Online Email seems to have a virus!

I need help. My email online has a Trojan?? Everyday my account sends several hundred emails that are returned undeliverable, but I am not sending them. This is only online, because when I download to my home computer, this Trojan thing is caught and isolated. Can anyone help me with this?

Can't seem to get help from verizon today but I did create some filters in webmail to move these delivery failures into the SpamDetector folder.
In webmail, click Settings in top menu bar.
Select email settings on left
Select Filters
add a filter where From contains [email protected]
specify to move those mails to the SpamDetector or to delete
add other filters as needed like where From contains [email protected], etc.
Don't forget to Save
Warning: doing this will stop real delivery failures from showing up in your inbox, so I suggest moving to spam and checking that occassionally. Hopefully they will fix the problem and I can turn off the filter

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My mac seems to have a virus thats connected with a few apps i use and i can't use them without my computer glitching out even though i've reinstalled the apps a few times.

My mac seems to have a virus thats connected with a few apps i use and i can't use them without my computer glitching out even though i've reinstalled the apps a few times. It's very frusterating especially when i'm doing someting when my computer randomly freezes or justs logs out for no reason when i'm using the apps.

Matthew,
if you boot your MacBook Pro in Safe mode, do those apps still behave in the same way?

I seem to have a virus in my iPad email. Provider has shut me out until it is fixed. How do I fix it?

I use my iPad exclusively for email. How can I resolve a virus on the iPad. Internet provider says an Apple product should not have a virus, but it seems to.
Can anyone help me?

There's one possibility. If you are forwarding emails that contain attachments like photos, videos, documents, etc. These emails may have a virus or malware embedded in the attachments, especially if the email came from a person using a PC.
Do the bounceback messages contain attachments.
Do the bouceback message emails you get from Mediacom say why they are being bounced?
FYI - Even if the attachments contain a virus, they will not infect an iOS device or a Mac computer.
 Cheers, Tom

My Online number seems to have disappeared Help

I have an online skype Uk number but in the last couple of days people have told me they get a message saying to say it is not a valid number. I tried myself calling my UK online number from Italy and got a message to say the area code is not valid (0115 code)
Can someone tell me what's happening to my online number?
Can someone give an email address to contact customer service to resolve this issue, (please don't give me the usual links to skype FAQ that lead to nothing, even going through all the rubbish when I actaully type in the query it doesn't give me an option to submit the email) as I have paid for an online number that as far as I am aware is still a valid as I have received no notification that is due to expire. I just want I direct email address to customer service.
Why is it that people with no payment plan have no longer acess to the online chat support?
Yours truley
very annoyed & looking for an alterantive to skype

can I have a reply Can I have a direct email address for customer service

My email seems to have lost all the saved messages

Email stated it was updating earlier. Now it seems to have lost all my old messages.

It's a Finder feature, related to Quick Look. You can hit the space bar in the file list to get a preview.
If that doesn't work, you may have an issue witha preference file or similar. I find rebuilding the launch databse works quite well resilving tis kind of thing, as does trashing Finder preferences

I seem to have a virus in my mac book pro as it is running rather slowly at times. Also a Mac keeper small window comes up

Virus in my macbook pro - how do I sort it?

