One stuck pixel at 10 days...to picky?

I'm just settling in with my new 24 inch iMac. After owning it for only 10 days it has develop one...only one stuck red pixel. It still can be exchanged under their 14 day window, but...am I just being waaaaay too picky here.
I know this is all just personal preference etc. but the screen and computer are excellent otherwise.
There are some "flashy" type apps. I've found to work out the stuck pixels for PC's but I haven't found one for a Mac yet.
Any / all thoughts welcome.
Dan

Here's Apple's stance on the topic: About LCD display pixel anomalies.
We really can't tell you what to do, but if you believe you can get it replaced then you'd better act before the 14 days is up instead of waiting here for people to give you advise that may or may not be relevant. We don't represent Apple. No one here really knows what Apple may or may not do with respect to returns, repairs, or replacements. All you can get here is anecdotes.

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One Stuck Pixel

i have a 30 GB ipod video... i have been happy with it thus far.. but then one day i was watching a video when i noticed an odd spot. one lone pixel. stuck in a red color. im pretty sure that this color is from my mini golf game. it's still under warranty... what should i do? the pixel doesnt bother me when listening to music, but when playing games watching videos or viewing photos, it is rather annoying

Here's Apple's stance on the topic: About LCD display pixel anomalies.
We really can't tell you what to do, but if you believe you can get it replaced then you'd better act before the 14 days is up instead of waiting here for people to give you advise that may or may not be relevant. We don't represent Apple. No one here really knows what Apple may or may not do with respect to returns, repairs, or replacements. All you can get here is anecdotes.

Any way to fix a stuck pixel?

I have a 5530 with one stuck pixel. Not dead. Glows white, so I know its alive. Is there any way to fix it, or should I bother complaining about it to the dealer? It really doesn't bother me much, because it is in the edge of the screen and normally I do not notice it, but I do know it is there, so I am asking for advice.
Thanks.

Hello there, arianayett.
The following Knowledge Base article offers up some information that's appropriate for your issue:
About LCD display pixel anomalies for Apple products released in 2010 and later
http://support.apple.com/kb/HT4044
Thanks for reaching out to Apple Support Communities.
Cheers,
Pedro.

Stuck pixel

I have an Intel 17ich iMac, which had the famous vertical line problem. I have just recently phoned Apple and they said they would fix it even though it is out of warranty, which was great. I was really pleased as these lines were making the thing unusable. I send it in to the nearest Apple authorised repair shop were I live. And I got it back a week later every thing is great. But then noticed a stuck pixel. Not sure if it was there from the start. Anyway I don’t know whether to send it back or just put up with it. It’s no ware near as bad as having vertical lines but it does bother me as it is a perfect looking screen other than the one pixel. I was reading on Wikipedia that a class A LCD screen is the only one that you can take back to the manufactures if it has any slight problem. What I am trying to say is, am I being fussy or should I try sending it back again? I don’t think they would repair one stuck pixel.
Thanks for any help

From my experience it's hit and miss with a single stuck pixel. It often depends on where is the pixel located and whether it's a bright color or not. If it's not too bothersome you may just deal with it as is. However if it distracts you a lot call Apple and see what they say. http://support.apple.com/kb/HT1721
George

Anyone have a problem returning one with stuck pixels?

I have about 5 stuck pixels on mine. I am deciding if I should bring it back or not. Has anyone returned it for that reason? Did you have a problem?

hello. I am also affected by the stuck pixel issue. I have about 3 that really stand out. At first, I was very frustrated with this and I was going to take it back. After a while, I realized that, unless they are smack dab in the middle of your screen, they aren't there if you don't pay attention to them. If your screen doesn't have the negative black effect, then you shouldn't return it. Plus, Apple has a pixel policy, although I don't know it. You may have a problem if the Genius doesn't see them.

Stuck Pixels + Dust

I have had my iPod for 4 months now and have had 2 stuck pixels since i got it, they have only just started annoing me as i have now started watching movies.
Added to this i have quite a large amount of dust behind the screen mainly in the top left corner, there are also one or two coloured particles whitch i am unable to identify, they are the size of 4 pixels and still appear wjen the screen is off, clearly the seal is broken or somthing along those lines as i have allways kept my iPod in an Apple iPod sock from the day I got it. I feel rather dissapointed by theese factors as the Multi-Touch display is the main feature of the iPod touch. I would like advice on where to go next... Should i visit an Apple Retail store os Send it in Online? I would also like to know if a refund is a possibility because as old phone has now ceased to function, i would like to get the iPhone... Would this be possible and how could i do this.
Thanks for Your Help Phil.

