One users not able to send to another internal user.

Hello All
We have a user that isn't able to send one of our users from our Hong Kong site an email. She doesn't get an bounce back. I looked at the email header and got this....
User A can't send User B an email but User C is in the same office as User B - User A can send User C an email.
Delivery Report for Tammy Tang ‎([email protected])‎
Submitted
8/28/2014 5:02 PM ATL-MAIL-VM02.earnest.local
The message was submitted to atl-casht-01.earnest.local.
Transferred
8/28/2014 5:03 PM atl-casht-01.earnest.local
The message was successfully handed off to a different e-mail system. This is as far as we can track it.
We have another user in the same Hong Kong and the user is able to send her an email.
Thanks

Hi,
As Andy suggested, please use the SMTP protocol log and message tracking log to determine which step fails.
The default location of SMTP protocol log: C:\Program Files\Microsoft\Exchange Server\V15\TransportRoles\Logs\FrontEnd\ProtocolLog\SmtpSend
For more information, here are some helpful threads for your reference.
Configure Protocol Logging
http://technet.microsoft.com/en-us/library/bb124531(v=exchg.150).aspx
Message Tracking
http://technet.microsoft.com/en-us/library/bb124375(v=exchg.150).aspx
Hope this can be helpful to you.
Best regards,
If you have feedback for TechNet Subscriber Support, contact
[email protected]
Amy Wang
TechNet Community Support

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925263 wrote:
Hi Hussein,
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One users not able to send to another internal user.

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