Online Number randomly not connecting - going to V...

I am having this problem now for months. Randomly, people trying to call me on one of my three online numbers hear either a busy signal, the VM message, or it just keeps ringing forever for them, all without my Skype client notifying me in any way.
Then, in some cases, hours later, I get notifications that I have voice messages
1) Yes, my client is always on
2) Yes, my privacy settings allow to accept all calls
3) No, I don't have any special settings, just a normal home network/router
As it is, the Skype number is completely useless for me, because people can't rely on reaching me and therefore stop trying these numbers.
Is there a fix? I feel like wasting money. And how can I reach any Skype support ?

Just as an update, I finally found a way to speak with support (chat, actually). After going through the checklist (Privacy settings etc.) it was suggested to delete the "shared.xml" file (located at C:\Users\[User]\AppData\Roaming\Skype on Win7).
It seemed to work, at least the subsequent test call from Skype support went through.
That was yesterday.
Today, I am back to square 1. People can't call me.
Really?
I am seriously considering finding a replacement and abandon this broken product. They don't seem to care, based upon the number of similar complaints, and given that this should be the most BASIC functionality and therefore properly tested (at least before luring people into PAYING for it).

Similar Messages

Online number has not been available

For the past couple of days my online number is not available. There is an automated voice saying that there is a high volume of calls to this number or that the number is busy ....
Any suggestion?

richardbirch wrote:
Dialed the number as you suggested and it is giving me someone else's landline number - not ours.
So next course of action is...?
Report it to BT as a crossed line, at tell them the phone number of the line you are crossed with.
Ask for a free divert to a mobile, if you have one, so you will not miss any calls.
Keep a check on your bill, and note any calls which may have been made on your normal line.
The BT line test will not show a fault, because your real line would be connected to someone else.
An Openreach Field Technician will be needed to fix the fault, but its going to be external to your house, unless you have more that one line, and you are plugged into the wrong one.
This can happen if someone had a cable service, which would end up with two phone master sockets.
There are some useful help pages here, for BT Broadband customers only, on my personal website.
BT Broadband customers - help with broadband, WiFi, networking, e-mail and phones.

Online number does not ring

My online number does not ring on my computer...it has in the past and all of a sudden it no longer rings...what is the problem....all sound and speakers work correctly it doesnt even show an incoming call only registers that the number has called

I have had a Skype online telephone number for over two years. However, within the last two months, I have been having a similar problem as SteveCl, as when someone calls my Skype telephone number my Skype does not ring intermittently.
In addition, I use Google Voice, which allows someone to call my Google Voice telephone number, which will then automatically ring all of the telephones that I have associated with this service. For example, if someone calls my Google Voice number, my landline, cell phone, MagicJack, and Skype telephone lines (should) ring. My landline, cell phone, and MagicJack all ring consistently when someone calls my Google Voice telephone number. However, Skype rings intermittently, at least in the last two months.
Until recently, my Skype online number rang consistently when someone called it. This problem has only manifested itself within the last two months. Making the problem even more puzzling is that sometimes my Skype online number will ring through while other times it will not. For example, on March 24, 2012, it worked; however, on March 25, it does not work. Sometimes Skype will not ring through at 3 p.m. but will ring through at 3:30 p.m.; as I said, this is very intermittent. I have the most recent version of the Skype software installed. Skype is configured to allow calls to my Skype number from anyone. I have not changed this setting.
I can use Skype to call out to telephone numbers or other Skype users without a problem. In addition, I have not noticed any problems when Skype users call me; Skype on my ends rings through in this case. Skype-to-telephone and Skype-to-Skype calls are usually good quality, so my Internet connection should not be influencing this issue.
I would also like to contact Skype directly about this issue. If anyone knows how, please let me know.

My Online number is not showing to the phone I am ...

When I am calling to any other phone using skype, my online number is not showing in the CLI of that phone.
But When I call to my Online number, I can receive calls in my skype.
This is happening after I extended my Online number.

nilaydiya wrote:
When I am calling to any other phone using skype, my online number is not showing in the CLI of that phone.
But When I call to my Online number, I can receive calls in my skype.
This is happening after I extended my Online number.
It is possible that the Caller ID settings got wiped out when you extended your Online Number. This is, unfortunately, something other users have reported. I'm sorry it happened to you.
To reset your Caller ID settings, log into your Skype account here on the Skype web site. Use the "Account" link at the top of this page, and enter your Skype name and password. Then you can access your Caller ID settings, and select your Online Number to - once again - be your Caller ID.
Patrick
Location/Ubicacion: Arizona USA
Time Zone/Hora Local: UTC/GMT -7
If this message has adequately addressed your issue, please click on the “Accept as Solution” button. If you found a post useful then please "Give Kudos" at the bottom of my post, so that this information can benefit others.
Si esto mensaje le ha ayudado, por favor haga clic en "Aceptar como solución". Si encuentra un mensaje útil, por favor "Da Kudos" al final del mensaje, por lo que esta información puede beneficiar a otros.
I am not a Skype employee. No soy un empleado de Skype.

