Online Plan change doesn't take effect!

After over a decade and a half of being with AT&T I switched here. Last month I changed my plan online (minutes) . When I submitted the change last month, the message said "It will take effect next cycle on 05/10/2011". Now I see my next bill now, and the plan has not changed! I just tried calling customer service and they've some technical issues and can't pull up any billing info temporarily ! I just don't understand when I saw it said the plan change was confirmed and it will take effect and now it's the same plan ! So now I did it again and it says now it will take effect 06/10/2011! This time I printed the daamnn thing to make sure there's nothing funky going on! I'm really ticked off.

Personally, I would make the plan change immediate and just pay the prorates since you are wanting the plan changed and you are having trouble with getting it changed on the next billing cycle

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Check MOS note 753290.1.
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hjkuob wrote:
"Dear Support,
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Online Plan change doesn't take effect!

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