One Time Fee of $214.25???

Comcast Customer Service cannot tell me why I am being charged a "One Time Fee" of $214.25. I added Cable Television and before the first month was over, I decided to cancel the Cable television since I did not watch it at all. Suddenly I see my bill shot up and I cannot get an answer. The last Representative said that a manager would call me back. almost two weeks later, I am still waiting for that phone call. I need a manager.

When the regular customer service reps can't help, try one of these:Send an email to the team at "[email protected]". Include:
    Account number
    Full name
    Service address
    Best contact phone number and best time to call
    A description of the problem
One of their problem resolution specialists should contact you to follow up, usually by phone. They seem to be quite a bit sharper than the regular reps.-OR-Use the feedback form at http://customer.xfinity.com/help-and-support/vp-contact-form.You might also try Twitter (https://twitter.com/ComcastCares/) and Facebook (https://www.facebook.com/Xfinity).
Comcast sometimes responds to questions here in the forums, and sometimes they do not. When they do the typical response time is somewhere between a few hours and a few days.

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