Online help not available even though on the net

After moving from CS5 to CC (and deleting the CS5 and Adobe COmmunity Help application) I don't seem to be able to get the online help. It tells me to connect to the internet and try again. Obviously - as you're reading this - I am online. The work around for downloading the PDF to C:\Users\Public\Public Documents\Adobe\PDF\pdf\ works for Ps and Br, but I don't see a PDF for Lr in the same place.
Any thoughts?

I too migrated from CS5 to CC (when I migrated to a new Mac). After hours on the phone with Adobe today, the culprit turned out to be a bad Adobe Help Manager setting. It was set to only use offline help. My guess is that I got annoyed with Adobe Air constantly needing to update itself back in the CS5 days and turned off online help. Despite Adobe Help not being installed on the new Mac, it seems the old preference was being read by the CC apps and it was messing them up.
You can get Adobe Help Manager back by way of this page:
http://www.adobe.com/support/chc/?helpcfg=http://help.adobe.com/HelpCfg/en_US/Dreamweaver. helpcfg&url=http://helpx.adobe.com/en/dreamweaver/topics.html&product=dreamweaver

Similar Messages

HT4059 Why are books not available even though they appear as search results in Apple Canada iBook Store?

Why are books not available even though they appear as search results in Apple Canada iBook Store?

You can only buy from your own country's store - to be able to buy from another country's store you need a valid billing address in that country and be in that country when buying from it. You can try requesting that they be added to US store, but ultimately it's the book's publisher that will have to grant Apple a license to sell it there : http://www.apple.com/feedback/itunes.html
Are they available in other ebook stores/apps that you have access to e.g. Amazon/Kindle, Nook, Kobo etc ?

My ipod is not syncing, even though both the program and ipod go through the motions of doing so.

My ipod won't sync, even though it and the program seem to go through the motions of doing so. Since the problem began, I've updated the software and reset the ipod. Now I'm at a loss.

Check to make sure that the option you want is still set by looking on the Device/Music pane, where you can chhoose either the option highlighted in the picture below, or Sync Entire Music Library.

HT2953 i-tunes could not be used because the original file could not be found.could not locate.this error occurs on most of my songs in my library and will not play even though they are in my i-pod and play with no trouble.can anyone please help?

i-tunes could not be used because the original file could not be found.could not locate.this error occurs on most of my songs in my library and will not play even though they are in my i-pod and play with no trouble.can anyone please help?

I was not complete clear.
Since you never changed the settings in the advanced section of iTunes preferecnes, you have to chech that your music is really in the location setted in the folders reported in the advanced section. If not you have 2 ways: reset the position of this folders or in the actual disk organisation or in the pointing on the preferences.
If you press the reset button you just give to itunes its default setting as for the position of the music files: probably this will be a good choice if you have never changed any default preference.
But before I would check the folders and see if the songs are really there
In my iTune I have this, and I believe it is the default.
Users/YOURHOMEFOLDERNAME/Music/iTunes/iTunes Music

HT5312 i am having problems editing the security questions i do not remember i specifically followed the steps and the "send to rescue email" option does not appear even though my rescue email is verified please help me

i am having problems editing the security questions i do not remember i specifically followed the steps and the "send to rescue email" option does not appear even though my rescue email is verified please help me
<Email Edited by Host>

As these are public forums, you're not talking to iTunes Support, I've asked the hosts to remove your email address from your post - it's not a good idea to post it unless you like spam email.
The reset link will only show if you have a rescue email address on your account - a rescue email address is not the same as an alternate/secondary email address, they are different addresses/settings on an account.
If you don't have a rescue email address (you won't be able to add one until you can answer 2 of your questions) then you won't get the reset option - you will need to contact iTunes Support / Apple to get the questions reset.
Contacting Apple about account security : http://support.apple.com/kb/HT5699
When they've been reset you can then use the steps half-way down the page that you posted from to add a rescue email address for potential future use

Help! CC has been withdrawn by Adobe saying I have not paid even though they have taken the money fr

Help! CC has been withdrawn by Adobe saying I have not paid even though they have taken the money from my account. Why?

