Ongoing Broadband connection drops and slow speed ...

Over the last few weeks i seem to be having random issues with my Broadband connection and teh connection has become very unstable and unreliable
The connection will randomly drop and re-establish, often at a much lower speed that it should be. I regularly get around 3 - 4MB download speed which is good for my area but often find that when it reconnections i get around 1MB. To resolve the issue i usually have to restart my hub (BT HH2) which then usually gets me back to the normal speed.
Luckily I do have a SamKnows box which shows this issue in a graphical form. Note how unstable the connection and speed seems to be! Surely it is not be like this?
http://i47.photobucket.com/albums/f168/damo-gti/bbconnectionissues.jpg
Current line status is below. Note i had the issue this morning which ended up with me restarting the Hub again.
ADSL line status
Connection information
Line state
Connected
Connection time
0 days, 2:10:03
Downstream
4,318 Kbps
Upstream
1,085 Kbps
ADSL settings
VPI/VCI
0/38
Type
PPPoA
Modulation
ITU-T G.992.3
Latency type
Interleaved
Noise margin (Down/Up)
15.1 dB / 6.1 dB
Line attenuation (Down/Up)
44.0 dB / 25.7 dB
Output power (Down/Up)
0.0 dBm / 12.9 dBm
Loss of Framing (Local)
11
Loss of Signal (Local)
1
Loss of Power (Local)
0
FEC Errors (Down/Up)
63722 / 5
CRC Errors (Down/Up)
43 / N/A
HEC Errors (Down/Up)
N/A / 6
Error Seconds (Local)
28
All line tests i have done come back clean and there is no noise on the line.
Any ideas please?

ok so i plugged my HH2 in to the test socket as suggested and today have found the connection to be more unstable than usual.... So around 45 minutes ago the connection drops and re-establishes and i get the below results:
ADSL line statusConnection information
Line state
Connected
Connection time
0 days, 0:38:17
Downstream
760 Kbps
Upstream
1,027 Kbps
ADSL settings
VPI/VCI
0/38
Type
PPPoA
Modulation
ITU-T G.992.3
Latency type
Interleaved
Noise margin (Down/Up)
33.0 dB / 8.2 dB
Line attenuation (Down/Up)
42.0 dB / 25.7 dB
Output power (Down/Up)
0.0 dBm / 13.0 dBm
Loss of Framing (Local)
43
Loss of Signal (Local)
5
Loss of Power (Local)
0
FEC Errors (Down/Up)
4 / 4294967264
CRC Errors (Down/Up)
0 / N/A
HEC Errors (Down/Up)
N/A / 0
Error Seconds (Local)
331
Hide Details
I then do a hard reboot to the hub and get the below when it comes back up:
ADSL line statusConnection information
Line state
Connected
Connection time
0 days, 0:06:04
Downstream
5,600 Kbps
Upstream
1,111 Kbps
ADSL settings
VPI/VCI
0/38
Type
PPPoA
Modulation
ITU-T G.992.3
Latency type
Interleaved
Noise margin (Down/Up)
11.9 dB / 5.5 dB
Line attenuation (Down/Up)
43.5 dB / 25.6 dB
Output power (Down/Up)
0.0 dBm / 12.7 dBm
Loss of Framing (Local)
0
Loss of Signal (Local)
0
Loss of Power (Local)
0
FEC Errors (Down/Up)
77 / 0
CRC Errors (Down/Up)
8 / N/A
HEC Errors (Down/Up)
N/A / 9
Error Seconds (Local)
1
To me this is suggesting a problem with the line/BB connection, would this assumption be correct?

