Online instructions for HP Office Jet J4540

Won't print after entering print command

@HighlandLaddie
Welcome to the community
I will certainly do my best to help you! However, I am going to ask that you please let me know some more helpful information to help me research the problem for you.
Please respond to me with the following. If there are any steps here that you have not tried, please try them before responding and include the result:
How is the printer connected (USB/ wireless/ wired/ Bluetooth)?
What is the Operating System of the computer?
Have you tested hardware functionality (made copies)?
Have you tried printing from different programs?
Have you tried uninstalling and reinstalling the software?
If you're running Windows, run the Print and Scan Doctor and include the results.
Did you make any recent changes to your set up (physical move, upgrade, downgrade, new software installed, new router, etc)?
Is the printer plugged directly into the wall outlet (avoiding power bars and surge protectors)?
Have you completed all Windows/Mac OS Updates?
Have you tried using a different USB/Ethernet cable?
Thank you
R a i n b o w 7000I work on behalf of HP
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“Thanks” for helping!
Click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution!

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Cannot install sofware for HP Office jet 8625 Pro on my Dell Inspiron 15 with windows vista?

Cannot
install
software for HP Office jet 8625 Pro software on my Dell Inspiron Core 2 processor with Windows Vista?

Hi @akcarl
What happens when you try to install? Does it freeze, do you get an error message, or perhaps you simply can not find the appropriate software to download?
Please post back with some additional detail so I can better assist you. Thanks.
In the meantime, if the issue is nothing but finding the software, you may use the following link; OJ8620_198.exe
Please click the Thumbs up icon below to thank me for responding.
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Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Sunshyn2005 - I work on behalf of HP

Error: OXfOaf 8004 for HP office jet 5510v all in one printer fax copier scanner

HP office jet 5510v all in one printer, fax, copier, scanner. Error message: see above subject for error info. My printer is like frozen...can only shut off by unplugging. Help..please and thank you!

Use the Setup (wrench icon) button on the front of the printer to look through the settings menu to set the printer time and date.
Say thanks by clicking "Kudos" "thumbs up" in the post that helped you.
I am employed by HP

Why can't I download drivers for hp office jet pro 8610?

I just bought the HP office jet pro 8610 and my mac book will not recognize the printer. When I'm prompted to download drivers, I am told they are unavailable from Apple. Can anyone help?

Click HERE and choose your OS X version from the pull down
ÇÇÇ

Scan to email option for he office jet pro 8600 cm749a

Scan to email

Hello @johnfine1 , welcome to the forums
I understand you're looking to scan to email. See the link below, choose which operating system you are running and then choose "Scan with HP Software" and then "Scan to email". You will then see the instructions on how to scan to email with your printer.
Officejet 8600 - How to Scan
Have a wonderful day, thank you for posting in the community
R a i n b o w 7000I work on behalf of HP
Click the “Kudos Thumbs Up" at the bottom of this post to say
“Thanks” for helping!
Click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution!

Looking for Solution Center software for my Office Jet Pro 8600 All-in-One

I have installed the Drivers and Full Feature Software in order to get Solution Center, so that I could scan multiple photos into individual files. It still does not appear as installed. I have an HP DV6-73680L laptop running Windows 8.1.
FYI, I loaded the software from the link below:
http://h10025.www1.hp.com/ewfrf/wc/softwareDownloadIndex?softwareitem=bi-108858-3&cc=us&dlc=en&lc=en...

Maria,
Just checked again...
I do not know whether this will make a difference - I did find this:
HP Officejet Pro 8600 N911a Firmware
Note the description at the bottom of the page regarding the scanning feature. It is unlikely that the exact feature you seek is included. There are times that the description is somewhat lacking in detail.
Click the Kudos Thumbs-Up to show appreciation and say Thanks.
Although I strive to reflect HP's best practices, I do not work for HP.
Kind Regards,
Dragon-Fur

I don't a printer driver for hp office jet 7500A with mavericks

I have the printer "HP Officejet 7500A" and i don't find the driver for mavericks

Hi christianfromvohenstrauß
I'm glad you know where to check for drivers for your Photosmart 7500A. I have included a link for you to sign up to get an email when there is update to your printer.
I have included a document on installing and using the printer for Mavericks. The document walks you through installing the printer using Apple Software Update.
Get connected with updates from HP
https://h41183.www4.hp.com/signup_alerts.php?country=us&language=ESA
OS X v10.9 Mavericks: Installing and Using the Printer on a Mac
http://h10025.www1.hp.com/ewfrf/wc/document?cc=us&lc=en&docname=c03967522
Happytohelp01
I work on behalf of HP

Printer driver for HP Office Jet P2035n

I need a diver for this printer to work for school. Its the only one left with ink !

