One year plan,didnt charge my card,back to trial version,need help please?!?
im a student of graphic design. i bought creative cloud during the christmas sale for 15.99$. it charged for the first month but then i had to change cards because of a new bank account and it took 1$ out but never charged and now i have the trial version again. i have the money on my card and it still shows the 1$ as a pending transaction on my account but it has been almost two weeks and my trial ran out. i need creative cloud for college,please some help me?
This is an open forum, not Adobe support... you need Adobe support to help
Adobe contact information - http://helpx.adobe.com/contact.html
-Select your product and what you need help with
-Click on the blue box "Still need help? Contact us"
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After,using,CS,for,one,year,I,must,have,an,activation,code,,the,trial,version,will,be,end, over,25,days.,How,is,it,possible?,What,can,I,do?
Was the iPad originally set up on a different computer, and hasn't been synced to the one that you are now trying to use ? There are some instructions on this page for syncing to a new computer : https://discussions.apple.com/docs/DOC-3141
(Before trying that you could copy any important files/documents off the iPad so that you have you own backup copy of them e.g. depending upon what the apps support then email them to yourself, use Dropbox, copy them to your computer via your wifi-network.)
You should be able to copy iTunes purchases off the iPad and over to that computer's iTunes via File > Devices Transfer Purchases, but if you have music from other sources (e.g. copied from CDs) which aren't in that computer's iTunes (and you haven't got a backup to copy them onto it from) then there are some programs listed half-way down this page which should be able to copy them back : https://discussions.apple.com/docs/DOC-3991
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credit card number change, your company can not charge , so , what can I do ?because I buy one year plan ,
but the plan stop already ,I can not change the credit card details.
So, I need to buy one more year or can continous the paln with changing the credit number?Hello pen pang,
if your Photoshop is a part of Creative Cloud you can use "Manage your membership and payments|Creative Cloud" at
http://helpx.adobe.com/x-productkb/policy-pricing/membership-subscription-troubleshooting- creative-cloud.html >>>
Payment & credit card >>> Help changing the credit card on your account >>> from there see what hints are listed.
On the other hand I'm sure that you can use the recommended procedure with a "normal" PS too.
If necessary and for further questions click through http://helpx.adobe.com/contact.html and if "open" please use the chat, I had the best experiences. I quote from Adobe's employee Preran: The chat button is activated as soon as there is an agent available to help.
If you need these explanations in another language, please use "Change" at the end/bottom of the website from above
Good luck!
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Hi Jarlwhynot,
Please contact the support to get the refund processed for your cancellation:
Contact Customer Care
Regards,
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Cancel http://helpx.adobe.com/x-productkb/policy-pricing/return-cancel-or-change-order.html
-or by telephone http://helpx.adobe.com/x-productkb/global/phone-support-orders.html
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Great thanksYes and yes.
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Hi one-year plan,
Please refer to the terms as given in the link below:
Adobe - Subscription Terms
Regards,
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I wanna cancel my one-year plan now
I wanna cancel my one-year plan now, but since it is not my 12th month using it, I can't cancel it on the Adobe creative cloud website.
Could you help me to cancel it?This is an open forum, not Adobe support... You need Adobe support to cancel a subscription
-start here https://forums.adobe.com/thread/1703848
-or by telephone http://helpx.adobe.com/x-productkb/global/phone-support-orders.html
--and two links which may provide more details, if the above links don't help you
-http://helpx.adobe.com/x-productkb/policy-pricing/return-cancel-or-change-order.html
-http://helpx.adobe.com/x-productkb/policy-pricing/cancel-membership-subscription.html -
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