Online Store Delivery

I wanted to purchase an iPad2 online as I am buying as a gift. But, could it be deliver during the weekends as all my housemates will be working during weekdays?

It's mostly up to the delivery company. But call the Apple Store and ask if there's any way to specify weekend-only delivery.

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Apple online store billing and delivery address

I live in Brazil and I want to buy a Macbook. But when you change the site's setting to Brazil instead of united states of america, you get less options when configuring you Macbook. So I was wondering, living in brazil, can I buy a product on the american online store and have it delivered to Brazil?

no

IMac - online store order

Thought I would post the following just to get some general feedback — has to do with a somewhat strange response we’ve received from Apple in association with the recent iMac order:
My wife and I placed an order for a brand-new 27 inch iMac 13 days ago. In the interim, Apple has changed the shipping times on new orders from 3-4 weeks down to 1-3 days (as of last Friday) and now down to 24 hours (as of 12-24 hours ago).
So naturally my wife and I thought we would be receiving notification sometime during the past couple of days that our iMac would be shipping out.
No such luck.
Tracking the order online, it says it’s still expected to ship out March 26-March 30. (Configuration: 3.4 GHz Quad core, 3 TB Fusion drive, 8 GB RAM, 2 GB Nvidia GeForce GTX 680MX.)
After contacting Apple today, I was notified that they do not know why the order isn’t being shipped sooner and they cannot do anything regarding the order itself.
“So should I just cancel the order and place a new order?” was the question today. “After all, if it only takes 24 hours for shipping on the new order, might as well cancel this one and place a new one so we get it in just a few days time.”
The Apple representative did not advise this, saying it would take at least 5-7 business days for credit of the credit card we used, then we would need to start the process all over again.
Sorry, but I find this whole situation a bit frustrating, unnerving, and unusual… Especially for Apple.
My wife and I are of course willing to wait for the order to come in. But at the same time, we would think that Apple would go ahead and make sure all of the previously-ordered iMacs had been sent out before changing the online Store notification (3-4 weeks down to 1-3 days, down to 24 hours).
Any thoughts…?

mende1 wrote:
You should cancel the order and order it again. You don't lose anything, and this may or may not work. Also, note that yours is a build-to-order iMac (a customized iMac), so this takes more time than just one of the basic iMac configurations
In the USA, any custom configuration of the new 27" iMac will shoot up the delivery time by several weeks. They're already halfway through the estimated period of time to deliver a custom configured iMac. Cancelling doesn't make sense, unless they want one of the stock configurations, because they'll be resetting the clock to waiting 2-3 weeks.

Apple Store - Delivery times?? _ frustrating!!

I placed an order through the Apple Store on the 8th Aug at 6:53am GMT (17" MBP, Office and a 4gb Black Nano), the website informed me that the manufacturing time would be 24 hours and dispatch would be on the 9th with arrival on or before the 11th (which is great as I needed the laptop for this weekend).
I got an email this morning at 2:34am GMT informing me that my order has been despatched on the 10th and will arrive on the 14th. Why the sudden increase in delivery times? The website clearly stated all items were available within 24 hours meaning it should have been ready to despatch on the 9th to arrive with me on the 11th. Really disappointed I use to work in sales myself and if we gave a delivery date that was the date regardless, even if it meant having to have staff work overtime to complete an order and have it ready to leave on time.
So what’s the chances of my order arriving with me on the Friday? As their will be no one available to collect delivery as of the Sunday for 8-12 weeks as I have to go work abroad.
//On a side note why am I being shipping the US version of MS Office?
MBP

Delivery to Europe *****. I've ordered several times from the Apple online store. The manufacturing dates Apple told me were always correct. But then, after handover to Kuehne & Nagel in Shanghai, everything comes to a grinding halt. My first MBP got stuck in Shanghai for 5 days. And it took another 5 for it to reach my door-step. The replacement MBP got delivered from Shanghai directly by TNT. I thought that would speed up the process - but I was wrong. Again, the thing got stuck somewhere in China. Once the stuff is in Europe, though, the packages almost always arrive within 24 hours. From what I've read, delivery to the UK sometimes takes 2 days from the Netherlands, though.
I just wished Apple would try to reduce the delivery times from Shanghai to Europe somehow.

I have purchased a new iPhone on the online store, but how come Apple can send me an repacking old device (with scar on both the border and the cable port)!!!! And after I phone to their hotline for the issue, they asking to give me hk$400 cash coupons??