Hi Winston, here you go...
http://h20565.www2.hp.com/portal/site/hpsc/template.PAGE/public/psi/swdDetails/? sp4ts.oid=3662049&spf_p.tpst=swdMain&spf_p.prp_swdMain=wsrp-navigationalState%3D idx%253D2%257CswItem%253Dlj_65794_1%257CswEnvOID%253D%257CitemLocale%253D%257Csw Lang%253D%257Cmode%253D4%257Caction%253DdriverDocument&javax.portlet.begCacheTok =com.vignette.cachetoken&javax.portlet.endCacheTok=com.vignette.cachetoken
SYSTEM REQUIREMENTS...
Macintosh OS X v 10.3.9
Macintosh OS X v 10.4.x PPC
Macintosh OS X v 10.4.x Intel
Macintosh OS X v 10.5.x PPC
Macintosh OS X v 10.5.x Intel

What is Error 351 for HP Office Jet pro 8600 All in one

I cannot send or receive faxes on my HP Officejet Pro 8600. I get an Error 351 when I try to fax. Can you help me?
This question was solved.
View Solution.

Below are the causes and solution for error 351:
Cause 1: The remote machine failed to respond to a fax command from the local machine because the connection was interrupted. These errors can occur if the phone lines in the area to be faxed are old or there is noise (static on the phone line). Other reasons can include power outages and other power-related problems.
Solution: Retry the fax reception when telephone line conditions have improved. Call the telephone provider if line conditions fail to improve.
Cause 2: The call-waiting service can cause this error. The click, heard for an incoming call, is actually a momentary disconnect of the line.
Solution: Disable ECM. Errors might still occur, and might result in a degraded image quality on the received page. However, the ability to send the entire document will be improved.
Cause 3: The remote user pressed the Stop key while the reception was in progress. Also under rare conditions, incompatibility between the two machines might cause the remote machine to abandon the call.
Solution: Try sending at a lower transmission speed.

Runtime error for a office jet 4500 G510g

I have down loaded the divers for the Hp Officejet 4500 G510g, I get a runtime error Program:\users\nlmcka57\appdata\local\tep\71F\setup.exe. I have looked and down loaded some of the other links to see if it would fix it, to no aval it still won't work, stil get the same error. Any help would be helpful, Thank you.

Hello @nLmcKa60 , and welcome to the HP Forums, I hope you enjoy your experience!
I can see you're having runtime errors. I would love to try and help you, but I do need a little information first.
I am linking a few HP Support documents below that will show you how to find which operating system you are using. Also, if you're using Windows, please include whether your operating system is 32-bit or 64-bit.
Mac OS X: How Do I Find Which Mac OS X Version Is on My Computer?
Which Windows operating system am I running?
Is the Windows Version on My Computer 32-bit or 64-bit?
Please let me know what you find. Thanks again for posting on the HP Forums!
Please click “Accept as Solution " if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos, Thumbs Up" on the right to say “Thanks" for helping!
Jamieson
I work on behalf of HP
"Remember, I'm pulling for you, we're all in this together!" - Red Green.

Downloading Proper printer driver for HP Office Jet Pro 8600 Plus to iMac OSX 9.4

Need Help for my wireless or wired download to get subject done. We have an EPB Netgear Fiber Optic WiFi Network router in our system. Passwords do not seem to work.

Hi Grandpal,
Welcome to the HP Forums!
I understand that you are trying to download the proper printer driver for your HP Officejet 8600 plus for the iMac OS X 10.9.4, and I am happy to help you with this driver issue!
Here is the correct driver for your printer and Operating System HP Officejet Pro 8600 series Full Feature Software and Driver- OS X 10.9 Mavericks.
In case you having problems with your wireless, please see this guide. Printer Does Not Maintain Wireless Connection.
Hope this helps, and thank you for posting!
RnRMusicMan
I work on behalf of HP
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" to say “Thanks” for helping!

