Online number subscription help

My online number expired yesterday. I intended to subscribe for a year, yet I cannot change the skype setting, and Skype took away my money from my card for a three month subscription yesterday. I would like to have refund of the three month subscription and change it to a year subscription. Can any expert help me on this issue? Thanks!

hi,
All refunds can be issued only in accordance to Skype Refund Policy.
Please have a look at this FAQ: https://support.skype.com/en/faq/FA297
If my answer helped to fix your issue, mark it as a Solution to help others.
Thank You!
Please send private messages only upon request.

Similar Messages

Online Number Subscription Extension and 50% Disco...

I currently have a UK online number. It will expire in Oct 2012. I noticed in my account that if I am on a subscription to call a landline or mobile phone in the UK, I am entitled to get 50% on an online number. Assuming if I were to extend my 1 year online number subscription, do I still get the 50% discount or it is for a new online number?
Solved!
Go to Solution.

Hi,
Basically as long as you have an active subscription on your account you will get a discount on Online Number purchase. It doesn't matter if you purchase a new number or extend your old number.
I was checking your account and I can see that you purchased Online Number just recently, if you wish you might be able to get a refund on Online Number order and purchase the same number again with a discount since right now you have a subscription.
Refund requests can be done as shown here: https://support.skype.com/en/faq/FA297/How-do-I-request-a-refund
Andre
If answer was helpful please mark it with Kudos and if issue is resolved mark it with solution. This will help other users find this answer more easily. Thanks in advance!

Online Number Subscription

I have a yearly online number subscription that is supposed to expire in November/2011. Last year I renewed the subscription in October using a credit card. Somehow before the subscription was renewed last year after my first payment, I was charged again through the auto-pay on a different credit card. Meaning I paid for two years instead of one. So my subscription should not expire in November/2011 but in November/2012. Please let me know how that can be corrected. Thank you.

Your Unlimited US & Canada subscription is set to automatically renew in November: https://secure.skype.com/account/
(Next payment is shown under subscription settings)
Your Online Number will expired November 16, 2011 unless you manually extend it. Online Numbers don't extend automatically like calling subscriptions.
https://support.skype.com/en-us/faq/FA10365/How-do-I-extend-or-reactivate-an-Online-Number
If you wish to cancel recurring payments for your calling subscription then this FAQ should help: https://support.skype.com/en/faq/FA1881/How-do-I-cancel-my-subscription
Andre
If answer was helpful please mark it with Kudos and if issue is resolved mark it with solution. This will help other users find this answer more easily. Thanks in advance!

Renew my online number subscription

I bought my online number two years ago, instead of making the payment for my online number I made it to a different kind of subscription;I also purchase 10.00 credit that I do not need. Can you please help me to fix this errors?
looking forward to hear from you.

Hi,
You can reactivate your number as shown here: https://support.skype.com/en/faq/FA10365
And if you wish to receive a refund for some unwanted purchase you need to contact Customer Service.
Instructions here:https://support.skype.com/en/faq/FA297
I hope it helps!
If my answer helped to fix your issue, mark it as a Solution to help others.
Thank You!
Please send private messages only upon request.

Inquiry To Cancel A Online Number Subscription and...

Hi,
I seem to also can not find anywhere to cancel an online number I have subscribed with you. Please assist my request ASAP. I have two numbers and would like to cancel 1 subscription with you.
Also on another note, I would like to cancel another subscription with you. Please disable and cancel my answering message service ASAP.
Regards
G

Hi,
Online Number cannot be cancelled.
It is not a recurring payment, so when it's about to expire, just do not extend it.
If it is a new order and you made a mistake for example, then you might try to request a refund from Skype Customer Service.
Please have a look at: https://support.skype.com/en/faq/FA297
I hope it helps
If my answer helped to fix your issue, mark it as a Solution to help others.
Thank You!
Please send private messages only upon request.

Online Number Subscription Duration

I've had online numbers through skype for over 5 years now and when we had to manually renew expriing numbers I always had the option to choose the duration of the renewal. If I had more money I could get a longer subscription, if things were tight I could just renew for 3 months. Now we have auto-renewal I find that I am not given any option to change the subscription length and appear to be locked into a auto-renewing 3 month subscription. Does anyone know how I can alter this? I tried to change it withing "settings" while the number was active and found no options to let me do so. I let one number expire and tried again and still don't have the option to change the subscription length.
All the changes to Skype over the last year or so are making the system less and less user friendly. Are there any UI designers on the skype team?

