Online Number, 1 month subscription

I received a email on the 24/02/2013 at 18:47 saying that my purchase of a 1 month subscription ONLINE NUMBER was delivered.
I ordered that ONLINE NUMBER 1 are 2 months age, I did not put in a re-order for another 1 month subscription because I do NOT need the online number anymore....
Why was this order made without my knowledge / approval?????

Hello,
Subscriptions are not linked to Online Numbers. Your subscription will be extended every month even if you don't purchase an Online Number, until you cancel recurring payments.
You will be charged separately for the calling subscription and Online Number, but keep in mind that Online Numbers are not extended automatically like subscriptions.
If your Online Number expires then you have to manually extend it.
If answer was helpful please mark it with Kudos and if issue is resolved mark it with solution. This will help other users find this answer more easily. Thanks in advance!

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I have a online number and subscription but its sa...

I have a online number and monthly subscription for land and mobile. I was trying to set up caller identification, but when I try to do it; its says invalid phone number. But I can get calls and dial out the number. Couldn't figure it out the problem... Please HELP!

excel wrote:
I have a online number and monthly subscription for land and mobile. I was trying to set up caller identification, but when I try to do it; its says invalid phone number. But I can get calls and dial out the number. Couldn't figure it out the problem... Please HELP!
What country is your online number in?
Not all of Skype's Online Numbers are eligible for use as Caller ID. I know of at least two countries, Australia and Mexico, based on the Online Numbers I have. My other two Online Numbers, in the USA and UK, can be used as Caller ID when calling telephones from Skype. In some countries, this is either due to restrictions or limitations by Skype's partner providing that service in a particular country, or due to local/national regulations in that country.
Patrick
Location/Ubicacion: Arizona USA
Time Zone/Hora Local: UTC/GMT -7
If this message has adequately addressed your issue, please click on the “Accept as Solution” button. If you found a post useful then please "Give Kudos" at the bottom of my post, so that this information can benefit others.
Si esto mensaje le ha ayudado, por favor haga clic en "Aceptar como solución". Si encuentra un mensaje útil, por favor "Da Kudos" al final del mensaje, por lo que esta información puede beneficiar a otros.
I am not a Skype employee. No soy un empleado de Skype.

Asked for serial number for teacher version of CS6 bought online with monthly subscription

I have been using the teacher version of Photoshop CS6 on my PC. I am asked to sign n regularly but today I was asked to add a serial number too. AsI bought it online via adobe and do not have a serial number how do I log in?

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Subscription and online number, yet paying monthly...

I have been a happy Skype user for quite some time, so I thought I would get an online number and a yearly subscription (landlines Sweden). Turns out though, that I am still paying about 9 EUR/month for the premium stuff. I thought I would qualify for premium and not have to pay monthly fees after having spent the money on the yearly subscription and online number.
Can anyone explain how this works? I have been unable to figure it out from the support pages. Thanks.

Hello,
To get the discount for the Online Number, you have to purchase the subscription first. When you have an active subscription, the discount will automatically be applied to the Online Number purchase.
As you have purchased the Online Number first, I advise you to contact customer service to cancel the Online Number purchase so that you could repurchase it (the same number will be reserved for your account).
https://support.skype.com/en/faq/FA297/How-do-I-request-a-refund

$60 Online Number, 12 month subscription

When I ordered this "Online Number, 12 month subscription", I thought it meant that I could call land lines and cell phones (with some limitations) for 12 months with no other fees. However, I am only able to call toll-free numbers. Every other number I call (other than other skype calls) says I need to pay for the calls. I thought that was what the subscription was for. Why do I have to pay twice? I tried the online chat and she said that the subscription means I get free calls to my number. I don't get to make any free calls. That isn't what the website seemed to be saying. It seems so desceptive. My friends paid the same amount and they make calls with no problem. I just don't get it. Is there anyone who can help me?

Hello
I see from your account that you have purchased a Skype Number (aka an Online Number). These are so your contacts can call you (inbound calls). You can't make calls from one.
http://www.skype.com/en/features/online-number/
To make calls you require either a Calling Plan (aka a Subscription) or Skype Credit.
Skype subscription Buy Skype credit
TIME ZONE - US EASTERN. LOCATION - PHILADELPHIA, PA, USA.
I recommend that you always run the latest Skype version: Windows & Mac
If my advice helped to fix your issue please mark it as a solution to help others.
Please note that I generally don't respond to unsolicited Private Messages. Thank you.