My Online number is not working

My online number is not displayed on my clients phone based in USA. I have tried calling on my mobile and a +4044, +3444.... numbers are displayed.
This is really rediculus as you have already charged me for the service

Pikartz wrote:
My online number is not displayed on my clients phone based in USA. I have tried calling on my mobile and a +4044, +3444.... numbers are displayed.
You didn't mention which country your Online Number was from. Not all of Skype's Online Numbers can be used for Caller ID. If it is from a country where its use as Caller ID is permitted (Chile, Denmark, Estonia, Hong Kong, Poland, Sweden, the UK and the US), you can set that up here on the Skype web site. Click on the Account link at the top of this page, then log in with your Skype account name and password. Once you get in, you should see Caller ID Settings along with a link to change that.
Even if you have your Caller ID number properly set in your Skype account, there are instances where that number won't show up on the phones you call. This is usually related to how the calls are patched into the telephone network, and would be beyond the control of Skype.
Patrick
Location/Ubicacion: Arizona USA
Time Zone/Hora Local: UTC/GMT -7
If this message has adequately addressed your issue, please click on the “Accept as Solution” button. If you found a post useful then please "Give Kudos" at the bottom of my post, so that this information can benefit others.
Si esto mensaje le ha ayudado, por favor haga clic en "Aceptar como solución". Si encuentra un mensaje útil, por favor "Da Kudos" al final del mensaje, por lo que esta información puede beneficiar a otros.
I am not a Skype employee. No soy un empleado de Skype.

Our online number is not working when trying to ca...

Hej
Our online number is not working when trying to call from Telia mobile phones in denmark. I have checked with Telia in Denmark and they tell us that the problem is a "prefix" that is set wrong from SKYPE's side?
Could someone at skype please help get this fixed, as some of our customers can not call us.
Br.
Søren

Hi,
I have the pretty same problem: cannot receive calls from skype (internet) on my cell phone. I went to Telenor, but they said it has something to do with skype, not with them.
Skype staff !!! Help !

Online number is not showing up in caller id

I live in the U.S. and my online number is not showing up when I call someone. Is there a way to fix this

unleashyourgeek wrote:
I am constantly having problems with clients not seeing my phone number when I call. Why is this happening? Your answer here was very short and not very specific as to how to resolve this. I have been fighting this for more than 2 months now but I keep paying for a number that people can't see when I call them.
I'm sorry I did not give an answer that met your level of specificity. The original poster did not post the number he/she was trying to call. This is also a worldwide forum mostly inhabited by Skype users along with some Skype employees who post from time to time. I'm not a Skype employee, just a user who makes use of many features of Skype to avoid paying more $$$ to the telephone companies.
When Skype users have Online Numbers, these numbers are not automatically used as Caller ID when calling telephones from a Skype account. This way, the Skype users hold the control over whether or not to have a working phone number show up as Caller ID. Most who have Online Numbers want them used as Caller ID, but the users - and not Skype - get that level of control. In my opinion, that's a good thing.
The surest way to see the current Caller ID settings for your Skype account and change them is to log into your account on the Skype web site (use the "account" link on the upper-right corner of the Skype web site). When you log in, you will see the current settings, and the link to make changes. If you have Online Numbers that can be used for Caller ID, you can select them. Online Numbers in the USA and the UK are examples of the numbers that can be used as Caller ID from Skype, and numbers from Mexico and Australia can't be used as Caller ID. You also have options to use different numbers as Caller ID for calls to telephones in those countries, and have a "default" number used for Caller ID anywhere else. In my case, my default number for Caller ID is my US Online Number, and my UK Online Number is used as Caller ID for calls to the UK.
Even with these settings properly configured, there are still occasions where your number (an Online Number, or a mobile number which has gone through the verification process with two SMS messages) will not appear on the Caller ID displays of the phones you call. This is generally outside the control of Skype. If you are using a number that is not a "local" number in the country that you are calling, it too may not show up on the Caller ID display. Instead of posting on the community forums, using the Support link at the top of this page may be the better way to go. You can go through the knowledge base trying to find a solution, and end up opening a support ticket with Skype. If you have a subscription, you may be able to go to a live chat with Skype support.
Patrick
Location/Ubicacion: Arizona USA
Time Zone/Hora Local: UTC/GMT -7
If this message has adequately addressed your issue, please click on the “Accept as Solution” button. If you found a post useful then please "Give Kudos" at the bottom of my post, so that this information can benefit others.
Si esto mensaje le ha ayudado, por favor haga clic en "Aceptar como solución". Si encuentra un mensaje útil, por favor "Da Kudos" al final del mensaje, por lo que esta información puede beneficiar a otros.
I am not a Skype employee. No soy un empleado de Skype.

