Online archive e-mail missing
Hi, I have encounter problem with a users online archiving email missing from Exchange 2010 Sp1
We have received over 10 complained all their online archive mail are missing the only archived e-mail they can see is after April 2013
A particular user been with the company for over 10 years all his e-mail before April 2013 are gone
Another users report they received this error message in OWA trying to read a mail from online archive " The item you tried to access no longer exists . The item wasn't found. You or a delegate might have moved or deleted it using another computer
or a mobile phone. "
If this happening to 1 or 2 users I would say they have accidently deleted their mail , we have received more then 10 complain so far
I am starting to worry we might have misconfigure something in Exchange
Few months ago we have moved some users mailbox to another database to balance the load. At the same time we clean up some whitespace.
We do have a Default Archive and Retention Policy included all users mailbox with in this policies . We have a policy that move users data from their inbox to online Archive after 13 months
Can anyone help me? I've ran out of ideas at this point.
Thanks
Hi,
Probably you can restore the archived archive mailbox by referring to the following thread if you have backups:
http://social.technet.microsoft.com/Forums/exchange/en-US/c5665b2e-7f6c-4d0b-9caf-91ebf72b3c94/restore-mailbox-database-archive?forum=exchange2010
Thanks,
Simon Wu
TechNet Community Support
Similar Messages
-
Missing inbox / sent items in users online archive
Hi, I have quite an alarming problem with a users online archiving setup in exchange 2010 SP1.
I have online archiving setup for a relatively small group of users. Its working fine for everyone except 1 - everyone has email moved to the archive after 2 years.
The one user with the problem however has no inbox and no sent items on the archive mailbox. They have subfolders from the "root" with mail in them, but no inbox / sent items.
Email are however being deleted from these folders after 2 years from the regular inbox!
I have tried logging in through OWA (same) and other machines (same). I've tried using MFCMapi to check for the hidden properties on the archive mailbox (both false). I've tried using powershell to view statistics on the folders, and it appears to have 1
item in the inbox on the archive at least.
Can anyone help me? Frankly I've ran out of ideas at this point.Hi,
It is so strange that there is no Inbox and Sent Items folder in a user’s online archive mailbox. Please check whether there are no older than 2 years emails in Inbox and Sent items folders.
Generally, within the archive mailbox, Exchange will automatically create the complete folder structure that was present in the user’s primary mailbox. The folder structure is not created within the archive mailbox until messages need to be moved into a
given folder from the primary mailbox to the archive mailbox.
I don’t know whether disable archive then enable it for this mailbox can recover Inbox and Sent Items folders or not. We can back up this archive mailbox firstly like exporting mailbox data to a PST file. Then try re-configure online archive
for the mailbox to have a try.
Thanks,
Winnie Liang
TechNet Community Support -
Missing online archive in Outlook, OK in OWA
We have Exchange 2010 SP2 and Office 2010 Pro Plus clients.
One user can't see his online archive in Outlook but can if he logs into OWA.
I have recreated his Outlook profile, logged in as him on other computers and have the same problem.
Would be grateful for any advise/ideas
thanksOutlook 2010 which are licensed at the correct level natively support the online archive.
http://office.microsoft.com/en-us/outlook-help/license-requirements-for-personal-archive-and-retention-policies-HA102576659.aspx
Outlook 2007 did not initially and needed a hotfix.
Are you 100% that this is pro plus ?
And check the AutoD response for the additional XML at the bottom of the response for the additional mailbox.
Cheers,
Rhoderick
Microsoft Senior Exchange PFE
Blog:
http://blogs.technet.com/rmilne
Twitter: LinkedIn:
Facebook:
XING:
Note: Posts are provided “AS IS” without warranty of any kind, either expressed or implied, including but not limited to the implied warranties of merchantability and/or fitness for a particular purpose. -
Online Archives for Outlook 2013 do not appear in Outlook 2013 running on Terminal Server
Hello,
We are currently attempting to get our users away from using PST files and instead use the Personal Online Archive feature but have come across a problem
Environment
Windows 2008 R2 Remote Desktop Services (Terminal Server)
Office 2013
Citrix 6.5 XenApp
So on the Exchange side I went through the steps of setting up my PST use as a guinea pig for testing. I was able to setup the Archive database, enable archiving on my mailbox, and import my PST into the Archive database.
