Online Help is a DUMB Idea
The very first time I tried to use CS4 Help, Adobe's server
was down.
Another time, my idiot ISP was down.
Just now the Flash Help PDF won't download.
There have been other difficulties as well.
And the rare times I have been able to connect, it is so
BADLY organized that it is not much use.
Nice punt job, Adobe. No manuals and now no help.
I've done just that.
And another on the finder column bug in list mode.
And a few more in the pipeline if I find the motivation: I'm afraid my long relationship with Apple is flagging. They are excessively focussed on consumer goods and leaving their core business to wither away.
Maybe more serious users aren't profitable to them, and they are happy to let it wither.
So presumably they are happy if we wander off and start focussing on all the open source unixes out there.
p.s. not happy with general Apple trends since about 10.6.8, can anyone tell ?
Similar Messages
-
Adobe creative cloud product online help not working. Any idea what is the reason ??
Adobe creative cloud product online help not working. Any idea what is the reason ??
I have to manually copy pdf file to open help for all suite....Please try another browser, if still it is not working, check the internet connectivity http://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html
In case the issue is still not resolved, do contact Adobe Support.
Regards
Rajshree -
Is there offline Mavericks help? There should be an option to get it installed. We need help more often than we are online. If there isn't, then idea of only online help is lazy and uncaring of the dealer to clients.
I've done just that.
And another on the finder column bug in list mode.
And a few more in the pipeline if I find the motivation: I'm afraid my long relationship with Apple is flagging. They are excessively focussed on consumer goods and leaving their core business to wither away.
Maybe more serious users aren't profitable to them, and they are happy to let it wither.
So presumably they are happy if we wander off and start focussing on all the open source unixes out there.
p.s. not happy with general Apple trends since about 10.6.8, can anyone tell ? -
How do I find original source files for an XML-generated online help system created in FM12? What are POM files?
I must take over from previous tech writer to fix the files and regenerate them and I haven't a clue how to do it in FM 12.
I've created online help in the past, using RoboHELP without any coding.
HELP PLEASE. I am under the gun and struggling.
Thanks.A quick search on the 'Net suggests that .pom may be
File used by Maven, a Java program used to build Java applications and manage their dependencies; contains build information, such as required software dependencies, dependency scope, and packaging information. […] NOTE: POM files are more commonly seen with an .XML file extension. They most commonly use the filename pom.xml.
Another post says
Maven POM files are not eBooks. They are configuration files for the Maven software dependency management system for building Java software. […] If the files you have downloaded are indeed Maven POM files, then they are a type of XML text file. You should be able to open them in a web browser or a text editor like Wordpad.
As for how to start from FM and get to .pom files, I'm afraid I have absolutely no idea. I'll watch this thread with interest … and sympathy :-} -
We use Adobe robohelp to provide online help for our product. i am currently doing a research to include mouse spotlight feature, such that when the user moves the cursor on a certain part of the image, help pops up for that part only and rest of the image is dim.
To get an idea, if any one has visited vodafone website, there the help for the bill page appears in a such manner. i want to replicate the same for my help page.
is this possible through robohelp or dreamweaver or any other product of robohelp.
or work around for this feature using any other product of robohelp..
any idea or suggestion would be appreciated
Thanks
Regards,
NsjTopic Properties is the one you want.
Also it can be customised to just included what information you want. Click Options once the Report window is open.
See www.grainge.org for RoboHelp and Authoring tips
@petergrainge -
Can't open RoboHelp's online help
Since yesterday I haven't been able to open RoboHelp's
on-line help. I've tried accessing the help from both the help menu
and by pressing F1 and nothing is happening. I've accessed the help
many times in the past, and I've had no problems.
Any ideas?
Also, where is the help file stored? I couldn't find it on my
hard driuve.
Thanks,
- MauraSame thing at the TechPubs Group where I work -- we depend on
RoboHTML and WebHelp. I first thought it might be a local firewall
or other domain security issue (blocking Activex or Java applets),
but there was absolutely no error message or other clue, just a
brief, momentary "busy" cursor and then nada. Would like to know
what the bottom line is, as I have used the Online Help extensively
over time and recently.
Have a nice weekend!
-- Dave -
Customizing Online Help and versioning
Hello all!
The Online Help my team creates supports a software application that is almost 100% customizable by our clients. Therefore, different clients may need documentation/help for their customized modules, which would not be delivered with base Online Help.
That being said, I'm wondering how versioning would work. If a customer wants to add on to our base Online Help and we delivered to our customers our base files, how could we control versioning? For example, if we delivered Online Help files for the 7.4.0 release of our software and customers purchase their own RoboHelp license to add their own content, what would happen to their new content when we deliver the Online Help files for the next release of our software? Everything would be overwritten, correct?