Similar Messages

Connectivity Issues and Slow Speeds Since Service Start

Hi there. I changed ISPs on 01/06/2015 from Sky to EE. Ever since the broadband service has changed over to EE, from day one, the connection has been unstable. We were getting constant disconnects, usually at pretty set times of day, but they could also be rather random too. The disconnects were most often happening at around 11am, and then from 11pm until 2am. Which was all quite odd. I've been in touch with EE home broadband customer support who have run multiple line tests, sent out two separate BT engineers and an EE engineer, all who have found no fault with the wiring and are unable to identify any faults on the lines, even though when I call, I'm more often told that as a result of line tests they've found faults on the line. This conflicting information is rather frustrating. Would also like to add that the router is plugged into the test socket and that's made no difference. For the past couple of days we've only had an occasional disconnect, so it is better in that regard, but in its place the broadband speeds have been noticeably slower. Upon running speed tests via browser, I'm getting information like: Download speedachieved during the test was - 9.19 Mbps
For your connection, the acceptable range of speeds is 4 Mbps-21 Mbps.
IP Profile for your line is - 11.79 Mbps Upload speed achieved during the test was - 0.69Mbps
Additional Information:
Upstream Rate IP profile on your line is - 0.83 Mbps Which all seems fine. However, browser pages are extremely slow to load if they load at all, PSN shareplay won't connect as 'the connection is too slow', videos take an age to buffer, online gaming is hit and miss whether I can actually connect to the server or not. I'm connected to this exchange: https://www.samknows.com/broadband/exchange/WSLAK And the details for my router are as follows: STATUS Configured CurrentLine Status -- UPLink Type -- Interleaved PathOperation Mode Automatic G.992.5 (ADSL2+) DATA RATE INFORMATIONUpstream 1022 (Kbps)Downstream 13742 (Kbps) DEFECT/FAILURE INDICATIONOperation Data Upstream DownstreamNoise Margin 4.9 (dB) 6.0 (dB)Line Attenuation 16.8 (dB) 31.5 (dB)
Indicator Name Near End Indicator Far End IndicatorOutput Power 12.2 (dBm) 20.8 (dBm)Fast Path FEC Correction -- --Interleaved Path FEC Correction 110407 7Fast Path CRC Error -- --Interleaved Path CRC Error 0 61Loss Of Signal Defect 4 0Fast Path HEC Error STR -- --Interleaved Path HEC Error 24 47Error Seconds 7635 2783 STATISTICSReceived Data 110191 (Kbits)Transmitted Data 69634 (Kbits) Any suggestions or even explanations would be appreciated. I'm starting to regret having ever changed ISP. We had no issues whatsoever before June 1st.

Time Connected10:34:37 STATUS Configured Current Line Status --UP Link Type --Interleaved Path Operation Mode Automatic G.992.5 (ADSL2+) DATA RATE INFORMATIONUpstream 944 (Kbps) Downstream 13678 (Kbps) DEFECT/FAILURE INDICATIONOperation Data Upstream Downstream Noise Margin 5.6 (dB) 5.4 (dB)Line Attenuation 16.8 (dB) 31.5 (dB)
Indicator Name Near End Indicator Far End IndicatorOutput Power 12.2 (dBm) 20.8 (dBm)Fast Path FEC Correction -- --Interleaved Path FEC Correction 2683346 85Fast Path CRC Error -- --Interleaved Path CRC Error 0 30508Loss Of Signal Defect 2 0Fast Path HEC Error STR -- --Interleaved Path HEC Error 398 32149Error Seconds 1266 1282 STATISTICSReceived Data 25610979 (Kbits) Transmitted Data 4037141 (Kbits) I've gone ahead and posted yet more up to date stats. Again, looking at the time connected time, it relates back to the last disconnect which was in the afternoon. Again, the router hasn't been manually reset, restarted, etc. The connection dropped out (the adsl light on the router blinked out of existence and took several minutes to start flashing back on again, before going a solid green, as per usual), and was left to its own convenience to return. Note: Just as I pressed the post button, we lost connection again, but I'll stick with the stats I've already pasted here.

Broadband connection drops when a phone call is re...

Hi
I am new to this forum so please let me know if I don't supply all the necessary information.
For a couple of months now we have had a consistent problem with the broadband connection dropping when an incoming phone call is received, prior to this it had been fine for a long time. After making the normal user checks, as recommended by BT, the problem persisted. A BT engineer visited my house and was able to reproduce the fault at the master socket. He traced the line back, via the manholes under the street to a connection box outside the village. After working hard for four hours he seemed to have fixed the fault and was able to demonstrate streaming video uninteruppted by an incoming call. He told me that he had solved the problem by re-routing the line, he also replaced the mark 2 router with a mark 3 router. Twenty four hours later the problem returned and is again absolutely consistent - even with just the router connected to the master socket the broadband light will go out when an incoming call is received. On phoning the helpline I was told that there was a problem at the exchange, which should be fixed within 24 hours, but it wasn't and I didn't hear back. Further investigation showed that both of these issues had been marked as resolved. We are a long way from the exchange and have had a history of problems with both the line itself and the exchange. In the past the hard working BT engineers have always managed to get things sorted out when they have visited.
This time I am struggling, as I can't seem to find the right approach to BT to persuade them to build on the work that the engineer who came out so recently did - I always seem to end up describing the problem from the beginning and then being told that it is my internal wiring that is at fault, nobody will acknowledge any of the work that has been done by the engineer that visited or the person that approached the exchange.
Sorry for such a long post, but it is very frustrating - I have considered changing the phone number so that nobody can make any incoming calls, but then I would have no phone!!
Any ideas would be gratefully received.