Online number does not appear as caller ID for out...

I have a Skype Premium account and an Online Number based in Stockholm, Sweden.
I have verified the Caller ID for my account is set for the Online Number starting with +468.
When I call my mobile phone (Swedish mobile operator), the ID appears as "Unknown".
When I call the Online Number from my mobile phone, the calling number is shown correctly.
What could be wrong?

jiang924 wrote:
I have an online number for my skype account. When I call others from skype, the online number does not appear on the receiving party's phone, instead the receiving party would see 0000123456
Note that I can receive landland originated calls to the skype account's online number.
Log into your Skype account here on the Skype web site, using the "Account" link at the top of this page. Once you log in, you will see Caller ID settings. If your number is from one of the countries whose numbers can be used as Caller ID (Chile, Denmark, Estonia, Hong Kong, Poland, Sweden, the UK and the US), you should be able to select it and save that for your Caller ID setting. If your number is from some other country, it can't be used as Caller ID when calling phones from Skype - and you would need to use a mobile number (except those from Japan or Mexico) that has gone through the two-step SMS verification process from Skype.
Patrick
Location/Ubicacion: Arizona USA
Time Zone/Hora Local: UTC/GMT -7
If this message has adequately addressed your issue, please click on the “Accept as Solution” button. If you found a post useful then please "Give Kudos" at the bottom of my post, so that this information can benefit others.
Si esto mensaje le ha ayudado, por favor haga clic en "Aceptar como solución". Si encuentra un mensaje útil, por favor "Da Kudos" al final del mensaje, por lo que esta información puede beneficiar a otros.
I am not a Skype employee. No soy un empleado de Skype.

Online number still not working

I have an online number, but it doesnt work. (engaged noise when rung)
1st - i did all the things listed in the 'help' section regarding this problem-
didnt work
2nd - went on live chat and he told me to do the same thing and some other stuff.
Still didnt work, so he referred my case to main office and said someone would be in touch to fix it. This was last week and i still havent heard anything!
I need to use this number ASAP! Can someone please fix it?
My account is ' infinitywebsitestudio '
Thank you!

Hi Norman,
Same thing with me...
I was receiving the skype emails giving updates on the issue about the Online numbers in Brazil.
Then, I got an email on June 30 saying that we could try to keep the same number, but skype was opening a new line and my subscription would be transfered to that number. And also, I would be getting 2 additional months free for the inconvenience... The email was very confusing and there were no clear instructions on how to proceed. It is copied below:
"As you know, on May 4, Transit Telecom unilaterally decided to terminate its relationship withSkype...
We realize that you may prefer to keep the previous Skype Online Number you had through Transit Tele...
Well, what happened was that I got a new number and both (the old and the new) have been showing as active in my account. My subscription (recently renewed for 1 year) is linked to my old number, that does not work (always busy).
The new number, opened on the day that I have received the email above, has worked fine ever since, but is going to expire in 10 days and there is no indication that my subscription will be transfered from the old (not working) number to the new number (good one) when it expires...
I will not buy an extension for the new number since I've already gotten it for the old one... I just need my subscription linked to a number that actually works, which ever number it is...
Oh, and I tried changing the privacy settings to allow receiving calls from anyone... Didn't work !
I am looking forward to hearing back from you hopefully with a solution.
Thank you !

My Online number does not ring

I keep getting told by people that they are ringing my number and it just rings out.
I dont get a notification on my pc or a missed call logged.
This does not happen all the time, but frankly once is more than enough.
I would like to contact Skype directly about this, but can't see how - has anyone else had this problem?
Is there something I can do/check to see if its my end?
Thx for your time.
Steve

I have had a Skype online telephone number for over two years. However, within the last two months, I have been having a similar problem as SteveCl, as when someone calls my Skype telephone number my Skype does not ring intermittently.
In addition, I use Google Voice, which allows someone to call my Google Voice telephone number, which will then automatically ring all of the telephones that I have associated with this service. For example, if someone calls my Google Voice number, my landline, cell phone, MagicJack, and Skype telephone lines (should) ring. My landline, cell phone, and MagicJack all ring consistently when someone calls my Google Voice telephone number. However, Skype rings intermittently, at least in the last two months.
Until recently, my Skype online number rang consistently when someone called it. This problem has only manifested itself within the last two months. Making the problem even more puzzling is that sometimes my Skype online number will ring through while other times it will not. For example, on March 24, 2012, it worked; however, on March 25, it does not work. Sometimes Skype will not ring through at 3 p.m. but will ring through at 3:30 p.m.; as I said, this is very intermittent. I have the most recent version of the Skype software installed. Skype is configured to allow calls to my Skype number from anyone. I have not changed this setting.
I can use Skype to call out to telephone numbers or other Skype users without a problem. In addition, I have not noticed any problems when Skype users call me; Skype on my ends rings through in this case. Skype-to-telephone and Skype-to-Skype calls are usually good quality, so my Internet connection should not be influencing this issue.
I would also like to contact Skype directly about this issue. If anyone knows how, please let me know.

