Online Number Subscription not showing

Hello, I already bought two subscriptions for an online number (each for three months), both products are delivered according to my purchase history, but I don't have the online number yet. I have checked account (web and skype) and cannot find anything anywhere. I am in Germany but this was already a week ago.

iamthegongal wrote:
Hello, I already bought two subscriptions for an online number (each for three months), both products are delivered according to my purchase history, but I don't have the online number yet. I have checked account (web and skype) and cannot find anything anywhere. I am in Germany but this was already a week ago.
Depending on the location of the Online Numbers, some take more time to set up than others. For example, in countries where there is a residency requirement (I think German Online Numbers fall into this category), the residency verification must be completed before the number is assigned. For other Online Numbers, the assignment can be almost immediate.
You may want to log into your account here on the Skype web site using the "Account" link at the top of this page. Then click on Online Number, to see if the numbers are listed there. If not, you may want to contact customer service due to the length of time that has passed since you purchased the numbers.
Patrick
Location/Ubicacion: Arizona USA
Time Zone/Hora Local: UTC/GMT -7
If this message has adequately addressed your issue, please click on the “Accept as Solution” button. If you found a post useful then please "Give Kudos" at the bottom of my post, so that this information can benefit others.
Si esto mensaje le ha ayudado, por favor haga clic en "Aceptar como solución". Si encuentra un mensaje útil, por favor "Da Kudos" al final del mensaje, por lo que esta información puede beneficiar a otros.
I am not a Skype employee. No soy un empleado de Skype.

Similar Messages

Online number is not showing up in caller id

I live in the U.S. and my online number is not showing up when I call someone. Is there a way to fix this

unleashyourgeek wrote:
I am constantly having problems with clients not seeing my phone number when I call. Why is this happening? Your answer here was very short and not very specific as to how to resolve this. I have been fighting this for more than 2 months now but I keep paying for a number that people can't see when I call them.
I'm sorry I did not give an answer that met your level of specificity. The original poster did not post the number he/she was trying to call. This is also a worldwide forum mostly inhabited by Skype users along with some Skype employees who post from time to time. I'm not a Skype employee, just a user who makes use of many features of Skype to avoid paying more $$$ to the telephone companies.
When Skype users have Online Numbers, these numbers are not automatically used as Caller ID when calling telephones from a Skype account. This way, the Skype users hold the control over whether or not to have a working phone number show up as Caller ID. Most who have Online Numbers want them used as Caller ID, but the users - and not Skype - get that level of control. In my opinion, that's a good thing.
The surest way to see the current Caller ID settings for your Skype account and change them is to log into your account on the Skype web site (use the "account" link on the upper-right corner of the Skype web site). When you log in, you will see the current settings, and the link to make changes. If you have Online Numbers that can be used for Caller ID, you can select them. Online Numbers in the USA and the UK are examples of the numbers that can be used as Caller ID from Skype, and numbers from Mexico and Australia can't be used as Caller ID. You also have options to use different numbers as Caller ID for calls to telephones in those countries, and have a "default" number used for Caller ID anywhere else. In my case, my default number for Caller ID is my US Online Number, and my UK Online Number is used as Caller ID for calls to the UK.
Even with these settings properly configured, there are still occasions where your number (an Online Number, or a mobile number which has gone through the verification process with two SMS messages) will not appear on the Caller ID displays of the phones you call. This is generally outside the control of Skype. If you are using a number that is not a "local" number in the country that you are calling, it too may not show up on the Caller ID display. Instead of posting on the community forums, using the Support link at the top of this page may be the better way to go. You can go through the knowledge base trying to find a solution, and end up opening a support ticket with Skype. If you have a subscription, you may be able to go to a live chat with Skype support.
Patrick
Location/Ubicacion: Arizona USA
Time Zone/Hora Local: UTC/GMT -7
If this message has adequately addressed your issue, please click on the “Accept as Solution” button. If you found a post useful then please "Give Kudos" at the bottom of my post, so that this information can benefit others.
Si esto mensaje le ha ayudado, por favor haga clic en "Aceptar como solución". Si encuentra un mensaje útil, por favor "Da Kudos" al final del mensaje, por lo que esta información puede beneficiar a otros.
I am not a Skype employee. No soy un empleado de Skype.