Hi John
Thank you for your very prompt response. Clicking on that link does not show up any problems in my area or with my line. I have limited technical knowledge, but what you say about high resistance does fit the facts. We have had a lot of problems over the years, most of which have been traced back to faults between the box at the edge of the villagae and our house - we have had the line replaced more than once, although I'm not exactly sure what that involved. In the past the fault that recurred was very slow speed and dropping of the broadband connection, this is different now in that the speed is actually now quite good for our area, but the connection drops when a phone call is made or received. I did have the fault logged with BT, but it has now disappeared from "track faults" without being resolved.
When everything is working it is a very good service. My friend in an isolated village in North Wales had BT broadband as soon as his local exchange was enabled. It has provided faultless service ever since, at a higher speed than I can get on the outskirts of a major city.
Thanks for the support, it has made me feel much less isolated - I'll keep reporting it.
Regards
Richard

Connection drops and other problems

I've given up with getting any sense from the Indian call centres so hoping for some enlightenment here!
I've had the unlimited total broadband package since April 2010 and have had trouble-free usage right up to about a month ago. Now the service is just awful and I'm getting the following problems:
Broadband connection drops sporadically. Some days it'll be fine and stable, but others it's flakey - for instance it's dropped 3 times today already. Sometimes I'll get an orange light on the BT hub, but at other times it's showing all blue, although the connection has gone. Sometimes resetting the hub fixes it for awhile and sometimes it doesn't and connection comes back all on its own. Today I've had to reset the hub twice already!
At times I'll have a connection, but only to certain types of traffic. For instance I find that I can quite often do peer-to-peer stuff such as instant message, but all web browsing times out.
Speeds bounce around all over the place. I'm in a rural area so speeds have never been stellar, but at times it'll suddenly start crawling and can take 10-15 seconds to load a simple page like google.co.uk
The biggest issue I have is that my local exchange has BT wholesale as the sole provider, so even if I move ISPs it'll still be the same service, but I'll just have a middle man to deal with. It's particularly frustrating as I work from home and my office is hundreds of miles away so I absolutely rely on a good broadband connection for my living!
Does anyone have any ideas on what these issues could be? Much thanks in advance.

The links:
Home Hub: http://192.168.1.254/index.cgi?active_page=9116 << it only works if you have a Home Hub 2.0+ and remember to type your password in!
Speedtest: Use this link http://bt.custhelp.com/app/answers/detail/a_id/9354/c/346,4740,5520 as it will also help you diagnose and give you a list of solutions afterwards, it does incorporate the http://www.speedtester.bt.com one though as well.
Regards Edd
Check your Line
BT Speedtester

Service outages and slow speeds

Why have I been having service outages and slow speeds for the last several weeks. I am in south central PA. (Somerset County)
Why do I have to pay Verizon for service that I do not get?

#1 Visit http://www.giganews.com/line_info.html and post up the Traceroute the page shows, if you wish. Be aware that the final hop (bottom-most line of the trace) might contain a hop with your IP address in it. Remove that line. What I'm looking for is a line that mentions "ERX" in it's name towards the end. If for some reason the trace does not complete (two lines full of Stars), keep the trace route intact.
#2 Can you provide the Transceiver Statistics from your modem?
If you don't know how to get that info:
a) What is the brand and model of your modem?
b) If you have a RJ-45 WAN port router connected to the modem: What is the brand and model of that RJ-45 WAN port router?
#3 Even If you know how to get the Transceiver Statistics from your modem and you have a RJ-45 WAN port router connected to the modem: What is the brand and model of that RJ-45 WAN port router?
If you are the original poster (OP) and your issue is solved, please remember to click the "Solution?" button so that others can more easily find it. If anyone has been helpful to you, please show your appreciation by clicking the "Kudos" button.

