannyace wrote:
Thanks for the response.
So I basically won't run into any trouble? I
There should be no issues. Its designed to work like that. You don't change Apple IDs just because you get a new device.
mannyace wrote:
Thanks for the response.
Is there any chance that the phones can fall out of sync?
Unlikely. But nothing is impossible. Though I don;t see how that would happen. As long as both are signed into the Same Apple ID / iCloud Account they will be N'Sync. (Bad Joke)
mannyace wrote:
Thanks for the response.
If I get a message or buy an app or take a photo on the iPhone 5, how do I get those things onto the iPhone 6?
If you buy an App, you have 2 ways to get it to the iPhone6: If Automatic Downloads is enabled in Settings->iTunes & App Store, it will automatically download to the iPhone 6 when you buy it on the 5 and vice versa if you buy it on the 6, it will download to the 5.
Alternatively, you can simply go to the App Store App->Updates->Purchased and look for the App there and download it. Purchased Apps will not require payment again. i.e They'll be free to download to the iPhone 6 once purchased.
SMS Messages will sync over using Continuity as long as they are on the same Wifi network. Otherwise, restoring the iPhone 5 backup to the iPhone 6 will transfer all messages received up until the backup was made onto the iPhone 6.
Images, can be transferred either through Photo Stream
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Or any Cloud service you want such as Dropbox, or One Drive.
mannyace wrote:
Also, something i forgot to ask initially: Should I update the iPhone 5 to iOS 8 first or does that not matter?
If you want the Continuity features as explained above you need to update the iPhone 5 to iOS 8. Otherwise its not all that important.

Can I have more then one icloud E-Mail Account?

Can I have more then one icloud E-Mail Account?

Hi Pathfinder93950,
Welcome to the Support Communities!
You can only have one iCloud account per Apple ID. However, you can have up to 3 aliases that point to that iCloud account. Here is some additional information:
iCloud: Set up an @icloud.com email address
http://support.apple.com/kb/ph2620
After you set up your @icloud.com email address, you can use it to sign in to iCloud. You can also sign in using the Apple ID you used to create your iCloud account.
iCloud: About email aliases
http://support.apple.com/kb/ht4897
iCloud: Create or change email aliases
http://support.apple.com/kb/ph2622
You can have up to three active email aliases, and you can delete or deactivate (turn off) an email alias at any time. You might want to deactivate an alias if, for example, you use an alias to make a purchase. After you receive the item, you can turn off the alias to avoid follow-up advertisements, then turn it on again when you make another purchase.
Deleting an alias is permanent, so if you think you might want to use the alias again, you should simply turn it off. When an alias is turned off, all email sent to that alias is returned to the sender.
iCloud: Using your @icloud.com email address
http://support.apple.com/kb/ht5441
Cheers,
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Last night Mail is not receiving any of the AIM mail, although it is able to send it out (although VERY slowly). It is still trying to receive mail but cannot as of this morning.
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Mail accounts not showing after restoring a profile backup

Followed the instructions here https://support.mozilla.org/en-US/kb/profiles-tb#w_restoring-a-profile-backup for manually "Restoring to a different location".
Re-stated TB and only "local Folders" show in the home tab. The emails for my previous main account are there minus what was on the "inbox" for that account.
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The Local Directory path "C:\Users\user\AppData\Roaming\Thunderbird\Profiles\xxxxxx.default\Mail\pop.1and1-2.com" is not suitable for message storage. Please choose another directory.
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Normally the instructions work fine, but in your case there seems to be a glich. I've heard that some issue can occur if the Profile has been moved from one pc to another and previous pc directory used :
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This is located in the prefs.js file, which you copied over when you followed the instructions.
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http://kb.mozillazine.org/Profile_Manager
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File > New > existing mail account
or
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Tools > Account Settings > Server Settings
or
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check all preferences are as you require
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http://kb.mozillazine.org/Show_hidden_files_and_folders
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* Help > Troubleshooting Information
* click on 'show folder ' button
* A new window opens.
'''Close Thunderbird now - this is important.'''
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scroll down to see:
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Additional info:
You may have a few more files that you may wish to copy/paste into this profile name overwriting files of same name. Not totally essential, but will save time setting these preferences up again.
* localstore.rdf - Toolbar and window layout size/position settings.
* mailviews.dat - Defines your current message view
* mimeTypes.rdf - Action to perform when downloading certain types of files.
* training.dat - Custom training for Junk Mail Controls
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Restart Thunderbird.
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Hello angurkawsar,
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