Online Authorization code for adding account manager not sending?

I'm trying to add an account manager and when I get to the part where it asks to input an authorization code, no numbers on my plan have received any such code.

    Sorry you're having trouble adding an Account Manager, flannerybj! I've done it myself by adding my wife a year ago. I recall it being easy to handle. I want that to be your experience as well. The authorization code would be sent to the mobile number with the Account Owner's profile. Is that yours? If you're not sure, you can check when you log in. Next to your greeting name (assuming you've selected one, it will tell you which profile you have).
If you've confirmed that you have the Account Owner profile but still haven't gotten the message, please confirm that the number you're using is capable of messages (not a Hotspot/Jetback or a Home Phone Connect line).
DionM_VZW
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