Online bill should show names but doesn't

I have around 70 phone numbers in my BT Bill Address Book, but when I look at my phone bill's calls online they only ever show the phone number and won't allow me to re-enter the person's name instead, despite them appearing in my address book listing.  It just asks me to LOG IN and the next page says we are experiencing problems with this section of the site.  It has been going on for three months and is frustrating as all the information is already in my Address Book database.  Anyone else having this problem?

This has been an intermittent problem for years.
https://community.bt.com/t5/forums/searchpage/tab/message?location=forum-board%3ABillqueries&q=addre...
There are some useful help pages here, for BT Broadband customers only, on my personal website.
BT Broadband customers - help with broadband, WiFi, networking, e-mail and phones.

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