Online number issues - Ordering

Hi,
Just placed an order for an online number.. Durng the payment auth the page refreshed but I could not see an payment history. When I go back to the onlinenumber area I can see the number I choose and 3 orders pending against this. Please can you adivse on what to do... I don't wish to be charged 3 times for a single number.
Kind Regards

chacalito95 wrote:
I recently bought the online number yesterday . For some reason i cannot recieve calls ? i gave my parents the number and they say it does not go through ? what can i do ?
It sounds like a Privacy setting related to Online Numbers is blocking those calls. When you purchase an Online Number, Skype does not automatically allow calls to that number to reach your Skype account. Using the Skype program on a computer (not the apps on mobile phones or other devices), you can access the Privacy settings and change the setting for Online Numbers to allow calls from anywhere to come through. When you make that change, please allow 5-10 minutes for the change to take effect. Then it should work for you.
Patrick
Location/Ubicacion: Arizona USA
Time Zone/Hora Local: UTC/GMT -7
If this message has adequately addressed your issue, please click on the “Accept as Solution” button. If you found a post useful then please "Give Kudos" at the bottom of my post, so that this information can benefit others.
Si esto mensaje le ha ayudado, por favor haga clic en "Aceptar como solución". Si encuentra un mensaje útil, por favor "Da Kudos" al final del mensaje, por lo que esta información puede beneficiar a otros.
I am not a Skype employee. No soy un empleado de Skype.

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I can't find my online number after order.

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Please contact Skype Customer Service with your problem.
See: https://support.skype.com/en/faq/FA1170
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I have troubleshooted and posted on here and changed privacy settings and upgraded to the latest Skype version and have been in a continuous online feedback loop w/ Skype desperately looking for answers. MAD!
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lyndertia wrote:
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Please file here:
https://support.skype.com/en/faq/FA1170/How-can-I-contact-Skype-Customer-Service
TIME ZONE - US EASTERN. LOCATION - PHILADELPHIA, PA, USA.
I recommend that you always run the latest Skype version: Windows & Mac
If my advice helped to fix your issue please mark it as a solution to help others.
Please note that I generally don't respond to unsolicited Private Messages. Thank you.

RTX 4088 not ringing when called using online numb...

I have read a lot of posts some with solutions( that don't work) and others stating that this is a known skype issue.
Firstly i have just bought my second cordless phone, RTX 4088, nice phone but wont ring when anyone rings me on my online number. This is hit and miss, works some days others not. Actually doesn't work most of the time.
I had a long chat with skype support and did as a another post suggested deleted an xml file, changed some settings and sat about for 5 minutes, this didn't work.
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Skype please fix this bug and stop giving us the run around.....

Hi, rpardz,
Have you reported this issue to Skype Customer Service? If not, please do! I recommend including your order number and date you placed your order. Here is a link to the information on how to contact Skype Customer Service: https://support.skype.com/en/faq/FA1170/how-can-i-contact-skype-customer-service
Regards,
Elaine
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My new Online number not displaying on the phones....

My new online number is not showing up when i call mobiles (tried several of them).
It is impossible to select it from the pre-selected numbers or anything of that kind. I can select that skype shows all my previous historical numbers that i have ever used... ...but not the new online number.
ANNOYING!!
I have just paid €15 for nothing!!
*edited for privacy*

Aalto21 wrote:
My new online number is not showing up when i call mobiles (tried several of them).
It is impossible to select it from the pre-selected numbers or anything of that kind. I can select that skype shows all my previous historical numbers that i have ever used... ...but not the new online number.
ANNOYING!!
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purchase order: 63648XXXX
Thanks for posting your Online Number. Unfortunately, Online Numbers in Finland can't be used as Caller ID when calling telephones from your Skype account. Online Numbers from a few countries (Chile, Denmark, Estonia, Hong Kong, Poland, Sweden, the UK and the US) can be used this way.
Patrick
Location/Ubicacion: Arizona USA
Time Zone/Hora Local: UTC/GMT -7
If this message has adequately addressed your issue, please click on the “Accept as Solution” button. If you found a post useful then please "Give Kudos" at the bottom of my post, so that this information can benefit others.
Si esto mensaje le ha ayudado, por favor haga clic en "Aceptar como solución". Si encuentra un mensaje útil, por favor "Da Kudos" al final del mensaje, por lo que esta información puede beneficiar a otros.
I am not a Skype employee. No soy un empleado de Skype.