I then opened Outlook 2013 on my stand-alone PC and there was my Online Archive. Great!
I then double checked and also saw it on the OWA site on the Exchange server. Super!
I finally logged into our RDS (Terminal) server and opened Outlook 2013 there. But the Online archive was not there. Hmmm..
I did some researching and this article about Outlook 2010 suggested it was a permission issue:
http://social.technet.microsoft.com/Forums/office/en-US/1e8d5d4b-e26b-4be6-b646-eb6e796c6295/exchange-2010-mail-archive-missing-in-outlook-2010-shows-in-owa?forum=outlook
So I ran through those steps in Powershell but no change.
I also don't think it's a licensing issue because the license I have on my stand-alone PC is the same volume license keys (MAK) as on my Terminal Server.
Soo... I'm a bit stuck and was hoping for some help. I can't proceed with migrating other PST files to the online archive until I get this resolved.
ThanksHi,
In theory,
Outlook reads the
msExchDelegateLink attribute of the user in AD to display the additional mailbox (Online Archive folder).
Since the standalone client can display the archive mailbox properly, it seems this attribute is available in AD. I suspect the issue locates on the way that the terminal
clients access the server. I suggest we check whether the client has properly permission to connect to AD when accessing remotely.
Thanks,
Please remember to mark the replies as answers if they help and unmark them if they provide no help. If you have feedback for TechNet Subscriber Support, contact
[email protected]
Simon Wu
TechNet Community Support -
Online Archiving and Mailbox sharing exchange 2010
Hi Guys
is it possible to share a mailbox without sharing the online archive attached to it, the issue I'm having is that one of my users is sharing his mailbox with his PA, he happens to have a very large amount of subfolders under all his folders and not just
the inbox, this also includes his sent items and deleted items that have subfolders in them too, his PA happens to need access to these folders too. but with the online archive attached, the amount of subfolders connected appear to be more than outlook can
handle, and it throws an out of memory error and the user then has to restart outlook before being able to send any mails again. alternatively is there a way to share all the subfolders without painstakingly setting the permissions on each folder one by one.
CheersYou can open the database where user mailbox is located in ExFolders and then add permission for Inbox folder and then propagate that permission to all subfolders.
This article is using PFDavAdmin but will help you to understand what you need to do via ExFolders on Exchange 2010...
http://www.nigelboulton.co.uk/2010/12/delegating-and-propagating-exchange-folder-permissions-using-pfdavadmin/
Blog |
Get Your Exchange Powershell Tip of the Day from here -
I am trying to archive old mail messages so they do not cram up my inbox. In the past I have successfully created a new mailbox for old messages, given it a month and year, and dragged messages across – but I can no longer do this.
When I try to drag a message across, I get the message 'Error: the message "xxx" could not be moved to the mailbox "xxx" - On My Mac". Can anyone help me out?
Not being able to archive old messages means that I have hundreds of already read messages in the inbox which causes, I think, another problem. Every time I open the mail program and click on an unread message, I am told that "The message has not been downloaded from the server. You need to take this account online in order to download it". When I quit the mail program and go back in, the problem sorts itself, but this happens every time I check the mail and it is becoming quite frustrating!
Happy New Year to you all!
Regards, Mike
iMac Mac OS X (10.3.9)Does the same occur when using the Move To or Copy To command instead of dragging messages manually?
Every time I open the mail program and click on an unread message,
I am told that "The message has not been downloaded from the server.
You need to take this account online in order to download it".
This indicates an "overstuffed" mailbox issue which means the mailbox has approached or exceeded 1 GB in size (which is the recommended mailbox size limit for Jaguar and Panther Mail) or has some corruption.