OnLine Number Ordering Not Working

Wanting to purchase a Skype Online Number, but after selecting Country (USA), and State (FL), area code drop-down list does not populate. I've tried using a different State, and same thing happens. FIX?

I am having the same problem here in Baja, MX. What the hell is going on? Anyone know?

My Skype Online Number is not working

Bought a skype online number in UK last week, it works fine for two days then that's it, now it is telling callers " the person you are trying to reach is not available leave a message after the tone". Is this some kind of fraud or what. I tried calling the number while I am sitting in front of the PC sign on, still no show. I am highly disappointed, because the purpose of the number has been defeated. Skype is a bloody joke. May be I should just stick with the free services.

See this thread: http://community.skype.com/t5/Online-Number/Fact-Online-Numbers-Are-Broken/td-p/774814
In short, "yes it is some kind of fraud". If you paid with a credit card I suggest you file a dispute with the credit card company to get a refund, because trying to get a refund issued by Skype personnel for a service you paid for that they fail to provide is like pulling teeth. Since the only people you can actually contact are tech support folks in the Philippines who have no access to any of Skype's servers or cash flow, it's actually like trying to pull teeth from someone who doesn't even have any teeth.

Skype Online Number is not working!!!!!!

Hello,
I've recently renewed my online number subscription and none of my friends of family can get hold of me. I'm really disappointed! My skype number is +1[edited for privacy]. This number does not work at all - can you please advise me asap - is it possible to change this number?
My purchase details are as follows:
Skype Name: afrikaallen
Product name: Online Number, 3 month subscription [edited for privacy]
Total amount: GBP11.50
Transaction date: Oct 24, 2012
Order number: [removed for privacy]
Order status: Delivered
I'm really dissatisfied!!
Hope this can be resolved soon.
Thanks,
A.M

Does anyone know how to complain to Skype? I paid $30 for a Skype number, which has never worked. Everytime people call me they are directed to a voice mail. And it's not because my Skype is not turned on. It is!! Just to make sure that the problem was not at the end of my callers, I did a little experiement and called my Skype number (after turning on the iphone skype app), but got the same result as others -- a voice mail recording. It is very frustrating because there is no recourse. Skype is taking us for a ride. It's a scam.

Purchased online number is not working

I recently renewed a year subscription to my online number, but when I make calls the number is not showing up. It is showing up an either an unknown number or a 661 number. Also, I cannot receive calls either. This is extremely frustrating because I am from the USA, but I am currently living in another country and this is my sole communication to my family and friends in America. Can someone please assist me in alleviating this problem. Is there someone I can personally talk with from Skype over the phone, rather than this message board?

https ://www. youtube.com/watch?v=DKOvSHO6DZM A video of the challenge.

Online number is not showing up when I make a phon...

I renewed my online number but it is not showing up on the poeple I calls caller id.

Skype Customer Support doesn't monitor these community forums. Other Skype users do. Please keep that in mind, if you aren't getting answers to questions posted here.
Getting back to the question of Caller ID, one way to turn on Caller ID is to log into your account on the Skype web site. You should see a link to Caller ID Settings, which is also at:
https://secure.skype.com/account/caller-id/settings
If you have certain Skype Online Numbers, you can select those numbers. Numbers from some countries are not permiited as Caller ID. If you have multiple numbers, Skype can use different numbers on Caller ID when calling those countries. There is even a way to add a mobile number for your Caller ID when calling from Skype.
For me, I have online numbers in 4 countries (USA, Mexico, UK, Australia). When I call from Skype, my default number for Caller ID is the USA number. When calling the UK, my UK number shows up, and the USA number shows up for calls to any other place.
Hope that helps.....
Patrick
Location/Ubicacion: Arizona USA
Time Zone/Hora Local: UTC/GMT -7
If this message has adequately addressed your issue, please click on the “Accept as Solution” button. If you found a post useful then please "Give Kudos" at the bottom of my post, so that this information can benefit others.
Si esto mensaje le ha ayudado, por favor haga clic en "Aceptar como solución". Si encuentra un mensaje útil, por favor "Da Kudos" al final del mensaje, por lo que esta información puede beneficiar a otros.
I am not a Skype employee. No soy un empleado de Skype.

Online Number randomly not connecting - going to V...

Similar Messages

Maybe you are looking for