Phil,
There isn't much you can do about returning it or trading it. Apple gives you the 30 day grace period after purchase to return for a full refund and clearly 4 months is beyond this period. My suggestion would be to take it in, have it replaced (as it is still under warranty), then try and resell it on CraigsList or eBay.

Macbook pro retina dead/stuck pixel and warranty question

So here's the situation. A couple of weeks ago I brought my macbook pro 15'' retina into the apple store because the speakers were buzzing sometimes. It wasn't a huge problem, but my 1-year warranty was about to expire so I figured I'd bring it it to get fixed.
About a week later, I went to pick it up and I brought it back home. I tried out the speakers (it was too loud to hear them in the store), and the problem was still there. It wasn't worth complaning and bringing it back because I usually use external speakers anyway, so I figured I'd just live with it.
But about a week later I noticed there is a dead/stuck pixel on my screen. It shows up white against a black background, but is also detectable against a white background. I can also faintly see a mark there when the display is turned off so I have a feeling it was caused by physical damage. I want to bring it in to get it fixed but my warranty is now 2-3 weeks expired. There is a 90-day guarantee on the speaker "repair" I had done, but obviously that is not directly related to the screen.
I realize it's hard to believe screen issues would arise from a speaker repair. However, I think it is at least possible that they damaged the screen when they took the computer apart. I've had this computer for a year without any issues; I definitely would have noticed the pixel had it been there before--I do alot of programming with a black background. It's quite a coincidence that I first notice a problem right after I bring it in to apple.
Do you think I can bring it in and get it repaired? Should I call AppleCare? Also, if they deny me the repair, is it too late to extend AppleCare for another year? Thanks!
(the display is Samsung, for those who are wondering)

We are just users such as you so our opinions don't really matter. Do bring the MBP in to the store and have a talk with a decision maker. Sometimes good things happen but don't expect that to be the case.
Regarding Apple care, you are too late. It must be purchased prior to the expiration of the one year warranty.
Ciao.

Stuck pixel or dead pixel?

I have a question I'm hoping someone can help me with. I recently purchased a macbook off of craigslist. It was purchased by the original owner in February so is still under warranty. A few days ago I noticed a single dead/stuck pixel in the lower left part of the screen. Not sure if it has always been there and I just didn't notice it or if it just popped up. On a white screen it appears slightly reddish, on a red screen it's not visible, on a blue screen it's not visible, and on a green screen it's black. My first question is whether this would be a stuck pixel or a dead pixel? And secondly, do I have any chance at all of this being fixed under the warranty? I don't have a Apple store in my area or I would take it in there to get looked at, so I'm relying on you guys for support. I've tried using the various "stuck pixel fixer" images on the net that flash colors, nothing seems to work. I tried lightly massaging the pixel, but am not really crazy about putting too much pressure on the display.

That's an odd combination of appearances. If it's not visible on red or blue then I would assume it's a stuck pixel rather than a dead one (which should appear 'off'/black on every background colour), although it should only disappear in sympathy with the colour on which it is stuck (i.e. either red or blue, not both).
You can phone Applecare and ask them about it, but I think you'll find they'll only do something about it if you have a certain number of 'pixel anomalies'.
See here: http://support.apple.com/kb/HT1721?viewlocale=en_US
Best of luck with it.

MacBook Pro retina dead/stuck pixel

Hi this morning I turnd on my mac. And when watching a video, that had a dark background I noticed a white dot on the screen. I tried to clean it but it did not move. I did a bit of research and have come to think this is a dead or stuck Pixel. It shows on dark backgrounds, and shows up as a little dark dot on white background. If you look at it for a magnifying glass you can see the colours within the pixels. Is it stuck? I've seen some videos online that apparently fix dead pixels. and programs that is JFixit. Do these work? My one year warranty has just run out so if I have to go to apple, I will have to get AppleCare. how much is this cost for my mbpr if I have o get it.
Any helped be appreciated. This appears to be a common problem on MacBook Pro Ratners. So some more publicity about it would be good. Any help would be appreciated thank you very much.

Hey.. I had the same problem with my Macbook pro Retina 15. On discovering the same spot on my screen, i rushed to the apple store from where i bought this macbook. They seeing my problem immediately took my macbook for LCD replacement and asked me come after 15 working days> But after 2-3 days they gave me a call that this cannot be replaced since they are not getting permission and the required part from the apple. So i called on the apple customer care and registered my complained. Firstly they even said that this is the first time they are ecountering such problem n asked me to keep my mac with me n observe whether this SPOT increases in future or not, and only if it did, they will replace it. I strongly opposed this coz i have spent 150K for my machine and therefore i will except no less than a new machine.
After hours of discussions with the head of the techinical team and the US team, and after 7 days approx, they decided to give my machine green signal for LCD replacement, and also asked the service centre to get it done ASAP and also supplied the req. part.
n today, my machine is working perfectly fine and has no probs with the display.
I would suggest you to take same and immediate action abt this and donnot except anything less that a perfectly working machine.
All the Best !! (y)

Dead or Stuck pixels on brand new iTouch?