My Online number is not showing to the phone I am ...

When I am calling to any other phone using skype, my online number is not showing in the CLI of that phone.
But When I call to my Online number, I can receive calls in my skype.
This is happening after I extended my Online number.

nilaydiya wrote:
When I am calling to any other phone using skype, my online number is not showing in the CLI of that phone.
But When I call to my Online number, I can receive calls in my skype.
This is happening after I extended my Online number.
It is possible that the Caller ID settings got wiped out when you extended your Online Number. This is, unfortunately, something other users have reported. I'm sorry it happened to you.
To reset your Caller ID settings, log into your Skype account here on the Skype web site. Use the "Account" link at the top of this page, and enter your Skype name and password. Then you can access your Caller ID settings, and select your Online Number to - once again - be your Caller ID.
Patrick
Location/Ubicacion: Arizona USA
Time Zone/Hora Local: UTC/GMT -7
If this message has adequately addressed your issue, please click on the “Accept as Solution” button. If you found a post useful then please "Give Kudos" at the bottom of my post, so that this information can benefit others.
Si esto mensaje le ha ayudado, por favor haga clic en "Aceptar como solución". Si encuentra un mensaje útil, por favor "Da Kudos" al final del mensaje, por lo que esta información puede beneficiar a otros.
I am not a Skype employee. No soy un empleado de Skype.

Online number is not showing up when I make a phon...

I renewed my online number but it is not showing up on the poeple I calls caller id.

Skype Customer Support doesn't monitor these community forums. Other Skype users do. Please keep that in mind, if you aren't getting answers to questions posted here.
Getting back to the question of Caller ID, one way to turn on Caller ID is to log into your account on the Skype web site. You should see a link to Caller ID Settings, which is also at:
https://secure.skype.com/account/caller-id/settings
If you have certain Skype Online Numbers, you can select those numbers. Numbers from some countries are not permiited as Caller ID. If you have multiple numbers, Skype can use different numbers on Caller ID when calling those countries. There is even a way to add a mobile number for your Caller ID when calling from Skype.
For me, I have online numbers in 4 countries (USA, Mexico, UK, Australia). When I call from Skype, my default number for Caller ID is the USA number. When calling the UK, my UK number shows up, and the USA number shows up for calls to any other place.
Hope that helps.....
Patrick
Location/Ubicacion: Arizona USA
Time Zone/Hora Local: UTC/GMT -7
If this message has adequately addressed your issue, please click on the “Accept as Solution” button. If you found a post useful then please "Give Kudos" at the bottom of my post, so that this information can benefit others.
Si esto mensaje le ha ayudado, por favor haga clic en "Aceptar como solución". Si encuentra un mensaje útil, por favor "Da Kudos" al final del mensaje, por lo que esta información puede beneficiar a otros.
I am not a Skype employee. No soy un empleado de Skype.

Purchased online number is not working

I recently renewed a year subscription to my online number, but when I make calls the number is not showing up. It is showing up an either an unknown number or a 661 number. Also, I cannot receive calls either. This is extremely frustrating because I am from the USA, but I am currently living in another country and this is my sole communication to my family and friends in America. Can someone please assist me in alleviating this problem. Is there someone I can personally talk with from Skype over the phone, rather than this message board?

https ://www. youtube.com/watch?v=DKOvSHO6DZM A video of the challenge.

Online Number isn't showing up on people's caller ...

Is there any way to fix this? My online number works because I recently paid for it and it expires May 20.
I know the number works because when I call myself, it rings but displays the "unkown number" problem.
Let me know if there's a way to solve this please.

