Online Number Not Received

I've ordered and paid for an online number. I received an e-mail confirming that the order was received & fulfilled. However, I never received confirmation of the online number, nor is it showing up for me in Skype. How should I proceed to find out what happened?
Thanks,
Meike

For Germany I have read that it may take up to two weeks. something to do with the German govt. Skype has no control over this. I am not german, but have read this on other threads,
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My online Number. not working. it is busy sound wh...

my online Number. not working. it is busy sound when I call my online Number, please help.
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bbdc07 wrote:
my online Number. not working. it is busy sound when I call my online Number, please help.
Hello,
First check that your privacy settings are set to ''Allow calls from anyone''.
Then change them to "Allow SkypeIn calls from Only people from my Contacts List".
Save and wait for 5 minutes.
Log out from your Skype account and log back in.
Change settings back to "Allow calls from Anyone".
Save and wait for 5 minutes.
Log out from your Skype account and log back in.
TIME ZONE - US EASTERN. LOCATION - PHILADELPHIA, PA, USA.
I recommend that you always run the latest Skype version: Windows & Mac
If my advice helped to fix your issue please mark it as a solution to help others.
Please note that I generally don't respond to unsolicited Private Messages. Thank you.

Online number not showing up

Why is my online number not showing up when I call mobiles or landlines?
I have purchased US number and it expires in may. Please help.

mranderson314 wrote:
Ever since I renewed my original US phone number it no longer shows up the same. While people can dial my US number and reach me. Yet if I call them my 310 US number shows up as a 661 area code or unknown caller, why is this? And can it be changed back to my original 310 number that appears when I call friends and family?
If people on telephones are seeing what you describe when you are calling from Skype, you need to make sure your Caller ID settings have your Online Number used for Caller ID. It is possible something changed the Caller ID settings. If the Online Number expired and then you renewed it, the expiration probably turned off your Caller ID. Caller ID is not enabled by default, allowing Skype users to make that choice.
Patrick
Location/Ubicacion: Arizona USA
Time Zone/Hora Local: UTC/GMT -7
If this message has adequately addressed your issue, please click on the “Accept as Solution” button. If you found a post useful then please "Give Kudos" at the bottom of my post, so that this information can benefit others.
Si esto mensaje le ha ayudado, por favor haga clic en "Aceptar como solución". Si encuentra un mensaje útil, por favor "Da Kudos" al final del mensaje, por lo que esta información puede beneficiar a otros.
I am not a Skype employee. No soy un empleado de Skype.

Certain number not receiving text messages

I've been having a problem with my phone where a single number will not receive any text messages sent from my number. I receive any texts from him without any issue, and we can both call each other as well. I am on Verizon, an iphone 5 with the latest software (7.1). He is on AT&T with an android device. He does not and has never had an iphone on his account, so I know it's nothing to do with iMessage (I have turned iMessage on and off as well to no avail). We have both deleted groupme or other messaging systems that other help threads I've seen online blame as the problem. I have not had this problem with anyone else in my contacts, and it seems to have started out of nowhere.

When you send a message from your phone, is the bubble around the message blue or green? If it is blue, your phone is attempting to send it via iMessage to a phone which cannot access iMessage.
If the bubble is blue, do you get a warning message that the message cannot be sent(or some other message to that effect)? If so, there should be a little question mark/asterisk next to the warning. Touch that and you should get an option to send as an SMS. Do that, but this also points out the fact that you do not have SMS enabled on your phone.
Go into the settings, under iMessage (or Messages, I can't remember which it is) and make sure that send as SMS if iMessage is unavailable is checked.

Online Number Not Working

I bought an online number and to the best of my knowledge it is activated. When I call it, it will just ring and go to voicemail, but it does not ring on my computer or mobile phone (android with skype installed and running). Please help me remedy this. I have been to the FAQs and have changed the settings to receive calls from anybody, and even switched my preference back to "contacts only" for five minutes and then switched it back to "anyone" again, but to no avail. I still cannot receive calls on my computer or android phone, I can only listen to voicemail.

I have the same problem. I was on skype for over an hr last nite chatting trying to fix problem with no results.
When I call the online # from my cell it rings but not on puter. My sons tried to call with the same problem.
When I call my son on skype I cannot hear it ring but I hear him when he comes on the line.
I dont know what to do next

Number not received

Hi,
Ordered Skype number on 1st August still not received my number. Even I dint get the refund. Please addresss this ASAP.
Order Number: [removed for privacy]

Hi, Anand.sri.in, and welcome to the Community,
As the Community is not an official support portal for Skype Customer Service, and we do not have access to Skype accountholder records, you will need to contact Skype Customer Service directly to enquire.
Here is a link to the instruction on how to contact Skype Customer Service via their secure portal: Contact Customer Service
As you know you intend to contact Customer Service, skip past Step 2 of the instruction where several articles from the FAQ library will appear for you to review, and proceed to Step 3, Continue Support Request (the "button" appears at the lower right corner of the website page). You may also skip past in Step 4 where you will be referred back here to the Community; no need to do this as the Community is where you started.
Regards,
Elaine
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Serial number not received

Hello
On March 21 I payed the fee for the creative cloud membership for photoshop and lightroom. Up until now (april 11) I did not receive my serial number(s) or downloadlinks.
There is only 9 days of free trials left, and I need Lightroom. When can I receive my serial numbers?
Best regards
Peter Maessen (netherlands)

you should start your own thread, but again:
there is no serial number used with adobe cc programs. you use your adobe id.
go here and download the cc desktop app (using your adobe id), Download Adobe Creative Cloud apps | Free Adobe CC trial
after the desktop app is installed, open it and use it to install your ps and lr programs.