Where is my online number?!

Hi,
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Thanks in advance.

Domovidas wrote:
ME too I have this Problem. I had an online Number (at Hong-KOng) but I cant find it any more anywhere et have never been written by email I should pay for prolongation ...
Hi,
I can confirm that you have 2 active Online Numbers at the moment (UK and Hong Kong).
If you wish to see them, you need to log in to your account (on Skype webpage) and click on "Online Number" tab. There you will be able to check the details of your numbers and extend them if needed.
I hope it helps
If my answer helped to fix your issue, mark it as a Solution to help others.
Thank You!
Please send private messages only upon request.

Possible mobile online number? need something to r...

hi everyone
anyone know any solution for me?
i love skype and i would like to join if there is a service just like online number, but in mobile version.
i need something i can receive SMS, so landline version of online number is not very working for me.
anyone know anyting i can do?
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can I purchase an online number & have calls forwarded to my mobile?
If so, will callers pay local rate charges?
Do I need to have the Skype app installed on my phone in order to recieve the calls? (I do have it installed, but it really drains my battery)
Would be be able to see who is calling and which number they're calling (my mobile number or the 'online number')?
Hi,
Here are the answers to your questions:
1. You can forward Online Number calls to your mobile:
http://www.skype.com/intl/en/features/allfeatures/call-forwarding/
2. Callers pay local rates if Online Number is local to them. Online Number acts like a regular landline number and people calling this number will get charged the same way as they would call regular landline in that area/country. Keep in mind that for call forwarding to your mobile number you will be charged. It would be the same if you call your mobile from your Skype account.
3. If you forward calls to your mobile number, then you don't need Skype on your phone.
4. You should be able to see who is calling. Skype should forward caller ID as well if it is enabled by caller. As you know not everybody has their caller ID visible when making calls.
I hope this helps.
Andre
If answer was helpful please mark it with Kudos and if issue is resolved mark it with solution. This will help other users find this answer more easily. Thanks in advance!

HELP! Trying to renew my skype online number subsc...

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Last payment
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Hello,
1. Allow your current Skype Number subscription to expire. You won't lose your number -- it will be held on your account for reactivation for 90 days following the subscription expiration date.
2. After the subscription expires, sign on to your account details. You should be presented with a triangle icon with an exclamation mark inside of it, and be greeted with the message that your Skype Number subscription has expired. Click on the "Reactivate" link, and proceed to renew; at that time,
TIME ZONE - US EASTERN. LOCATION - PHILADELPHIA, PA, USA.
I recommend that you always run the latest Skype version: Windows & Mac
If my advice helped to fix your issue please mark it as a solution to help others.
Please note that I generally don't respond to unsolicited Private Messages. Thank you.

Online Number for Brazil no longer available?

My online number just stoped working. Back in May I received an email stating the Skype team had addressed the issues with Brazil Telecom and I could order online numbers, since Transit was not releasing the old numbers. I ordered a new number on July 20th thru purchase order 59645482. The number worked fine until November 20th, when friends started reporting busy tone. Today I found out, thru an agent that the number has been disconnected and that you no longer can get online numbers in Brazil.
Despite the fact that I was not notified or refunded, I would like to know if there is any plans to restore the Online service to Brazil and what is the timeline.

Please contact customer support: https://support.skype.com/en/faq/FA1170/How-can-I-contact-Skype-Customer-Service
Note: In some cases you can use a live chat with them: http://support.skype.com/en/support_selection
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WHAT IS my online number I've just paid for?

Hi,
I've just completed my order for an online number (that would be the 3rd one I own from Skype), but now you have an error on your website, I was not ask from which city I want the number to come from (only from which country) and I got charged, but I've hot no number at all.
Would you please copme back to me,and quickly, on that one?
What is the number I've just paid for???
Thanks,
Anna
Do you have a support email or phone at all? I cannot post the transaction details on a public forum!

Hi,
I can confirm that you have active 3 Skype Numbers. But for security reasons I cannot provide you any further info.
Please go to your account's page and check details under Skype Number tab
And Customer Service can be contacted as explained in this FAQ: https://support.skype.com/en/faq/FA1170
If my answer helped to fix your issue, mark it as a Solution to help others.
Thank You!
Please send private messages only upon request.

Get a French online number from an Italian Skype M...