Dear sir Thank you very much. I am not a computer davy. still I ail try to explain. I am in Chennai India. My service provider is BSNL. I have a broadband connection wit 4 mb speed - though I get only 3 to 3.3 mb. The TC is connected to the modem *** rou

Dear sir
Thank you very much. I am not a computer davy. still I ail try to explain. I am in Chennai India. My service provider is BSNL. I have a broadband connection wit 4 mb speed - though I get only 3 to 3.3 mb. The TC is connected to the modem *** router through ethernet in wired LAN1 socket. My iMac is connected to the modem in LAN2 socket through either net. Though the TC is permanently connected to the modem-router, it gets connected to the internet only if it is shown in the dock. If it is exited from the doc, it loses internet connection. I tried factory reset. Still the same problem. Therefore, unless the iMac is open and the Tc is shown in the dock, TC is not connected to the internet. Therefore all the time iMac need to be open and running. I hope, eih little knowledge I have explained. Thank you
S KANNAN
IRS(RETD)

The TC is perhaps in the wrong mode..
If you have a modem router the TC should be connected by ethernet and the computer plugged into the TC not the modem.
TC will be in bridge mode.. but it can lose connection on a daily basis.. if you have that issue downgrade the firmware as later firmware is not reliable.
I recommend 7.6.1 but the earlier ones are better on 7.5.2 .. anything more than 18mths old should go back to 7.5 firmware.

E1200 - Had a weak signal and slow speed

Pros: Price, nice sleek shiny box, kind of worked when new. Good as a paperweight in a light breeze.
Cons: Not really a good doorstop - too light. Died at 35 days of ownership. Won't let me in to the web interface to make some changes. When working it had a weak signal and slow speed. Doesn't support access point mode like my old wireless router did.
Other Thoughts: Not the first time I'm had problems with Linksys/Cisco branded products but this is the last product I'll ever buy with the Linksys/Cisco name on it. Fact is ever since Cisco bought out Linksys, every product I've bought from them had failed/died within a few months. You'd think they would get this right by now but they haven't.

There are many reasons why you experience poor signal or connection. Well, there are few things you should keep in mind with regards to N routers:
1) For the best possible speeds, you need to be using WPA2-AES as your security mode. Any other security mode will see your speed/range capped.
2) Make sure the drivers for the Wireless Card for the computers should be updated as well..
3) The router by default uses a channel setting of auto, which means that it would keep switching channels depending on the interference. I’d recommend you set it to a fixed channel. Usually, 1, 3, 6 and 9 give you the best performance depending on your environment of course. I’d suggest you try different channels, observing each for a while, to see which gives you the best performance. You can follow the link here on how to change channels.
Second, all Linksys/Cisco can work as an Access Point. There are two (2) ways to cascade a Linksys router to another router:
1. LAN to LAN – Connecting one of the Ethernet ports (LAN ports) of the Linksys router (router A) to one of the Ethernet ports (LAN ports) of another router (router B).
This type of cascading requires the main and the secondary router to be on the same LAN IP segment to allow the computers and other devices to connect to both routers. This configuration is recommended if you want to share files and resources within the network.
2. LAN to WAN – Connecting one of the Ethernet ports (LAN ports) of router A to the Internet port (WAN port) of router B.
This type of cascading requires the main router and the secondary router to have different IP addresses. This connection makes it easier to identify which router the computers and other devices in the network are connected to since they will have different LAN IP segments. However, computers that are connected to router A will not be able to communicate with router B, and vice versa since they are two different networks.
Here is the link: http://www6.nohold.net/Cisco2/ukp.aspx?vw=1&docid=785463d9ecaf4cac84aed245b08d615f_3733.xml&pid=80&r...