Hi,
I managed to do this by following the steps (I figured this on my own, no help was ever given by any support staff, which is indeed sad):
- log in to skype.com;
- cancel the subscription to your skype number (it will tell you you have the number available up until date XX);
- log off your account;
- wait for about 10 mins;
- log in again on skype.com;
- on the upper, you'll get a warning message saying your skype number subscription was cancelled and it'll give you the option to change it, click on it;
- there you have it, now it'll give you 2 options, to renew for 3 or 12 months;
- select 12 months, enter payment method, select pay.
now your subscription is updated with 12 month duration.
hope this helps,
cheers,
Rodrigo

Can't extend my online number please help

Hello all:
I have purchased a online number(French one) on July 4 for 3 month
It's going to expire on Oct 4 but I can't find out the correct way to re-purchase a new period.
I have checked the FAQ already and it said I will find a "Online Number" tab on my account page and I can click extend but I didn't find it.(Please check the photo underneath)
Skype staff could you please help me to solve this problem?
My skype number is finalaeonaeon. I apply this account in Taiwan for a long period of time.
Thanks for help in advance

Hello, I feel your pain having suffered a 3 or 4 week period of getting them myself.
These are called Kernel Panics.
They are often a result of a corrupt OS or dodgy cheap RAM.
The best method to solve them is to work through Dr Smoke's Kernel Panic resolution guide.
You'll need to open the Optical drive tray at some point so here's two methods to try:
❶ Hold down the mouse button during start-up.
❷ Switch on/reboot
After the startup chime, press and hold the keys <command/apple> <alt/option> <o> and <f> ( ⌥ ⌘ F O )
At the command line prompt, type: eject cd
Hit Return, the optical drive will then eject.
Insert the Install disk.
Type: mac-boot
Hit return.
The manual button/pin hole is present on the drive but you need to have the case hanging half open to be able to reach it in my experience...
HTH
mrtotes

Recycled Online Number (Please help)

Hello Skype friends,
I bought a skype online number, the thing is it appears that number is recycled because I have been receiving lots of calls and all of the persons who call ask for the same person, it's driving me nuts!
So my questions are::
-Is there a way to change the number? And if not: How can I CANCEL that number so in case someone calls it doesn't ring on my account anymore? (I'm willing to lose the money because there's calls all day)
-Is there a way to know if the number is recycled before buying one?
Please help me.
I really appreciate your help.

I have the same problem - can anyone help?

Online Number Subscription not showing

Hello, I already bought two subscriptions for an online number (each for three months), both products are delivered according to my purchase history, but I don't have the online number yet. I have checked account (web and skype) and cannot find anything anywhere. I am in Germany but this was already a week ago.

iamthegongal wrote:
Hello, I already bought two subscriptions for an online number (each for three months), both products are delivered according to my purchase history, but I don't have the online number yet. I have checked account (web and skype) and cannot find anything anywhere. I am in Germany but this was already a week ago.
Depending on the location of the Online Numbers, some take more time to set up than others. For example, in countries where there is a residency requirement (I think German Online Numbers fall into this category), the residency verification must be completed before the number is assigned. For other Online Numbers, the assignment can be almost immediate.
You may want to log into your account here on the Skype web site using the "Account" link at the top of this page. Then click on Online Number, to see if the numbers are listed there. If not, you may want to contact customer service due to the length of time that has passed since you purchased the numbers.
Patrick
Location/Ubicacion: Arizona USA
Time Zone/Hora Local: UTC/GMT -7
If this message has adequately addressed your issue, please click on the “Accept as Solution” button. If you found a post useful then please "Give Kudos" at the bottom of my post, so that this information can benefit others.
Si esto mensaje le ha ayudado, por favor haga clic en "Aceptar como solución". Si encuentra un mensaje útil, por favor "Da Kudos" al final del mensaje, por lo que esta información puede beneficiar a otros.
I am not a Skype employee. No soy un empleado de Skype.

Change country of online number subscription?

I currently have a UK landline number that I no longer need that is valid until next June. Is it possible for me to change it to an Irish landline number?

