Online Pre-Order

So I have pre ordered two copies of advanced warfare for me and my friend online, and we chose pick up at store. Now that we have pre-ordered, we are questioning whether our games will be available at the midnight release or if we have to wait until sometime within the couple weeks after to get it. We pre-ordered the day zero edition, so we're supposed to get it a day early. We would really like to go to the midnight release, but we're not sure about this. Help?
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Hey TDSAmnesia,
No need to worry! Customers who have pre-ordered their copies of Call of Duty: Advanced Warfare for store pickup should, indeed, be able to pickup their copies at Day Zero midnight opening events in their area. Since you placed your order on BestBuy.com, you should receive a pickup notification message as soon as on-site reps have physically set both copies aside for you. Just remember to bring both your order number(s) and a valid photo ID with you -- they'll be required to pick the games up.
Thanks for pre-ordering with us!
Aaron|Social Media Specialist | Best Buy® Corporate
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Destiny Online Pre-Order Store Pickup

So I ordered the Destiny PS4 Limited Edition online and set it for store pickup at the Chico, CA location. I am just wondering if it will be able to be picked up for midnight release or not and even if that store is doing a midnight release for Destiny.

Hi waaskea,
Good question! Both in-store and online pre-orders can be picked up during the midnight opening events at participating locations. Our Chico, CA location is also slated to be hosting one, but full details can be found here. You should receive a pickup confirmation notice shortly before the event, so make sure to keep an eye on both your inbox and junk mail folders for additional communication.
Thanks for reserving your Destiny PlayStation 4 bundle with us!
Aaron|Social Media Specialist | Best Buy® Corporate
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Online pre-order never made it to the store

Hi BBU,
I placed an online pre-order for the "guilty gear xrd sign limited edition" for ps3 (sku: 9317061) on 11/20/14. A few days later I needed to change the payment method, but couldn't, so I had to place a new order for the same item on 12/11/14, and cancel the old order. For both orders I selected to have the item sent to Store 513 (Northlake, GA) for pick up.
On the 22nd I received an email stating that the item would be ready for pick on the 23rd, which was the official release date for the game, but when I went to the store to pick the game up it wasn't there and nobody knew what happened to it. While I was still in the store I called the "888 best buy" number to see if I could get any information from them. They spoke to one of the associates in the store, who then told me that they would try to find out what happened to the item, and see if they could order a replacement. They said that they would call me later to update me on the situation, but they never called back. Later that day I called the 888 number again and the person I spoke to was able to contact the store again to try and get the situation sorted out. I was again told that the store would give me a call with more information, but that call never came.
The next morning, 12/24, I received an email stating that the item was going to be available for pick up, and as of writing this the order status still shows "ready for pickup." This time I called the store to verify, and once again they told me they didn't know where the item was or what happened to it. I then called the 888 number to see if I could get any information from them, but the person I spoke to was rude and barely let me finish explaining the situation. When I was finally able to finish explaining she simply told me there was nothing she could do since the item is out of stock, and I should just cancel the order and buy it somewhere else.
I don't know if the order can be replaced, but I just wanted to know if I could get a more definitive answer from someone about what happened to my item so I can prevent this from happening again.
Thank you

Hi kitlink,
Admittedly, I’m not too familiar with Guilty Gear Xrd –SIGN-, but I’ve seen a decent amount of posts about it! I know the Limited Editions of games like this are usually pretty sought after, so I’m very sorry to hear that you may not have received a copy, especially if you pre-ordered. I’m happy to research this and offer an explanation as to why this may have occurred.
Using your email address on file for the forums, I was able to locate your pre-order. From what I can see, the pre-order has been cancelled, which is likely do to you not picking up your copy. Furthermore, it appears the stores in your area may have not received inventory for this title, which is likely due to inventory constraints since it’s a Limited Edition version of the game. When looking on BestBuy.com, I do also see the Limited Edition is sold out.
Again, I sincerely apologize if you pre-ordered and didn’t receive a copy. We do our absolute best to fulfill all pre-orders placed with us, but, there may be times where constrained inventory may result in some pre-orders not being fulfilled.
Please feel free to send me a private message via the link in my signature if you have any further questions here and thanks for posting on the forums.
Sincerely,
Brian|Senior Social Media Specialist | Best Buy® Corporate
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Wii U Online Pre-Order

Hi,
I noticed that the Wii U is coming out on a Sunday (11/18), the same day as the Best Buy weekly ad is published. I was wondering if Best Buy could make sure that online pre-orders receive any possible promotions that the 11/18 weekly ad has (if there is a promotion), since that didn't automatically occur when for existing pre-orders when the 3DS XL came out.
Thanks!