BT Wi-Fi connection drops and cannot be closed

I use BT Wi-Fi on a monthly subscription - 500 minutes for £6 a month, plus 12p a minute for any extra minutes.
Occasionally my connection drops, and I have to reconnect and login again, which I can do OK.
But when I check later how many minutes I used, via my online subscription info, it's clear that I end up with two connections running in parallel. The connection which dropped carries on as active in the background somewhere until it is eventually auto-disconnected (after 15 or 20 minutes ?) due to inactivity. So I lose those minutes each time this happens.
There is no way to close the dropped connection. Even if I log out of my new 2nd connection, it only closes that one, not the dropped one which I can't access.
Today this happened when I was at the end of my monthly allowance, so because I couldn't close the connection I've now gone around 30 minutes over my allowance, which will cost me £3.60.
Please can we have a way of closing all connections on a BT Wi-Fi account, to deal with this issue.
And a refund would be good, as I had no way of preventing my account going into the 12p a minute rate.

this is a customer help customer forum and your posts do not go to BT
have you tried the helpline 0800 022 33 22
If you like a post, or want to say thanks for a helpful answer, please click on the Ratings star on the left-hand side of the post.
If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.

Wireless connection drops and doesn't reconnect (netcfg, wpa_actiond)

I use netcfg 2.5.4-1 and wpa_actiond 1.1-1, B43 driver (BCM4318 wireless card) with firmware.
$ uname -a
Linux vekta 2.6.32-ARCH #1 SMP PREEMPT Mon Mar 15 20:08:25 UTC 2010 i686 Mobile AMD Sempron(tm) Processor 3100+ AuthenticAMD GNU/Linux
Connecting works fine. I can connect using sudo netcfg <profile>, or it automatically connects me on startup.
However, after a few minutes (up to 15 at best, usually 3-5) the connection is dropped. dmesg prints:
"No probe response from AP <macaddress> after 500ms, disconnecting."
However, netcfg isn't notified of this event, and still thinks the profile is connected. So I have to use netcfg -r <profile> to reconnect. Isn't netcfg supposed to notice this connection drop and try to reconnect again automatically?
Also, is there any way to increase the 500ms threshold mentioned in the log? I don't think I ever had this problem when I first installed arch in november/december last year.
Thank you.

geniuz wrote:
Hey,
I'm having this sort of problem with my Broadcom wireless card, in my case however the connection seems to drop after a period of inactivity. What you have done might solve my problem. So exactly what modification have you made in netcfg ?
This is the patch I made;
diff --git a/src/globals b/src/globals
index 2d5cf19..dcffea3 100644
--- a/src/globals
+++ b/src/globals
@@ -15,7 +15,7 @@ SUBR_DIR="/usr/lib/network/"
HOOKS_DIR="${SUBR_DIR}/hooks/"
CONN_DIR="${SUBR_DIR}/connections/"
STATE_DIR="/var/run/network/"
+AUTOWIRELESS_DIR="/etc/rc.d/"
### Logging/Error reporting
diff --git a/wpa_actiond/netcfg-wpa_actiond-action b/wpa_actiond/netcfg-wpa_actiond-action
index 3547fef..324d990 100755
--- a/wpa_actiond/netcfg-wpa_actiond-action
+++ b/wpa_actiond/netcfg-wpa_actiond-action
@@ -42,7 +42,12 @@ case $action in
fi
set_profile down "$profile"
- LOST|REESTABLISHED)
+ LOST)
+ if ! "$AUTOWIRELESS_DIR/net-auto-wireless" restart; then
+ exit 1
+ fi
+ ;;
+ REESTABLISHED)
# Not handled.
exit 0

Warp stabilize AND slow speed

I want to warp stabilize AND slow speed which are incompatible, so what is the recommended route on this please?
E.G. I would anticipate we must export one and reimport to do the other, or what? In which order? Is there a smarter way?
Does export reimport degrade the imagery? These kinds of things.
Thanks
Steve Z

I suggested WS into a DI as first step because it gives the editor options to do what they will with it later and to save on processing time.
A nest means the processing is required for 2 major fx during the edit process.

Slower and slower speeds on broadband.

