Online Number isn't showing up on people's caller ...

Is there any way to fix this? My online number works because I recently paid for it and it expires May 20.
I know the number works because when I call myself, it rings but displays the "unkown number" problem.
Let me know if there's a way to solve this please.

Update on this issue. I had another support chat:
... (me)
Hi, My Online Number Caller ID shows up when the call is received on a mobile phone, but not on a BT landline (in the UK). My Online Number area code is Cambridge (01223) - is it possible Caller ID would work with BT if the Online Number area code was a different area, like London (020)?
... (support)
If caller ID isn’t displaying, it’s possible caller ID isn’t supported by the local telecommunication provider for the country you are calling. Caller ID is passed along with a call, from Skype through the local telephone companies, up to the mobile or landline number you dialled. If one of the links in the chain does not support caller ID properly, a default number or no number at all will be displayed instead. In most countries, caller ID is supported by the local providers and the number should display as normal. However, there are a few countries where caller ID can be less reliable or it does not work at all.
... (support)
Thank you for waiting. Upon checking this. We the Online Number is currently not supported in BT landlines. We are currently working with the providers so that we can provide our services to most of our clients across the globe. We understand the inconveniece this have cause and we apologize for this. We thank you for your patience and understanding while we work to make Skype even better.
... (me)
Thanks. When will Caller ID work with BT landlines?
... (support)I cannot guarantee a specific time, but we're working on it. Is there anything else I can help you with today?
... (me)
Please escalate this issue. In the UK, BT has 15.8 million landline customers. Sype Online Number in the UK is useless for business until Caller ID works.
... (support)
Will do.
... (me)
Thanks. Can I copy some of this information to the forum for others to read?
... (support)
Yes you can.

Similar Messages

Online number is not showing up in caller id

I live in the U.S. and my online number is not showing up when I call someone. Is there a way to fix this

unleashyourgeek wrote:
I am constantly having problems with clients not seeing my phone number when I call. Why is this happening? Your answer here was very short and not very specific as to how to resolve this. I have been fighting this for more than 2 months now but I keep paying for a number that people can't see when I call them.
I'm sorry I did not give an answer that met your level of specificity. The original poster did not post the number he/she was trying to call. This is also a worldwide forum mostly inhabited by Skype users along with some Skype employees who post from time to time. I'm not a Skype employee, just a user who makes use of many features of Skype to avoid paying more $$$ to the telephone companies.
When Skype users have Online Numbers, these numbers are not automatically used as Caller ID when calling telephones from a Skype account. This way, the Skype users hold the control over whether or not to have a working phone number show up as Caller ID. Most who have Online Numbers want them used as Caller ID, but the users - and not Skype - get that level of control. In my opinion, that's a good thing.
The surest way to see the current Caller ID settings for your Skype account and change them is to log into your account on the Skype web site (use the "account" link on the upper-right corner of the Skype web site). When you log in, you will see the current settings, and the link to make changes. If you have Online Numbers that can be used for Caller ID, you can select them. Online Numbers in the USA and the UK are examples of the numbers that can be used as Caller ID from Skype, and numbers from Mexico and Australia can't be used as Caller ID. You also have options to use different numbers as Caller ID for calls to telephones in those countries, and have a "default" number used for Caller ID anywhere else. In my case, my default number for Caller ID is my US Online Number, and my UK Online Number is used as Caller ID for calls to the UK.
Even with these settings properly configured, there are still occasions where your number (an Online Number, or a mobile number which has gone through the verification process with two SMS messages) will not appear on the Caller ID displays of the phones you call. This is generally outside the control of Skype. If you are using a number that is not a "local" number in the country that you are calling, it too may not show up on the Caller ID display. Instead of posting on the community forums, using the Support link at the top of this page may be the better way to go. You can go through the knowledge base trying to find a solution, and end up opening a support ticket with Skype. If you have a subscription, you may be able to go to a live chat with Skype support.
Patrick
Location/Ubicacion: Arizona USA
Time Zone/Hora Local: UTC/GMT -7
If this message has adequately addressed your issue, please click on the “Accept as Solution” button. If you found a post useful then please "Give Kudos" at the bottom of my post, so that this information can benefit others.
Si esto mensaje le ha ayudado, por favor haga clic en "Aceptar como solución". Si encuentra un mensaje útil, por favor "Da Kudos" al final del mensaje, por lo que esta información puede beneficiar a otros.
I am not a Skype employee. No soy un empleado de Skype.