Online number not working in Korea

Hi,
My Korean skype online number is not working. I bought it on November 11, 2011. No phone calls I have made have gone through when testing it. I have checked the call settings in my account and they are set to allow calls from anyone through.
Skype name: Ssgt300
Online Number: 827078931619
order #:547537601
Please tell me how I can fix this, tell me who I contact to get my money refunded.'
Thanks.

I tried to call your Online number and heard the auto-answer telling to leave the voice-mail.
It seems you need to release the voice-mail arrangements.

My new Online number not displaying on the phones....

My new online number is not showing up when i call mobiles (tried several of them).
It is impossible to select it from the pre-selected numbers or anything of that kind. I can select that skype shows all my previous historical numbers that i have ever used... ...but not the new online number.
ANNOYING!!
I have just paid €15 for nothing!!
*edited for privacy*

Aalto21 wrote:
My new online number is not showing up when i call mobiles (tried several of them).
It is impossible to select it from the pre-selected numbers or anything of that kind. I can select that skype shows all my previous historical numbers that i have ever used... ...but not the new online number.
ANNOYING!!
I have just paid €15 for nothing!!
new number: +358 9 2316 XXXX
purchase order: 63648XXXX
Thanks for posting your Online Number. Unfortunately, Online Numbers in Finland can't be used as Caller ID when calling telephones from your Skype account. Online Numbers from a few countries (Chile, Denmark, Estonia, Hong Kong, Poland, Sweden, the UK and the US) can be used this way.
Patrick
Location/Ubicacion: Arizona USA
Time Zone/Hora Local: UTC/GMT -7
If this message has adequately addressed your issue, please click on the “Accept as Solution” button. If you found a post useful then please "Give Kudos" at the bottom of my post, so that this information can benefit others.
Si esto mensaje le ha ayudado, por favor haga clic en "Aceptar como solución". Si encuentra un mensaje útil, por favor "Da Kudos" al final del mensaje, por lo que esta información puede beneficiar a otros.
I am not a Skype employee. No soy un empleado de Skype.

Online number not working correctly.

I bought an online (Irish) number last week.
It works OK when anyone from inside of Ireland calls it but when someone from abroad calls they get an automated message saying that "the number is not active".
I'm wondering why this is and how to resolve it..
Regards, Evert.

I'm having the same problem. I have an online number for the 415 area code but every time I call someone my number is a 661 area code. Not cool. How do we get this fixed?

Online Number not working even after changing priv...

Hello all,
I'm having problems with my online number,
I can't dial into it - I've changed the privacy settings but no go,
I can dial out and the number appears on the receiving phone,
Any suggestions ?

Hii there,
I am also experiencing this issue....Anyone found a fix??

HK Online Number not working

Hello. I paid for a year subscription for a Hong Kong-based online number about a month ago for work purposes. My coworkers and clients have tried calling the number, but the service does not appear to have worked at any point, or been activated. They hear something like a busy signal, but no ringing.
I don't have this problem at all with my personal U.S.-based online number.
It would be great if I could get help with getting the HK online number to work as it should. If it can't be made to work, I would appreciate having the number cancelled and the subscription fee refunded. Thank you.

Are you getting a busy when you call? If so please try this:
First check your privacy settings are set to ''Allow calls from anyone''.Then change them to "Allow SkypeIn calls from Only people from my Contacts List".Save and wait for 5 minutes.Log out from your Skype account and log back in. Change settings back to "Allow calls from Anyone". Save and wait for 5 minutes.Log out from your Skype account and log back in.
If not, please explain what is happening when you call this Online Number.
About Me You can also use a IP Camera as your camera for Skype video Example Instructions

Online Number not ringing (And not able to reset p...

I got reports from several persons who called my online number that it is not ringing, it goes direct to Voice Mail, i checked the requirements to have it working, Have the latest version of Skype (DONE), Be online in the computer (DONE), and if still not ringing, reset the privacy settings, this is where i got stucked. In the support forum i found that the way to reset your privacy settings is to change the setting in TOOLS-->Privacy under "Allow calls to my skype number(s) from..." to "Phone numbers in my contact list only", wait 5 or more minutes, and then switch it back to "anyone". My problem is that no matter how many times I change it to Phone numbers in my contact list only", and no matter how long i wait, when i come back to TOOLS-->Privacy, it is always in "anyone" so i guess there is something wrong with that setup option. Anyone with the same issue and solution? please help ! I'm trying to run a business using this number but all my customers are going straight to the voice mail !

let me know if you find out anything new - this is also supposed to be my business number and it doesn't work - very frustrating experience.
good luck!

'Setings' under online number not working

I'm trying to extend my online number but the settings button associated with the number does not work. When I click it nothing happens, the page just reloads and I'm back where I started.
I have tried in Chrome, Firefox and IE but nothing seems to be working.
Does anyone know what the issue could be?
Thankful for all help!

Hi,
This problem is known by Skype team and hopefully will be solved soon.
But good news, your both numbers are now on a recurring agreement which means that you do not have to extend them manually.
At the end of billing period your credit card/PayPal will be charged automatically and number extended for another 3/12 months.
Please also have a look at my last post: http://community.skype.com/t5/Online-Number/Recent-changes-to-Skype-Numbers-Online-Numbers/td-p/1058...
If my answer helped to fix your issue, mark it as a Solution to help others.
Thank You!
Please send private messages only upon request.

Purchased online number not working

I just prchased an online # and when I try to call it from my telephone it is answered but not by me. It would seem that the number is in use by someone else.

I also have purchased online number (last week) when it is called - one gets a busy signale.
There are a number of us experiencing this... have no idea how to contact anyone at SKYPE, cant find anything on the site other than this foorum... a little annoying!
If you find a rep, I'd love to know how to contact them. - thank you!

Online Number Not Received

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