Hi,
in order to get a French online number is a proof of residence required in any case (individual vs Skype manager)?
I have an Italian Skype Manager and would like to set up a French online number. Do I need a proof of Residence in France? If yes, is a proof of residence in France enough or it must be in the area I would like to set up the number in (ex. Paris number)?
Thanks

glennivy1 wrote:
Also I want to ask how to check if that existing online I have has now expired?
You won't be able to change your existing Online Number to one in a different area or country, but you could purchase a new number in the area and/or country you want. One way is to log into your account on the Skype web site (using the "Account" link above), then go to Online Numbers. You will see a link to purchase another number, and see your existing number(s) with the date that each number expires. You can have up to 10 Online Numbers.
If the first number is no longer needed, you don't have to do anything with it. It will expire, and then after the 90-day grace period where you can reclaim the number, it will drop off your account.
Hope that helps!
Patrick
Location/Ubicacion: Arizona USA
Time Zone/Hora Local: UTC/GMT -7
If this message has adequately addressed your issue, please click on the “Accept as Solution” button. If you found a post useful then please "Give Kudos" at the bottom of my post, so that this information can benefit others.
Si esto mensaje le ha ayudado, por favor haga clic en "Aceptar como solución". Si encuentra un mensaje útil, por favor "Da Kudos" al final del mensaje, por lo que esta información puede beneficiar a otros.
I am not a Skype employee. No soy un empleado de Skype.

Transfer from all countries online number ($18/3 m...

Hi,
Please guide me how to transfer from 'ALL countries online to US /Canada online number' - as it was an error and I don't have to pay $18 where the transaction is still pending - please help me to transfer to US online and to refund the balance or anyother confirmation - thank you!
BB.

1) I needed an 'online' number to call other skypes accounts ( on their mobiles, on their computer skypes etc.,) - and also I saw the Discount you offer "US & Canada" unlimited $2.99 / month.
My kind request ( I will not be traveling outside USA) : Please allow me to have online number at a discounted rate per month ( $2.99 / month instead of $18 for 3 months).
Two problems here....
1. The Online Numbers only work to *receive* calls from telephones on your Skype account. They do nothing for calling phones.
2. There is no discount for an Online Number as you describe. They are either US$ 18/3 months, US$ 60/year, or US$ 30/year if you already have a subscription to call telephones.
If you want to receive calls from telephones and make calls to telephones in the USA, you would need two items - an Online Number in the US at the prices I listed above, and some way to pay for the calls you make from Skype to telephones in the US (Skype Credit, or the Unlimited USA & Canada subscription at US$ 2.99/month). You must have both, in order to be able to make calls to telephones as well as receive calls from telephones.
If Skype users you are calling run the Skype app on their smart phones or other devices, you would just call them on their Skype account name. This would be a free call, not requiring an Online Number or a subscription (or Skype Credit on your account). You need the subscription (or Skype Credit) only if you are calling those people at their mobile phone numbers, and only need the Online Number if you want them to be able to call you from a telephone and not from Skype.
2) transaction date is shown for my order number "626216569" says 6/19/2012 - 02:43 GMT.
My question: when this will be effective for me to call my relatives and friends who have skype ( I don't have skype so I'm getting a skype 'online' US only number ).
I hope this helps you to understand my issues - I thought my 'online' number will be ready by this evening , as I did my transaction yesterday ( but it is giving a wrong transaction date too).
I'm really confused how long to wait to get this 'online' number... and I'm very very excited about this 'online' number that I'm getting , but I don't know when I'm going to get it.
Again, you don't need to purchase anything if the people you are calling are also on Skype. Call them using their Skype name, and it is a free call.
As for what you purchased, you may want to click on the "Support" link above and file a request with Skype Support about that. I'm not a Skype employee, so I can't look into the status of your recent purchase.
Patrick
Location/Ubicacion: Arizona USA
Time Zone/Hora Local: UTC/GMT -7
If this message has adequately addressed your issue, please click on the “Accept as Solution” button. If you found a post useful then please "Give Kudos" at the bottom of my post, so that this information can benefit others.
Si esto mensaje le ha ayudado, por favor haga clic en "Aceptar como solución". Si encuentra un mensaje útil, por favor "Da Kudos" al final del mensaje, por lo que esta información puede beneficiar a otros.
I am not a Skype employee. No soy un empleado de Skype.

Online number issues - Ordering

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