Online Number Cancellation and Refund

I bought a three month subscription and an online number two days ago. I cannot use it for what I intended. I want a cancellation and refund. Who can I contact about this?

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Have been trying to cancel and refund my iCloud upgrade am going round in circles apple says you can cancel within 14 days but won't tell you how help!!

Have been trying to cancel and refund my iCloud upgrade am going round in circles apple says you can cancel within 14 days but won't tell you how help!!

You can cancel an iCloud storage upgrade but only within 15 days of buying:
Apple seem to have made this as difficult as possible. You may be able to do this using http://expresslane.apple.com - Click on 'More products and services', then 'iCloud', 'Account and setup' then 'This topic is not listed'. Explain the situation in the box provided and wait for a response - include a phone number. However you may find you cannot proceed without entering a hardware serial number which is still eligible for AppleCare.
In that event you will need to phone them directly, using the Apple Online Store number given at the bottom of this page. The first person you speak to may tell you to do it from the iCloud website but this is not possible. Politely insist on escalating the issue to a more senior person and eventually you should be able to get through to someone who can deal with this (you may have to wait for them to call you back) - you will be asked security questions and for part of your credit card number to identify yourself.
If it is more than 15 days since you purchased the storage you cannot cancel it for a refund; you can downgrade your plan as from your next renewal date. Please see
http://help.apple.com/icloud/#mm12eecb08e7

I request cancellation and refund of photoshop membership.

I request cancellation and refund of photoshop membership.

You'll need to contact Adobe directly. This is a User to User help forum.

Cancellation and Refund form

I'm looking for the "Cancellation and Refund form" I had a subscription on skype and it was great worked very well but my situation has now changed and I went to cancel my Subscription (done) and get a refund, as this years subscription HAS NOT BEEN USED! The help page tells me I need a "Cancellation and Refund form" but all the links just go round and round. I can't find the form to fill in!!SKYPE PLEASE DON'T SPOIL MY IMPRESSION OF A GREAT COMMUNICATIONS TOOL.AND GIVE ME BACK THE 40 QUID FOR THE YEARS SUBSCRIPTION THAT HAS GONE OUT THIS MONTH!

Hello
Your account shows that your Subscription was sent for refund on July 9th 2015 in the amount of British Pounds 40.24.
please contact Skype customer service

Purchased win version PE13 in error, later purchased mac version. Need win order cancelled and refunded.

By oversight I purchased the windows version. I later separately purchased the mac version (have successfully downloaded and registered it)
I need to get the windows order cancelled and refunded.

Jack Deblanc
Assuming that you purchased the product as a download from Adobe direct within the last 30 days...
The Chat line may be faster for you to process your refund. If you want to give it a try...
1. Click on the following link
http://helpx.adobe.com/contact.html?step=PRE_membership-account-payment_payments-invoices- orders_stillNeedHelp
Premiere Elements
Membership, Account, Payment
Payments, Invoices, Orders
Chat Panel
If the link does not hold its set, then you will need to navigate to the Chat Panel using the above titles as guides.
ATR

Inquiry To Cancel A Online Number Subscription and...

Hi,
I seem to also can not find anywhere to cancel an online number I have subscribed with you. Please assist my request ASAP. I have two numbers and would like to cancel 1 subscription with you.
Also on another note, I would like to cancel another subscription with you. Please disable and cancel my answering message service ASAP.
Regards
G

Hi,
Online Number cannot be cancelled.
It is not a recurring payment, so when it's about to expire, just do not extend it.
If it is a new order and you made a mistake for example, then you might try to request a refund from Skype Customer Service.
Please have a look at: https://support.skype.com/en/faq/FA297
I hope it helps
If my answer helped to fix your issue, mark it as a Solution to help others.
Thank You!
Please send private messages only upon request.