Update on this issue. I had another support chat:
... (me)
Hi, My Online Number Caller ID shows up when the call is received on a mobile phone, but not on a BT landline (in the UK). My Online Number area code is Cambridge (01223) - is it possible Caller ID would work with BT if the Online Number area code was a different area, like London (020)?
... (support)
If caller ID isn’t displaying, it’s possible caller ID isn’t supported by the local telecommunication provider for the country you are calling. Caller ID is passed along with a call, from Skype through the local telephone companies, up to the mobile or landline number you dialled. If one of the links in the chain does not support caller ID properly, a default number or no number at all will be displayed instead. In most countries, caller ID is supported by the local providers and the number should display as normal. However, there are a few countries where caller ID can be less reliable or it does not work at all.
... (support)
Thank you for waiting. Upon checking this. We the Online Number is currently not supported in BT landlines. We are currently working with the providers so that we can provide our services to most of our clients across the globe. We understand the inconveniece this have cause and we apologize for this. We thank you for your patience and understanding while we work to make Skype even better.
... (me)
Thanks. When will Caller ID work with BT landlines?
... (support)I cannot guarantee a specific time, but we're working on it. Is there anything else I can help you with today?
... (me)
Please escalate this issue. In the UK, BT has 15.8 million landline customers. Sype Online Number in the UK is useless for business until Caller ID works.
... (support)
Will do.
... (me)
Thanks. Can I copy some of this information to the forum for others to read?
... (support)
Yes you can.

My Online number is not working

My online number is not displayed on my clients phone based in USA. I have tried calling on my mobile and a +4044, +3444.... numbers are displayed.
This is really rediculus as you have already charged me for the service

Pikartz wrote:
My online number is not displayed on my clients phone based in USA. I have tried calling on my mobile and a +4044, +3444.... numbers are displayed.
You didn't mention which country your Online Number was from. Not all of Skype's Online Numbers can be used for Caller ID. If it is from a country where its use as Caller ID is permitted (Chile, Denmark, Estonia, Hong Kong, Poland, Sweden, the UK and the US), you can set that up here on the Skype web site. Click on the Account link at the top of this page, then log in with your Skype account name and password. Once you get in, you should see Caller ID Settings along with a link to change that.
Even if you have your Caller ID number properly set in your Skype account, there are instances where that number won't show up on the phones you call. This is usually related to how the calls are patched into the telephone network, and would be beyond the control of Skype.
Patrick
Location/Ubicacion: Arizona USA
Time Zone/Hora Local: UTC/GMT -7
If this message has adequately addressed your issue, please click on the “Accept as Solution” button. If you found a post useful then please "Give Kudos" at the bottom of my post, so that this information can benefit others.
Si esto mensaje le ha ayudado, por favor haga clic en "Aceptar como solución". Si encuentra un mensaje útil, por favor "Da Kudos" al final del mensaje, por lo que esta información puede beneficiar a otros.
I am not a Skype employee. No soy un empleado de Skype.

Skype Online Number is not working!!!!!!

Hello,
I've recently renewed my online number subscription and none of my friends of family can get hold of me. I'm really disappointed! My skype number is +1[edited for privacy]. This number does not work at all - can you please advise me asap - is it possible to change this number?
My purchase details are as follows:
Skype Name: afrikaallen
Product name: Online Number, 3 month subscription [edited for privacy]
Total amount: GBP11.50
Transaction date: Oct 24, 2012
Order number: [removed for privacy]
Order status: Delivered
I'm really dissatisfied!!
Hope this can be resolved soon.
Thanks,
A.M

Does anyone know how to complain to Skype? I paid $30 for a Skype number, which has never worked. Everytime people call me they are directed to a voice mail. And it's not because my Skype is not turned on. It is!! Just to make sure that the problem was not at the end of my callers, I did a little experiement and called my Skype number (after turning on the iphone skype app), but got the same result as others -- a voice mail recording. It is very frustrating because there is no recourse. Skype is taking us for a ride. It's a scam.