My Online number is not showing to the phone I am ...

When I am calling to any other phone using skype, my online number is not showing in the CLI of that phone.
But When I call to my Online number, I can receive calls in my skype.
This is happening after I extended my Online number.

nilaydiya wrote:
When I am calling to any other phone using skype, my online number is not showing in the CLI of that phone.
But When I call to my Online number, I can receive calls in my skype.
This is happening after I extended my Online number.
It is possible that the Caller ID settings got wiped out when you extended your Online Number. This is, unfortunately, something other users have reported. I'm sorry it happened to you.
To reset your Caller ID settings, log into your Skype account here on the Skype web site. Use the "Account" link at the top of this page, and enter your Skype name and password. Then you can access your Caller ID settings, and select your Online Number to - once again - be your Caller ID.
Patrick
Location/Ubicacion: Arizona USA
Time Zone/Hora Local: UTC/GMT -7
If this message has adequately addressed your issue, please click on the “Accept as Solution” button. If you found a post useful then please "Give Kudos" at the bottom of my post, so that this information can benefit others.
Si esto mensaje le ha ayudado, por favor haga clic en "Aceptar como solución". Si encuentra un mensaje útil, por favor "Da Kudos" al final del mensaje, por lo que esta información puede beneficiar a otros.
I am not a Skype employee. No soy un empleado de Skype.

My online number isn't working

I cannot recieve calls from my online number. It stopped working about two weeks ago. I have tried everyting, changing the preference settings. waiting five minutes. uninstalling and reinstalling the software.
To be honest I really frustrated now that a service I am paying for isn't working and there is no proper support service in place.
I have marketed this number and sent it widely -- people are trying to get in touch with me and I am not able to take their calls.

Hi,
I just checked your account and our system denoted several succesful callts to your Online Number lately that were all ended ordinary by hangup on the telephone side.
What are the symptoms you see that make you think it's not working any more?
Follow the latest Skype Community News
↓ Did my reply answer your question? Accept it as a solution to help others, Thanks. ↓

Online number is not showing up when I make a phon...

I renewed my online number but it is not showing up on the poeple I calls caller id.

Skype Customer Support doesn't monitor these community forums. Other Skype users do. Please keep that in mind, if you aren't getting answers to questions posted here.
Getting back to the question of Caller ID, one way to turn on Caller ID is to log into your account on the Skype web site. You should see a link to Caller ID Settings, which is also at:
https://secure.skype.com/account/caller-id/settings
If you have certain Skype Online Numbers, you can select those numbers. Numbers from some countries are not permiited as Caller ID. If you have multiple numbers, Skype can use different numbers on Caller ID when calling those countries. There is even a way to add a mobile number for your Caller ID when calling from Skype.
For me, I have online numbers in 4 countries (USA, Mexico, UK, Australia). When I call from Skype, my default number for Caller ID is the USA number. When calling the UK, my UK number shows up, and the USA number shows up for calls to any other place.
Hope that helps.....
Patrick
Location/Ubicacion: Arizona USA
Time Zone/Hora Local: UTC/GMT -7
If this message has adequately addressed your issue, please click on the “Accept as Solution” button. If you found a post useful then please "Give Kudos" at the bottom of my post, so that this information can benefit others.
Si esto mensaje le ha ayudado, por favor haga clic en "Aceptar como solución". Si encuentra un mensaje útil, por favor "Da Kudos" al final del mensaje, por lo que esta información puede beneficiar a otros.
I am not a Skype employee. No soy un empleado de Skype.