Dear Readers,
To change your Skype Number, cancel the subscription for the number you no longer need, and take out a subscription for a Skype Number where you need it (or as close to the vicinity that Skype Numbers are available for).
These FAQ articles provide the details:
https://support.skype.com/en/faq/FA12150/can-i-get-a-refund-for-my-skype-number
https://support.skype.com/en/faq/FA12164/how-do-i-cancel-my-skype-number
To obtain more detailed information specific to your situation, here also is a link to the instruction on how to contact Skype Customer Service via their secure portal: Contact Customer Service
As you know you intend to contact Customer Service, skip past Step 2 of the instruction where several articles from the FAQ library will appear for you to review, and proceed to Step 3, Continue Support Request (the "button" appears at the lower right corner of the website page). You may also skip past in Step 4 where you will be referred back here to the Community; no need to do this as the Community is where you started.
Regards,
Elaine
Was your question answered? Please click on the Accept as a Solution link so everyone can quickly find what works! Like a post or want to say, "Thank You" - ?? Click on the Kudos button!
Trustworthy information: Brian Krebs: 3 Basic Rules for Online Safety and Consumer Reports: Guide to Internet Security Online Safety Tip: Change your passwords often!

Online number subscriptions

My username is danny.mchugh44 i made a misstake when i purchased my 12mth online subscription i've been told i don't need it i didn;t know any different i'm sorry is it possible to get a refund please can you you get back to me as soon as possible please .

Hi,
It is a new order sho I believe refund is possible.
Please check this FAQ: https://support.skype.com/en/faq/FA297
If my answer helped to fix your issue, mark it as a Solution to help others.
Thank You!
Please send private messages only upon request.

HELP! Trying to renew my skype online number subsc...

Hi,
I first got my ph# 201-285-XXXX and had a 3mth online number subscription for it. ON Jan 8 Skype attempted to renew my 3mth subscription but i had insufficient funds. The funds are now available, and i have 18 days left before the number expires, but the system is saying i cannot use this number, i need a new one. PLEASE HELP ME KEEP THIS PH # ! I do not wnat a new one! Below is the evidence of payment for the last 3mth subscription.
Please help.
Esther
Last payment
Order No. [removed for privacy]
November 9, 2012
$12.05
Last payment
Order No. [removed for privacy]
November 9, 2012
$12.05

Hello,
1. Allow your current Skype Number subscription to expire. You won't lose your number -- it will be held on your account for reactivation for 90 days following the subscription expiration date.
2. After the subscription expires, sign on to your account details. You should be presented with a triangle icon with an exclamation mark inside of it, and be greeted with the message that your Skype Number subscription has expired. Click on the "Reactivate" link, and proceed to renew; at that time,
TIME ZONE - US EASTERN. LOCATION - PHILADELPHIA, PA, USA.
I recommend that you always run the latest Skype version: Windows & Mac
If my advice helped to fix your issue please mark it as a solution to help others.
Please note that I generally don't respond to unsolicited Private Messages. Thank you.

Subscriptions and Online Number

I have a 1 month subscription and want to get an online number (3-month subscription) ...my question is - If I purchase the 3-month subscription does that mean that my 1-month unlimited subscription is extended for the next months as part of the online number subscription (unlimited cals, texts, etc.)?

Hello,
Subscriptions are not linked to Online Numbers. Your subscription will be extended every month even if you don't purchase an Online Number, until you cancel recurring payments.
You will be charged separately for the calling subscription and Online Number, but keep in mind that Online Numbers are not extended automatically like subscriptions.
If your Online Number expires then you have to manually extend it.
If answer was helpful please mark it with Kudos and if issue is resolved mark it with solution. This will help other users find this answer more easily. Thanks in advance!

My Online number stoped worling

Having problem lately. My online number isn't showing to my contacts when i call them in 7 cases out of 10. They see some local numbers, not my online number. It used to work perfectly OK 3 month before, but after i renew my subscription I started having this problem.

bbdc07 wrote:
my online Number. not working. it is busy sound when I call my online Number, please help.
Hello,
First check that your privacy settings are set to ''Allow calls from anyone''.
Then change them to "Allow SkypeIn calls from Only people from my Contacts List".
Save and wait for 5 minutes.
Log out from your Skype account and log back in.
Change settings back to "Allow calls from Anyone".
Save and wait for 5 minutes.
Log out from your Skype account and log back in.
TIME ZONE - US EASTERN. LOCATION - PHILADELPHIA, PA, USA.
I recommend that you always run the latest Skype version: Windows & Mac
If my advice helped to fix your issue please mark it as a solution to help others.
Please note that I generally don't respond to unsolicited Private Messages. Thank you.

Cancel my online number and delete my credit card ...

I cannot find online number in "Manage Features" so I cannot cancel it. I also cannot find it on the left page of my account for subscriptions. I searched all the places I can find to cancel this online number subscription. But I CANNOT. Can anybody help me CANCEL this? I wasted $36 on this meaningless thing.

See if this article applies to you:
iTunes Store: My credit card's security code or zip code does not match my bank's records
http://support.apple.com/kb/TS1646

Online number subscription help

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