Ongoing phone problem - how do we get BT to take t...

How do we get BT to take a complaint seriously?
Phone appeared to stop working on Sunday 13 May - no dial tone. Contacted BT and was told it will be fixed prompty. Come Tuesday (15 May) phone was still not fixed. So contacted BT again. Well over a week later, and we still have no phone.
Since then, we have been phoning BT regularly, and getting a standard "an engineer is working on your problem, it will be fixed by close of play" answer. When I get home, still no phone service.
What is the next step I can take to get this fixed?
Last night, I was at work and my wife needed to contact me urgently. As I had the mobile phone, she had to get our two children out of bed and take them out in the car in search of a phone box at 11:30pm - she cannot leave a 3 year old alone in the house. Today my wife took our daughter for her dentist appointment only to find when she got there it had been cancelled, and they were unable to contact us. Whilst a few years ago, a phone was a luxury - in these days its a necessity.

If you would like to try Live Chat they should be able to help you find out what is going on.
If the fault is due to the BT Line, then they can arrange for a free divert of incoming calls to a mobile.
If you still cannot get it resolved then
If you would like to contact one of the UK based BT Care Team who moderate this forum, they should be able to help you.
They can be contacted using this link BT Care Team
They normally respond by phone or e-mail, within three working days, however you should get an immediate confirmation, with a tracking number.
There are some useful help pages here, for BT Broadband customers only, on my personal website.
BT Broadband customers - help with broadband, WiFi, networking, e-mail and phones.

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