One user only cannot connect SharePoint 2007 calendar to Outlook 2010

User is unable to connect a SharePoint calendar to Outlook.
The normal procedure is to open the calendar, click Actions > Connect to Outlook > Allow > Allow > Yes and the calendar appears in Outlook. However, for this user only, she clicks Actions > Connect to Outlook > Allow > Allow and then
nothing happens. The final dialog box, where she would click Yes, doesn't appear, and the calendar is not connected.
It is working for everyone else who has the same permissions as her (several hundred users). She is able to view and edit the calendar in SharePoint, so the SharePoint permissions are working. It's just that she cant connect it to Outlook.
I didn't see anything obvious in the event logs and am not sure where to go from here. Any ideas?
Hoping someone can help.

Hi,
According to your description, I noticed that the issue only happened to one specific user. Please confirm if there is any error information when the Outlook can’t connect to Exchange server.
If this Exchange account can’t be set up automatically in your Outlook client, please try to manually configure this account to have a try. To configure the Exchange account manually, please refer to:
https://support.office.com/en-us/article/Add-or-remove-an-e-mail-account-ff7c7735-6117-4b0d-aef6-8aa8a072f60f?ui=en-US&rs=en-US&ad=US#bm3
Regards,
Winnie Liang
TechNet Community Support

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