Online number has not been available

For the past couple of days my online number is not available. There is an automated voice saying that there is a high volume of calls to this number or that the number is busy ....
Any suggestion?

richardbirch wrote:
Dialed the number as you suggested and it is giving me someone else's landline number - not ours.
So next course of action is...?
Report it to BT as a crossed line, at tell them the phone number of the line you are crossed with.
Ask for a free divert to a mobile, if you have one, so you will not miss any calls.
Keep a check on your bill, and note any calls which may have been made on your normal line.
The BT line test will not show a fault, because your real line would be connected to someone else.
An Openreach Field Technician will be needed to fix the fault, but its going to be external to your house, unless you have more that one line, and you are plugged into the wrong one.
This can happen if someone had a cable service, which would end up with two phone master sockets.
There are some useful help pages here, for BT Broadband customers only, on my personal website.
BT Broadband customers - help with broadband, WiFi, networking, e-mail and phones.

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