OneKey Recovery System killed my S10-2

my S10-2 was having frequent random reboots. i thought of using OneKey Recovery System since my system files may be corrupted. unfortunately, the restored process did not work and i had to manually shut down the system. 
Now, on boot up, I just get a blank screen with this message:
"Remove disks or other media.  Press any key to restart"
I cannot boot up in to Windows, or even run the OneKey process again.
is the S10 dead? no more warranty left.
i shouldn't have used OneKey Recovery System. i was just very fustrated with the random reboots and thought of resetting everything to the original factory configuration and starting Win7 afresh.  now the S10 met a permature end.
thanks for any advice.
Solved!
Go to Solution.

it seems onekey recovery system wiped out my existing os.
have to reinstall a new os. 

Similar Messages

  • OneKey Recovery System wiped out my hard drive - Please Help with RMA

    Hi, I just recently got an IdeaPad S12 netbook.
    Last night I tried using the OneKey Recovery System to restore the hard drive to the original factory configuration.
    Unfortunately, the restored process did not work and I had to shut down the system.
    Now, on boot up, I just get a blank screen with this message:
    "Remove disks or other media.  Press any key to restart"
    I cannot boot up in to Windows, or even run the OneKey process again.
    I know there has been a documented problem (on forums, not in actual documentation!) that the OneKey system cannot run after hard drive partitions have been resized.  However, it is truly a defect in the software to corrupt the entire drive, instead of providing a warning and blocking the process from continuing.
    Today is my last day in the 21 day period to get an RMA.  I called customer support and they will only issue an RMA with restocking fee.  They say I have to go through tech support and have the case documented and approved, including physical inspection (if necessary I think), in order to waive the restocking fee.  Considering the OneKey software can produce such disastrous results, I should not have to pay the restocking fee.  It seems like a waste of everyone's time and money to send the laptop to tech support, instead of just allowing me to do the return right now.
    I'm hoping someone from Lenovo can help me get this RMA approved today and not deal with tech support or restocking fee.  Right now I have a 3-pound brick instead of a functioning laptop.
    George

    Georgewsu,
    Thanks for the pointer on the documentation - I'll see what we can do to make it more clear that changing partitions can inhibit OKR from functioning properly.
    Systems with no optical drive like the S10 or S12 can be more challenging when trying to recover from this sort of thing - there is a balance, perhaps in expecting a user to get a USB external optical drive and burn recovery media if they are going to change the partitioning of the drive and making netbook class systems available at this price point.
    Without intending to sound too harsh, I'm not sure why Lenovo should fairly absorb the cost of the results of the changes you made to the product.   If you return a product,  we are going to have to refurbish it, re-image and resell at a substantial discount.  When you consider the time, the shipping costs, and what we will subsequently get for the product, we are well in the negative territory on the deal.  
    I think what might be more fair is to contact support and see if the depot can reimage your system under warranty.  If so, your system functionality will have been restored - you keep a quality system, and everyone is happy.   If you then want to customize your configuration, I would suggest getting a USB optical drive and burn recovery media before making more changes.  
    Best regards,
    Mark
    ThinkPads: S30, T43, X60t, X1, W700ds, IdeaPad Y710, IdeaCentre: A300, IdeaPad K1
    Mark Hopkins
    Program Manager, Lenovo Social Media (Services)
    twitter @lenovoforums
    English Community   Deutsche Community   Comunidad en Español   Русскоязычное Сообщество