An "overstuffed" mailbox issue can occur at any mailbox size but is more likely to occur as a mailbox approaches or exceeds 1 GB in size for Jaguar or Panther Mail.
Although your OS detail provided indicates you are running 10.3.9, you posted in the Mail & Address Book - Tiger discussions so I'm assuming you are running 10.3.9 and not Tiger.
Quit the Mail.app first and using the Finder go to Home > Library > Mail > this POP account named folder (named by the user name and incoming mail server for the account) > INBOX.mbox.
Move the INBOX.mbox to the Desktop.
When relaunching Mail, a new INBOX.mbox will be created automatically by Mail within the account named folder. This will allow the Mail.app to function properly again and not risk losing any existing messages or new messages downloaded by the account while working on the old INBOX.mbox moved to the Desktop to recover the existing messages.
Control-click on the old INBOX.mbox moved to the Desktop and at the menu window that appears, select Show Package Contents.
Post back here listing the package content file names and size of each. -
In and Sent mail missing how to recover?
Running latest version of Snow Leopard. Switched over to iCloud before the drop dead date. All has been fine until this morning when my In and Sent boxes were empty of all messages. Archived and mail moved to other folders remain.
Rebuild remains greyed out. Take accounts offline and online is also greyed out.
Time Machine from last night's final backup displays the messages, but after two tries the restore function does not seem to restore the In or Sent box messages. All messages are on the server and on my iPhone and iPad and all appear in Time Machine. I just can't get them to restore.
Outgoing Mail Server is smtp.me.com.my name
How do I get mail in Snow Leopard to start playing nice with iCloud again and resync my In and Sent folders?You are still using the Mobile Me servers which have shut down for some and are shutting down for everyone else.
You will have to make a new account using the server settings required by Apple [look here]: additionally you will have to setup the account manually, see below.
http://support.apple.com/kb/HT4864 -
Open database if an active online redo log is missing
Hi,
Sorry for the rather long post, but I specified all the steps I performed and couldn't make it shorter :-(
I need an advice on how to open the database if an active online redo log is missing.
For test purposes I intentionally performed a shutdown abort when the redo log group 1 was in active state and then renamed its only member (REDO01.LOG) so that the database couldn't perform crash recovery using it. Then upon startup I obviously got the message:
ORA-00313: open failed for members of log group 1 of thread 1
ORA-00312: online log 1 thread 1: 'H:\ORADATA\TESTDB\REDO01.LOG'
ORA-27041: unable to open file
OSD-04002: unable to open file
O/S-Error: (OS 2) The system cannot find the file specified.Ok, so I checked the state of the logs:
{noformat}
SQL>SELECT a.GROUP#, first_change#, SEQUENCE#, a.status, SUBSTR(b.MEMBER, 1, 40) MEMBER, b.status mem_status, a.archived
2 FROM v$log a, v$logfile b
3 WHERE a.GROUP# = b.GROUP#
4 ORDER BY a.GROUP#, b.MEMBER;
GROUP# FIRST_CHANGE# SEQUENCE# STATUS MEMBER MEM_STA ARC
1 592134 29 ACTIVE H:\ORADATA\TESTDB\REDO01.LOG YES
2 592268 30 CURRENT C:\ORADATA\TESTDB\REDO02.LOG NO
3 592129 28 ACTIVE C:\ORADATA\TESTDB\REDO03.LOG YES
{noformat}Since opening the database to perform a log switch and thus change the status of the redo log group 1 from ACTIVE to INACTIVE to recreate the member isn't possible, I performed database recovery.
