Online number constantly engaged

My online number is constantly engaged, it's been live for 12 hours now......think I want a refund.... Any ideas what's wrong?
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nextofkin11 wrote:
My online number is constantly engaged, it's been live for 12 hours now......think I want a refund.... Any ideas what's wrong?
Hello,
If your Online # is signalling either a busy or fast-busy tone first check that your privacy settings are set to ''Allow calls from anyone''.
Then change them to "Allow SkypeIn calls from Only people from my Contacts List".
Save and wait for 5 minutes.
Log out from your Skype account and log back in.
Change settings back to "Allow calls from Anyone".
Save and wait for 5 minutes.
Log out from your Skype account and log back in again.
TIME ZONE - US EASTERN. LOCATION - PHILADELPHIA, PA, USA.
I recommend that you always run the latest Skype version: Windows & Mac
If my advice helped to fix your issue please mark it as a solution to help others.
Please note that I generally don't respond to unsolicited Private Messages. Thank you.

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Online number still not working

I have an online number, but it doesnt work. (engaged noise when rung)
1st - i did all the things listed in the 'help' section regarding this problem-
didnt work
2nd - went on live chat and he told me to do the same thing and some other stuff.
Still didnt work, so he referred my case to main office and said someone would be in touch to fix it. This was last week and i still havent heard anything!
I need to use this number ASAP! Can someone please fix it?
My account is ' infinitywebsitestudio '
Thank you!

Hi Norman,
Same thing with me...
I was receiving the skype emails giving updates on the issue about the Online numbers in Brazil.
Then, I got an email on June 30 saying that we could try to keep the same number, but skype was opening a new line and my subscription would be transfered to that number. And also, I would be getting 2 additional months free for the inconvenience... The email was very confusing and there were no clear instructions on how to proceed. It is copied below:
"As you know, on May 4, Transit Telecom unilaterally decided to terminate its relationship withSkype...
We realize that you may prefer to keep the previous Skype Online Number you had through Transit Tele...
Well, what happened was that I got a new number and both (the old and the new) have been showing as active in my account. My subscription (recently renewed for 1 year) is linked to my old number, that does not work (always busy).
The new number, opened on the day that I have received the email above, has worked fine ever since, but is going to expire in 10 days and there is no indication that my subscription will be transfered from the old (not working) number to the new number (good one) when it expires...
I will not buy an extension for the new number since I've already gotten it for the old one... I just need my subscription linked to a number that actually works, which ever number it is...
Oh, and I tried changing the privacy settings to allow receiving calls from anyone... Didn't work !
I am looking forward to hearing back from you hopefully with a solution.
Thank you !

Online number is not showing up in caller id

I live in the U.S. and my online number is not showing up when I call someone. Is there a way to fix this

unleashyourgeek wrote:
I am constantly having problems with clients not seeing my phone number when I call. Why is this happening? Your answer here was very short and not very specific as to how to resolve this. I have been fighting this for more than 2 months now but I keep paying for a number that people can't see when I call them.
I'm sorry I did not give an answer that met your level of specificity. The original poster did not post the number he/she was trying to call. This is also a worldwide forum mostly inhabited by Skype users along with some Skype employees who post from time to time. I'm not a Skype employee, just a user who makes use of many features of Skype to avoid paying more $$$ to the telephone companies.
When Skype users have Online Numbers, these numbers are not automatically used as Caller ID when calling telephones from a Skype account. This way, the Skype users hold the control over whether or not to have a working phone number show up as Caller ID. Most who have Online Numbers want them used as Caller ID, but the users - and not Skype - get that level of control. In my opinion, that's a good thing.
The surest way to see the current Caller ID settings for your Skype account and change them is to log into your account on the Skype web site (use the "account" link on the upper-right corner of the Skype web site). When you log in, you will see the current settings, and the link to make changes. If you have Online Numbers that can be used for Caller ID, you can select them. Online Numbers in the USA and the UK are examples of the numbers that can be used as Caller ID from Skype, and numbers from Mexico and Australia can't be used as Caller ID. You also have options to use different numbers as Caller ID for calls to telephones in those countries, and have a "default" number used for Caller ID anywhere else. In my case, my default number for Caller ID is my US Online Number, and my UK Online Number is used as Caller ID for calls to the UK.
Even with these settings properly configured, there are still occasions where your number (an Online Number, or a mobile number which has gone through the verification process with two SMS messages) will not appear on the Caller ID displays of the phones you call. This is generally outside the control of Skype. If you are using a number that is not a "local" number in the country that you are calling, it too may not show up on the Caller ID display. Instead of posting on the community forums, using the Support link at the top of this page may be the better way to go. You can go through the knowledge base trying to find a solution, and end up opening a support ticket with Skype. If you have a subscription, you may be able to go to a live chat with Skype support.
Patrick
Location/Ubicacion: Arizona USA
Time Zone/Hora Local: UTC/GMT -7
If this message has adequately addressed your issue, please click on the “Accept as Solution” button. If you found a post useful then please "Give Kudos" at the bottom of my post, so that this information can benefit others.
Si esto mensaje le ha ayudado, por favor haga clic en "Aceptar como solución". Si encuentra un mensaje útil, por favor "Da Kudos" al final del mensaje, por lo que esta información puede beneficiar a otros.
I am not a Skype employee. No soy un empleado de Skype.