The only way I can think to do this is to recommend to our customers who want to add on to our base Online Help that they store their customized files outside of the base Online Help folder structure and manually reimport the files when we deliver new help files. Which seems like a lot of work.
Any idea would be greatly appreciated!!
Thanks!Welcome to our community
You may be interested in the link below:
Click here to view
Cheers... Rick
Helpful and Handy Links
RoboHelp Wish Form/Bug Reporting Form
Begin learning RoboHelp HTML 7, 8 or 9 within the day!
Adobe Certified RoboHelp HTML Training
SorcerStone Blog
RoboHelp eBooks -
JDK online help broken under JDev 903 ?
Hi,
Since I upgraded from version 902 to 903, online help
for JDK classes does not work anymore.
Neither does it for my colleagues or after a
fresh re-install (unzip).
It does work for oracle BC4J classes or
user-defined libs (say ChartBuilder), though.
Can someone please help me restore this basic
functionality offered by any decent modern IDE?
TIA,
Bernard.
PS: this seems to have been mentioned by at least
one user, Ms Stohlmann, whose post stayed unanswered.
re:How to add JDK reference to JDeveloper Help?The hosted Javadoc will be used if the local Javadoc
is not found. Due to the name mismatch, the local
Javadoc is not being found, so JDeveloper tries to
access the hosted doc.Thanks for the explanation, Steve, I like to understand
why things don't work, sometimes ;-)
In your case, it sounds like your firewall doesn't
allow you to get files from outside your your
company's network.
You can fix this in JDeveloper by setting your proxy
in the Preferences (from the Tools menu, select
Preferences, and then select Web Browser/Proxy). Set
your proxy as you do in your browser, and then
JDeveloper should be able to get through your
firewall to access remote files.Well I have. And I am allowed to access the Net, but on
1st external request, the proxy (from a browser)
prompts me for a username/password
(it's a Netscape software BTW)
JDev doesn't prompt me, instead I am getting this:
Proxy authorization required Username authentication is
required for using this proxy. Either your browser does
not perform proxy authorization, or your authorization has
failed.
I am asking mostly out of curiosity, because local doc by
default makes more sense anyway, but then the auto-u[i]Long postings are being truncated to ~1 kB at this time. -
Forms 9i ---- Online Help not working
Hi !
Suddenly on my computer forms9i's Online help is not working? when i click on Help-->online Help option it gives error message FRM-18105 : Failed to Start Help System in a alert. Day back it was working fine.
Any idea about it???
Regards,
NeerajThanks Frank !
I have change some path setting to use webutil but i am still unable to use it. I am getting same error WUC-015. due to this help is not working here i am sending u current path setting.Please tell me what is wrong with it..
Classpath variable of windows
==============================
c:\ora9i\jlib\bigraphbean.jar;c:\ora9i\jlib\LW_PfjBean.jar;c:\ora9i\jlib\bigraphbean-nls.zip;c:\neerajtyagi\webutil\lib\webutil.jar;c:\neerajtyagi\webutil\lib\jacob.jar;c:\neerajtyagi\webutil\lib\demo90.jar;c:\ora9i\forms90\java\f90all.jar
Path variable of windows
==============================
c:\ora9i\bin;c:\dev6i\bin;c:\ora9i\jdk\jre\bin\classic;c:\ora9i\jdk\jre\bin;c:\ora9i\jlib;C:\Program Files\Oracle\jre\1.1.8\bin;C:\Program Files\Oracle\jre\1.3.1\bin;c:\jdk1.3.1\bin;c:\jdk1.3.1\jre;c:\jdk1.3.1\lib;c:\jdk1.3.1\jre\bin;c:\jdk1.3.1\jre\lib;c:\Inprise\vbroker\bin;c:\Inprise\vbroker\lib;c:\Inprise\vbroker\idl;c:\Inprise\vbroker\console;C:\ORANT\bin;C:\Program Files\Oracle\jre\1.1.7\bin;%SystemRoot%\system32;%SystemRoot%;%SystemRoot%\System32\Wbem;c:\centrun;c:\win32\exe;c:\cms\lib;c:\cms\Resource;c:\dev6i\jdk\bin;c:\neerajtyagi\webutil\lib;c:\neerajtyagi; c:\neerajtyagi\webutil