  • Partition Management in the Presence of the OneKey Recovery System

    I am currently using a G550 2958 Model Laptop, from the Lenvo 3000/Essentials Notebook Series.  This laptop came with a feature called OneKey Recovery, which I have used to create recovery disks for my computer, using 2 DVDs.  My problem is this: I wish to install a Linux operating system on my computer, but Lenovo filled the partition table.  Here is a summary of the partition configuration:
    First Partition, Unnamed, Primary, NTFS, 200-300 MB, boot flag, houses Master Boot Record
    Second Partition, "C", "C:", and/or "OS Drive" (running Windows 7 Home Premium 64-bit Service Pack 1), Primary, NTFS, approximately 187 GB, contains Windows installation and personal files.
    Third Partition, Unnamed, Extended, NTFS, approx. 30 GB, is a container for:
    Logical Partition: "Lenovo", Logical, NTFS, approx. 30 GB, lba flag (which I take to mean it's bootable), contatins data and drivers necesarry for operating the OneKey Recovery System in respect to creating images and usage of the NOVO button.
    Fourth and final Partition, "LENOVO_PART", Primary, NTFS, 13-17 GB, hidden service partition used for OneKey Recovery.
    My question is this: I'm aware of the fact the OneKey Recovery will cease to function if I resize or delete any partitions in that I will not be able to create backup images or recovery disks, but since I have already done so and have no further need of OneKey, will booting the recovery disks automatically restore OneKey functionality after deletion or resizing of recovery partitions?  In essence, will disabling the OneKey system through partition management permanently remove my ability to use recovery disks, or no?
    Solved!
    Go to Solution.

    Hi willbuntu and welcome to the community,
    Here's a thread where we were experimenting with resizing partitions and deleting them.  I made a full backup with OKR on an external hard drive and made the recovery discs.  I deleted D: and resized C: and installed Linux.  I was able to restore the system using the recovery discs.  The discs resized the partitions and put everything back the way it was from the factory. Then, I restored from my backup and everything was back the way it was when I started.
    Make sure that the discs that you made will boot okay.
    Dave
    T430u, x301, x200T, x61T, x61, x32, x41T, x40, U160, ThinkPad Tablet 1838-22R, Z500 touch, Yoga Tab 2 Windows 8.1, Yoga Tablet 3 Pro
    Did someone help you today? Press the star on the left to thank them with a Kudo!
    If you find a post helpful and it answers your question, please mark it as an "Accepted Solution"!
    If someone helped you today, pay it forward. Help Someone Else!
    English Community   Deutsche Community   Comunidad en Español   Русскоязычное Сообщество

  • How to install Onekey Recovery Boot System

    Hello,
    A month ago, I bought new Lenovo G460. The unit have Onekey Recovery button that can make you boot to Onekey Recovery System (have own partition)
    Yesterday, I recovered my Windows 7 and it was failed. Suddenly, all my Recovery System partition gone..
    Can someone help me how to get the application and how to install on that partition?
    Thanks,
    PinSki

    your welcome.

  • Forgot OneKey Rcovoery System password.

    Hi,
    I forgot my onekey recovery system password on my lenovo ideapad s10.
    Can anyone help me how to recover it ?
    or bypass it to reinstall OS on my system?
    Thanks

    zorawarsb, welcome to the forum,
    You will need to remember the password or call support, I'm sorry but this subject is not allowed to be discussed here as stated in the forum rules - Thread locked
    No posts shall include instructions or directions intended to subvert security measures, including passwords, locking mechanisms, fingerprint scans, etc, nor shall any posts provide descriptions to the location of, nor direct links to content related to these topics.
    Thanks for understanding
    Andy  ______________________________________
    Please remember to come back and mark the post that you feel solved your question as the solution, it earns the member + points
    Did you find a post helpfull? You can thank the member by clicking on the star to the left awarding them Kudos Please add your type, model number and OS to your signature, it helps to help you. Forum Search Option T430 2347-G7U W8 x64, Yoga 10 HD+, Tablet 1838-2BG, T61p 6460-67G W7 x64, T43p 2668-G2G XP, T23 2647-9LG XP, plus a few more. FYI Unsolicited Personal Messages will be ignored.
      Deutsche Community     Comunidad en Español    English Community Русскоязычное Сообщество
    PepperonI blog 

  • Will OneKey Recovery return the Y2P to pre-first boot state?