Cancellation and refund

Please cancell my account and refund the latest deduction from my credit card immediately. I have tried to do this previously on line without sucess.
David Russell Miln

Hi, davidmiln, and welcome to the Community,
For security, you must contact customer service directly for further assistance. When you do, please include in your request a report on which parts of the process you attempted did not work, along with any error messages you received. So you are prepared, here is information on how to request a refund
Below is a slightly annotated version of the instruction to file your request with Skype Customer Service, and to receive a reply via e-mail. Hope this serves as a useful road map!
Regards,
Elaine
How can I contact Skype Customer Service?
Skype offers help and support through:
The Skype Support website
The Skype Community
The Heartbeat blog
Skype blogs
Email and Live chat (for eligible customers)
To get help with the issue you’re experiencing:
Go to the Support request page. You will be asked to sign on to the Skype website at this step.
Select the topic you need help with and the problem you’re experiencing. ... or the closest topic which matches your enquiry. Some information that might help with your problem is displayed. These are the FAQ articles pulled from the library for your review.
If you still feel that the information doesn’t help, scroll down to the bottom of the website page and click the Continue support request button at the bottom of the screen. Please note that the graphic, below, is for illustration purposes only, and is not a hyperlink to contact Skype Customer Service.
Select your contact method. (We recommend that you check our Skype Community first. No need to circle back here, as the Community is where you started!)
If you chose email, enter your details, describe your problem, and then click Send support request. We'll get back to you as soon as we can.
We don’t currently provide telephone support.
Was your question answered? Please click on the Accept as a Solution link so everyone can quickly find what works! Like a post or want to say, "Thank You" - ?? Click on the Kudos button!
Trustworthy information: Brian Krebs: 3 Basic Rules for Online Safety and Consumer Reports: Guide to Internet Security Online Safety Tip: Change your passwords often!

Online number - difficulties and errors

Dear Sirs,
I'm using an online number in Skype network such as XX2-55-55. It is very similar to the number in one of the biggest airline companies in my country. As I think the company is also using Skype online number which is XX5-55-55. The problem I have is that when someone calls to that company usually is connected to my number. It's very frustrating and I do not know where should I send the alert and information about this. Please help because I'm sick of giving the people information every 15 minutes that the had connected to wrong number.
Some days ago I have asked the people to which number they're calling. They're calling to XX5-55-55 but are connected to me. Please help.

Hi, Bonniefaz, and welcome to the Community,
Please contact Skype Customer Service to enquire why your Skype Number is not working. We here in the Community do not have the tools to diagnose and resolve problems with Skype Numbers. Here is a link to the instruction on how to contact Skype Customer Service via their secure portal: Contact Customer Service
A few notes to guide you along the way ...
You will need to proceed through each step, one at a time. Sign on to the Skype website as requested. Choose the subject and topic which most closely matches the item you need assistance with. Then, continue past Step 2 of the instruction where several articles from the FAQ library will appear for you to review, and proceed to Step 3, Continue Support Request (the blue "button" appears at the lower right corner of the website page). You may also skip through Step 4 where you will be referred back here to the Community; no need to do this as the Community is where you started. When you complete the webform and click Submit, your information is relayed to Skype and you will receive a reply via e-mail.
Regards,
Elaine
Was your question answered? Please click on the Accept as a Solution link so everyone can quickly find what works! Like a post or want to say, "Thank You" - ?? Click on the Kudos button!
Trustworthy information: Brian Krebs: 3 Basic Rules for Online Safety and Consumer Reports: Guide to Internet Security Online Safety Tip: Change your passwords often!

I cannot pay for online number before and after it...

Hello! I've got problem with payment for online number already several days. I cannot make payment for this. And my online number became expired. And I cannot use it already. I still can't pay for this. I see this message already about week like: "
Oops, something went wrong...
We're having technical problems. We're sorry for the inconvenience. Please try again after a few minutes.
Thank you.".
That's number is important for me. How I can solve this problem?
Thank you.

Same **bleep** problem here. How do I pay for a number that won't let me pay?? This is a business number!!

Cancel and refund

Bought extra storage on accident and need to cancel and get refund how do I do that?

The only way to do that call apple. Apparently before refunding you, they have to make sure that you are the account owner, so they will run you through verification process.