Hey ZildjianKX,
I'm sure our Merchant teams will factor that in but I will also be sure to include that in my weekly feedback for them!

Why can't I cancel online pre-orders?

I am trying to cancel an online order that I made recently, it is a pre-order for a game that releases in September and for some reason it gives me the option to cancel, but i am not allowed to check mark it. Is there any reason why I am not allowed to cancel a pre-order? I pre-order things right away just in case I want them but I do end up canceling some of them. This is the second time now I have had to send an e-mail out to [email protected] to cancel a pre-order. The first time they took care of it the same day and told me sorry for the glitch in the system as everyone is always able to cancel pre-orders. However, this time it has taken over 2 days and I still haven't received a response. I also know I am not the only one with the cancellation problem as i have a friend that shops at bestbuy.com and he also can't cancel the same pre-orders.

Hey wbaez86,
Thanks for the update! Glad to hear our e-mail support team was able to help you find a resolution.
We're looking into why this feature hasn't been appearing for all customers, but don't have any specific details at this time. We'll make sure to update related threads as soon as additional info is available though.
Aaron|Social Media Specialist | Best Buy® Corporate
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Can I pick up GTA V at midnight with online pre-order?

So I preordered online for in store pickup and I received an email today saying that my order is ready for pickup.
I was wondering if I could go to the midnight release and pick up the game or do I have to wait until the following the morning?

Hello SecretAznMan,
Tonight is a big night for gamers and I know plenty of people are excited!
Since you've already received your email confirmation you can absolutely show up at the midnight opening as long as your store is holding one and pick up your pre-ordered copy. There should be one waiting for you at customer service with your name on it.
Thanks for connecting with us on the forum!
Regards,
Matt|Senior Social Media Specialist | Best Buy® Corporate
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Online pre-orders

when is Sony likely to start shipping there pre-orders for the xperia z1 uk models?

Depends...most likely end of september or earlier.
First stock confirmed for arrival on 17th September. from Clove UK: http://www.clove.co.uk/sony-xperia-z1
No need to rush young one. It willl eventually ship.
Is your Xperia having software issues? Repair it with Sony's PC Companion or Sony's Update Service first before posting. Remember to back up your data before proceeding.

Bloodborne- Online pre-order case damaged

My pre-order copy of Bloodborne was just received and the case is broken. It looks like when the packaging was opened by the warehouse, the box cutter was put in too deep. The plastic, paper and game case are all cut into.
For someone who collects and displays game cases, this is disheartening. It leaves a big ugly scar on the display.

Greetings ShaunRossi,
With receiving your pre-ordered copy of Bloodborne, I'm sure you had an expectation of the case's condition upon receiving it, especially as a collector. I am truly sorry to hear that the copy you received may have had a damaged case.
Sadly, I wasn't able to locate your pre-order using the information registered with the forum, so I am sending you a private message to gather more info. You may check your private messages once signed into the forum by clicking the envelope icon in the top right corner of the page.
Sincerely,
Tasha|Social Media Specialist | Best Buy® Corporate
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Online pre-order Epic 4g with $75 early upgrade

Does anyone have experience with the pre-ordering a phone with the $75 dollar off upgrade? Do I just select the full upgrade cost ($250) and then Sprint and Best Buy figure it out in the end and charge me the remainder later?

be careful this is a bait and switch. The BB web site states they honor the upgrads with all providers and if you put your number in will state you qualify. When you go to the store ... big bad change. They will tell you nope we do not honor that ... cannot help what the web site states and want to charge you the full 500.00 dollar price for the phone.

Pre-order Street Fighter V to gain special access to the online beta tests!

The world-renowned fighting game series, Street Fighter, is back with its fifth, all-new main entry coming exclusively to PlayStation 4 and Windows PC early next year! For Street Fighter V, Capcom has announced the largest online beta testing in the history of the franchise, and exclusive access to this program is yours when you pre-order the game online on BestBuy.ca. Secure your online pre-order early to guarantee your spot in the hottest beta program arriving this summer!

1) Check your junk mail
2) Call in to customer service with your online order details and get a code
3) In case customer service does not seem aware, escalate to a team lead or supervisor. They most definitely have codes to provide.
4) Have fun playing!
PS- This was an Online Only bonus so if you purchased in store, your purchase would not be eligible for the beta key.
Hope this helps get everything cleared up for you right away, please don't hesitate to escalate with customer service if needed.

Note 4 Pre-order trade-in offer ONLINE??