Thanks. I do not think that the phone is stolen as I have been able to get it unlocked and surely the phone would be repoted stolen and blocked. What I do not ubderstand is that I thought icoud was just somewhere to back up your data instead of saving it to your computer if that is the case why is it stopping the actual hone from loading the previous owner rest it to factory settings before selling it but refused to get it unlocked. The phone would work with a Vodaphne sim as I understand it althought I did not try before i gave it to a shop to unlock. surely they would have knon before unlocking that there was a problem with icloud and that they woyld not be able to do it. The phone shop are insisting tgat I pay £40.00 for te unlck which they say is done or tey will not et me have the phone back does what they are saying seem right and is it reasonablefor them to expect me to ay for a dud phone??

In the middle of an update, it call closed. Itunes keeps saying that it's not installed, even though ive tried reinstalling multiple times. All my iphone is doing it showing the ituns symbol and a charger. How can I fix this???

In the middle of an update, it call closed. Itunes keeps saying that it's not installed, even though ive tried reinstalling multiple times. All my iphone is doing it showing the ituns symbol and a charger. How can I fix this???

Hi lepyykko,
If I understand your question, you are trying to update your iPhone, but you are seeing an error message that iTunes for Windows is not installed, is that right? The first step is to get iTunes successfully installed on your computer. Then backup the iPhone before updating the iOS software.
Are you seeing any error messages when you try to install iTunes for Windows?
If you can't install or update iTunes for Windows - Apple Support
https://support.apple.com/en-us/HT201668
Are you able to update your iPhone wirelessly?
Update the iOS software on your iPhone, iPad, and iPod touch - Apple Support
https://support.apple.com/en-us/HT204204
Before you update
Back up your device to iCloud.
Update your device wirelessly
The easiest way to update your device is wirelessly, also called “over the air.” Here’s how:
Plug in your device to a power source.
Tap Settings > General > Software Update.
Tap Download and Install. Updates might download automatically while your device is connected to Wi-Fi and a power source.
Tap Install, or tap Later to install the update later. If you use a passcode, you'll need to enter it before installing the update.
If you can't update or restore your iPhone, iPad, or iPod touch - Apple Support
https://support.apple.com/en-us/HT201263
I hope this information helps ....
- Judy

Metadata under the Page Properties is not there - even though I have the latest March 15 Update

Anyone,
Metadata under the Page Properties is not there - even though I have the latest March 15 Update. ?? Help. Why is this?

It's only there for "normal" pages, not master pages.

Ripped a CD to iTunes, it is showing up in "My Music" but when I sync with my 80gb Classic the ripped CD is not syncing even though other changes I made are

Ripped a CD to iTunes, it is showing up in "My Music" but when I sync with my 80gb Classic the ripped CD is not syncing even though other changes I made are
Have checked device sync settings and it is entire music library and their is plenty of space on ipod to accommodate - have restarted both itunes and the computer and disconnected and reconnected ipod to no avail.
Running itunes on Window machine under W8.1 and ipod software is 1.12

Thanks planb77. Your instructions worked but I had to do a little more than you stated. I did not realize that transferring files to a new computer was not enough. When the iPod synced I was told I needed to "authorize" my new computer to get my iTunes purchases to sync to the iPod. So after the initial sync, I ejected and disconnected the iPod, went into the iTunes store, set up "home sharing" and then authorized the new computer. When that was done I reconnected the iPod and was able to sync all my books and music. The only thing I couldn't do was rename the iPod as iTunes never asked me to. Is there a way to rename it after it has been set by iTunes as "owner's iPod"?

Adobe creative cloud product online help not working. Any idea what is the reason ??

Adobe creative cloud product online help not working. Any idea what is the reason ??
I have to manually copy pdf file to open help for all suite....

Please try another browser, if still it is not working, check the internet connectivity http://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html
In case the issue is still not resolved, do contact Adobe Support.
Regards
Rajshree

HELP! I tunes wouldn't update so I tried to delete and reinstall. I keep getting a message stating the installation source for this product is not available. Verify that the source exists and that you can access it. please help!!

Help! Itunes wouldn't update so I tried to delet and reinstall. I keep getting a message: The instillation source for this product is not available. Verify that the source exists and that you can access it. I also get this message: The feature you are trying to use is on a network resource that is unavailable. Click OK to try again, or enter an alternate path to a folder containing the installation package 'iTunes64.msi' in the box below. Help I have no idea what that means or how to fix it.

