One Time customer's outstanding

Hi All,
I have this scenario precisely..the customers at store sales are created as one time customers so I have just one dummy customer account and while making sales order everytime, system asks for the  new master data. this does not allow me to see the outstanding amount or balance against a particular customer individually since all will have the same customer account. is there any report in SAP which gives balance on customer names or other field maintained?
Thanks,
Binita

Hi
Buy back - no idea
Return - normal return process - again the cash account will be hit - (physical process- if customer paid cash - on return, cash is paid back) - so same pricing proc. in Return Order and CN - same acc. keys - same cash account determination
Exchange - to my understanding it will happen after the original material is taken back. So return order - inbound delivery - GR - but no CN  - subsequent delivery free of charge can be used - you need to set up document types for that and control processes.
I guess if you can do the Return and Exchange scenarios in system then you would be able to configure the buyback also. Thing is I have not encountered this process - but does not seem difficult.
Try in system - things would be clear.
Thanks

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