L3 firmware for HP office jet 8600

Hello
I need the firmware for this type of printer that would allow me to update firmware for use in Korea??
firmware / MidHi_1322CR / coulomb_pp_CLP1CN1322CR.fhx <--- This is the file that we were looking for.
However, in order to use this file we need 2 more files.
3 (8600 (Korean) 6485 File) 처럼 파일이 2개 더 있어야 합니다.
This is Korean firmware for HP 8600 pro.
base_CLP1CN1322CR.fhx <-- 8600 main firmware file
base_nandboot_xxxxFN1322CR2.fhx <-- 8600 sub firmware file
base_pp_nandboot_0708.fhx <-- 8600 sub downgrade firmware file
FW_Reflash_base.gsf <-- script (command File)

Hello @Xavier227 and welcome to the HP Forums!
I will certainly do my best to help out
When you upgraded to OS X 10.10 did you uninstall the old HP software and reinstall the software for 10.10? If not, please follow this Uninstalling the Printer Software to get the software removed and then download this HP Officejet Pro 8600 series Full Feature Software and Drivers to reinstall with.
If the issue persists after that, are you able to start the scan from the computer as opposed to the from of the printer? If you're not sure how to do that this How To Scan document will help (even though it says it's for 10.9, it will still help).
Let me know how that goes for you!
Hi @Kristina1 and welcome to the HP Forums!
I'd be happy to get you the proper drivers as well, your printer just requires a slightly different approach as it doesn't have the full HP software available for it.
Please follow this Installing Your HP Printer Driver and Software for Mac OS X document and it will explain how to get the printer properly installed.
After that, have a look through this How to Scan document (under Scanning Without HP Software) for any scanning questions.
Have a good one, hope to hear from you both soon
Please click “Accept as Solution ” if you feel my post resolved your issue, as it will help others find the solution faster
Click the “Kudos Thumbs Up" on the right to say “Thanks” for helping!
**MissTeriLynn**
I work on behalf of HP

Complete install package for hp office jet j4680

Each time I go to the website to download the package I get a message to enter a password...what is this?

Hi @vdublin ,
I see that you are experiencing issues with downloading the HP Software for the printer. You are being prompted for a password. I would like to help.
I am not sure why you are being prompted for a password to download the software, unless you don't have Admin Rights on the computer to be allowed to download from the internet and have installation permissions.
Please clarify.
Have a nice day!
Thank You.
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" on the right to say “Thanks” for helping!
Gemini02
I work on behalf of HP

How to rollback driver for Office Jet 6500 APlus Printer

I recently updated the driver for my Office Jet 6500 APlus printer and do not find it to be useful or efficient for my purposes. The printer is connected wirelessly to a Dell Inspiron 1720 laptop PC running Windows 7 Home Premium. Can anyone tell me how to roll back the printer's driver to the one previously installed which is the one that came with the printer when it was purchased about 4 or 5 years ago.

Hello oldhand,
Welcome to the HP Forums.
I see that you are having some printing issues since you have updated the driver.
I have a few steps that I think will help us.
First off, please make sure that you have the printer power cable connected directly to a wall outlet and not a power bar/strip. Here is a document that uses a LaserJet printer as an example but it is meant for HP products in general. Please click on the following link that explains the Issues when Connected to an Uninterruptible Power Supply/Power Strip/Surge Protector.
I am also going to give you detailed instructions for Uninstalling the Printer Software.
Once the printers software and drivers have been removed, please click on the following link for the HP Officejet Full Feature Software and Driver.
Please fee free to write me back if you have any other questions.
Cheers,
Click the “Kudos Thumbs Up" at the bottom of this post to say “Thanks” for helping!
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
W a t e r b o y 71
I work on behalf of HP

HP Office Jet 8625 and HP OfficeJet 7410xi All-in-One (a) difference (b) install on one desktop

