Online Number never activated

I purchased an online number using my skype credit. It said it would take up to 2 weeks to content .. 5 weeks later I am still waiting. What should I do?

Hi, YoelBA, and welcome to the Community!
Please do contact Skype Customer Service directly to sort this. Here is a link to the instruction on how to contact Skype Customer Service via their secure portal: Contact Customer Service
As you know you wish to contact Customer Service, skip past Step 2 of the instruction and proceed to Step 3, Continue Support Request. You may also skip past in Step 4 where you will be referred back here to the Community; no need to do this as the Community is where you started!
Regards,
Elaine
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My online number never worked

I purchased an online number in Edinburgh, UK and it NEVER worked (three weeks and counting). I can't find a tech support phone number or anything like that in the Skype site. There is only one email address [email protected] that is not being checked or simply ignoring my emails.
I've been using Skype fore years and haven't had a problem before but now I'm beginnnig to feel ripped off. I find it ridiculous that the only way to get some tech support is this public forum.

Hi,
have you already checked the things mentioned in the following FAQ:
https://support.skype.com/en/faq/FA10615/Why-am-I-not-receiving-calls-to-my-Online-Number
To contact customer service:
https://support.skype.com/en-us/faq/FA1170/How-can-I-contact-Skype-Customer-Service

Online Number - Never Available

Can you please advise me why my online number is never available to take inbound calls, the inbound call should be routed to my voice mail. ?

I found the following reply to a very similar question on another thread. Seems strange, but it worked for me, so worth a try:
First check your privacy settings are set to ''Allow calls from anyone''.Then change them to "Allow SkypeIn calls from Only people from my Contacts List".Save and wait for 5 minutes.Log out from your Skype account and log back in. Change settings back to "Allow calls from Anyone". Save and wait for 5 minutes.Log out from your Skype account and log back in.
If there is some other issue, please contact customer support:
Please contact customer support: https://support.skype.com/en/faq/FA1170/How-can-I-contact-Skype-Customer-Service
Note: In some cases you can use a live chat with them: http://support.skype.com/en/support_selection

Incoming online number / Skype-to-Skype connection...

Whever I get an incoming call I frantically click on the green button but I can never connect. I have divert to my mobile and the caller waits perhaps only three times in ten for the diverted call to connect. Firstly that is costing me money and secondly I am missing calls from anything with a withheld number (which is usually someone trying to sell me something.
I have no problem making outgoing calls.
Any ideas and suggestions anyone please?
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Hi there, I have just registered for an online number and activated call forwarding but my problem is i cannot transfer calls to different users even though the option is available for me to add the number and transfer the call.
When I transfer the call it just rings back to my own account number. Is there a solution to this? Suggestions and ideas please

Skype online number doesn't display in Hong Kong, ...

Hi all,
I've subscribed a Skype number in Hong Kong, set it as my caller ID. However, whonever I call in Hong Kong, it only show as Unknown Caller. On the other hand, if I call someone in Australia, the number does come up correctly as +852XXXXXXXX. Anyway got any idea?
Thanks,
Ray

@stitcherella
Your Online Number is active, but if you are not able to receive calls when you are online then customer service will need to investigate this.
Please follow steps here: https://support.skype.com/faq/FA1170
If answer was helpful please mark it with Kudos and if issue is resolved mark it with solution. This will help other users find this answer more easily. Thanks in advance!

Online number doesn't work anymore

Hi everyone,
I bought an online number approximately 1 month ago. It worked perfectly but now it says that this number is disconnected or no longer in service while it should work for two more months.
The number is +1 312 307 3347
Thanks for your help

@stitcherella
Your Online Number is active, but if you are not able to receive calls when you are online then customer service will need to investigate this.
Please follow steps here: https://support.skype.com/faq/FA1170
If answer was helpful please mark it with Kudos and if issue is resolved mark it with solution. This will help other users find this answer more easily. Thanks in advance!

Swiss online number doesn't appear

Hello!
My swiss online number doesn't work when i try to verify it, it says it isn't a mobile number... so it doesn't show up when i call...
That's too bad, people don't answer to weird skype user name or US number...
I paid for that swiss number, what is the solution???
Thx!

@stitcherella
Your Online Number is active, but if you are not able to receive calls when you are online then customer service will need to investigate this.
Please follow steps here: https://support.skype.com/faq/FA1170
If answer was helpful please mark it with Kudos and if issue is resolved mark it with solution. This will help other users find this answer more easily. Thanks in advance!

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I am trying to register for an online Skype number. But when I get to the screen asking for an area code, there are no options. So I can't proceed beyond this point. I live in Texas. Are there any restrictions in Texas that might be preventing me from getting an online Skype number? Or is there a web site problem? I have a valid Skype account and apps loaded on my computer and iphone. Frustrating...

@stitcherella
Your Online Number is active, but if you are not able to receive calls when you are online then customer service will need to investigate this.
Please follow steps here: https://support.skype.com/faq/FA1170
If answer was helpful please mark it with Kudos and if issue is resolved mark it with solution. This will help other users find this answer more easily. Thanks in advance!

