Ongoing Broadband Issue - Any help would be much a...
Hi,
I have had an ongoing issue with broadband speed for the last few months. I have spent hours on the phone to BT but I am still not getting anywhere. Everytime I report a slow speed (as in IP Profile of 135 and download speed of ~ 80mbps) I am assured by the technical team that they will resolve it once and for all, but everytime I am told they have reset things, changed the channel etc and I have to wait anything from 48hrs to 15 days. The speed will then improve for a bit before going back down again. I have had an engineer out who has found no issues but did replace the front of the main socket with a new one with a built in filter.
I only have the one main socket in the house and I have the bt home hub plugged in and my main phone plugged in to it.
Other things I have noticed are that there is a constant fuzzy noise on the phone line (although this disappeared instantly when I had to switch off the hub for one of the tests BT did). Often when using the phone I can hear a dial up noise in the background. And finally I have also noticed that if I'm online and then use the phone, I will very often lose my internet connection. When I hang up the internet connection is restored.
All of this seems to suggest a filter problem maybe? But I have tried 3 different microfilters and the new built in filter and the problem has been ongoing throughout.
I have tried to explain all of this to the offshore technical team, but instead of listening, they just tell me that they can fix my speed issue and I should rest assured that it will not occur again. I have supposedly spoken to managers and supervisors who will personally deal with it, and have even been promised a line upgrade and a 34M connection which was supposed to be active yesterday with a call last night to check but still nothing and no call (again).
Does anyone have any ideas as to how I can progress this? I have had the connection 7 months so am still under contract so I am stuck with BT for the next 5 months at least. I am just not sure what to try next.
Many thanks
Lisa
ok no problems can you please do the following things they will help in sorting out your problems
If you post the full stats from your router
For homehub – type 192.168.1.254 into your browser
Navigate to ADSL Settings or use the A-Z at the top right of the home page and scroll down to ADSL Settings and click on it
Click on More Details and then post the full results.
And post the full results from http://speedtester.bt.com/
can you also do the bt quiet line test dial 17070 select option 2 you should hear no noise post back those results as well and will then be able to advise further
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