SQL>recover database until cancel;
ORA-00279: change 592129 generated at 02/04/2009 10:31:15 needed for thread 1
ORA-00289: suggestion : C:\ORACLE\PRODUCT\10.2.0\FLASH_RECOVERY_AREA\TESTDB\ARCHIVELOG\2009_02_04\O1_MF_1_28_%U_.ARC
ORA-00280: change 592129 for thread 1 is in sequence #28
Specify log: {<RET>=suggested | filename | AUTO | CANCEL}
ORA-00279: change 592134 generated at 02/04/2009 10:31:28 needed for thread 1
ORA-00289: suggestion : C:\ORACLE\PRODUCT\10.2.0\FLASH_RECOVERY_AREA\TESTDB\ARCHIVELOG\2009_02_04\O1_MF_1_29_%U_.ARC
ORA-00280: change 592134 for thread 1 is in sequence #29
ORA-00278: log file 'C:\ORACLE\PRODUCT\10.2.0\FLASH_RECOVERY_AREA\TESTDB\ARCHIVELOG\2009_02_04\O1_MF_1_28_4RLR3JS9_.ARC' no longer needed for this rec
overy
Specify log: {<RET>=suggested | filename | AUTO | CANCEL}
'C:\ORACLE\PRODUCT\10.2.0\FLASH_RECOVERY_AREA\TESTDB\ARCHIVELOG\2009_02_04\O1_MF_1_29_4RLR4MF3_.ARC'
ORA-00279: change 592268 generated at 02/04/2009 10:32:03 needed for thread 1
ORA-00289: suggestion : C:\ORACLE\PRODUCT\10.2.0\FLASH_RECOVERY_AREA\TESTDB\ARCHIVELOG\2009_02_04\O1_MF_1_30_%U_.ARC
ORA-00280: change 592268 for thread 1 is in sequence #30
ORA-00278: log file 'C:\ORACLE\PRODUCT\10.2.0\FLASH_RECOVERY_AREA\TESTDB\ARCHIVELOG\2009_02_04\O1_MF_1_29_4RLR4MF3_.ARC' no longer needed for this rec
overy
Specify log: {<RET>=suggested | filename | AUTO | CANCEL}
'C:\ORADATA\TESTDB\REDO02.LOG'
Log applied.
Media recovery complete.
SQL>So for log sequence #28 I accepted the proposed archived redo log in the FRA, for sequence #29 (that's the online redo log that is missing!) I manually specified its archived copy, and for sequence #30 I specified the CURRENT online redo log. And as it seems the media recovery was successful.
Next I tried to open the database but again got the error:
SQL>alter database open noresetlogs;
alter database open noresetlogs
ERROR at line 1:
ORA-00313: open failed for members of log group 1 of thread 1
ORA-00312: online log 1 thread 1: 'H:\ORADATA\TESTDB\REDO01.LOG'
ORA-27041: unable to open file
OSD-04002: unable to open file
O/S-Error: (OS 2) The system cannot find the file specified.
The status of the log groups and its members is exactly as it was in the first query I wrote above, i.e. the redo log group 1 is still ACTIVE, so it's needed for crash recovery (which I had already done manually if I understand correctly how Oracle works!). I also checked if the datafiles are inconsistent (described in metalink doc id 1015544.102):
SQL>SELECT DISTINCT CHECKPOINT_CHANGE#, FUZZY FROM V$DATAFILE_HEADER;
CHECKPOINT_CHANGE# FUZ
592269 NOSo, everything seems ok as far as datafile consistency is concerned.
My question is: how can I rename/drop/clear/whatever the member of redo log group 1 to open the database?