I have purchased a new iPhone on the online store, but how come Apple can send me a repacking old device (with scar on both the border and the cable port)!!!!
And after I phone to their hotline for the issue, they asking to give me hk$400 cash coupons???? This action make me very angry. I have pay for my goods, but they are giving me some repacking rubbish, and trying to treat me as a beggar????
I have make the request to give me back a new device in good conditions, I will wait and look for what they will delivery.

Do you feel better now that you have vented?
This is a user to user forum... if you want/need assistance, contact Apple directly.

Complants about TNT delievery company and Apple online store Hong Kong

On 6 Aug I've ordered online a powder adapter and also a Mac software online. According to the TNT tracking system, items were collected on 9th and and was supposed to be send by 12th. But nothing has been deliveried on the 12th. I've given a company address for delievery and on Monday 16, I've noticed that TNT has been trying to deliver the items on Saturday. They have left a note. Since then, I've been trying to call them million times but like I've read about other complaints on the discussion, their lines are always busy, or no one would ever pickup. Of course I've also tried to call Apple online store and the same happened, first time I've waited 20 min and second time 30min and still can't talk to anyone to resolve the problem or try to arrange a redeliver. on 19 on the tracking system they said they tried to redeliver, but I've never recieve anything. TNT is a horrible company and I don't understand how Apple can use them!!! Now on the tracking system, seems like my items would be return to the sender. Can someone responisble from Apple explain this and resolve this situtation?? There is no e-mail that I can contact Apple online store as well, and I don't think anyone can stay on the phone all day waiting to talk to someone.... this has been the wrose online shopping experience for me!! Can some helpful user tell me what I can do?? Thank you

Welcome to Apple Discussions
I'm afraid there's nobody here that can assist you, these forums are users helping other users and Apple do not participate.
Your best approach is to call your local Apple number ((852) 2112-0099) and then ask to speak with someone in Customer Relations then explain your situation to them and let them follow up for you.

I ordered and received an iPad2 less than 7 days ago from Apple online store. Why was it not shipped with iOS5?

I am extremely surprised that on ordering an iPad2 last Thursday from the online store, and receiving it Friday (excellent delivery service nonetheless) I now find it is not iOS5 (after trying to buy, download and install Numbers). I have not yet upgraded to iOS5 on my iPods and iPhones due to issues experienced by friends so am reluctant to upgrade a brand new iPad after installing apps and content over the weekend.
I am assuming I should have been shipped an iOS5 version?

however iOS5 has been available in the UK for ages.
6 weeks is far from "ages".
The iPad you received was eithe Ron the pipeline getting shipped or simply sitting on a shelf when iOS 5 was released to the manufacturing plant before it could have iOS 5 installed.
just wanted to get some help before the Customer Service phone lines open up during business hours!
You are planning on calling about iOS 5 not being installed?
If so, why not simply install it?
There's no benefit to you or the factory doing it.

Dismal esperience - Buying an Apple TV from the UK Apple online store.

I recently ordered an Apple TV from the UK Online store. As I pushed the order button i relaised that Apple UK uses a courier service - Syncreon - that in turn used a subcontractor UK Mail. Thse require that you remain home to receive the parcel. I live alone and also cannot use my workplace as a delivery address. It is impossible for me to stay home for the better part of a day waiting for a delivery. I called Apple support to ask if they could use the UK Royal Mail. They repiled that htis was not possible. I then asked if I could pick the ATv up at the UK Mail depot. To my dismay I was told that this was at Milton Keynes - 68 Km from my work place. The ATv would however be available after 18:30. I deciced to drive up to Milton Keynes - only to find that the driver had not come back and would not be in until well after 22:00. I therefore had no choice but to drive home - another 70Km - 130Km driven without result. I have had no choice but to cancle the order! I am a long term Mac user and have shopped at the Apple Store in France and Germany. Here the postal service is used and I have always been able to go to my local PO to get the item. Apple states that signature is needed for an ATv. Based on this really dismal experience I wil never use the UK online store again. To add insult to injury - my nearest Apple Floor stores involve me driving for over an hour or taking the train to central London. This adds a good 20£ to the price of the ATv. So - no more online orders from me in the UK.

when using such courier services I often missed them because i was at work then they leaft a number I could call and arrange some other time they could come around or a place I could come to pick it up
located in Denmark though so not sure if the courier services apple use here are less upright about it
btw if you wish to complain to apple then you should use the feedback channel
http://www.apple.com/feedback/
this forum is user helping only

Buy iPhones from online-store

Hi. I bought 2 iPhones 4S for me and my girl. This orders OK.
Now, I want to buy 2 iPhones 4S more for my friends from my account.
I made orders from online-store 21 and 28 of November.
The order 21 of November was paid, but iPhone still not shipped. When it will be sent to me?
The order 28 of November contain iPhone 4S and cover for it. I paid for this order, but Money withdrawn from a credit card only for cover.
Why money didn't withdraw for iPhone 4S? What is trouble? What I need to do?
< Edited by Host >

It turns out, what if the order from November, 21st is paid, I need to wait for delivery simply?
Yes!
And by request from November, 28th for which money yet hasn't removed to learn in bank?
Yes!
As soon as they ship, you suppose to receive email with tracking info as well. If you provided your friends email, you can ask him to track it for you. Or if you see the tracking info on your apple.com/orderstatus, you can do it yourself as well. Enjoy your iPhone!