FORMS90_BUILDER_CLASSPATH
==============================
c:\ora9i\jlib\importer.jar;c:\ora9i\jlib\debugger.jar;c:\ora9i\jlib\utj90.jar;c:\ora9i\jlib\dfc90.jar;c:\ora9i\jlib\help3.jar;c:\ora9i\jlib\help3-nls.jar;c:\ora9i\jlib\oracle_ice5.jar;c:\ora9i\jlib\ewt3.jar;c:\ora9i\jlib\share.jar;c:\ora9i\jlib\f90srv.jar;c:\ora9i\forms90\java\f90all.jar;c:\neerajtyagi\webutil\lib\weutil.jar;c:\neerajtyagi\webutil\lib\jacob.jar;c:\neerajtyagi\webutil\lib\demo90.jar
FORMS90_CLASSPATH
======================
c:\ora9i\forms90\java\importer.jar;c:\ora9i\forms90\java\debugger.jar;c:\ora9i\forms90\java\utj90.jar;c:\ora9i\jlib\ewt3.jar;c:\ora9i\jlib\share.jar;c:\ora9i\forms90\java;c:\neerajtyagi\webutil\lib\weutil.jar;c:\neerajtyagi\webutil\lib\jacob.jar
FORMS90_JAVADIR
======================
c:\ora9i\forms90\java
orion-web.xml
==============
<?xml version="1.0"?>
<!DOCTYPE orion-web-app PUBLIC "-//Evermind//DTD Orion Web Application 2.3//EN" "http://xmlns.oracle.com/ias/dtds/orion-web.dtd">
<orion-web-app
deployment-version="9.0.2.0.0"
jsp-cache-directory="./persistence"
temporary-directory="./temp"
servlet-webdir="/servlet/"
>
<context-param-mapping name="configFileName">c:\ora9i/forms90/server/formsweb.cfg</context-param-mapping>
<virtual-directory virtual-path="/html" real-path="c:\ora9i/tools/web90/html" />
<virtual-directory virtual-path="/java" real-path="c:\ora9i/forms90/java" />
<virtual-directory virtual-path="/jinitiator" real-path="c:\ora9i/jinit" />
<virtual-directory virtual-path="/webutil" real-path="c:\neerajtyagi/webutil/lib" />
<session-tracking cookies="disabled" />
</orion-web-app>
formsweb.cfg
==============
baseHTML=c:\neerajtyagi\webutil\server\webutilbase.htm
baseHTMLjinitiator=c:\neerajtyagi\webutil\server\webutiljini.htm
baseHTMLjpi=c:\neerajtyagi\webutil\server\webutiljpi.htm
baseHTMLie=baseie.htm
HTMLdelimiter=%
workingDirectory=
envFile=default.env
# The next parameter specifies how to execute the Forms applet under
# Microsoft Internet Explorer 5.x. Put IE=native if you want the
# Forms applet to run in the browser's native JVM.
IE=JInitiator
form=test.fmx
userid=
otherparams=debug=%debug% buffer_records=%buffer% debug_messages=%debug_messages% array=%array% query_only=%query_only% quiet=%quiet% render=%render% host=%host% port=%port% record=%record% tracegroup=%tracegroup% log=%log% term=%term%
debug=no
buffer=no
debug_messages=no
array=no
query_only=no
quiet=yes
render=no
host=
port=
record=
tracegroup=
log=
term=
pageTitle=Oracle9iAS Forms Services
HTMLbodyAttrs=
HTMLbeforeForm=
HTMLafterForm=
serverURL=/forms90/l90servlet
codebase=/forms90/java
imageBase=documetBase
width=650
height=500
separateFrame=false
splashScreen=
background=
lookAndFeel=Oracle
colorScheme=teal
logo=
formsMessageListener=
recordFileName=
serverApp=default
archive_jini=f90all_jinit.jar
archive_ie=f90all.cab
archive=f90all.jar,demo90.jar
webUtilArchive=/form90/webutil/webutil.jar,/forms90/webutil/jacob.jar
jinit_classid=clsid:CAFECAFE-0013-0001-0009-ABCDEFABCDEF
jinit_exename=jinit.exe#Version=1,3,1,9
jinit_mimetype=application/x-jinit-applet;version=1.3.1.9
jpi_classid=clsid:8AD9C840-044E-11D1-B3E9-00805F499D93
jpi_codebase=http://java.sun.com/products/plugin/1.3/jinstall-13-win32.cab#Version=1,3,0,0
jpi_mimetype=application/x-java-applet;version=1.3
oid_formsid=%OID_FORMSID%
oracle_home=c:\ora9i
[sepwin]
separateFrame=True
lookandfeel=Generic
[runrep]
forms=c:\neerajtyagi\run_rep
separateFrame=True
lookandfeel=Generic
[ienative]
IE=native
[jpi]
baseHTMLJInitiator=basejpi.htm
baseHTMLie=basejpi.htm
[debug]
serverURL=/servlet/l90servlet/debug