Online number

I purchased an online number to replace my normal landline, and it is not working after a day, I was not asked to verify it, the system said it would be up and running immediatly, I ring the number from a land line, it rings once then goes into an engaged tone, have I missed some part of the setup.
Solved!
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@luap2007
Online Number enables you to receive calls, but it doesn't include outgoing calls: https://support.skype.com/en/faq/FA331/What-is-an-Online-Number
If you wish to forward incoming calls to mobile numbers then you also need Skype Credit or a subscription.
Subscriptions: http://www.skype.com/go/subscriptions
With Skype Credit you will be charged based on these rates: http://www.skype.com/intl/en/prices/payg-rates/
Important: If you decide to purchase a subscription then make sure you choose the one that includes mobile numbers and if you purchase subscription first then on Online Number payment you will get discount. (3months 33% and 12months 50%)
Andre
If answer was helpful please mark it with Kudos and if issue is resolved mark it with solution. This will help other users find this answer more easily. Thanks in advance!

Online number in Thailand

Is Online number available for use in Thailand? If not, when will it be available?
Thanks in advance for your response.
Solved!
Go to Solution.

Hello,
At the moment Online Numbers are not available for Thailand. Skype is constantly working adding new numbers, but as it greatly depends on local carriers and regulations it may take some time
So far there is no exact time frame for Thailand.
List of available countries can be found here:
http://www.skype.com/intl/en/features/allfeatures/online-number/
If answer was helpful please mark it with Kudos and if issue is resolved mark it with solution. This will help other users find this answer more easily. Thanks in advance!

Online number and "Brasil 400"

Please, somebody help! My online number does not accept incalls, the line is aways engaged! Nobody can call on my online number. And the 400 minutes from the package "Brasil 400" still are not available, but the money already was taken two days ago from my credit card!!!! What kind of service is that? Somebody please do something! It is not the first time that this happens!

Hi,
Having the same problem.
I found out that the ringtone on both my "skype incoming contacts" and "Incoming voicemail" have died. When I "reset to default" the sound is back. Only after I "saved", it goes back to dead. This might be a goed start to found out what's going on here.
Nic
skype name "Nicolestorms8"
Skype me so we can really talk!!!

Online number in USA is not working

Hello, yesterday I set up an online number in USA for my business and my co-workers are trying to call me from a landline and they get a busy signal. Please help!

I've set one up yesterday as well. Always engaged.
I wonder if one of Skype's folks will help. I doubt it though ....

HELP!! Re: Online Number v Privacy Settings

Hi Team,
Im in a dilemma, I purchased an online 3month Subscription and I received confirmation that it was delivered via registered email account. Noticed that it also states you may have to wait an hour or so for it to be activated. Several hours have now lapsed and when I try to call my online number I just receive the engaged tone! Tried to troubleshoot where you need to click "to receive calls from everyone" which here comes my dilemma. There's a note stating if your under 16yrs you cannot receive calls from everyone. Upon recollection I got my son to create my skype account ages ago of which he used his birthday and not mine. I was born in 1975 and not that of 1996...tried to change it but no joy.
So Im thinking that if my DOB was changed then Im able to select "calls from everyone" thus my problem being resolved.
Please Help
Thanks Nikki

Thank you, I hope i get help soon.

The online number for Norway

Hey! Just wonder why the online number supports only Denmark & Sweden? And if it will so when it comes to Norway?