I just bought my first Apple iPod Touch two days ago and i just now noticed a dead or stuck pixel on my screen. Its right smack dab in the center of the screen and can get pretty annoying when im watching a video or when im looking at photos. In addition to that you could say that im OCDish about my stuff in the way that one dead pixel is going to annoy the crap out of me. I wanted to know if i took the itouch back to the apple store would they give me a new one or fix it for me? This dead pixel is going to kill me. I mean stuck pixel. Im pretty sure its not a scratch cuz when i ran a stuck pixel finding online app the pixel would change colors when on a certain color. Anyways any help would be great thanks anyway.

Thanks. I will probably just head over there when my dad gets home so he can take me.

Dead / Stuck Pixels MBA

Hi everyone,
Just got a brand new MBA from JB Hi Fi. Much to my disappoinment the moment I turned it on there were a clump of dead or stuck pixels just to the right of the middle of my screen. Now I'm no expert on the size of a single pixel, but this is certianly noticable and may indeed be more than one together.
I took my MBA back to JBs and they currently hold it there. They told me that they had to wait until Monday morning to call Apple to see if I can get a replacement.
In the meantime, can anyone tell me the chances of getting a new MBA? I haven't even had it for 24 hours! Repair work is not an option for me because last time I had an Apple laptop repaired it came back all scratched up. Besides, surely since it was defective out of the box it can warrant replacement.
Has anyone experienced pixel problems like this? How did you go with Apple?
What steps should I be taking right now?
Thanks I really appreciate any and all comments on this. I'm really quite anrgy that this has happened!
Ed.

I have had the same thing occur to me in the past with an Apple laptop (note: it occurs with all laptops since they use common components)... With my bad luck, it has occured to me twice now -- with both a new (within the return period), and another time almost a year later within the AppleCare period. The first one was a dead pixel, but I had another defect also with the case. Both times, I was fortunate they helped me out, and I will explain my situation below.
I would think that if it is brand new, you should return it and demand a new replacement computer (or all of your money back). You should not have to get it "repaired" which essentially makes it a "refurbished" computer. Even if it is only one or a few pixels, it should not do this within 24 hrs.
Now if it were outside the return period (such as more than 14 days), you may have a more difficult time. There apparently is an acceptable number of pixels allowed, but this all depends on the circumstances. I had a stuck bright red pixel almost dead center and some grey areas elsewhere... not good at all, and especially when showing my work to clients. I had it replaced under AppleCare.
I hope this helps you out, and I would also call up Apple and let them know. If you are not satisfied with the vendor, you might be able to work something out with Apple directly. Good luck.

Stuck Pixel on Touchsmart 520

Hello all,
I have had a really annoying stuck (bright green) pixel for about 6 months now. Just before this one came around, I had another one which lasted for a couple of weeks and sorted itself, so I was hoping this would be the same, however it doesn't seem to want to budge.
I have tried multiple "stuck pixel" software which are meant to help aid in removing them, however they have had no success (I even left one software running overnight for about 8 hours).
I want to try the approach of massaging the screen, however because this is a touchscreen PC, I cannot actually touch the screen, as it feels like glass when I touch it. Is there a way of getting behind this glass screen so I can try to get this stuck pixel out?
I'm fed up of seeing it now, it's now to the point where I am contemplating getting a new PC because I am so frustrated with this.
An help is much appreciated!
Regards,
Tom.

Hello tomsace,
Welcome to the HP Forums, I hope you enjoy your experience! To help you get the most out of the HP Forums I would like to direct your attention to the HP Forums Guide First Time Here? Learn How to Post and More.
I understand you have a pixel that is discolored and that it has happened before and gone away. I am providing you with an HP Support document: Display Quality Issues which should be able to help you with this issue.
I hope I have answered your question to your satisfaction. Thank you for posting on the HP Forums. Have a great day!
Please click the "Thumbs Up" on the bottom right of this post to say thank you if you appreciate the support I provide!
Also be sure to mark my post as “Accept as Solution" if you feel my post solved your issue, it will help others who face the same challenge find the same solution.
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"Customers don’t expect you to be perfect. They do expect you to fix things when they go wrong." ~ Donald Porter

Stucked pixels

I just noticed my iphone has a tiny dead pixels color pale. Do i need to bring this immidiately to repair service provider? Or the dead pixel will just fade away by itself?