Online number does not ring

My online number does not ring on my computer...it has in the past and all of a sudden it no longer rings...what is the problem....all sound and speakers work correctly it doesnt even show an incoming call only registers that the number has called

I have had a Skype online telephone number for over two years. However, within the last two months, I have been having a similar problem as SteveCl, as when someone calls my Skype telephone number my Skype does not ring intermittently.
In addition, I use Google Voice, which allows someone to call my Google Voice telephone number, which will then automatically ring all of the telephones that I have associated with this service. For example, if someone calls my Google Voice number, my landline, cell phone, MagicJack, and Skype telephone lines (should) ring. My landline, cell phone, and MagicJack all ring consistently when someone calls my Google Voice telephone number. However, Skype rings intermittently, at least in the last two months.
Until recently, my Skype online number rang consistently when someone called it. This problem has only manifested itself within the last two months. Making the problem even more puzzling is that sometimes my Skype online number will ring through while other times it will not. For example, on March 24, 2012, it worked; however, on March 25, it does not work. Sometimes Skype will not ring through at 3 p.m. but will ring through at 3:30 p.m.; as I said, this is very intermittent. I have the most recent version of the Skype software installed. Skype is configured to allow calls to my Skype number from anyone. I have not changed this setting.
I can use Skype to call out to telephone numbers or other Skype users without a problem. In addition, I have not noticed any problems when Skype users call me; Skype on my ends rings through in this case. Skype-to-telephone and Skype-to-Skype calls are usually good quality, so my Internet connection should not be influencing this issue.
I would also like to contact Skype directly about this issue. If anyone knows how, please let me know.

Online number has not been available

For the past couple of days my online number is not available. There is an automated voice saying that there is a high volume of calls to this number or that the number is busy ....
Any suggestion?

richardbirch wrote:
Dialed the number as you suggested and it is giving me someone else's landline number - not ours.
So next course of action is...?
Report it to BT as a crossed line, at tell them the phone number of the line you are crossed with.
Ask for a free divert to a mobile, if you have one, so you will not miss any calls.
Keep a check on your bill, and note any calls which may have been made on your normal line.
The BT line test will not show a fault, because your real line would be connected to someone else.
An Openreach Field Technician will be needed to fix the fault, but its going to be external to your house, unless you have more that one line, and you are plugged into the wrong one.
This can happen if someone had a cable service, which would end up with two phone master sockets.
There are some useful help pages here, for BT Broadband customers only, on my personal website.
BT Broadband customers - help with broadband, WiFi, networking, e-mail and phones.

Online Number Subscription

I have a yearly online number subscription that is supposed to expire in November/2011. Last year I renewed the subscription in October using a credit card. Somehow before the subscription was renewed last year after my first payment, I was charged again through the auto-pay on a different credit card. Meaning I paid for two years instead of one. So my subscription should not expire in November/2011 but in November/2012. Please let me know how that can be corrected. Thank you.

Your Unlimited US & Canada subscription is set to automatically renew in November: https://secure.skype.com/account/
(Next payment is shown under subscription settings)
Your Online Number will expired November 16, 2011 unless you manually extend it. Online Numbers don't extend automatically like calling subscriptions.
https://support.skype.com/en-us/faq/FA10365/How-do-I-extend-or-reactivate-an-Online-Number
If you wish to cancel recurring payments for your calling subscription then this FAQ should help: https://support.skype.com/en/faq/FA1881/How-do-I-cancel-my-subscription
Andre
If answer was helpful please mark it with Kudos and if issue is resolved mark it with solution. This will help other users find this answer more easily. Thanks in advance!

While create inbound delviery Material number is not showing

Hi All,
I am trying to create inbound delivery with reference to Purchase Order.
While using BBP_INB_DELIVERY_CREATE to create inbound deliveries, the material number is not showing up in the VL33N screen but Material Description is coming.
As you have also faced same problem,can you please suggest how to resolve this issue?Your help will be highly appreciated.
Thanks
Santhu
Edited by: santosh jajur on Sep 24, 2010 12:48 PM