Given:
HP OfficeJet 7410xi All-in-One connected to 2 desktops (Visa and Win8.1 - 64-bit) via usb network hub (i.Connect). Able to print from both computers. Vista machine has HP Solution Center installed (able to import pictures from camera SD card, scan documents to PDF, etc).
Q1: Are print drivers and sw for 2 different HP printers (HP Office Jet 8625 and HP OfficeJet 7410xi All-in-One) compatible on the same computer?
What is the installation procedure for the SW and driver for HP Office Jet 8625 and connect via Wireless to Visa and Win8.1 - 64-bit desktop such that the 7410xi All-in-One current setup not impacted.
Objective: Ability to select the desired printer for printing,Reason: the 7410 HP Solution Center has additional functions (scan to Pdf, import from camera SD card, etc) than the 8625 so need both.
Q2: Does the HP Office Jet 8625 have similar HP Solution Center ... please provide link to the HP Solution Center SW for the the 8625.
Q3: Where is the user guide manual for the HP Office Jet 8625? The user guide manual refers to 8610, 8620, 8630. Is 8620 same as HP Office Jet 8625; what's the difference?
Q4: Where is the text installation for the HP Office Jet 8625? The only installation guide is a poster -- no words on the poster. Please provide text based setup instructions starting from unpacking out of the box.
Concern with users comments regarding the HP8625: http://reviews.costco.com/2070/100116415/united-stationers-hp-officejet-pro-8625-e-all-in-one-printe...
Q5: "..print envelopes, it thought it was "out of paper". Looks like the plastic "switch" that releases the tray springs is not properly designed...." Please provide instructions to correct the "switch" that releases the tray springs.
Q6: "..unable to print using the black ink cartridge if any of the other three color cartridges are empty..." How to print black and white if the other color cartridges are empty or is this statement an HP design?
Q7: "...after 15 min goes into sleep mode and wont come out unless I unplug machine..." How to turn off 'sleep mode'? If printer enters 'sleep mode', how to turn on without having to unplug/plug printer?
Q8: "..8625 went into powersave mode, then it was Printer OFFLINE...The problem was the HP8625 has a VERY POOR WEAK wireless system. " How to prevent HP going into powersave mode then Offline without doing anything to my network setup?
Q9: "... Windows 8.1 will not print via wireless to this printer ... Download the latest drivers from the HP website for the 8620 series - not from the supplied CD. Then download the "HP Print and Scan Doctor" and run the program. It should render the printer functional with windows 8.1. .. The printer works out of the box with the "old" version of windows perfectly..." Please provide a solution if this user's solution may cause other compatibility issues?