We are constantly working on expanding the list of countries where we can offer Skype Online Numbers. Unfortunately we haven't found a good solution for Norway (and too many other countries) yet. So right now we do not offer Norwegian Online Numbers and I can't tell when that will change.
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Re: How Renew Online Number?; "Settings" click not...

I've been using an online number for nearly 2 years now. My number hasn't been active for a month or so and I'd like to renew it. The problem is that I constantly get redirected to the customer support page after hitting the "renew number" button.
Any help would be greatly appreciated.
Thanks

EZAble wrote:
For People Trying to use the link called "settings" and it isn't going anywhere. Here is another solution. Login to skype via the web and it will take you to "my account".
On that page will be several options.
Caller Id allowed me to show my Skype number to people I am calling.
Other account options are also availble on that page. Good Luck!
This doesn't allow to change payment method for the online number either. The setting option is there, but it doesn't do anything. It looks like a bug in the account pages.

Can two people access the same online number at th...

Me and my dad share the same online number for friends and colleagues to call us, but it seems that the calls that come through to me are ad-hoc whilst my dad gets every call on his system. I just wondered if this is because 2 systems are trying to access the same online number?
Thanks

Enter the SN where?

How can I move an online number from one Skype acc...

I managed to get an online number but bought it for the wrong Skype account - is there any way I can get it transferred across to a different Skype account?

It's not possible to transfer products from one account to another. But you can request a refund and purchase a new number for the correct account.
https://support.skype.com/en-gb/faq/FA297/How-do-I-request-a-refund

My Online number seems to have disappeared Help

I have an online skype Uk number but in the last couple of days people have told me they get a message saying to say it is not a valid number. I tried myself calling my UK online number from Italy and got a message to say the area code is not valid (0115 code)
Can someone tell me what's happening to my online number?
Can someone give an email address to contact customer service to resolve this issue, (please don't give me the usual links to skype FAQ that lead to nothing, even going through all the rubbish when I actaully type in the query it doesn't give me an option to submit the email) as I have paid for an online number that as far as I am aware is still a valid as I have received no notification that is due to expire. I just want I direct email address to customer service.
Why is it that people with no payment plan have no longer acess to the online chat support?
Yours truley
very annoyed & looking for an alterantive to skype

can I have a reply Can I have a direct email address for customer service

Online Number isn't showing up on people's caller ...

Is there any way to fix this? My online number works because I recently paid for it and it expires May 20.
I know the number works because when I call myself, it rings but displays the "unkown number" problem.
Let me know if there's a way to solve this please.

Update on this issue. I had another support chat:
... (me)
Hi, My Online Number Caller ID shows up when the call is received on a mobile phone, but not on a BT landline (in the UK). My Online Number area code is Cambridge (01223) - is it possible Caller ID would work with BT if the Online Number area code was a different area, like London (020)?
... (support)
If caller ID isn’t displaying, it’s possible caller ID isn’t supported by the local telecommunication provider for the country you are calling. Caller ID is passed along with a call, from Skype through the local telephone companies, up to the mobile or landline number you dialled. If one of the links in the chain does not support caller ID properly, a default number or no number at all will be displayed instead. In most countries, caller ID is supported by the local providers and the number should display as normal. However, there are a few countries where caller ID can be less reliable or it does not work at all.
... (support)
Thank you for waiting. Upon checking this. We the Online Number is currently not supported in BT landlines. We are currently working with the providers so that we can provide our services to most of our clients across the globe. We understand the inconveniece this have cause and we apologize for this. We thank you for your patience and understanding while we work to make Skype even better.
... (me)
Thanks. When will Caller ID work with BT landlines?
... (support)I cannot guarantee a specific time, but we're working on it. Is there anything else I can help you with today?
... (me)
Please escalate this issue. In the UK, BT has 15.8 million landline customers. Sype Online Number in the UK is useless for business until Caller ID works.
... (support)
Will do.
... (me)
Thanks. Can I copy some of this information to the forum for others to read?
... (support)
Yes you can.

Can I use a current number as my online number?

Hello!
I'm interested in setting up an online number for my business, and I already have a phone number being used as my work number. If I could switch my current number to the online number, that would be amazing so that I don't have to change my number. Is that possible? Thank you!

Hi
I have to same question.
In Holand there is one company called Priority but that's
taken over by my isp UPC sadly.... so the're not helping me out i think...
Pfffff
Skype -> land line porting??? Possible?

Online number constantly engaged

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