I tried to rename the log file member, to add another member to it, to open the database with resetlogs, to clear the logfile group 1, but all without success:
1)
SQL>alter database clear logfile group 1;
alter database clear logfile group 1
ERROR at line 1:
ORA-01624: log 1 needed for crash recovery of instance testdb (thread 1)
ORA-00312: online log 1 thread 1: 'H:\ORADATA\TESTDB\REDO01.LOG'
2)
SQL>alter database open resetlogs;
alter database open resetlogs
ERROR at line 1:
ORA-01139: RESETLOGS option only valid after an incomplete database recovery
3)
SQL>alter database rename file 'H:\ORADATA\TESTDB\REDO01.LOG' to 'C:\ORADATA\TESTDB\REDO01.LOG';
alter database rename file 'H:\ORADATA\TESTDB\REDO01.LOG' to 'C:\ORADATA\TESTDB\REDO01.LOG'
ERROR at line 1:
ORA-01511: error in renaming log/data files
ORA-01512: error renaming log file H:\ORADATA\TESTDB\REDO01.LOG - new file C:\ORADATA\TESTDB\REDO01.LOG not found
ORA-27041: unable to open file
OSD-04002: unable to open file
O/S-Error: (OS 2) The system cannot find the file specified.
4)
SQL>alter database add logfile member 'C:\ORADATA\TESTDB\REDO01.LOG' to group 1;
alter database add logfile member 'C:\ORADATA\TESTDB\REDO01.LOG' to group 1
ERROR at line 1:
ORA-00313: open failed for members of log group 1 of thread 1
ORA-00312: online log 1 thread 1: 'H:\ORADATA\TESTDB\REDO01.LOG'
ORA-27041: unable to open file
OSD-04002: unable to open file
O/S-Error: (OS 2) The system cannot find the file specified.Sorry again for the long post and thank you in advance for any suggestion.
Regards,
JureYou could check if the recovery was complete by (re)creating the controlfile with the resetlogs option.
<CREATE CONTROLFILE REUSE DATABASE define_db_name RESETLOGS NOARCHIVELOG
...>Thanks for the hint. If possible, could you only check if the steps I'm going to perform are ok.
I did an "alter database backup controlfile to trace;" and then extracted the create controlfile definition part. So in essence I should run the following statements:
CREATE CONTROLFILE REUSE DATABASE "TESTDB" RESETLOGS ARCHIVELOG
MAXLOGFILES 16
MAXLOGMEMBERS 3
MAXDATAFILES 100
MAXINSTANCES 8
MAXLOGHISTORY 292
LOGFILE
GROUP 1 'C:\ORADATA\TESTDB\REDO01.LOG' SIZE 20M,
GROUP 2 'C:\ORADATA\TESTDB\REDO02.LOG' SIZE 20M,
GROUP 3 'C:\ORADATA\TESTDB\REDO03.LOG' SIZE 20M
-- STANDBY LOGFILE
DATAFILE
'C:\ORACLE\PRODUCT\10.2.0\ORADATA\TESTDB\SYSTEM01.DBF',
'C:\ORACLE\PRODUCT\10.2.0\ORADATA\TESTDB\UNDOTBS01.DBF',
'C:\ORACLE\PRODUCT\10.2.0\ORADATA\TESTDB\SYSAUX01.DBF',
'C:\ORACLE\PRODUCT\10.2.0\ORADATA\TESTDB\USERS01.DBF'
CHARACTER SET EE8MSWIN1250
ALTER DATABASE OPEN RESETLOGS;
ALTER TABLESPACE TEMP ADD TEMPFILE 'C:\ORACLE\PRODUCT\10.2.0\ORADATA\TESTDB\TEMP01.DBF' REUSE;Is that correct?
About the RMAN backups: Wouldn't a 'CATALOG RECOVERY AREA' populate the controlfile with backup information again (I'm not using a recovery catalog in this case)?
Thanks for the help!
Regards,
Jure -
Online Archive Search Does Not Search Folders
Outlook 2010 (14.0.7113.5000) SP2 MSO (14.0.7140.5002). We have multiple user that can search the archive and get results, but if the mail item is in a folder in the online archive it will not find it. Seems to be the same situation on OWA. Any guidance
or help would be appreciated.Hi,
What’s you Exchange server version? Please confirm if the issue happens to all users when searching the Online Archive folder in both OWA and Outlook client.
If that is the case, the issue may be related to the Search feature in Exchange server. Please restart
the Microsoft Exchange Search Service or rebuild the Full-Text Index Catalog to have a try:
http://technet.microsoft.com/en-us/library/aa995966(v=exchg.80).aspx
If it doesn’t work, please collect more event log and ask a question in Exchange forum for further troubleshooting.