Online Number, 12 month subscription

I paid $80.00 for a 12 month Online number - I am not sure what this means & how it works & what I am entitled to do with it (pretty naive hey). I am confuses with this & another payment I made that entitles me to use Sype to make mobile voice calls where I paid $15.00 & that shows me each time I log on that now I have about $9.00 worth of credit left - what is the difference & how do I use each one?? I am very confused together with voice calls & video calls?? Please help me understand it is all too much I need a simple basic answers please - cheers Jack

An online number is for inbound calls only. Say I call you and you can answer on skype.
Do you have a subscription, and if you do what kind of subscription do you have? If it is a world subscription most mobiles are not covered. So you need skype credit. Hope this helps.
If you found a post useful, please give Kudos. If it helped to fix your issue, mark it as a solution to help others.
Thank You!

Hi. My new computer had Acrobat on it. Suddenly, I was unable to open any PDF's. and then I tried to update and was forwarded to the Adobe site that said I had to buy a monthly subscription. I do not have the physical box with a serial number and was

Hi. My new computer had Acrobat on it. Suddenly, I was unable to open any PDF's. and then I tried to update and was forwarded to the Adobe site that said I had to buy a monthly subscription. I do not have the physical box with a serial number and was going to buy the one advertised on the website until I discovered it's only for students and teachers, which I am not. What should I do next as I need to use PDFs on a daily basis. Thanks! I would like to be able to download this and pay online. Possible? I currently have Adobe Acrobat XI Pro. I have a Windows 7 system. Please help!

As long as you know your serial number you can download PSE from here:
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Online number subscription help

My online number expired yesterday. I intended to subscribe for a year, yet I cannot change the skype setting, and Skype took away my money from my card for a three month subscription yesterday. I would like to have refund of the three month subscription and change it to a year subscription. Can any expert help me on this issue? Thanks!

hi,
All refunds can be issued only in accordance to Skype Refund Policy.
Please have a look at this FAQ: https://support.skype.com/en/faq/FA297
If my answer helped to fix your issue, mark it as a Solution to help others.
Thank You!
Please send private messages only upon request.

Subscriptions and Online Number

I have a 1 month subscription and want to get an online number (3-month subscription) ...my question is - If I purchase the 3-month subscription does that mean that my 1-month unlimited subscription is extended for the next months as part of the online number subscription (unlimited cals, texts, etc.)?

Hello,
Subscriptions are not linked to Online Numbers. Your subscription will be extended every month even if you don't purchase an Online Number, until you cancel recurring payments.
You will be charged separately for the calling subscription and Online Number, but keep in mind that Online Numbers are not extended automatically like subscriptions.
If your Online Number expires then you have to manually extend it.
If answer was helpful please mark it with Kudos and if issue is resolved mark it with solution. This will help other users find this answer more easily. Thanks in advance!

Subscription and Online number conflict.

I have a monthly subscription (Unlimited Europe) that includes an online number.
I am being asked to pay to extend my online number (that I've had for a long time), when I click to extend, it says I already have a free number.
When I give up and click to change the online number and take advantage of the free online number I get with a subscription (even though I thought I already have), it wants to charge me.
Is it free with a subscription or not because it was when I signed up?
Also if it is, why am I being asked to extend it?
Thanks,
Matt

Hello,
To get the discount for the Online Number, you have to purchase the subscription first. When you have an active subscription, the discount will automatically be applied to the Online Number purchase.
As you have purchased the Online Number first, I advise you to contact customer service to cancel the Online Number purchase so that you could repurchase it (the same number will be reserved for your account).
https://support.skype.com/en/faq/FA297/How-do-I-request-a-refund

Subscription and Online Number

My subscription isn't over until another month, but my online number is about to expire in a few days. If i still have skype minutes will i automatically get a new number or will i physically have to get a new number? and will it interfere with my calls, say if my number expires and i don't get a new number..if i still have my skype minutes for another month to make calls what will my new number be??

Hello,
To get the discount for the Online Number, you have to purchase the subscription first. When you have an active subscription, the discount will automatically be applied to the Online Number purchase.
As you have purchased the Online Number first, I advise you to contact customer service to cancel the Online Number purchase so that you could repurchase it (the same number will be reserved for your account).
https://support.skype.com/en/faq/FA297/How-do-I-request-a-refund

How to change subscription of Online Number

Hello,
I purchased an online number and the subscription was for 3 months which is charging me 18$ per three months, now I would like to acquire that number for an year and need to pay the whole amout at once to get discount as well but I am not seeing how to change my subscription without releasing my number
Can someone please help.

Veneer87 wrote:
(Problem is, If i cancel the current subscription and buy a new yearly one, India is not included in the new subscription)
Hello
From your account it appears that most of your calls are to India. In that case it may be better to stay with your current Subscription as to change it you wound lose being able to call India and have to fund those calls with Skype Credit.
TIME ZONE - US EASTERN. LOCATION - PHILADELPHIA, PA, USA.
I recommend that you always run the latest Skype version: Windows & Mac
If my advice helped to fix your issue please mark it as a solution to help others.
Please note that I generally don't respond to unsolicited Private Messages. Thank you.