For the past 4 weeks I've had what I thought was incredibly slow BB speed, 600Kbps at best through a HH2. After several calls to BT India (the usual try the master socket, reset the modem, we'll clear the line, we'll try our end etc, etc) I got an engineer on 22/08/11.
He tested the line at the socket (we have only one) and he was registering 8Mbps (amazing! I only seem to get 4-6Mbps which I thought was good). He thought it may be the modem and replaced the old one with a BT HH3. He then did a speed test at the computer using BT's speed checker and it showed 1.6Mbps. He said this should settle and improve in 48hrs time.
That evening things had improved, although not to pre problem speeds. The next day, horror of horrors my speed was down to 83Kbps (yes eighty three) and it has been like this since (using BT's speed checker).
Just got off the phone to BT India and they have said that they will sort it out from their end (they say they can see the problem I'm having) and will call back Monday to see if things have improved.
I thought perhaps it is my set up as I hav emy computer hardwired into the router via a 20m ethernet cable so I got a lappy and hardwired it with a 2m ethernet cable. The result is the same .
Not really sure what is going on if I'm getting 8meg at the phone socket, it's losing nearly all this speed passing through a filter, a phone lead 1.5m, the router and 2m of ethernet. The whole lot from filter to computer is now all new equipment.
I've even tried disconnecting the phone and Sky box phone lead from the filter with no improvement.
Am I missing something?
Any help would be greatly appreciated.
Solved!
Go to Solution.

Sorry I forgot to ask, can you please post your ADSL stats by following this direct link; http://192.168.1.254/index.cgi?active_page=9116 << it only works if you have a Home Hub 3 and remember to type your password in!
Can you also confirm if you're connected at the master socket or an extension? And what your type your master socket is according to this picture
As standard, the bell wire should be taken out of any master or extension socket as this can reduce the amount of interference your broadband can pick up and sometimes fixes the problem, see how to remove it here http://bit.ly/4LEKJg - have you removed it?
The reason your speed is low is because your IP profile is at rock bottom so it can go and slower luckily for you! Although you need to maintain a stable connection for 3-5 days to allow the profile to catch up. If its still at 135kbps after that then we can get you in contact with people that can fix it, we need your ADSL stats to make sure you've been connected for enough time.
In response to the engineer I wouldn't know because it could be that the BT Home IT engineer has just been authorised to use the new Home Hub 3 which would sound more like the BT engineer rather than an Openreach, on the other hand it could be an Openreach thats just been authorised to use their new Infinity Modem as the old one overheated?
Regards Edd
Check your Line
BT Speedtester

Actiontec Mi424WR Rev. I versus Rev. D -- range and connection drops and speed

Hello. I'm trying to figure out why the Rev. I is so much worse than the Rev. D for range and maintaining persistent connections at 30'+ in my home (two-story, single family). I have two smart phones, one tablet and a Blu-ray player, all 802.11n capable. I used the Rev. D for a few years with not many Internet problems overall (wired or wireless). I recently I got two Rev. I routers -the first was replaced after malfunctioning and overheating- but they both exhibited the same range problem. The Rev. D can usually keep a connection to the far reaches of my home - an upstairs bathroom about 60' away (straight line) through four obstructions (walls and floor). In that bathroom the speed test was slow of course (~1.8 Mbps) but the connection persisted for several minutes without dropping and reconnecting to the router even once. But the Rev. I could not keep a consistent connection to the tablet in the kitchen at only 40' away through only 2 walls (around two bends). So I had to move the tablet a little closer within the kitchen - 30' away to stream video consistently well. On my cell phone at 30' away I had to turn off the auto network switch to 4G just to keep a persistent connection to the Rev. I. With the Rev. D I never had any dropped connection anywhere in the kitchen on the tablet or the phones. Here's what I've learned so far in my own tests and reading other people's experiences here and elsewhere on the web. Any additional insight would be helpful. -- I have read that the signal strength of the Rev. I was reduced for security concerns. I can verify with a Wi-Fi scanner app on my phone that the signal strength is about 2-3dB less (about half as strong) for the Rev. I starting at about 25' away. That shouldn't necessarily cause the connection to the Rev. I router to drop and reconnect so often after 40' of distance. Any ideas why the connection drops so easily and often? The signal strength at 0 distance (the antenna touching the phone) was about identical for both revisions. -- I have read that the Rev. I wireless mode should be in either performance (n only) or mixed (b/g/n) to maintain better connections but either setting made little difference. I have always kept the Rev. D router in mixed mode (b/g). From the antenna signal strength test above, I discovered only one antenna on the Rev. I router sends a signal so I doesn't seem like there is any beamforming being done in performance (n only) mode which is disappointing. Any idea why beamforming is not enabled? Is the second antenna even used on the Rev. I? -- I have read that the antennas are too small on the Rev. I and a bigger antenna will help. That part I know is false especially if the longer antenna's impedance doesn't match the router's antenna port. The "ideal" antenna length at 2.4GHz is about 2.5 inches and the Rev. I antenna looks that long. It seems inside the Rev. D antenna is a cable or some waveguide (the thicker, bottom 5" of the antenna) which might help reduce interference by moving the actual antenna portion of the Rev. D away from the router housing, the power cable and the data cables. -- Sitting 10 feet away from the router, I didn't notice any difference on speed tests. It was topping out at about 15-18Mbps for either router revision. So the whole point of having an 802.11n router for faster speed is moot. And at greater distances (40'+) I can't get a reliable connection so the Rev. D wins by default. If anyone has any ideas to make the Rev. I better I would like to try them. Verizon didn't want the Rev. D router back so I have both revisions to use. Thanks!