Regards,
Winnie Liang
TechNet Community Support -
Outlook Online Archive Requesting for Authentication
I am currently performing a migration from Exchange 2010 to Exchange 2013. For the new Exchange 2013 environment I have 3 servers. Two servers are in the main site and one in the disaster site. The first server in the main site and the one in the
disaster site have both the mailbox and client access role and a set up in a DAG. The second server at the main site is to be used to host archive mailboxes for users and has only the mailbox role installed. The 2010 setup is also similar just that all the
servers are located at the main site. I migrated a couple of users from the 2010 server to the new 2013 server. I realize that when a user on the Exchange 2013 server uses Outlook(both 2010 and 2013) and tries to expand his online archive it requests for authentication
and after entering the credentials is still unable to access it. However, the same user can access the online archive when they use OWA.Hi Mavis,
It keeps prompting the password again and again.
The Test E-mail AutoConfiguration looks normal. Proxy authentication is also set to NTLM like in the screenshot above. The only observation is when I try to expand the Online Archive and i look at the Connection Status I see the guid of the user's archive mailbox
with a Status of Connecting like shown below:
When I cancel the authentication prompt i get the error below: -
How to enable access of Archive database mails on Outlook.
We are using Exchange 2010 and I recently created a new database to use as a Archive database to move 1 year old messages and be accessible to users as a folder on their emails. I was able to apply the tag "All other folders" on
Retention tags and applied to a test mailbox. It was successful and I was able to access those archived mails on a separate folder that showed the database for the user. It was visible on OWA whereas when we configured the email id to a Outlook, it was
not showing that database folder or the mails. Please let me know what more of setting I should be looking at to get this working.
FYI, I tried on a Ms Outlook Professional plus 2010 and 2013. But didn't show.Hi Shasti,
According to your description, I understand that Outlook client cannot display the online archive folder, however it works in OWA.
If I misunderstand your concern, please do not hesitate to let me know.
I want to double confirm some points, please help to collect answers for following questions:
1. Ensure that deploy Outlook on Terminal Server environment.
2. What’s the version of Outlook?
The reason why I’m asking is that other user experience similar question, it may be related to Outlook license.
Additional, I find a similar thread about your question, for your reference:
https://social.technet.microsoft.com/Forums/en-US/224019df-cbf7-471a-94c5-5a2cd44d6c6e/outlook-2010-not-showing-exchange-2010-archives-owa-does?forum=exchangesvrclientslegacy
“This is permissions related. Give the user FULL access to the mailbox. We migrated from 2003 to 2010, then later introduced archiving. Granting or removing and regranting permissions to the primary user will resolve this issue. Once you login to RDP or
another local machine, it may take a few seconds to update, but it will populate.”
Best Regards,
Allen Wang -
Exchange 2010's "Online Archive" doesn't appear in Outlook 2010
Hi,
I recently installed Exchange 2010, and all is working fine but the online archive feature.
I activated it for 2 of my users, it appears correctly in OWA, but doesn't appear in Outlook 2010 (Tech Preview).
What I am missing ? The only howtos I found state that you only have to setup Outlook, and the main mailbox + the online archive will appear... But I just have the main mailbox.
If you've an idea... :)I did some testing on this whole Personal Archive thing as even when using a new version and new license key the archive wasn’t showing in Outlook 2010 (yet was showing in OWA).
So I setup two machines (VMs) running Windows 7 Ultimate.
One was x64 and the other x86 but vanilla installs.
Installed Office 2010 Professional Plus download from TechNet (the iso image with both x86 and x64 versions on it).
Installed the lastest Office updates published via MS Update.
Used the same license key for both installs of Office.
Exchange 2010 backend running SP1.
When the machines are not in a domain the archive doesn’t show in Outlook (both x86 and x64).