Online Number, rates and payment

hi , i am from india.
when online number will be available in india ?
further as i am from india , what will be the call & sms charges for india itself and how can i make payment to get skype credit ? , though i cant see INR currency.

pofoener wrote:
if I register for an online number, do I get special rates for calling mobiles / landlines in the registered country?
Hello,
An Online # is for your contacts to call you.
You can't make calls from an Online #.
TIME ZONE - US EASTERN. LOCATION - PHILADELPHIA, PA, USA.
I recommend that you always run the latest Skype version: Windows & Mac
If my advice helped to fix your issue please mark it as a solution to help others.
Please note that I generally don't respond to unsolicited Private Messages. Thank you.

Online number - paid and its nit working

I paid for my online number but this year its not working, the charge was last January and its still saying that its inactive. I have the copy of the invoice, I want to know what shoukd I do.

Hi, Bonniefaz, and welcome to the Community,
Please contact Skype Customer Service to enquire why your Skype Number is not working. We here in the Community do not have the tools to diagnose and resolve problems with Skype Numbers. Here is a link to the instruction on how to contact Skype Customer Service via their secure portal: Contact Customer Service
A few notes to guide you along the way ...
You will need to proceed through each step, one at a time. Sign on to the Skype website as requested. Choose the subject and topic which most closely matches the item you need assistance with. Then, continue past Step 2 of the instruction where several articles from the FAQ library will appear for you to review, and proceed to Step 3, Continue Support Request (the blue "button" appears at the lower right corner of the website page). You may also skip through Step 4 where you will be referred back here to the Community; no need to do this as the Community is where you started. When you complete the webform and click Submit, your information is relayed to Skype and you will receive a reply via e-mail.
Regards,
Elaine
Was your question answered? Please click on the Accept as a Solution link so everyone can quickly find what works! Like a post or want to say, "Thank You" - ?? Click on the Kudos button!
Trustworthy information: Brian Krebs: 3 Basic Rules for Online Safety and Consumer Reports: Guide to Internet Security Online Safety Tip: Change your passwords often!

Can an accidental purchase from iTunes store be cancelled and refunded?

I just purchased an iPad and I am not familiar with the use of my iTunes account from it.
I had a code to download ''The hunger game'' from iTunes for free and I accidentally purchased it as well,but never dowloaded my accidental purchase, as I succeded to enter my code afterwards and download the free copy. However my credit card has been debited anyways. Is there any way to cancel this purchase made by error and never downloaded and obtain a refund?
Thank you.

Morning daniellerioux,
Thanks for using Apple Support Communities.
For more information on this, take a look at this article:
How to report an issue with your iTunes Store, App Store, Mac App Store, or iBookstore purchase
http://support.apple.com/kb/ht1933
Refund will be an option.
Best of luck,
Mario

I need to change the country and online number

I bought this online number yesterday, and just figured out that I shouldn't have set the country as the US. I desperately need to change the country. If not, there is no use for using this online number, and I'll have to cancel it.
And if I cancel it, can I get a refund of $18 I've payed for the number and my leftover credit? Please let me know ASAP ..

There is nothing that you can do to get rid of the balance on your own. Contact iTunes Store Support and seek their assistance. I believe that they can reset your balance for you.
https://expresslane.apple.com/Issues.action

Online Number Subscription Extension and 50% Disco...

I currently have a UK online number. It will expire in Oct 2012. I noticed in my account that if I am on a subscription to call a landline or mobile phone in the UK, I am entitled to get 50% on an online number. Assuming if I were to extend my 1 year online number subscription, do I still get the 50% discount or it is for a new online number?
Solved!
Go to Solution.

Hi,
Basically as long as you have an active subscription on your account you will get a discount on Online Number purchase. It doesn't matter if you purchase a new number or extend your old number.
I was checking your account and I can see that you purchased Online Number just recently, if you wish you might be able to get a refund on Online Number order and purchase the same number again with a discount since right now you have a subscription.
Refund requests can be done as shown here: https://support.skype.com/en/faq/FA297/How-do-I-request-a-refund
Andre
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Online Number Cancellation and Refund

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