Online account not showing My Products

This may be the wrong forum, maybe someone can point me in the right direction if it is.
When I log into My BT and go to My Account, under My Products it says "No Phone on this account" and " No Broadband on this account".
I have had both for years. So I used online help and spoke to 3 separate people, the last of which told me I must change my password which, annoyingly, I did.
After logging in with the new password I found nothing had changed. It still says no phone and no broadband. It appears I have no products.
Does anyone have any ideas how I can go about rectifying this?

mrbarty wrote:
This may be the wrong forum, maybe someone can point me in the right direction if it is.
When I log into My BT and go to My Account, under My Products it says "No Phone on this account" and " No Broadband on this account".
I have had both for years. So I used online help and spoke to 3 separate people, the last of which told me I must change my password which, annoyingly, I did.
After logging in with the new password I found nothing had changed. It still says no phone and no broadband. It appears I have no products.
Does anyone have any ideas how I can go about rectifying this?
Don't worry: this isn't just you. BT has a new website design that doesn't work. From time to time you will get this 'new site' which, see here http://community.bt.com/t5/Bills-Packages/Bt-website-update-where-s-the-broadband-usage-monitor/td-p... doesn't accept that we have phone and broadband. My experience is that the 'old site' still appears - randomly - and that works.
Michael

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mranderson314 wrote:
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Time Zone/Hora Local: UTC/GMT -7
If this message has adequately addressed your issue, please click on the “Accept as Solution” button. If you found a post useful then please "Give Kudos" at the bottom of my post, so that this information can benefit others.
Si esto mensaje le ha ayudado, por favor haga clic en "Aceptar como solución". Si encuentra un mensaje útil, por favor "Da Kudos" al final del mensaje, por lo que esta información puede beneficiar a otros.
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