I finally got the Quantum Gateway router (FiOS-G1100 rev 1.03 firmware 0.17.52) and it works great on both 2.4GHz and 5GHz. In most areas of my home and on both bands I tested about 42 Mbps up/down using the Ookla speedtest app (my internet speed is 50/50 Mbps and I test about 58 Mbps using a wired connection). Previously with the Rev. D I was getting about 18 Mbps up/down in most areas of my home. In the farthest place in my home from the router (an upstairs bathroom) I get 22 Mbps up and 42 down which is impressive considering I was only getting 2Mbps with the Rev. D. The Quantum router has a similar signal strength profile as the old Rev D - about -18 dBm right near the router and about -70dBm to -80 dBm in the bathroom furthest from the router (55 feet straight line that goes up one floor and through three walls). I used the Wifi Analyzer app to see the signal strength. Not many of my neighbors have 5 GHz routers so there are still lots of free channels up there. I also noticed the Quantum router has a power setting so the power can be turned down if someone is in an apartment or condo. But for me the lots in my neighborhood are 1/2 acre so I'll leave the power setting at 100%. I like having good speed in the far reaches of my home without using a repeater or extender.

Regular drop outs and slow speed, likely to be noi...

Hello,
I'm hoping this works, I've had some success on other forums.
When I signed up, I was quoted a speed of 11mb, for info, I'm near the centre of Worcester city, so hardly the middle of nowhere, but I'm aware I'm open to exchange usage and attenuation.
I can currently download at around a max speed of 230kb/s, way below what I would expect from 11mb. I noticed that the phone line was very noisy when I moved in, so I am tempted to blame that. I've done all the checks and had everything connected to the master socket (it's a rented property, so I'm nervous about pulling out fixtures and what-not) but to no avail. I called the helpline and after going through the script but was told there was no problem on the line, unfortunately.
In the last week, I've begun to experience regular connection drops, several times in an evening.
Here are some router stats:
Downstream: 1,180 Kbps
Upstream: 664 Kbps
ADSL settings
VPI/VCI: 0/38
Type: PPPoA
Modulation: G.992.3 Annex A
Latency type: Interleaved
Noise margin (Down/Up): 4.4 dB / 2.7 dB
Line attenuation (Down/Up): 44.5 dB / 24.0 dB
Output power (Down/Up): 0.0 dBm / 10.6 dBm
FEC Events (Down/Up): 131879 / 1358784
CRC Events (Down/Up): 156 / 457
I had a similar issue with TalkTalk which ended up with a call out, I'm hoping this isn't needed here. Is it possible for the forum staff to look into the situation?
Many thanks,
Alex
Solved!
Go to Solution.