Online Number Subscription not showing

Hello, I already bought two subscriptions for an online number (each for three months), both products are delivered according to my purchase history, but I don't have the online number yet. I have checked account (web and skype) and cannot find anything anywhere. I am in Germany but this was already a week ago.

iamthegongal wrote:
Hello, I already bought two subscriptions for an online number (each for three months), both products are delivered according to my purchase history, but I don't have the online number yet. I have checked account (web and skype) and cannot find anything anywhere. I am in Germany but this was already a week ago.
Depending on the location of the Online Numbers, some take more time to set up than others. For example, in countries where there is a residency requirement (I think German Online Numbers fall into this category), the residency verification must be completed before the number is assigned. For other Online Numbers, the assignment can be almost immediate.
You may want to log into your account here on the Skype web site using the "Account" link at the top of this page. Then click on Online Number, to see if the numbers are listed there. If not, you may want to contact customer service due to the length of time that has passed since you purchased the numbers.
Patrick
Location/Ubicacion: Arizona USA
Time Zone/Hora Local: UTC/GMT -7
If this message has adequately addressed your issue, please click on the “Accept as Solution” button. If you found a post useful then please "Give Kudos" at the bottom of my post, so that this information can benefit others.
Si esto mensaje le ha ayudado, por favor haga clic en "Aceptar como solución". Si encuentra un mensaje útil, por favor "Da Kudos" al final del mensaje, por lo que esta información puede beneficiar a otros.
I am not a Skype employee. No soy un empleado de Skype.

Online number purchase still shows processing..

I purchased online number using my credit card. After entering details of card and verified by visa stage, I got page not displayed error. So far the charge didn't appear in my credit card account.
Near the order number "Pending" is also displayed. Can I assume that the order is really getting processed and wait (maximum 19 days?) OR choose a different number and purchase again?
Thanks.

Hi,
You will have to wait for about 5 to 7 days - that is what I saw in order to everything runs smoothly - if not you may seek support, help and guidance.
have great day !

My Online number stoped worling

Having problem lately. My online number isn't showing to my contacts when i call them in 7 cases out of 10. They see some local numbers, not my online number. It used to work perfectly OK 3 month before, but after i renew my subscription I started having this problem.

bbdc07 wrote:
my online Number. not working. it is busy sound when I call my online Number, please help.
Hello,
First check that your privacy settings are set to ''Allow calls from anyone''.
Then change them to "Allow SkypeIn calls from Only people from my Contacts List".
Save and wait for 5 minutes.
Log out from your Skype account and log back in.
Change settings back to "Allow calls from Anyone".
Save and wait for 5 minutes.
Log out from your Skype account and log back in.
TIME ZONE - US EASTERN. LOCATION - PHILADELPHIA, PA, USA.
I recommend that you always run the latest Skype version: Windows & Mac
If my advice helped to fix your issue please mark it as a solution to help others.
Please note that I generally don't respond to unsolicited Private Messages. Thank you.

Online Number Shows Up As Anonymous on People's Ca...

I've had my online number for over a year and it has correctly showed up on people's caller ids. For the past week when I've called people, they've received a completely different number than my actual online number I pay for, or my number comes up as anonymous on their caller IDs. Please help. Thank you.

(I should note from the start, I am using Skype for Mac version 2.8.0.866.
It is the newest version that I find acceptable.)
Hi Folks,
This is what fixed the problem for me:
(Leonei was the Skype Tech, on Support Live Chat)
On your homepage, please click on Call Phones on the option tab below.
19:16:23 Leoneil B. says,
Do you see your call history below?
19:16:44
I see "Your recent calls"
19:16:53 Leoneil B. says,
Alright.
Then below that, do you see an option for your caller ID?
19:17:00
Yes
19:17:30 Leoneil B. says,
What does it say?
19:17:53
Set up a Call Identification
19:18:13 Leoneil B. says,
Cool. Please click on it.
Then follow the process and put your Online Number.
I just need you to Enable it again.
19:19:07
It's not been setup before.
19:19:23 Leoneil B. says,
Oh, I see.
19:19:55
I have typed in the correct country and number.
This is the result:
"The mobile phone number that you entered is incorrect, please try again."
It won't accept my Skype number.
19:28:38
In the original window-
There is a selection for a Pre-saved number.
But I have no pre-saved number.
19:29:23 Leoneil B. says,
Can you click that option.
19:29:30
Yes
Ok. That came up with my actual Skype number. I verified that.
"Display this number when I call phones"
(It showed my number)
19:32:37 Leoneil B. says,
Since you've just set it up today, it might take 24 hours before it will be totally activated.
19:32:45
Bingo! It's back to working properly!
Thanks very much for your help!
19:32:57 Leoneil B. says,
Cool.

