One person does not receive my texts
Beginning a week ago, one of my friends cannot receive any of my texts. We can both call each other, it works fine. He can send me a text and I do receive it. If I attempt sending him a text it looks like it went through but he never receives it. I have tried 1) Deleting his contact and texting by typing in the number, 2) Adding a 1 in front of his number to be a full 10 digits, 3) removing the 1 and just texting his 9 digits, 4) deleting all previous thread conversations with him 5) Re-adding him as a contact, 6) reviewed my account, no blocking is on, 7) reviewed his online account with Tmobile, no blocking is on 8) Called Verizon tech support, they said it must be his phone that can't receive texts but he can get other peoples text 9) Deleted and uninstalled the 3rd party messaging service "TextNow" app that had installed 10) Factory re-set my phone. NOTHING works. This is not acceptable. I'm not going to continue using a phone that won't allow me to text one person. He can get other people's texts and I've seen his online account, there are no blocks on me. Please advise what I need to fix this. I already talked to VZ Tech Support, they had ZERO suggestions except to say "it must be his phone because if you couldn't send texts then you wouldn't be able to send them to anyone". By the way, I've now reinstalled the TextNow app (a third party messaging service) and they allow me to text his phone. If this continues with Verizon without a resolution, I can't remain a customer.
Hello and happy Sunday suzannehall,
We know how important it is to be able to contact our friends, family, and loved ones, especially while on the go. With text messaging constantly growing in popularity, reliability needs to be at the forefront of its delivery. I'm eager to get this taken care of for you. May I ask do both you and your friend have Verizon Wireless? What make and model are the phones being used? As an entry level troubleshooting step, I would suggest deleted the text conversation, reboot both phones, and retest. Let me know if more help is needed.
ArnettH_VZW
Follow us on Twitter @VZWSupport
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