There are no viruses affecting OS X. See:
Helpful Links Regarding Virus Protection
An excellent link to read is Tom Reed's Mac Malware Guide.
Also, visit The XLab FAQs and read Detecting and avoiding malware and spyware.
If you require anti-virus protection I recommend using ClamXav.
I would first get rid of Mac Keeper: How to Remove MacKeeper. Next look for other things that may cause your computer to run slower:
Things You Can Do To Resolve Slow Downs
If your computer seems to be running slower here are some things you can do:
Start with a visit to: OS X Maintenance - MacAttorney.
Boot into Safe Mode then repair your hard drive and permissions:
Repair the Hard Drive and Permissions Pre-Lion
Boot from your OS X Installer disc. After the installer loads select your language and click on the Continue button. When the menu bar appears select Disk Utility from the Utilities menu. After DU loads select your hard drive entry (mfgr.'s ID and drive size) from the the left side list. In the DU status area you will see an entry for the S.M.A.R.T. status of the hard drive. If it does not say "Verified" then the hard drive is failing or failed. (SMART status is not reported on external Firewire or USB drives.) If the drive is "Verified" then select your OS X volume from the list on the left (sub-entry below the drive entry,) click on the First Aid tab, then click on the Repair Disk button. If DU reports any errors that have been fixed, then re-run Repair Disk until no errors are reported. If no errors are reported click on the Repair Permissions button. Wait until the operation completes, then quit DU and return to the installer.
If DU reports errors it cannot fix, then you will need Disk Warrior and/or Tech Tool Pro to repair the drive. If you don't have either of them or if neither of them can fix the drive, then you will need to reformat the drive and reinstall OS X.
Repair the Hard Drive - Lion
Boot from your Lion Recovery HD. When the recovery menu appears select Disk Utility. After DU loads select your hard drive entry (mfgr.'s ID and drive size) from the the left side list. In the DU status area you will see an entry for the S.M.A.R.T. status of the hard drive. If it does not say "Verified" then the hard drive is failing or failed. (SMART status is not reported on external Firewire or USB drives.) If the drive is "Verified" then select your OS X volume from the list on the left (sub-entry below the drive entry,) click on the First Aid tab, then click on the Repair Disk button. If DU reports any errors that have been fixed, then re-run Repair Disk until no errors are reported. If no errors are reported, then click on the Repair Permissions button. Wait until the operation completes, then quit DU and return to the main menu. Select Restart from the Apple menu.
Boot to the Recovery HD:
Restart the computer and after the chime press and hold down the COMMAND and R keys until the menu screen appears. Alternatively, restart the computer and after the chime press and hold down the OPTION key until the boot manager screen appears. Select the Recovery HD and click on the downward pointing arrow button.
Restart your computer normally and see if this has helped any. Next do some maintenance:
Suggestions for OS X Maintenance
For situations Disk Utility cannot handle the best third-party utility is Disk Warrior; DW only fixes problems with the disk directory, but most disk problems are caused by directory corruption; Disk Warrior 4.x is now Intel Mac compatible.
OS X performs certain maintenance functions that are scheduled to occur on a daily, weekly, or monthly period. The maintenance scripts run in the early AM only if the computer is turned on 24/7 (no sleep.) If this isn't the case, then an excellent solution is to download and install a shareware utility such as Macaroni, JAW PseudoAnacron, or Anacron that will automate the maintenance activity regardless of whether the computer is turned off or asleep. Dependence upon third-party utilities to run the periodic maintenance scripts was significantly reduced since Tiger. These utilities have limited or no functionality with Snow Leopard or Lion and should not be installed.
OS X automatically defragments files less than 20 MBs in size, so unless you have a disk full of very large files there's little need for defragmenting the hard drive. As for virus protection there are few if any such animals affecting OS X. You can protect the computer easily using the freeware Open Source virus protection software ClamXAV. Personally I would avoid most commercial anti-virus software because of their potential for causing problems. For more about malware see Macintosh Virus Guide.
I would also recommend downloading a utility such as TinkerTool System, OnyX 2.4.3, or Cocktail 5.1.1 that you can use for periodic maintenance such as removing old log files and archives, clearing caches, etc.
For emergency repairs install the freeware utility Applejack. If you cannot start up in OS X, you may be able to start in single-user mode from which you can run Applejack to do a whole set of repair and maintenance routines from the command line. Note that AppleJack 1.5 is required for Leopard. AppleJack 1.6 is compatible with Snow Leopard. There is no confirmation that this version also works with Lion.
When you install any new system software or updates be sure to repair the hard drive and permissions beforehand.
Get an external Firewire drive at least equal in size to the internal hard drive and make (and maintain) a bootable clone/backup. You can make a bootable clone using the Restore option of Disk Utility. You can also make and maintain clones with good backup software. My personal recommendations are (order is not significant):
1. Carbon Copy Cloner
2. Data Backup
3. Deja Vu
4. SuperDuper!
5. SyncTwoFolders
6. Synk Pro
7. Synk Standard
8. Tri-Backup
Visit The XLab FAQs and read the FAQs on maintenance, optimization, virus protection, and backup and restore.
Additional suggestions will be found in Mac maintenance Quick Assist.
Referenced software can be found at CNet Downloads or MacUpdate.
Additional Hints
Be sure you have an adequate amount of RAM installed for the number of applications you run concurrently. Be sure you leave a minimum of 10% of the hard drive's capacity as free space.
Add more RAM. If your computer has less than 2 GBs of RAM and you are using OS X Leopard or later, then you can do with more RAM. Snow Leopard and Lion work much better with 4 GBs of RAM than their system minimums. The more concurrent applications you tend to use the more RAM you should have.
Always maintain at least 15 GBs or 10% of your hard drive's capacity as free space, whichever is greater. OS X is frequently accessing your hard drive, so providing adequate free space will keep things from slowing down.
Check for applications that may be hogging the CPU:
Open Activity Monitor in the Utilities folder. Select All Processes from the Processes dropdown menu. Click twice on the CPU% column header to display in descending order. If you find a process using a large amount of CPU time, then select the process and click on the Quit icon in the toolbar. Click on the Force Quit button to kill the process. See if that helps. Be sure to note the name of the runaway process so you can track down the cause of the problem.
Often this problem occurs because of a corrupted cache or preferences file or an attempt to write to a corrupted log file.

