Online plan differs from plan the store stated I received, how long to wait?
I just upgraded from a Galaxy Nexus to the Droid Maxx at our local store in Redlands, CA, I did not want to change my current voice plan and unlimited data. They assured me would just add another line at 9.99/month and everything else would not change with the benefit of getting the upgrade discounted price.
However once home the online the plan indeed had changed and the cost has increased ($39.00 after employee discount up to $66.77/month after discounts, original for each was $50 and $79.97 respectively) and the shared minutes from 500 to 700. In addition to the 9.99/month for the additional line.
I called back the store and the rep assured me she'd already spoken to verizon customer service while I was there as she noted the difference and they already adjusted everything so that the charges for the plan wouldn't change, only the additional cost of 9.99 for the new line with the added benefit of additional minutes for no additional fees. She rechecked and stated that my online account at verizonwireless.com wasn't displaying the correct information and that my old pricing and employee discounts was still intact, only difference now was the 700 shared minutes.
How can I be sure this is indeed the case when my account information at verizonwireless.com itself isn't displaying the correct information?
We want you to enjoy your awesome new device without needing to worry about what to expect on your bill, batman99. I have sent you a follow request here in the forum. If you haven't already spoken with Customer Service to confirm your plan, please access https://community.verizonwireless.com/actions to accept my request and follow me back so you can send me a private message with your name and mobile number to we can put your mind at ease and take a closer look.
Thank you
JenniferH_VZW
Please follow us on Twitter @vzwsupport
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