    Has anyone used the Lenovo OneKey Recovery System?  Will it return the Y2P to is pre-first boot state?
    When I buy a new laptop I always make a restore image of the entire drive before I do anything else so that I can return it to its original state if needed.
    Here is how I usually do it:
    1. Before powering on for the first time, I open the CD/DVD drive with a paperclip and insert an imaging boot disk (usually Acronis).
    2. I attach an external USB hard drive.
    3. I then power on for the first time and interrupt the boot up and force it to boot from the CD.  (I also change the BIOS settings if needed to enable CD boot if needed.)
    4. Then I create an image of all the partitions on the internal hard drive to the external hard drive.
    I'll use Lenovo OneKey Recovery System if that will do what I want...  but if not, I wonder if I can do something similar with the Y2P.  Since there is no CD drive, I wonder if it is possible to boot to a USB thumb drive.  Does anyone know if that is possible with the Y2P, and how to configure that in the BIOS?
    If so, I will try a bootable USB thumb drive with imaging software on it and an external hard drive connected to the other USB port.
    Solved!
    Go to Solution.

    Hi gregfromutah,
    Yes OneKey Recovery will restore your lapptop to its factory state, provided that you haven't deleted the recovery partition on your hard drive. More details there: http://support.lenovo.com/en_AU/diagnose-and-fix/d​etail.page?DocID=HT077084
    And yes you can create recovery media on a bootable usb stick instead of discs.
    Type "Recovery" on the start screen and click One Key Recovery 2. On the One Key Recovery application, select System Backup 3. Follow the screen instructions.
    The usb stick must be at least 16GB.
    Vince.
    Knowledge is of two kinds. We know a subject ourselves, or we know where we can find information on it.
    ThinkPad T510 4313-CTO Windows 8 x64 - Intel Core i7-620M - NVIDIA NVS 3100M - 8GB RAM - 240GB SSD- Intel Centrino Ultimate-N 6300 - Gobi 2000.
    ThinkPad Helix 3697-CTO Windows 8.1 x64 - Intel Core i7-3667U - Intel HD Graphics 4000 - 8GB RAM- 256GB SSD - Intel Centrino Advanced-N 6205 - Ericsson C5621gw

  • S10-3 Onekey Recovery

    Hi, new here in forum.
    I installed all updates of windows 7 starter and after reboot my firewall and antivirus fails due to an error.
    I restore the system and update again and no more error but my onekey recovery fails.
    I opened the program and when prompted to reboot computer into the system recovery environment there was a problem because computer boot in windows 7 instead of the system recovery environment.
    I tried many times but still it can't boot into the system recovery environment.
    Anyone please can give me solution to this.
    Thank you.

    Lenovo service centre can reinstall the hard disc and revert the computer to initial state, although this is a common flaw in the one key recovery, however Lenovo will charge you.
    I have my s10-3 reinstall by Lenovo service centre, but they just reinstalled the hard disc and did not made good the flaw.

  • Help needed - Can't access OneKey Recovery restoration option after system reboot,

    Hi,
    I run OneKey Recovery, after I choose "recovery", and system reboot.....system automatically log in Windows 7 again, rather than access OneKey Recovery restoration option.
    I am using G570 and  OneKey Recovery version is 7. this issue never happened before, it always reboot to OneKey Recovery restoration before....please help. Thanks

    You shouldn't need Command + R since the Option key will present you with the Recovery boot volume. Seems something is amiss there, I'm willing to bet you may have been using a wireless keyboard.

  • Onekey Rescue System Failed-300​0 system G430.

    Hi there,
    My G430/Vista can operate Onekey Rescue System..(i had done this before and it's fine) but after format the hard drive.
    my G430 cant run the system/program with suppose to show window logo on startup. evertime i restart my laptop it's still same.. just shown black screen with _???
    why this happen?? and how can i recover or get back the recovery image? .wsi file??
    and i try to install win xp but blue screen come up when window starting??
    somebody please help me...