Hi,
This function module doesn't pass Material number while creating the inbound delivery. Instead you can use the function module GN_DELIVERY_CREATE along with NUMBER_GET_NEXT function module.
See line number 631 to 656 of include LBBP_SIC_40F02 (Called from Line no 18 of BBP_INB_DELIVERY_CREATE) for more details.
While using the function module BBP_INB_DELIVERY_CREATE, material number is not passed to the function module (GN_DELIVERY_CREATE) structure field XKOMDLGN-MATNR.
Regards
Vinod

BBP_INB_DELIVERY_CREATE-material number is not showing up in the VL33N

Hi All,
I am trying to create inbound delivery with reference to Purchase Order.
While using BBP_INB_DELIVERY_CREATE to create inbound deliveries, the material number is not showing up in the VL33N screen but Material Description is coming.
As you have also faced same problem,can you please suggest how to resolve this issue?Your help will be highly appreciated.
Thanks
Priyanka

Hi,
This function module doesn't pass Material number while creating the inbound delivery. Instead you can use the function module GN_DELIVERY_CREATE along with NUMBER_GET_NEXT function module.
See line number 631 to 656 of include LBBP_SIC_40F02 (Called from Line no 18 of BBP_INB_DELIVERY_CREATE) for more details.
While using the function module BBP_INB_DELIVERY_CREATE, material number is not passed to the function module (GN_DELIVERY_CREATE) structure field XKOMDLGN-MATNR.
Regards
Vinod

My Number Does Not Show Up On Phone Or In iTunes

This actually occurs on what is now my wife's iphone. It had been mine until I got the 3g one. We got a new sim from AT&T and activated it through itunes for my wife. Everything works, there are no special issues other than what everyone else has seen with the 2.0 software. Her number shows up on caller id on other phones all texts and emails and calls go through with no issue. However her number does not show up anywhere on her phone, not in settings on the phone screen, not on the contacts list and not on itunes either. I remember last year there were some posts regarding this issue but when I was using this phone my number showed up where it was supposed to be so I didn't pay attention to any possible resolutions. I've found a couple of posts that refer to a possible solution involving the sim card. However we went to an AT&T store and two of the guys there who both have iphones said that the sim wouldn't have anything to do with this.
I'm assuming that something didn't transfer over when we did the activation for her but have no idea how to rectify this. I did try a restore from backup but that didn't do anything. On my phone my number shows up in the right places. Even though this isn't a critical or major issue it does annoy me ( more me than my wife! ). Does anyone have any suggestions?
John

Wanted to post an update for anyone else with this issue. I was advised by someone else to call AT&T customer support and have them resend activation/provisioning to the phone. He said he had the issue and this worked for him. So I called and when I finally got someone I was told that there was nothing they could "resend" to the phone but she got in touch with an Apple iphone support person and after explaining the issue to her she connected me to the Apple rep. I explained everything again to her and she said there were two options - the "restore as new phone" which she did not recommend because of the hassle and length of time involved, or have the activation resent to the phone by AT&T. I told her that I had been told there was nothing to be resent. She told me that was incorrect and then she got back in touch with AT&T support then got back to me and said I would see a text message to power off the phone. When I saw that I was to power off and wait 5 minutes and then power the phone back on. At the time I was actually using the phone that had the issue so she called me back on my phone and after 5 minutes I powered the other phone back up and the number now shows up everywhere it's supposed to. Simple, no muss, no fuss and no restore!!
I thanked her profusely and we both wondered why the first AT&T service person I spoke to did not know that this could be done or did not want to. But she told me the AT&T guys are a little scared of the Apple guys and that they can get things done that we might not be able to. Anyway it is a simple process if you can get them to do it the first time, maybe it's best to go through the Apple people first. The Apple service rep was wonderful and I'm happy!
John

I cannot send or receive SMS text messages and my number is not showing up in the 'Recieve At' location..how do I fix this?

I just bought and activated a new Iphone 4s and I cannot send or receive normal SMS text messages. Also, my number is not showing up in the "receive at" location. Any help??

Settings > General > Reset > Reset Network Settings
Beyond that... since you state you've tried all "recommended fixes" have you actually restored as new and not from your backup?

Online Number Subscription not showing

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