Online Archiving is not working exchange 2010

Hi,
We have several user on the exchange multi-tenant environment which are not auto archiving.i have already created a new retention policy and applied that retention policy to the user, but when i run start-managedfolderassistant.
It ran successfully but dont tag the old emails to move to the archive mailbox.
We are on exchange multi tenant 2010 sp3 with Ru3.that is happening with some of the mailbox.
I tried to get the log for the mailbox proceessed by retention policy but didnt get any option for that.
Can anyone please help me to move further for the troubleshooting?
Shawn

Hi Sujith,
As requested by
Nithyanandham please post the error from Queue Viewer.
Few things to check.
Please remove IP address from "Default Receive connector" first.
Ensure both servers can ping by FQDN and it returns correct IP. i.e. ping exch2013.contoso.com
Make sure both exchange server can communicate each other. if possible try to telnet port 25 by FQDN of the Exchange2013 server and try to send an email from exchange2010 using the URL below. if there is any error please post error.
http://exchange.mvps.org/smtp_frames.htm
Make sure "Exchange server Authentication" is ticked in your default receive connector properties. If not ticked tick it and restart Transport service and check mail flow again.
Thanks, MAS
Please mark as helpful if you find my comment helpful or as an answer if it does answer your question. That will encourage me - and others - to take time out to help you.

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Hi Sujith,
As requested by
Nithyanandham please post the error from Queue Viewer.
Few things to check.
Please remove IP address from "Default Receive connector" first.
Ensure both servers can ping by FQDN and it returns correct IP. i.e. ping exch2013.contoso.com
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Please mark as helpful if you find my comment helpful or as an answer if it does answer your question. That will encourage me - and others - to take time out to help you.

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Hi Guys
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