default.env
==============
FORMS90_PATH=c:\ora9i\forms90;c:\neerajtyagi\webutil\forms;c:\neerajtyagi;c:\neerajtyagi\webutil\lib
PATH=c:\ora9i\bin;c:\ora9i\jdk\jre\bin\classic
FORMS90=c:\ora9i\forms90
CLASSPATH=c:\ora9i\jlib\debugger.jar;c:\ora9i\jlib\ewt3.jar;c:\ora9i\jlib\share.jar;c:\ora9i\jlib\utj90.jar;c:\neerajtyagi\webutil\lib\webutil.jar;c:\neerajtyagi\webutil\lib\jacob.jar;c:\ora9i\jdk\jre\lib\rt.jar;c:\neerajtyagi\webutil\lib\demo90.jar;c:\ora9i\forms90\java\f90all.jar
WEBUTIL_CONFIG=c:\neerajtyagi\webutil\server\webutil.cfg
form90.conf
===========
# Virtual path mapping for Forms Java jar and class files (codebase)
AliasMatch ^/forms90/java/(..*) "c:\ora9i/forms90/java/$1"
AliasMatch ^/forms90/webutil/(..*) "c:\neerajtyagi/webutil/lib/$1"
# Virtual path for JInitiator downloadable executable and download page
AliasMatch ^/forms90/jinitiator/(..*) "c:\ora9i/jinit/$1"
# Virtual path for runform.htm (used to run a form for testing purposes)
AliasMatch ^/forms90/html/(..*) "c:\ora9i/tools/web90/html/$1"
# Configuration for JServ (if mod_jserv.c is available and not mod_oc4j.c)
<IfModule mod_jserv.c>
# Only configure for JServ if mod_oc4j is NOT available:
<IfModule !mod_oc4j.c>
# Virtual path mapping for FormsServlet and ListenerServlet.
# Purpose: paths to invoke the servlets should be /forms90/f90servlet
# and /forms90/l90servlet respectively.
# We map f90servlet to servlet.if90, and l90servlet to servlet.ifl90.
# The apJServAction directives (below) will then remap those.
AliasMatch ^/forms90/f90servlet(.*) "/servlet.if90"
AliasMatch ^/forms90/l90servlet(.*) "/servlet.ifl90"
ApJServMount /forms90/servlet /forms90
# Let the servlets be called by file extension (e.g /servlet.if90)
ApJServAction .if90 /forms90/servlet/f90servlet
ApJServAction .ifl90 /forms90/servlet/l90servlet
# Prevent access to the Forms Servlets by paths other than
# /forms90/f90servlet and /forms90/l90servlet.
# 1. Prevent access via the .if90 and .ifl90 file extensions:
<LocationMatch ^.*\.if.*90>
order deny,allow
deny from all
</LocationMatch>
# 2. Stop access by class (by paths like
# /forms90/servlet/oracle.forms.servlet.FormsServlet)
<LocationMatch ^/forms90/servlet/oracle\.forms.*>
order deny,allow
deny from all
</LocationMatch>
</IfModule>
</IfModule>
# Config. for OC4J
<IfModule mod_oc4j.c>
Oc4jMount /forms90 OC4J_BI_Forms
Oc4jMount /forms90/f90servlet OC4J_BI_Forms
Oc4jMount /forms90/f90servlet/* OC4J_BI_Forms
Oc4jMount /forms90/l90servlet OC4J_BI_Forms
Oc4jMount /forms90/l90servlet/* OC4J_BI_Forms
</IfModule> -
Benefits of Online Help vs. Interactive PDF?
Can someone provide me a list of good reasons to create
online help rather than create an interactive pdf? In general this
would be for any type of project. Specifically, the projects would
be for software support.
Thanks!Hi Cindi,
Thank you for your thoughts. I'm glad you believe online help
is the way to go, because I feel the same way and I am trying to
justify my job. But I am having a hard time putting together a
definative list of reasons. For all of your great ideas, I can come
up with ways to handle this with a pdf that may sound reasonable to
my management (see below). You said the list goes on and on. Can
you please expand on your list? Thanks!
1. Quick access to up-todate info without having to email,
etc (We would have the pdf accessable from the Web server, Intranet
or Internet and therefore would also be quick and easy to update
and ensure customer is accessing current version.)
2. Colors, and hyperlinks, and map ids, etc (Pdfs can handle
colors and hyperlinks. We currently aren't using map ids. The ones
here that I think are valuable are pop-up, drop-down, and expanding
links, as well as map ids, which we will potentially use.)
