Online Content download not working

HI,
When we try to download any online content from within Adobe Premiere elements (e.g. scores, titles etc) , it sits at '0B or 0B' and does not download.
This has happened since installing the latest update.
I am wondering if there is any way to get this to work again?  Is there a way to download all of the content from a webapage and import into Premiere Elements?
We are using a Win 8 Laptop, with IE and Chrome installed, but IE set as default.  Security settings are at their default.  We are a school, so are behind a firewall and filter, but this didn't stop things before,and we have added extensions  for adobe.com etc to this (but can't seem to find any IP addresses/addresses of the download server so we can whitelist these just in case).
Any ideas what we can do?
Many thanks
TIm

Tim
Thanks for the reply.
If the core of the issue goes to your school's network security and you can take the computer outside the school network into your home network with security you can disable and with administrator privileges, that has high prospects of being the solution.
You would need to go to each of the categories with the thumbnails with the blue bands. Then right click one of them, select Download All instead of Download Now and wait for automatic completion for the content under that particular category. You would do the same for the other categories needing the content download reflected by the blue banded thumbnails.
It can be time consuming but it might be a solution in your situation.
One way or the other we gain ....if this works, then the school security is pointed to; if this does not work, then other factors need to be identified.
But, please clarify
It does seem strange that this has been blocked/happened after the update to elements a few weeks ago- it was downloading ok before then.
Are you there referring to the school based content download within the program (assumed 12 or 13). If so, consider a uninstall reinstall to get you back to 12 or 13 non updated - do the content down - then decide whether or not to update the version.
ATR
ATR Premiere Elements Troubleshooting: PE11: No Content Disc - Content Downloads from Adobe

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