Subscribed online number not showing up on Called ...

Hi, I recently extended my subscription for an online phone number on Skype. Howevermy online number is not showing up on other people's phone when I call them. Instead, they get a random number when I call them. It used to work correctly before the extension. Please recommend the proper procedure to have my online number displayed on other people's phone when I call them. Thank you.

mranderson314 wrote:
Ever since I renewed my original US phone number it no longer shows up the same. While people can dial my US number and reach me. Yet if I call them my 310 US number shows up as a 661 area code or unknown caller, why is this? And can it be changed back to my original 310 number that appears when I call friends and family?
If people on telephones are seeing what you describe when you are calling from Skype, you need to make sure your Caller ID settings have your Online Number used for Caller ID. It is possible something changed the Caller ID settings. If the Online Number expired and then you renewed it, the expiration probably turned off your Caller ID. Caller ID is not enabled by default, allowing Skype users to make that choice.
Patrick
Location/Ubicacion: Arizona USA
Time Zone/Hora Local: UTC/GMT -7
If this message has adequately addressed your issue, please click on the “Accept as Solution” button. If you found a post useful then please "Give Kudos" at the bottom of my post, so that this information can benefit others.
Si esto mensaje le ha ayudado, por favor haga clic en "Aceptar como solución". Si encuentra un mensaje útil, por favor "Da Kudos" al final del mensaje, por lo que esta información puede beneficiar a otros.
I am not a Skype employee. No soy un empleado de Skype.

Online number the same as an existing phone number...

Okay, I'll ask this a second time. I'm starting to wonder if there's actually a customer service department around here or not...
I am a Phoenix area resident, but I'm currently working overseas. I set up a Skype online number so that people could call me back home. In particular, I am getting ready to start grad school and I need this number available to take calls from my advisors.
Unfortunatley, I get about 2-3 calls per day from different numbers. People claim that someone from my number keeps calling them and hanging up. Obviously, this is not true. I'm not even logged in unless I'm home.
Because I am expecting important calls on this number, I can not block calls that are not on my contacts. That would block calls from people whom I need to speak to. I need this mystery resolved as quickly as possible. I have paid good money for this number and I do not want to have to shut it off.
Is there any actual customer service department here, or am I on my own? When I posted the question, I didn't mean "Oh, ignore it and make me wait 6 days."

jacktrout24 wrote:
I own a small business and use Skype as my outgoing calls from my home and kept a basic At&t incoming groundline into my home. The problem is sometimes potential clients just call back on the number in their caller ID instead of my home number.
I would like to make my displayed number from me on Skype to people I call showing my home telephone number. Can this be done?
Thanks, JT
The only way you could make your home number appear as Caller ID when you call from Skype is if your home number can receive the SMS messages sent by Skype in the verification process. In most places, landline phones are not able to receive SMS messages, so your landline telephone carrier would be able to answer that. If the landline number can't receive SMS messages, then you would not be able to use it as Caller ID with Skype.
Patrick
Location/Ubicacion: Arizona USA
Time Zone/Hora Local: UTC/GMT -7
If this message has adequately addressed your issue, please click on the “Accept as Solution” button. If you found a post useful then please "Give Kudos" at the bottom of my post, so that this information can benefit others.
Si esto mensaje le ha ayudado, por favor haga clic en "Aceptar como solución". Si encuentra un mensaje útil, por favor "Da Kudos" al final del mensaje, por lo que esta información puede beneficiar a otros.
I am not a Skype employee. No soy un empleado de Skype.