My microsoft word seems to have a virus . when I open it says happy birthday shankar. everything else seems to be working

anybody have a way to fix this

(Come on Richard, you know he meant malware or an infection of some kind. Telling people there are no OS X viruses is really beside the point and misleading.)
Which Word is this? Office 2004 or older is no longer supported by Microsoft and there is malware spread by malicious .doc files sent as attachments. It's possible these attacks are now occuring in different forms. Just some examples:
http://www.computerworld.com/s/article/9225662/Malware_infects_Macs_through_Micr osoft_Office_vulnerability
http://www.computerworld.com/s/article/9225662/Malware_infects_Macs_through_Micr osoft_Office_vulnerability
http://reviews.cnet.com/8301-13727_7-57405503-263/new-exploit-uses-old-office-vu lnerability-for-os-x-malware-delivery/
I don't know if ClamXav has defintions for this or not, but wouldn't hurt to run a full scan of your drive. Will take a long time.
http://www.clamxav.com/download.php
And probably a good idea to post in the Microsoft forums, since they may know more about this.
Message was edited by: WZZZ

I would like to restore Macbook Pro, I do not have an OS disc and Safari seems to have a virus.

I would like to state that I just purchased a brand new Macbook Pro roughly a week ago. Whenever I open Safari, it immediately directs me to an infinite pop up. once this happens, I cannot navigate throughout the internet as ads pop up one after the other and will not stop. I can't close any of these pop ups and I have to force shut down. I did not receive an OS install disc with my laptop and since I can't acces Safari properly, I am unable to restore the computer to its factory settings. please help me in figuring this out.
Thank you.

Macs do not come with optical media anymore but you can reformat your Mac using Mountain Lion Recovery
But before you do that, try troubleshooting Safari.
From your Safari menu bar top of your screen click Safari > Preferences then select the Privacy tab.
Click: Remove All Website Data
Now open the Finder. From the Finder menu bar click Go > Go to Folder
Type or copy / paste: ~/Library/Safari
Click Go then move the following files from the Safari folder to the Trash.
Downloads.plist
LastSession.plist
History.plist
Quit and relaunch Safari to test.
If Safari functions as it should, go to Safari > Preferences then select the Security tab.
Select: Block pop-up windows

Why would my upgrading my flash player have a virus attached to it?