Unlimited subscription and online number

I'm a great fan of voip and Skype but one thing that really bugs me is the fact that Skype neither provides an online Israeli number nor an unlimited plan for calling mobiles. There are simply no decent voip services available that even come close to Skype in terms of call rates and quality.
Are you going to do something about it anytime soon or should I keep on dreaming?
Sincerely,
Von

vonschnappi wrote:
I'm a great fan of voip and Skype but one thing that really bugs me is the fact that Skype neither provides an online Israeli number nor an unlimited plan for calling mobiles. There are simply no decent voip services available that even come close to Skype in terms of call rates and quality.
Are you going to do something about it anytime soon or should I keep on dreaming?
Sincerely,
Von
I don't want to just say "keep on dreaming", but that might be the answer to your question.
Skype does not charge different rates for Online Numbers in different countries. This means that Skype will only pay a provider of those services up to a certain amount for an Online Number used to receive calls from telephones. It is possible that it would cost too much in Israel for Skype to do this, or there may be national regulations that prevent Skype from offering Israeli Online Numbers (this is the case in Canada).
As for a subscription for unlimited calling to Israeli mobile phones, this is entirely related to the cost to call those numbers. I looked at the per-call rates, and it would probably be a very expensive monthly subscription if Skype offered an "unlimited" subscription for calling those phones. Skype doesn't offer "unlimited" subscriptions for mobiles, usually in those places where the costs to call a mobile are the same as calling a landline phone (very few places have this) or the difference is smaller than it appears to be in Israel right now (2.3 US cents/minute for calling Israeli landline phones when paying with Skype Credit, compared to 13.8 US cents/minute for calling Israeli mobile phones - not including the connection fee per call).
Sorry!
Patrick
Location/Ubicacion: Arizona USA
Time Zone/Hora Local: UTC/GMT -7
If this message has adequately addressed your issue, please click on the “Accept as Solution” button. If you found a post useful then please "Give Kudos" at the bottom of my post, so that this information can benefit others.
Si esto mensaje le ha ayudado, por favor haga clic en "Aceptar como solución". Si encuentra un mensaje útil, por favor "Da Kudos" al final del mensaje, por lo que esta información puede beneficiar a otros.
I am not a Skype employee. No soy un empleado de Skype.

Online Number Subscription not showing

Hello, I already bought two subscriptions for an online number (each for three months), both products are delivered according to my purchase history, but I don't have the online number yet. I have checked account (web and skype) and cannot find anything anywhere. I am in Germany but this was already a week ago.

iamthegongal wrote:
Hello, I already bought two subscriptions for an online number (each for three months), both products are delivered according to my purchase history, but I don't have the online number yet. I have checked account (web and skype) and cannot find anything anywhere. I am in Germany but this was already a week ago.
Depending on the location of the Online Numbers, some take more time to set up than others. For example, in countries where there is a residency requirement (I think German Online Numbers fall into this category), the residency verification must be completed before the number is assigned. For other Online Numbers, the assignment can be almost immediate.
You may want to log into your account here on the Skype web site using the "Account" link at the top of this page. Then click on Online Number, to see if the numbers are listed there. If not, you may want to contact customer service due to the length of time that has passed since you purchased the numbers.
Patrick
Location/Ubicacion: Arizona USA
Time Zone/Hora Local: UTC/GMT -7
If this message has adequately addressed your issue, please click on the “Accept as Solution” button. If you found a post useful then please "Give Kudos" at the bottom of my post, so that this information can benefit others.
Si esto mensaje le ha ayudado, por favor haga clic en "Aceptar como solución". Si encuentra un mensaje útil, por favor "Da Kudos" al final del mensaje, por lo que esta información puede beneficiar a otros.
I am not a Skype employee. No soy un empleado de Skype.

Online number NOT WORKING almost 3 month!

I don't understand this snail or not exist Skype "service"
Will someone of Skype fix it, fully refund me + compensating for the long term of mall-service that I've purchased (1 year subscription the 5th time!)
Trying to get help/support from Skype, giving the feeling of getting lost in a deep deep Forest.
I launched a question regarding a month ago... Nothing, none, zip. No one refers to that.
http://bit.ly/zT3uux
Looks that Skype has deep pocket and no service or at least a BAD & uncomfortable service. :-\
Looking forward for swift rehabilitation of this.
Ami Shachar

Are you getting a busy when you call? If so please try this:
First check your privacy settings are set to ''Allow calls from anyone''.Then change them to "Allow SkypeIn calls from Only people from my Contacts List".Save and wait for 5 minutes.Log out from your Skype account and log back in. Change settings back to "Allow calls from Anyone". Save and wait for 5 minutes.Log out from your Skype account and log back in.
If not, please explain what is happening when you call this Online Number.
About Me You can also use a IP Camera as your camera for Skype video Example Instructions

Online Number, 1 month subscription

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