3. You can add pdfs to an online help system but you can't
add pdfs to a pdf file. (You can link from a pdf to another pdf. A
pdf can also launch a Captivate movie right inside the pdf.)
4. Document preservation - easy to keep a backup of what a
database instance was at a certain date. (This is only if you have
this feature on your HATT - we currently don't. We source control
outside of our HATT. This would be no different for pdfs.)
Thanks again!
Lynn -
I use "hdmi to component converter" to connect apple tv with my old plasma tv by component cable. Sound is ok but the picture split 2screens left and right. Still can't fix it. Anyone can help or has any idea? should I try convert to av?
Your TV hasn't entered some odd picture in picture mode has it with two 'inputs' side by side?
AC -
After upgrading to iOS 5, my iPhone 4 takes a very long time to open digitally signed emails. I've tried with the SMIME settings enabled, but that doesn't help either. Any ideas on how to resolve this? Thanks in advance.
I suspect you may have a corrupt photo or image that is causing the sync to fail or quit. You might want to try removing all of your photos by deselecting them in iTunes then sync - and try adding them by each sub-folders until you are able to nail down which sub-folder of photos, that causes the sync to stop or gives you errors.
-
USELESS ONLINE HELP FACILITIES
For all the amazing productivity aids that APPLE offers the world I have to report that their online support service is worse than useless and has recently been the source of immense time wasting and irritation.
Incident 1. Since many months attempts to download new and updated APPs produced a response – Apple ID Disabled. I had no time to consult an APPLE Store due to work in distant lands. When I finally visited yesterday I was told that as my IPAD has been reported as stolen, and APPLE in its wisdom had blocked its usage! I am not sure how they became so misinformed and nobody every advised me while with a few swift moves APPLE could have located me by email address or SKYPE.
Incident 2. Once the above anomaly had been fixed I tried to down load a newspaper and diligently input my address, credit card number and personal data. Repeatedly I was advised that my Credit Card was invalid and my postal code was incorrect! Really!
I was left to guess that having moved from UK to the US I should have advised APPLE! Not being told of this requirement brought about a second visit to APPLE Store in the same day to waste both mine and their time with a routine anomaly. How parochial in the context of a globalized world!
In each case I tried to resolve the issues using online access to a help line and by calling by phone at the numbers on the APPLE Website. In each of four separate occasions I diligently went through the routine and ended up with a message that thanked me for contacting Apple followed by a polite ‘Good Bye’!
In desperation I went to an Apple Store for the second time in a day as it is close to where I live when I am not working. On both occasions I was courteously attended to by Apple Staff.
However, my work is usually far away from the US and it is generally many thousands of miles to the nearest Apple Store therefore online help is viewed as imperative if one is to resolve issues away from home.
Why can Apple not provide a clearly marked EMAIL address and Telephone number at a Help Desk with real people to respond to requests for help? It would cost nothing in relative terms and might restore my high level of anti-APPLE sentiment that these two recent events have provoked.
Peter Hanney
Miami, Fl.Why can Apple not provide a clearly marked EMAIL address and Telephone number at a Help Desk with real people to respond to requests for help?
If that is your question, the answer is at the bottom right of this web page. It is clearly marked "Contact Us" and is the best way, really the only way, to contact Apple.
If there were a publicly posted email address for concerns such as yours, it would be quickly filled with spam in about three minutes, thereby becoming instantly useless to you and everyone else. Apple would need to change it hourly, if not more often. That is also the reason you ought not to post your name, location, and what appears to be your iPad's serial number on this publicly viewable website.
Apple does not respond here and I can find no other questions for your fellow Apple users to answer. -
My iPhone 5 is not being recognized by my iMac. All my other devices, including iPod and iPad are recognized with no sync problems. I've tried every approach with online help as well as an Apple advisor by phone. Help? Any other suggestions other than going to an Apple Store?
Back to life**
Oh I know there are many other vocabulary mistakes but never mind them I was just too excited when I wrote all of that while typing very quickly
P.S: if you have any question then ask and please do tell me if it works or not with u but I'm definitely sure it'll work so tell me this and we'll get excited together
Also if you have an experience to share then do share it as well please.
Peace -
My IPod nano (older version) is frozen, so I can't do anything, and all of the online "help" things say that the IPod icon should appear under "Devices" but it's not, and because the IPod's frozen... What should I do???
<What's the difference between a message and a question?>Which older model iPod Nano do you have? iPod Models
Read the user manual for a solution - iPod Manuals
A question ends with a "?" mark and a message ends with a "." period.
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