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Online number has never worked

I have just had a reminder that my online number is about to expire, but it has never worked. When I dial it, it connects for a nano-second, and then immediately I get the disconnected beeps.
I wondered if it was my phone supplie preventing the number being used? (They don't weant me to circumnavigate their service?).
I won't be renewing the subscription as i cannot use the phone number

First check your privacy settings are set to ''Allow calls from anyone''.Then change them to "Allow SkypeIn calls from Only people from my Contacts List".Save and wait for 5 minutes.Log out from your Skype account and log back in. Change settings back to "Allow calls from Anyone". Save and wait for 5 minutes.Log out from your Skype account and log back in.
If the above does not work, please contact customer service: https://support.skype.com/en/faq/FA1170/How-can-I-contact-Skype-Customer-Service
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Online Number is already being used by some other ...

Hi,
I have bought an online number yesterday 19th June, and after the subscription got activated, I got to know that this number is already in use with some other company. When I dial the same skype online number it rings in some other company's call center.
Kindly help.
Regards,
Deepanshu Dhawan

it seems that skype messed up numbers somehow. i have online UK number and I'm getting 5-10 call everyday from different german numbers who have missed calls from me. of course i've never called them

Where is my online number?!

Hi,
I ordered my online number about a week ago and only got around to paying it today, and I wanted to send it forward to family and friends, but I can't for the life of me find the actual number as I didn't write it down before. Can anyone tell me where I can find it under account settings? I wanted to email customer care but can't find any email for them, either.
Thanks in advance.

Domovidas wrote:
ME too I have this Problem. I had an online Number (at Hong-KOng) but I cant find it any more anywhere et have never been written by email I should pay for prolongation ...
Hi,
I can confirm that you have 2 active Online Numbers at the moment (UK and Hong Kong).
If you wish to see them, you need to log in to your account (on Skype webpage) and click on "Online Number" tab. There you will be able to check the details of your numbers and extend them if needed.
I hope it helps
If my answer helped to fix your issue, mark it as a Solution to help others.
Thank You!
Please send private messages only upon request.

Online Number Not Working

I bought an online number and to the best of my knowledge it is activated. When I call it, it will just ring and go to voicemail, but it does not ring on my computer or mobile phone (android with skype installed and running). Please help me remedy this. I have been to the FAQs and have changed the settings to receive calls from anybody, and even switched my preference back to "contacts only" for five minutes and then switched it back to "anyone" again, but to no avail. I still cannot receive calls on my computer or android phone, I can only listen to voicemail.

I have the same problem. I was on skype for over an hr last nite chatting trying to fix problem with no results.
When I call the online # from my cell it rings but not on puter. My sons tried to call with the same problem.
When I call my son on skype I cannot hear it ring but I hear him when he comes on the line.
I dont know what to do next

Online number still not working

I have an online number, but it doesnt work. (engaged noise when rung)
1st - i did all the things listed in the 'help' section regarding this problem-
didnt work
2nd - went on live chat and he told me to do the same thing and some other stuff.
Still didnt work, so he referred my case to main office and said someone would be in touch to fix it. This was last week and i still havent heard anything!
I need to use this number ASAP! Can someone please fix it?
My account is ' infinitywebsitestudio '
Thank you!

Hi Norman,
Same thing with me...
I was receiving the skype emails giving updates on the issue about the Online numbers in Brazil.
Then, I got an email on June 30 saying that we could try to keep the same number, but skype was opening a new line and my subscription would be transfered to that number. And also, I would be getting 2 additional months free for the inconvenience... The email was very confusing and there were no clear instructions on how to proceed. It is copied below:
"As you know, on May 4, Transit Telecom unilaterally decided to terminate its relationship withSkype...
We realize that you may prefer to keep the previous Skype Online Number you had through Transit Tele...
Well, what happened was that I got a new number and both (the old and the new) have been showing as active in my account. My subscription (recently renewed for 1 year) is linked to my old number, that does not work (always busy).
The new number, opened on the day that I have received the email above, has worked fine ever since, but is going to expire in 10 days and there is no indication that my subscription will be transfered from the old (not working) number to the new number (good one) when it expires...
I will not buy an extension for the new number since I've already gotten it for the old one... I just need my subscription linked to a number that actually works, which ever number it is...
Oh, and I tried changing the privacy settings to allow receiving calls from anyone... Didn't work !
I am looking forward to hearing back from you hopefully with a solution.
Thank you !

My Online Number has been deactivated???

My Online Number has been deactivated.
I was not informed.
Now it has been brought to my attention by a customer i find that hte system tells me the number is no longer available but when I call it there is no answer so it is not being used.
I would like my old number back. How do I achieve this?
I must say it is also VERY frustrating that I there is no contact information for customer services at all on this site and if there is it is so well hidden that it is impossible to find. Big negative.

betsycam,
I apologize for the problems you had activating your Galaxy S4, we definitely need to get it up and running. From the details provided, it sounds like it didn't activate properly. Was the Bionic on when you swapped them online? Power off both phones; remove/re-insert SIM in Galaxy S4 and try again. If problem is still there, completing a factory reset will push the activation through.
AdaS_VZW
Follow us on Twitter at @VZWSupport

Online Number never activated

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