I have been trying to upgrade my flash player. It seems to have a virus attached to it as marked by McAfee each and every time.
Of course it still needs to be upgraded.

It's a bad definition by McAfee.
Try disabling it, and then download the FULL installer:
Flash Player for ActiveX (Internet Explorer)
Flash Player Plug-in (All other browsers)
Run the installer, and THEN re-enable McAfee.

I can't open or receive hotmail emails on my macbrook pro, but it works on other devices. i changed my password, emptied the cache, tried using a different browser, etc. i think i have a virus. help!

I can't open or receive hotmail emails on my macbrook pro, but i can on other devices. i changed my password, emptied the cache, tried using a different browser, etc. i think i have a virus. help!

Thanks for your help. that's not working either! ugh!!
I can open hotmail, but it's not formatting right, i can't open emails, nor send them.
Thank you so much for trying to help. I really appreciate it.
I understand that you can't get a virus by opening an email, but it seems way too circumstancial! This is my third mac -- because unlike PC -- I never had a problem. I understand this problem is not with my macbook, because every other website works fine -- it's hotmail!

Have optimum online email. Can receive but can't send

I just got my macbook pro today. I use optimum online for my internet and primarily use my optimum online email account. When I set up my account, which I have done correctly by consulting with an optonline tech support staff over the phone, I am still only able to receive new email. I cannot send it. When I do, the waiting circle just spins around next to the sent box. My outgoing mail box shows the email but it never leaves my email account. This does not make sense as I have checked my settings with those on the other two macs in my house. I am set correctly. This is very frustrating and I have searched this problem. It seems like others have encountered it, too.

From Mail menu: Mail>Preferences>Accounts>Account Information. The outgoing mail server should be, mail.optonline.net. Also retype in your password.

I have a virus within my email how do I fix it

I have a virus within my email on my iPad how can I fix this.

There is no anti-virus for the iPad because, as of now, there is no known virus. It's not the machine itself that's infected but, in this case, the webmail/mailbox that's infected. Very possibly the mail server the ISP uses.
iOS is its own separate operating system. Stuff that runs on PC's won't run on Macs and won't run on OS....in fact none of them will run on each other. You can't put a mac program on a PC and you can't run an App on a Mac.
However, while they can't get viruses, malware and browser hijacks do seem to happen. get a cookie from a 'naughty' place on your device and you'll be served ads that come from that 'naughty' place. they are also just as vulnerable to sites being hacked as any browser (such as a recent example of people that'd use google but instead of getting results for....Gardening for example, all the results would be directed towards virus and malware sites. It's not the iPad that was hacked, it's the google page.)
In the case cited above there is likely nothing wrong in the iPad itself, but a mail sitting on a mail server was able to make things happen.
Likely as more and more users catch onto popular virus techniques (like that pesky e-mail lotto promising me millions or that poor Nigerian Prince that's STILL trying to give me his money), the miscreants keep coming up with other ways to spread their junk. And that other way very well could be unopened mail or unopened attachments maliciously 'zombieing' a mailbox.
For the OP, delete the mail from your device, choose to delete it from the server (depends on if you have your mail set up to delete from server when deleted from device or if it just sits out there until you delete it with your computer) and you should be okay.
This is kinda of when using pure webmail can be a good thing. For example I use Yahoo. I dont' pay for the pop 3 version so I dont' download anything. My mail stays out on yahoo's servers and there's nothing on my computer. I do, apparently, download it onto the iPad, but most of the bad things stay in my spam folder that don't download. My PC is a bit safer because those attachments are never downloaded. If I wanted to do the same with my iPad, then I'd not use the mail app, I'd only access Yahoo via the web and I'd never download anything.
So, you really can't (as of now and as of anyone knowing) get a virus ON your iPad. But things accessed by it are just as vulnerable as anything else.