Blimey you're fast on here, thanks for that. I'm nowhere near an expert on this, but I do know what I need to know.
I'm just trying this in case I've forgotten something daft.
I used the master for about a day but gave up after no improvement. The silent test is far from that, more crackles and pops than the eponymous cereal, that's why I'm suspecting that over proximity of electrical equipment etc.
Bit more info. I'm in a block of flats, and because I've had a corded phone directly in the master and still got a noisy line, is that more likely to be outside of the property rather than in? I'm trying to avoid the cost of a call out and I'm sure the landlord doesn't want his walls taken apart.
Anyway, lovely stats:
1. Best Effort Test: -provides background information.
Download Speed
1415 Kbps
0 Kbps
2000 Kbps
Max Achievable Speed
Download speedachieved during the test was - 1415 Kbps
For your connection, the acceptable range of speeds is 800-2000 Kbps.
Additional Information:
Your DSL Connection Rate :1793 Kbps(DOWN-STREAM), 800 Kbps(UP-STREAM)
IP Profile for your line is - 1581 Kbps
2. Upstream Test: -provides background information.
Upload Speed
529 Kbps
0 Kbps
800 Kbps
Max Achievable Speed
>Upload speed achieved during the test was - 529 Kbps
Additional Information:
Upstream Rate IP profile on your line is - 800 Kbps
Bit shabby for an 11mb line no?

Wifi dropping and slow when external USB hdd connected

Hi,
I have a problem with Wifi connection in my Macbook Air 2014 running Yosemie 10.10.1. I have USB hub, which is plugged to power and I have connected external sound card, Apple keyboard and my external HDD (I used it as Time Machine) to it. Sometimes my Wifi starts dropping and internet is extremely slow, but when i unplugged external HDD, everything seems to be fine. I've tried 3 USB hubs, but still the same problem.
Does anyone have similar problem?
Thanks for any advice.

go into system prefs -> startup disk and select the disk with os x on it. that should solve the problem

Broadband connection dropping upto 20 times in a d...

Having read others troubles and suggested solutions I thought I need to start my own thread to post the stats of the problem I have.
I'm staying with my inlaws and there broadband connection is atrocious, dropping the connection on a regular basis both day and night. Sometimes all is well for hours and others the link is up down up down not maintaining a connection for more than a few minutes at a time. This happens at random times but also almost guaranteed when an phone is in use (incoming, outgoing or sometimes even just if a receiver is lifted)
Below is what we've tried so far:
Original Thomson BT Home Hub (White) dropped both the internet and sometimes the hub would restart. I read this device had restarting issues so I think this was 2 separate issues. This has been replaced with a Belkin device. Belkin modem also dropped ADSL line (line and internet light on router both go out) but most of the time it is much quicker to reconnect.
Router is plugged in in upstairs office on an extension so I've tried moving it to the 1st BT socket in hallway. This is an old small square socket with no split facia or test port.
Replaced the RJ11 cable from filter to modem.
Replaced the ADSL filter modem is connected to.
Disconnected all other phones in household (there are no other devices eg fax)
Quiet line test performed at main socket no odd noises and only the very faintest of hiss (lower pitch than hiss but I can't describe) Almost inaudible anyhow.
With all of the above tried the line still dropped and so I've all but run out of ideas. What's the next course of action? Calling the call centre? I wanted to make sure our side was all in order before raising a fault ticket.
For ref the line has dropped twice while I was composing this post. Once with no apparent reason and once more while receiving an incoming call. Thanks for taking the time to read this I’ll post the stats from the router below.

Thanks for the reply I'll take a read of that.
It's taken this long to get back online and post the modem stats, sorry about the formatting.
System Date and Time
Date/Time   March 19 2012 , 9 : 25 : 4
Version Info
Runtime Code version    F5D7633-4Av1_UK_1.00.000
Boot Code Version      1.0.37-5.15
Hardware Version         V1.0J3
ADSL Modem Code Version A2pB015c6
Serial Num               168-168-16888
Features
Firewall   Enabled
NAT         Enabled
UPnP    Disabled
ADSL
Type
Status   No Defect
      Downstream       Upstream
Data rate         2268           1108
Noise margin      19.1     6.6
Output power      18.4       12.6
Attenuation       45.0 23.8
From the Speedtest site
1. Best Effort Test: -provides background information.
Download Speed
1.78 Mbps
0 Kbps
2 Mbps
Max Achievable Speed
Download speedachieved during the test was - 1.78 Mbps
For your connection, the acceptable range of speeds is 800 Kbps-2 Mbps.
IP Profile for your line is - 2 Mbps
2. Upstream Test: -provides background information.
Upload Speed
966 Kbps
0 Kbps
832 Kbps
Max Achievable Speed
Upload speed achieved during the test was - 966Kbps
Additional Information:
Upstream Rate IP profile on your line is - 832 Kbps

Ongoing Broadband connection drops and slow speed ...

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