(1) Download the Windows Installer CleanUp utility installer file (msicuu2.exe) from the following Major Geeks page (use one of the links under the "DOWNLOAD LOCATIONS" thingy on the Major Geeks page). Here's a screenshot showing the particular links on the page that you should be clicking:
After clicking one of the circled links, you should be taken to another page, and after a few seconds you should see a download dialog appear for the msicuu2.exe file. Here's a screenshot of what it looks like for me in Firefox:
Choose to Save the file. If the dialog box does not appear for you, click the link on the page that says "CLICK HERE IF IT DOES NOT". Here's a screenshot of the page with the relevant link circled:
When the dialog appears, choose to save the file.
(2) Go to the Downloads area for your Web browser. Doubleclick the msicuu2.exe file and follow the prompts to install the Windows Installer CleanUp utility. (If you're on a Windows Vista or Windows 7 system and you get a Code 800A0046 error message when doubleclicking the msicuu2.exe file, try instead right-clicking on the msicuu2.exe file and selecting "Run as administrator".)
(3) In your Start menu click All Programs and then click Windows Install Clean Up. The Windows Installer CleanUp utility window appears, listing software that is currently installed on your computer.
(4) In the list of programs that appears in CleanUp, select any iTunes entries and click "Remove", as per the following screenshot:
(5) Quit out of CleanUp, restart the PC and try another iTunes install. Does it go through properly this time?

I just got my iPod touch, I updated m iTunes and my iPod is still not showing up on iTunes, its giving me the iPod can't be used because the required software is not installed even though my iTunes is up to date

I just got my iPod touch, I updated my iTunes and my iPod is still not showing up in iTunes. It is telling me the required software is not installed even though my iTunes is up to date

http://support.apple.com/kb/TS1369
There have been some problems accessing pages on the Apple web site. If the hyperlink gives you a "We're sorry" message, try again.

I try to connect to wifi in hotel. It shows its connected to the network but it never takes me to sign on screen and will not connect even though wifi shows full bars

I try to connect to wifi in hotel. It shows its connected to the network but it never takes me to sign on screen and will not connect even though wifi shows full bars

Have you tried clearing Safari? Clear Safari, close Safari completely and reboot your iPad. Try again.
Go to Settings>Safari>Cookies and Data.
If you are running iOS 5 or iOS 6 you close apps like this. Tap the home button once. Then tap the home button twice and the recents tray will appear at the bottom of the screen. Tap and hold down on any app icon until it begins to wiggle. Tap the minus sign in the upper left corner of the app that you want to close. Tap the home button twice.
If you are running iOS 7, you close apps this way. Double tap the home button and you will see apps lined up going left to right across the screen. Swipe to get to the app that you want to close and then swipe "up" on the app preview thumbnail to close it.
Reboot the iPad by holding down on the sleep and home buttons at the same time for about 10-15 seconds until the Apple Logo appears - ignore the red slider if it appears on the screen - let go of the buttons. Let the iPad start up.

TS4036 hello there, my old phone was stolen and when trying to set up the new one using icloud it says: No backups available, even though i can see my last backup saved both on the new phone and my ipad, any bright ideas please?

My old phone was stolen and when trying to set up a new one and restoring my last backup from icloud it says: No backups available, even though i can see my last backup is saved/still there both on the new phone and my ipad, can one only restore from an earlier saved backup during the intitial set up of the phone, or are you also able to restore/pick up an older version later after is i set it up as a new phone? is any bright ideas please?

Did you figure this out? I'm having a similar issue.
Thanks!

I would like to design a poster, when I place my photos on the page under the "links" "colour space" section it says the colour space is RGB not CMYK even though my document is set up as CMYK. Can/do i need to change this? i am worried it will be a pro

I would like to design a poster, when I place my photos on the page
under the "links" "colour space" section it says the colour space is RGB not CMYK even though my document is set up as CMYK. Can/do i need to change this? i am worried it will be a problem when my poster goes to the commercial printers who want CMYK

Yes, it will be a problem. Convert the images in Photoshop using the printer's color profiles or a standard CMYK profile.
Mylenium

Online help not available even though on the net

Similar Messages

Maybe you are looking for