When I select a "compose email" from my GoDaddy email page, it opens up another whole Foxfire window. I can't seem to have it open into another tab instead.

When I select a "compose email" from my GoDaddy email web page, it opens up another whole new Foxfire window. I can't seem to have it open into the existing Foxfire window but just another tab instead.

Firefox diverts most new windows to tabs, but there is an exception when a website uses a script to specify the window's dimensions or removes some toolbars. To remove the exception, you can make a change under the covers. This could be awkward for genuine dialog windows that don't make sense to view in a separate tab, but if you find it more annoying than useful, you can easily switch back.
(1) In a new tab, type or paste '''about:config''' in the address bar and press Enter. Click the button promising to be careful.
(3) Confirm that the '''browser.link.open_newwindow''' preference is set to its default value of 3 (divert new windows to a tab instead), or right-click > Reset to get that value
(4) Double-click the '''browser.link.open_newwindow.restriction''' preference and change the value from 2 to 0 (that's a zero) and click OK
Any luck?
For future reference, the possible values for the window/tab preferences are:
(A) browser.link.open_newwindow
3 = divert new window to a new tab (default) (checked*)
2 = allow link to open a new window (unchecked*)
1 = force new window into same tab
* First checkbox in Options > Tabs
(B) browser.link.open_newwindow.restriction - for links in Firefox tabs
0 = apply the setting under (A) to ALL new windows (even script windows)
2 = apply the setting under (A) to normal windows, but NOT to script windows with features (default)
1 = override the setting under (A) and always use new windows
(C) browser.link.open_newwindow.override.external - for links in other programs
-1 = apply the setting under (A) to external links (default)
3 = open external links in a new tab in the last active window
2 = open external links in a new window
1 = open external links in the last active tab replacing the current page

I have a virus on my iPad that sends out bogus emails to everyone in my contact list. I don't know where it came from (email, apps not from iTunes, etc) but it sits somewhere on my iPad. Does anyone know of a scanning app that will find and eliminate it?

I have a virus on my iPad that sends out bogus emails (no subj and an URL that goes nowhere) to everyone in my contact list. I don't know how it got on my machine (email, non-iTunes apps, etc.) Does any one know of a scanning app that can find this virus and eliminate it? I have an iPad version 3 (WIFI) with 6.0.2 IOS. This scanner should be capable of running on my iPhone as well -- just in case it made it to to my other IOS machine. Thanks for your help! Steve

The chances that it's a virus on your iPad or iPhone is very slim. Who is your mail provider? it's far more likely that your address has been spoofed and it's your mail service that has been compromised not your iDevice. I know my Yahoo mail was hacked and people in my address book received spam mails that I didn't send.
have you changed the address on your e-mail account?

I seem to have two iCloud accounts, how do I merge them so I only have one email address

I originaly had an apple ID with itunes established many years ago. Some years later I obtained a .me account. It appears that when iCloud was created I somehow seem to have ended up with 2 identities. the original iTunesone and the one associated with the then new .me email. I would like to continue using the original iTunes ID (as most of my content is there) but iCloud insists that I need to create another .me email address for that iTunes ID. I do not want two addresses, can I merge these accounts and only use 1 .me addres?
Thanks
Ray

You can keep the original ID for iTunes, iTunes in the Cloud and iTunes Match, and use a different ID for iCloud for email, calendar, contacts and bookmarks syncing and PhotoStream.
In iTunesStore>Account you can change the email address associated with the login ID if you with - the actual login doesn't have to be a functioning email address.
This means that iTunes will have a different login to iCloud, but Keychain will take care of this anyway so your won't need to remember which one to use. It's better security to have your iTunes login different from your easily discoverable email address, given the number of complaints about iTunes accounts being hacked.

Online Email seems to have a virus!

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