By the end of the day I had another 2 dead/stucked pixels, however by this morning they were gone... I didnt hesitate any longer and went back to get myself a refund. Dont really know how could I trust a piece of hardware that starts giving my problems so SOON.
I gonna give it another, as I am getting a new Yoga on Tuesday. Hopefully this one will be better and who knows, no so **bleep** NOISY .

IPT and Stuck Pixel Issue?

Well I do have a week 39, tho I don't have any problems with it, but the fact that the stuck pixel can be quite annoying, not that it's a big stuck pixel, but it's rather a tiny one but on few places. But is it worth going back and exchanging for a new one or just keep the one I have? Even when PSP came out, most psp did have dead/stuck pixels but I've heard some say that with the black LCD's, it's not the manufacturer's fault for creating a dead/stuck pixel, that it is just there when they make them (I may be wrong but that's what I heard) Due to the fact that even if you exchange for a new one that the new one COULD have more stuck pixels than the previous one, so is it still worth going back and exchanging for a new one? What would I say to them? Will they give me a new one because of a stuck pixel? I did ask them that if any problem occurs that they will exchange for a new one within a month, and I suppose I heard them say that if somethings wrong with the screen that it's 2 week (probably about dead/stuck pixels). I want to know your opinions on what I should do. Though it is my decision, I've read other threads that people exchange theirs because they have a stuck pixel.

Yea I went yesterday, but for some reason they couldn't see the stuck pixels, and I showed the location of the stuck pixels and still they could not find any. Which is surprising because the store was filled with bright light. When at home, I can see the stuck pixels. They told me to take a close shot of the stuck pixels with a camera (this is very ridiculous to me) and to bring it back and show them. So I did.
Now, they are out of stock and won't receive their next shipment in 2 weeks. Well looks like I'll have to wait 2 weeks without my touch. I did not return it, but waiting for an exchange. Since I got mine on Monday the 8th, I have a bit over 1 week left before the 14 days are over, however, they told me that if I want to exchange I have to leave my touch with them since they were out of stock, and this way the 14 day thing will stop here. I find this ridiculous, I'm not sure about U.S but I live in Korea, they said they won't get there next shipment till 2 weeks, while I'm sure that U.S gets their new shipment the next day, but due to the supply and demand, i'm sure even in U.S they are out of stock (I may be wrong on this, but the supply is at scarce and the demand is high as of now).
Now when I went there today, They only had 1 80 GB Ipod Classic left, and there were tons of Ipod Nano 3rd Gen. They were out of Touch.
So they told me to give me my name and my contact so that when their next shipment arrives that they will contact me first thing when the next shipment arrives and they will reserve it for me. And that they will give me the screen protector for Free and that they will apply them on the screen, which is nice and makes me as a costumer happy.
Now I do know the fact that even if I get a new touch, there is still a possibility that I could get another with stuck pixels, and if that happens, I guess I'll have to live with it.
I'm not sure if I should take my laptop with me so that I can load up my music there on the spot and find any stuck pixels, but i'm sure the genious won't be too happy with me if I did that.
I'm sorry for this long story, but that it is ridiculous how they don't get their next shipment in 2 weeks. Now I have no touch with me, but just a box, my nano (2nd gen) is broken and nothing I can do. Looks like I'd have to wait. For those who read this, I'm sorry for this long writing but it's my story after I had to go back to the store twice.
BTW. I'm sure most likely that I will get a week 40+ IPT. So if anybody who does have a week 40+, I want some feedbacks if they encountered any problems. I'm sure it won't but who knows.
Message was edited by: Kwopau

Dead or stuck pixel

Hello,
I'm new to the forum here having recently converted. I've done a search or 2 on this issue but found nothing of note. I have one dead pixel(well its green or white sometimes) in the middle of the screen and its very annoying. I've read through all the support pages and found the usual pixel anomalies page explaing all about it.
But It only mentions LCD's. There's no mention of LED screen, so would I be right in saying that there is no material specifying the restrictions of this and it would be considered a fault?

Vermelho88 wrote:
But what I mean is, they have no policy for LED screens stated yet so therefore its just plain faulty, as in "not as described" so wouldn't they have to replace it straight away?
It's still an LCD display. The Al MacBook displays use LED (as opposed to fluorescent) backlighting. A dead/stuck pixel is still an LCD malfunction. One dead pixel is considered normal. If it weren't the cost to the manufacturer would be considerably more in terms of rejected parts and warranty returns.

One stuck pixel at 10 days...to picky?

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