One single button for "Ready" and "Not Ready"?

Hi all!
Is there a possibility to assign a service URL for changing the agent state from "Ready" to "Not Ready"? Just like the "One Button Login" ...
Best regards; Florian

I think this is what you are looking for. If you are using IPPA then you can use something like this as a registered service. It's what our installer configured for us.
http://XXX.XXX.XXX.XXX:PORT/ipphone/js/sciphonexml/IPAgentChangeState.jsp?State=3&RC
The 3 is your Agent State Code for Not Ready. For Ready just change it to a 4.
Word of caution: Agents can not go from one Not Ready state into another Not Ready state if you are using Reason Codes. We have our agents selecting a Not Ready code from a list and with the IPPA you have to first select Ready then select Not Ready to change this state. If you are using CAD this is not an issue. Becomes a real problem if you have agents who came back from a meeting and need to go to lunch but there are calls in queue. If anyone knows a way to work around that little problem I'd be eternally grateful.

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CAD Ready and Not Ready Icon

All,
We use CCX 7.0 premium.
In UCCX 502, when user is in Ready status, Not Ready icon is greyed out. It is very easy to tell whether agent is Ready or Not Ready. In CCX 7, the icons no longer get greyed out. It is very hard to tell what is the current status of CAD.
I looked at CDA and could not find a fix. Any suggestion how to change it?
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Hi Wenqian,
I am not sure if you are aware of this, but UCCX 5.0.2 does not support CAD on Windows 7. The first UCCX release that does support Windows 7 is UCCX 8, which is currently available and 7.0.2 which is scheduled to release at the end of the year. Please see the following link for Windows 7 support
Cisco Unified Communications Support for Microsoft Windows 7
https://www.cisco.com/en/US/prod/collateral/voicesw/ps6789/ps7046/ps7282/product_bulletin_c25-563280_ps1846_Products_Bulletin.html
You can also use the Compatibility Matrix as well
http://www.cisco.com/en/US/docs/voice_ip_comm/cust_contact/contact_center/crs/express_compatibility/matrix/crsmatrxeol.pdf
CAD on Windows 7 for UCCX 8 has the same behavior with regards to ready/not ready buttons. Many customers requested that the agent be able to change reason codes without going ready and this change was implemented for that reason.
Regards,
Joe

Single button for line and SD on cisco 7861 SIP phone

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Good evening. Can we configure one button for DN(Line) and SD. Our requirement is we need to configure one button for incoming and SD to a particular number.
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The calls (inbound & outbound) would be passing through PSTN line, as it is not for internal. when ever an external customer calls complete DID number from a fixed number of their , it should hit that particular line button and for outgoing when ever we want to dial that particular PSTN number , we need to use the same button assigned to that particular external customer. So will this work?
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An agent can put themselves in both phone ready and email ready state...does that mean they will get both a phone call and an email at the same time?
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(Aside: In UCCE you can change this behaviour and make email a non-interruptible channel, if you so desire - I don't have any customers that have wanted it that way.)
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One single button for "Ready" and "Not Ready"?

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