I'm having a lot of difficulty with your online ordering. In order to qualify for the $200 Best Buy gift card for the Note 4 it says: *Online pre-orders must choose "Store Pickup" to qualify for trade-in offer.
I'm trying to pre-order the Samsung Note 4 sku # 8681453 (Sprint - charcoal version), but it will not let me select "Store pickup" at all.
Can someone please help me? I've purchased my last 3 phones from BestBuy, and usually things work very smoothly.
I need a definitive answer as to how I can go about doing this. I am not able to get to a store to pre-order in person as I travel for work quite a lot, but can make time to pick up on the 17th.

Hello S4vant,
That’s a great question! It’s a little hard to make sure you are keeping in line with the promotion guidelines if our website isn’t allowing you to select in-store pickup. After a quick look through of all the different Note 4 phones we have listed and the one you provided, I was able to verify that this particular option is unavailable for some reason.
While I don’t have answers for you yet, please know that I’m looking into this and hope to have them for you within the next day or two.
I greatly appreciate your patience,
Alex|Social Media Specialist | Best Buy® Corporate
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Call of duty aw pre order still in "preparing" status

My online pre order for the call of duty advanced warfare atlas pro edition has been in "preparing" status for quite some time now and the game was released today. I'm wondering if this is just an issue with the system or is the game back ordered? I selected the standard shipping but I figured since it was released today that it would have at least been shipped.

Hi hmdg187,
Thanks for reserving your copy of Call of Duty: Advanced Warfare with us! I can imagine how anxious you must feel to start playing.
I've had the chance to review your account and it looks like your Atlas Pro edition was shipped earlier today. When you can, I'd encourage you to check both your inbox and junk mail folders for a confirmation message with tracking details. Please also keep in mind that the tracking number may not be recognized by UPS' website site immediately -- it can sometimes take 24 hours for updates to be available.
Let us know if you need assistance with any other issues.
Aaron|Social Media Specialist | Best Buy® Corporate
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Pre-order arrival date

If I pre-order on the Verizon website is it possible to pick up my iphone in the store on the 14th???? If I do preorder on the 7th and choose to have it shipped any guess on the arrival date? Will it ship on the 14th or arrive on the 14th?

bhughes wrote:
If I pre-order on the Verizon website is it possible to pick up my iphone in the store on the 14th???? If I do preorder on the 7th and choose to have it shipped any guess on the arrival date? Will it ship on the 14th or arrive on the 14th?
Hi bhughes,
We are excited about the iPhone 4S too! Please note that orders placed online for the iPhone 4S cannot be picked up at any Verizon Wireless store and must be shipped to the addressed provided when processing the online order.
While the release day of the iPhone 4S is October 14 delivery dates vary based on the actual pre-order date. If you pre-ordered your iPhone 4S please visit this LINK for a status update of your order.
Please note that our online pre-order website now shows a shipping date of October 27, 2011, for online orders processed on October 12, 2011, and orders placed tomorrow may indicate a different shipping date.

Help with pre-order bonus Castlevania Lords of Shadow 2

I recently placed an online order for Castlevania Lords of Shadow 2 but it was cancelled almost immediately from bestbuy.com itself for some reason. I'm really trying to lock in a pre order bonus with this game and I am unable to go the store personally today and pre order. I was hoping that the proof of placing an online pre order was enough to get the bonus if I go to the store tomorrow and buy the game regularly. Like I said I can't make it to store today, and really wouldn't want to drive all the way over there to pre order then come back the next day to pick it up if i could just make it one trip instead. Please respond quickly as I'm weighing in my options with gamestop and amazon at this moment if you guys won't allow this.

Hello Halo4life,
I am sorry to hear that your pre-order was cancelled. Regrettably without a pre-order placed before Castlevania: Lord of Shadows 2 released, we will not be able to supply you with the pre-order bonus. I'm sorry you weren't able to attempt a pre-order before yesterday, but I hope your next pre-order experience at Best Buy goes much smoother for you.
Best regards,
Mike|Social Media Specialist | Best Buy® Corporate
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Re: south park stick of truth pre-order issues?

Mine now says backordered as well...yet all local stores say available for pick up today. Is there a problem with the online pre orders?

Hello Nocturnx99,
Thank you for ordering your copy of South Park: The Stick of Truth from Best Buy! Thank you too for being a My Best Buy member.
I am happy to review your order with you today. It appears your order has been acknowledged by the warehouse, and should be processed for shipping soon. I do not have any reason to believe there has been a problem with the pre-order process for these games. It seems this one was just very recently ordered and there is typically about a day for the processing component of an order. I would expect you will get a shipping confirmation email soon.
Thanks again for ordering from Best Buy. Please let us know if you have any other questions.
All the best,
Mike|Social Media Specialist | Best Buy® Corporate
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Online Pre-Order

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