Bought Online Number but doesn't work

I bought an online number and it shows up on my account, yet i never got charged on my credit card although it says payment delivered. Everytime I try to call it says you need skype credit. It does not let me call and does not let anyone call me either. It says I need skype credit, but I have used this service before and never needed any. What is the point of paying 60 bucks a year!? Please help!

smetzer13b wrote:
Everytime I try to call it says you need skype credit. It does not let me call. It says I need skype credit
An Online # is for your contacts to call you. You can't make calls from an Online #.
Online number
TIME ZONE - US EASTERN. LOCATION - PHILADELPHIA, PA, USA.
I recommend that you always run the latest Skype version: Windows & Mac
If my advice helped to fix your issue please mark it as a solution to help others.
Please note that I generally don't respond to unsolicited Private Messages. Thank you.

I renewed my subscription, but my old online numbe...

Really irratated by the fact that I renewed my previous subscription for a online number but my previous online number doesn't show. I think I spent more than I should have on my subscription and it still doesn't do what I thought it would do. What even more irratating is I can't find a phone number to call skype to deal with this problem. Can anybody help me out?

Customer88 wrote:
As far as I know, Skype doesn't have any form of customer service.
https://support.skype.com/en/faq/FA1170/How-can-I-contact-Skype-Customer-Service
TIME ZONE - US EASTERN. LOCATION - PHILADELPHIA, PA, USA.
I recommend that you always run the latest Skype version: Windows & Mac
If my advice helped to fix your issue please mark it as a solution to help others.
Please note that I generally don't respond to unsolicited Private Messages. Thank you.

My new Online number not displaying on the phones....

My new online number is not showing up when i call mobiles (tried several of them).
It is impossible to select it from the pre-selected numbers or anything of that kind. I can select that skype shows all my previous historical numbers that i have ever used... ...but not the new online number.
ANNOYING!!
I have just paid €15 for nothing!!
*edited for privacy*

Aalto21 wrote:
My new online number is not showing up when i call mobiles (tried several of them).
It is impossible to select it from the pre-selected numbers or anything of that kind. I can select that skype shows all my previous historical numbers that i have ever used... ...but not the new online number.
ANNOYING!!
I have just paid €15 for nothing!!
new number: +358 9 2316 XXXX
purchase order: 63648XXXX
Thanks for posting your Online Number. Unfortunately, Online Numbers in Finland can't be used as Caller ID when calling telephones from your Skype account. Online Numbers from a few countries (Chile, Denmark, Estonia, Hong Kong, Poland, Sweden, the UK and the US) can be used this way.
Patrick
Location/Ubicacion: Arizona USA
Time Zone/Hora Local: UTC/GMT -7
If this message has adequately addressed your issue, please click on the “Accept as Solution” button. If you found a post useful then please "Give Kudos" at the bottom of my post, so that this information can benefit others.
Si esto mensaje le ha ayudado, por favor haga clic en "Aceptar como solución". Si encuentra un mensaje útil, por favor "Da Kudos" al final del mensaje, por lo que esta información puede beneficiar a otros.
I am not a Skype employee. No soy un empleado de Skype.

$60 Online Number, 12 month subscription

When I ordered this "Online Number, 12 month subscription", I thought it meant that I could call land lines and cell phones (with some limitations) for 12 months with no other fees. However, I am only able to call toll-free numbers. Every other number I call (other than other skype calls) says I need to pay for the calls. I thought that was what the subscription was for. Why do I have to pay twice? I tried the online chat and she said that the subscription means I get free calls to my number. I don't get to make any free calls. That isn't what the website seemed to be saying. It seems so desceptive. My friends paid the same amount and they make calls with no problem. I just don't get it. Is there anyone who can help me?

Hello
I see from your account that you have purchased a Skype Number (aka an Online Number). These are so your contacts can call you (inbound calls). You can't make calls from one.
http://www.skype.com/en/features/online-number/
To make calls you require either a Calling Plan (aka a Subscription) or Skype Credit.
Skype subscription Buy Skype credit
TIME ZONE - US EASTERN. LOCATION - PHILADELPHIA, PA, USA.
I recommend that you always run the latest Skype version: Windows & Mac
If my advice helped to fix your issue please mark it as a solution to help others.
Please note that I generally don't respond to unsolicited Private Messages. Thank you.

Online Number isn't showing up on people's caller ...

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