    OneKey is a system set up in your S10's hard drive specifically for recovering your operating system in case of corruption. You're laptop includes a NOVO button, which when the laptop is off it boots into a hidden partition which enables you to recover to the factory form [as when you bought it]. You must not modify partition sizes otherwise you may lose this function. There is a download on Lenovo's website which allows you to install OneKey 6.0 on Windows Vista. This allows you to create a backup for your operating system in it's current state. You can uninstall all the bloat, install additional software [i.e. Microsoft Office, Nero] and then create a backup image which you can use for recovery.
    \\ I do not respond to PM regarding individual tech support. Keep discussions in the forum for the benefit of others //

  • Yoga 13 Original Factory Image OneKey Recovery

    Hello,
    I have a Yoga 13 that I have modified quite a bit. I have repartitioned the drive, installed a clean version of windows and deleted the recovery image. I may have to send it in for repair (I am begininng to recieve phantom touch screen issues) and I want to bring everything back to 100% full factory settings.
    I am still able to boot into onekey recovery, but it cannot find the original factory image (which makes sense). My question is two-fold:
    1. Does anyone have a clean recovery file that I could use on my own computer to restore everything to factory settings? I am assuming that I can use another Yoga's image to do so.
    2. If I am able to restore everything will it go so far as to repartition my main drive and get rid of any boot record changes I made? (These were done when I was dual-booting linux).
    Thank you in advance for your help; Hopefully I am not totally mistaken in my reasoning/hopes/dreams.

    Hello all - 
    There are a few other threads on this topic with an abysmal response rate and very little useful help. I am going to post on this one more time in hopes that there is actually some kind of manual instructions that I could follow that would help ensure that my computer is not now permanently crippled. My story: 
    * Had one of the old Yoga's with the bad partition structure, and thus ran out of room on C:
    * Ran the hotfix - it took 2 hours instead of 10 minutes and was completely stalled out so I killed it
    * Tried to run a second time, and the partition structure had already been altered
    * I ended up with a new, resized D: drive, another random unnamed drive, and a bunch of unallocated space
    * After $30 for a third party application, I was able to allocate the unused space to C:
    I believe that the process stopped before all relevant files could be transfered to the right partitions. 
    Incedentally, now when I boot, I get an alert that the Intel Smart Start-up doesn't work
    OKR doesn't work - just the the error that the system can't do a back-up
    Does anyone have a clue where are the files are supposed to end up after the Hotfix so I can get them to where they need to be to get all of this working again. 
    Would really appreciate all help. M.
    Moderator Note; subject edited; post merged in

  • OneKey Recovery from External drive

    Hello,
    I am trying to restore my system with Onekey Recovery from an external drive. However, onekey recovery onlys shows two path for selecting images - C drive and E drive.
    When I select the E drive, it is not pointing to my external drive. How do I change the configuration such that Onekey can access my external drive to find the backedup image ?
    Thanks,
    Kim

    Hi @Karlo12333 ,
    Welcome to the HP Forums!
    It is a great  place to find answers and information!
    For you to have the best experience in the HP forum I would like to direct your attention to the HP Forums Guide Learn How to Post and More
    Unfortunately coping the partition does not work.  I don't thing you will be able to create recovery media from the copied partition on the external but if you have not yet created recovery disk you can give it a try.
    If you cannot create the recovery media you will need to contact HP support to obtain a recovery kit.
    Please call our technical support at 800 474 6836. If you live outside the US/Canada Region, please click the link below to get a support number for your region.
    World Wide Phone Support
    Good Luck!
    Sparkles1
    I work on behalf of HP
    Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
    Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

  • Yoga 13 doesn't have an option to create recovery media in onekey recovery

    Hi All,
    I am prepping a new Lenovo Yoga 13 for a user.  I want to create recovery DVD(s) for the new system with the OneKey Recovery software.  When I open the application there is no option to create media.  There are only a backup option and a restore option.  I called tech support and they advised if I attach a DVD drive the option to create media will appear.  I did this but no luck.....  I am attaching first a picture of what I see when I open One Key Recovery
    And secondly to show that I do have a usb DVD connected here is a picture of the DVD attached with a blank DVD inside it.
    I have downloaded the lastest update to the One Key Utility and am running version:  8.0.0.1519.  Can anyone give any insight as to why the create recovery media isn't there for me?.....
    Solved!
    Go to Solution.

