Online number still not working

I have an online number, but it doesnt work. (engaged noise when rung)
1st - i did all the things listed in the 'help' section regarding this problem-
didnt work
2nd - went on live chat and he told me to do the same thing and some other stuff.
Still didnt work, so he referred my case to main office and said someone would be in touch to fix it. This was last week and i still havent heard anything!
I need to use this number ASAP! Can someone please fix it?
My account is ' infinitywebsitestudio '
Thank you!

Hi Norman,
Same thing with me...
I was receiving the skype emails giving updates on the issue about the Online numbers in Brazil.
Then, I got an email on June 30 saying that we could try to keep the same number, but skype was opening a new line and my subscription would be transfered to that number. And also, I would be getting 2 additional months free for the inconvenience... The email was very confusing and there were no clear instructions on how to proceed. It is copied below:
"As you know, on May 4, Transit Telecom unilaterally decided to terminate its relationship withSkype...
We realize that you may prefer to keep the previous Skype Online Number you had through Transit Tele...
Well, what happened was that I got a new number and both (the old and the new) have been showing as active in my account. My subscription (recently renewed for 1 year) is linked to my old number, that does not work (always busy).
The new number, opened on the day that I have received the email above, has worked fine ever since, but is going to expire in 10 days and there is no indication that my subscription will be transfered from the old (not working) number to the new number (good one) when it expires...
I will not buy an extension for the new number since I've already gotten it for the old one... I just need my subscription linked to a number that actually works, which ever number it is...
Oh, and I tried changing the privacy settings to allow receiving calls from anyone... Didn't work !
I am looking forward to hearing back from you hopefully with a solution.
Thank you !

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Pikartz wrote:
My online number is not displayed on my clients phone based in USA. I have tried calling on my mobile and a +4044, +3444.... numbers are displayed.
You didn't mention which country your Online Number was from. Not all of Skype's Online Numbers can be used for Caller ID. If it is from a country where its use as Caller ID is permitted (Chile, Denmark, Estonia, Hong Kong, Poland, Sweden, the UK and the US), you can set that up here on the Skype web site. Click on the Account link at the top of this page, then log in with your Skype account name and password. Once you get in, you should see Caller ID Settings along with a link to change that.
Even if you have your Caller ID number properly set in your Skype account, there are instances where that number won't show up on the phones you call. This is usually related to how the calls are patched into the telephone network, and would be beyond the control of Skype.
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Location/Ubicacion: Arizona USA
Time Zone/Hora Local: UTC/GMT -7
If this message has adequately addressed your issue, please click on the “Accept as Solution” button. If you found a post useful then please "Give Kudos" at the bottom of my post, so that this information can benefit others.
Si esto mensaje le ha ayudado, por favor haga clic en "Aceptar como solución". Si encuentra un mensaje útil, por favor "Da Kudos" al final del mensaje, por lo que esta información puede beneficiar a otros.
I am not a Skype employee. No soy un empleado de Skype.

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My Skype number is still not working please check

Wajid.zareen2

One possible reason why Skype Number does not work is "it already expired". Skype always send email notification on the primary email address of the account about the order confirmation, status of your account/subscription.
I would suggest that you do the following to see the status of your Skype Number:
1. Check the inbox of your primary email address on the account. Skype may have sent you an email notification about the status of your Skype Number.
2. Log in to your account and see if the order for your Skype Number renewal has been delivered. When youlog in to your account in the website, go to Billing and Payments then click on Purchase History. You will see the status of your Online Number renewal, if you dont see the order as Delivered, that means the payment for your Skype Number was not successful.
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Skype Live Support Link:
https://support.skype.com/support_selection
Here's how to get to Skype Live Support:
1. Sign in to your account using that link.
2. Choose Calling in Choose a help topic, then Online Numbers(SkypeIn) in Choose a related problem. The click on Next.
3. Click on Text Chat Support
4. Finally, click on Start
After following the steps, you should be connected to a Live Chat Support Specialist in no time.
If one of my replies has adequately addressed your issue, please click on the “Accept as Solution” button. If you found a post useful then please "Give Kudos" at the bottom of my post, so that this information can benefit others.

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Online number still not working

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