One slot can not recognize RAM

Hi there
I am using the 
HP G62t-350 CTO Notebook PC
I want to upgrage RAM up to 8 GB (already have 1 RAM with 4 GB
However, slot 2 can not recognize RAM I purchased, I replaced that RAM to slot 1, it work correctly, both 2 RAM work. But only one slot work with RAM
What should I do to get it fixed?
Thank you very much

Hi:
If your notebook is still under warranty you should contact HP to get the motherboard replaced because that is the only way it can be fixed.
Paul

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