    I found the answer to my own question.  Essentially in version 8 there is no way to create recovery media with this utility.  I came across the following link which I am going to try: 
    http://support.lenovo.com/en_US/downloads/detail.page?DocID=HT076024

  • K330 Recovery system - how does it work?

    Hi, I'm about to buy K330 with i5 processor, but before I do, I'd like to know something about Lenovo Recovery System.
    So did I got this right: When you work on computer, and want to save everything you've done, you press one button on top of the computer. In case the computer crashes or gets infected, you press the another button on top of the computer which is next to the button before, and the system restores with same documents and files that you had when you pressed first button.
    Correct?

    As you need information regarding how to use OneKey Recovery in IdeaCentre K330. It recover the C drive of the computer to the factory default settings. With this operation, all of the existing data on drive C will be lost, whereas the content and format of the other partitions of the hard disk drive will remain unchanged.
    OneKey Recovery is an easy-to use application. You can use it to restore your computer to the factory default settings.
    Turn on the computer. When the Lenovo logo appears, press the F2 key on the keyboard to start the Rescue System, then you can select OneKey Recovery.
    Follow the onscreen instructions to select the backup task you want to restore from and disk you want to install operation system, and press Next to start restoration.
    Please wait during the process of system recovery. Do not interrupt the operation during the recovery process.
    After the system is recovered successfully, the software prompts to restart the computer. Restart the computer and enter the system.
    Note: System Recovery will overwrite all of the data on drive C. To prevent loss of data, be sure to back up relevant data before performing system recovery.
    Regards,
    Sameer
    Did someone help you today? Press the star on the left to thank them with a Kudo!
    If you find a post helpful and it answers your question, please mark it as an "Accepted Solution".! This will help the rest of the Community with similar issues identify the verified solution and benefit from it.
    Follow @LenovoForums on Twitter!

  • Can't find the onekey recovery in my thinkpad yoga?

    I need to backup my system after all the new installation but somehow can't find the onekey recovery in the new thinkpad yoga. Why the thinkpad yoga doesn't come with onekey recovery?
    Also I downloaded and installed onekey recovery version 8.0.0.1219 but when I tried the system backup it said "Current system can not support back up". Am I missing something here? Has anyone able to back up their thinkpad yoga?
    Any information will be appreciated.

    Hi Jeng,
    If your machine came with Windows 8 installed, backup and recovery media creation is via Windows in-built tools:
    Methodology to create Recovery Media and reload a Lenovo system with Microsoft Windows 8 preload
    How Do I Create a System Image Backup?
    Z.
    The large print: please read the Community Participation Rules before posting. Include as much information as possible: model, machine type, operating system, and a descriptive subject line. Do not include personal information: serial number, telephone number, email address, etc.  The fine print: I do not work for, nor do I speak for Lenovo. Unsolicited private messages will be ignored. ... GeezBlog
    English Community   Deutsche Community   Comunidad en Español   Русскоязычное Сообщество

  • IdeaPad U330 shows a blue screen and then shuts down while trying to Backup using onekey recovery

    I have a brand new Lenovo IdeaPad U330 2267-58U preloaded with Windows XP Professional. After I installed some application software I tried to use the Onekey Recovery (from the Start menu) to create a backup of my system partition (C drive) for the first time. For backup mode I chose "Full backup" and for Compression Type I chose "Quick compression" (I tried the no compression option and it didn't work either). I then clicked the "Next" button and left everything unchanged as the default setting (backup location set to the D: drive). As soon as I clicked the "next" button, and then the "start" button, the screen turns blue and the system reboots. The system then reboots with the blue disck-checking screen.
    Any fix to this problem??  I haven't been able to create any back up for my system or create a recovery disc so far.

    have you checked your disk(s) for error(s)?
    http://support.microsoft.com/kb/315265/en-us
    and one more thing, can you send the system or application events? ( related error )
    http://windows.microsoft.com/en-US/windows7/What-information-appears-in-event-logs-Event-Viewer

Maybe you are looking for