Pop the machines into the same AD domain as the Exchange server and hey presto the archive shows on both Outlook versions (x86 and x64).
Just to check things I removed them from the domain - archive folder missing again.
Re-added back to domain - archive folder shows.
It seems for the TechNet version anyhow the machine should be in a domain.
I can’t comment on other versions/license keys.
Regards -
I have created an Online Archive and retention policy based around moving email that is a year old to the archive Db.
The one user I have enabled with this policy, had a mailbox which is 6Gb in total. I ran the Start-ManagedFolderAssistant CMDlet against this one user, and saw that his email was visibly moving to the archive.
My question is that although the user has a 6Gb mailbox, of which I can see that 3.43Gb is now assigned in the Archive db, the actual size of the archive EDB file is now 18.5GB!
What is the reason for the massive disparity in the amount of data residing in the archive, and the actual size of the database?
I ran the Start-ManagedFolderAssistant command several times during the day, as the process of moving mail appeared to have stopped, this caused the process to start again however by doing that is the users data being duplicated each time I run the command?Hi,
Across the lifetime of an Exchange database, its size will grow as the number of items it contains grows, the database file (.edb) will increase in size as necessary. However if the number of items in the database decreases the edb file won’t shrink,
rather the freed space within the database is held as whitespace.
To recover the whitespace, one way is to do offline defrag, and another way is to move to the new mailbox database.
And I would like to explain that the EDB size = Size of Mailboxes + Size of Retention Mail Items + Size of Retention Mailboxes + White Space.
So we have to consider about the dumpster messages and disconnected mailboxes when it comes to the size of edb file. Therefore, it is possible that the edb file size is larger than the total size of the mailbox.
Hope this help.
Best regards,
Belinda
Belinda Ma
TechNet Community Support -
Exchange 2010 Online Archiving - Folder Structure Incorrect
Greetings,
We have recently been enabling Exchange Archiving for various users with great success. I have one particular user that we have enabled it on, and it appears the Online Archive folder structure is not being generated when items are processed to be
archives. Items are being archive to the root of the Online Archive mailbox, where with other users, we notice that it create a folder that matches the same folder in the users primary mailbox and then moves the messages to that folder.
What would be causing this not to generate a folder structure that matches the folder structure on the users primary inbox? We have seen these successfully done on multiple users, but this particular users it is not working. As I stated above, all
archived e-mails are being stored in the root folder of the Online Archive Mailbox.
Any thoughts are greatly appreciated.
CheersHi,
I would like to verify if you use the same method to enable online archive for these users.
I recommend you use the following cmdlet to enable online archive for this problematic user.
Enable-Mailbox [email protected] -RemoteArchive -ArchiveDomain "xxx.xxx.xxx"
What's more, you can use the Get-Mailbox alias -Archive | fl name,archive* to check the archive information.
Here is a helpful article for your reference.
Enable a Personal (On-Premises) or Cloud-Based Archive for an Existing Mailbox
http://technet.microsoft.com/en-us/library/dd979796(v=exchg.141).aspx
Hope it helps.
Best regards,
Amy
Amy Wang
TechNet Community Support -
Hi!
Outlook 2013 professional plus was working perfectly weeks ago, then out of nowhere new profiles doesn't have visible in Outlook the online archive and the shared mailboxes, however it shows up in OWA.
It was given full permission for those users with no results, online archive is enabled, profiles were already deleted and recriated.
The older profiles work perfectly.
We have the services ActiveSync, Autodiscover, Outlook Anywhere, OWA and they're all working with no errors.
Regards
Tiago BarradasHi Tiago,
From your description, OWA works work, so your Exchange server is ok.
I recommend you check the following thing for troubleshooting:
Please configure a mail profile with another user who has an Online Archive on that machine and check the result. If it works well, there is something with the problematic mailbox. If the issue persists, the issue is related to your Outlook.
Hope it helps.
Best regards,
Amy
Amy Wang
TechNet Community Support
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