Hello @xandux,
I would like to assist you today with the answers to the questions that you have regarding the HP Officejet Pro 8625 e-All-in-One Printer.
Q1: The print drivers for the HP Officejet Pro 8625 e-All-in-One Printer and HP Officejet 7410xi All-in-One Printer are compatible on the same computer.
For the Officejet Pro 8625 you would first run the Wireless Setup Wizard on the front panel of the printer to connect it to the network.
How to Configure Wireless:
On the printer touch screen, touch the Right Arrow () to display the second navigation screen.
Touch the Setup icon (). The Setup Menu screen displays.
Touch Network, touch Wireless Setup Wizard, and then touch Continue.
Wait while the printer searches for routers that are within range of the printer. The Select Network Name menu displays.
Scroll down the list of network names until you find the name of your network.
Touch the name of your network, and then touch OK.
If prompted, enter the WEP or WPA key. This is case sensitive.
The printer will now connect to the network.
Once your printer is successfully connected to the network than you may run the installation of your printer.
The driver package for both Windows Vista and Windows 8.1 is the same. Should you want the latest drivers for the HP Officejet 8625 on both computers please click here to download the drivers. You will need to open that link on both the Vista and the 8 Computers. Once the website opens select the Download button on the top left. Once the download is complete the installation window will pop open. The onscreen prompts will walk you through the quick and easy install. You simply select that you are connecting a Wireless printer when prompted, the installer will search and find your printer and complete the install. You simply sit back and hit 'next' a few times. For additional install assistance and documentation please click here.
I can assure you that your HP Officejet 7410xi All-in-One Printer will not be affected by the installation of the HP Officejet Pro 8625 e-All-in-One Printer as they use completely different drivers.
Q2: The HP Officejet Pro 8625 e-All-in-One Printer uses the HP Printer Assistant Software rather than the HP Solutions Center Software. The Printer Assistant Software installs with the printer. Therefore, there is no separate link available for this. The Printer Assistant will load an icon on your computer that looks like this:
Once you click on that icon you will see a similar screen to this:
Q3: The User Guide for your HP Officejet Pro 8625 e-All-in-One Printer can be found here. It is for the Officejet Pro 8610/8620/and 8630 products as they are all within the same series.
The Officejet Pro 8625 is identical to the Officejet 8620. For specific specifications for just the Officejet Pro 8620 (8625) series printer please click here.
There are slight differences between the 8610, 8620, and 8630 products.
The Officejet Pro 8610: Print speeds are slightly slow (19 ppm in black and 14.5 ppm in colour), letter size flatbed glass, no automatic duplex copies/scans. The specifications for this printer can be found here.
The Officejet Pro 8620 and Officejet Pro 8630: both models are identical with their specifications. The only difference is that the Officejet Pro 8630 comes with 2 paper trays. The specifications for the Officejet Pro 8630 can be found here.
Q4: For detailed setup and install instructions please refer to the two documents below.
For out-of-box hardware setup instructions please click here.
For installation instructions for Windows Vista and Windows 8.1 please click here.
Q5: There is no switch that should have to be altered when printing envelopes. You simply load the envelope within the paper tray and select Print, just like any other printer. For instructions on how to properly load envelopes please click here. The only issue I have seen is that people aren't 'telling' the program on the computer that the printer is printing envelopes. This may cause a 'paper mismatch' error as your machine 'thinks' it's supposed to pull letter size paper and doesn't detect that as loaded in the tray. If there was a hardware defect with the switch when the HP Officejet 8625 first came out, we are not seeing those issues now so the switch issue must have been corrected.
Q6: Because of the Printhead design within these printers, there must be ink inside the printer to print. Therefore, if you run out of yellow ink, you must replace the yellow ink to continue using your printer. Once a cartridge is empty the printer goes into a 'depleted cartridge' error state. When this happens you are not able to use any features of the printer. The best course of action would be to keep an eye on your ink levels. When you start getting prompts that your cartridge is low, have a cartridge on hand for when the ink finally does run out. What I would recommend is if you're not planning on printing a lot in colour from your computer set the 'Black Ink Only' feature under the driver to ON. If you do not have this feature enabled, when you print from your computer certain print jobs are sent to your printer as 'image' files. If a document is sent to the printer as an 'image' file the printer will use colour ink to enrich the black on the document. This causes the colour ink to run out much faster than anticipated. If you turn Black Ink Only ON only black will be used for black documents. If you want to print a colour document you simply disable the Black Ink Only feature for that specific print job.
For more information regarding why this occurs and how to set Black Ink Only please click here.
Q7: Your machine is designed to go into sleep mode after about 10-15 minutes. This is not a design flaw. Ideally, once your printer enters sleep mode, if you need to print something you simply send the print command and the printer will wake up and respond for you. Occasionally sleep mode has issues. One issue for instance is when you have a networked printer. Sometimes the routers don't send the print command to the sleeping printer properly and that causes the printer not to 'wake up'. This can be corrected with altering settings on your router. The other issue may lie with a programming issue within the printer. The best course of action to avoid sleep mode issues would be to ensure that your printer is running the latest Firmware. The latest Firmware can be downloaded here.
Q8: Again, powersave mode is the same thing as sleep mode. You should have no issues allowing your wireless Officejet 8625 to go into a sleep mode. Once the printer is asleep you simply send a print job to your printer and the printer will 'wake up' and print for you. It is rare to see 'sleep mode' or 'powersave' issues. Always keep the Firmware up to date to avoid programming issues.
Q9: Microsoft has recently released a HotFix to correct wireless printing issues as they have found printing issues within the Windows 8 and Windows 8.1 Operating Systems. This issue is not specific to HP or the HP Officejet 8625. Rather, the issue seems to affect all wireless printers on the Windows 8 and Windows 8.1 Operating Systems. The HotFix can be found here. Once the website opens you simply select the button for HotFix Download Available. Follow any onscreen prompts to install the HotFix. There has been a lot of luck with running this fix.
I hope this information helps to clear up any issues you may have. Please let me know if you have any further questions or concerns. Thanks for reaching out to the HP Support Forums!
X-23
I work on behalf of HP
Please click "Accept as Solution" if you feel my post solved your issue, it will help others find the solution.
Click the "Kudos, Thumbs Up" on the right to say "Thanks" for helping!

Online instructions for HP Office Jet J4540

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