Anyone have a Online Store for sale?

I would like buy a online store, better than the one in packaged Apps..
Does anyone have one available?
It would be used internally, to sell recycled goods within our company, but hopefully in time expanded to internet.
Tx
Dean

Hi Dean,
I have developed an online store at http://www.genghisvinyl.co.uk
The ordering process is quite straightforward
- Select items you want to purchase
- Items are added to the shopping cart
- Confirm order and enter customer and delivery details
- Pay for the goods via Paypal
- Order sent to you via email
- Payment receipt received from Paypal
- Marry the order and the payment then ship the goods
Is this the sort of thing you're looking for? I could of course modify it to suit your requirements. I could also apply your corporate look and feel to it.
If you'd prefer to take this discussion offline, please email me at [email protected]
Andrew.

Retail Store and Online Store???

Hi,
When buying an iMac or MacBook in the Apple Online, you are first offered a Mac with the "standard" specifications and you can choose to upgrade parts.
Are those upgraded Macs available in all Apple retail stores too? Or just the "standard" version.
Regards.

dwb wrote:
The standard configurations are available at the stores - some popular upgrade models will be available in some stores but basically if you want an upgraded model you normally wind up ordering it online or custom ordering it at an Apple Authorized dealer. You an also order online and have delivery made to an Apple store for pickup.
Thanks, dwb.
Very helpful to know it can be collected at a retail store.
Can a person who is not not normally a resident in a country use that countries online store?

How do I use the apple gift cards in passbook for a purchase in the apple online store.

How do I use the apple gift cards in passbook for a purchase in the apple online store.

Hi Ron2002,
Click this link and redeem your Apple Store Gift Card:
http://store.apple.com/us/browse/home/giftcards/redeem
Be sure to sign to your Apple ID.
Cheers!

Could you please tell me why as a Brit resident in Japan therefore having a billing address that is Japanese is forced to only get service from the Japanese online store? Is there not some way of allowing me to select movies and music to buy and download

Could you please tell me why as a Brit resident in Japan therefore having a billing address that is Japanese is forced to only get service from the Japanese online store? Is there not some way of allowing me to select movies and music to buy and download from other stores. Why do am i forced to try to nread Japanese when I have selected English as my language. The price for Downloads is no different and even if it was I am happy to pay. This also applies to Movie rental which is crazy and extremely restrictive. I a supposed GLOBAL community why does Apple do this.

You can buy ONLY from the itunes store of your country of residence (As proven by valid billing address of credit card) and ONLY while inside the borders of that country.
These are the terms of the itunes store.

How to buy a MacBook Pro from the Online Store

Well, I'm Indian, and apple does not have an apple store in India(not even an online one). I need the new MacBook pro with 16 Gigs of ram in it.
I do regularly travel to Australia and am considering buying one from their online store. But it asks for an AUSTRALIAN CARD. Did I just get something wrong or I need an Australian Credit card(if that's the case, I'm screwed). Also can I use an international credit card or am I done for????

You could also try contacting an Apple retail store in Australia and see what their policy is for an in-store purchase and if you can reserve a unit for when you are traveling there.

How can I get a document from apple online store with IMEI number on it?

Hi
I got my iPhone stolen, and currently have insurance requesting a document with IMEI number on it, I called apple and they say this doesn't exist?
I tried to explain to insurance, but they won't listen. I have sent in packing list, shipping notification, and scan of sticker on box with IMEI and serial number.
2nd email
Thank you for your email. We require a document with the full IMEI number on it. Once this is received we will be able to continue processing the claim.
Kind regards
1st email
thank you for sending us your documents, unfortunately the proof of purchase you have sent in does not show the serial number or the imei number, so i cannot match it to the side of the box label to use the two together for a proof of ownership .To enable us to continue with the processing of your claim, we require a valid proof of purchase for the mobile phone you are claiming for.
This must confirm the make, model and IMEI (International Manufacturers Electronic Identity) number of your phone and can be either a letter from your airtime provider on their letter-headed paper, a copy of the original receipt or despatch note that was provided to you when your phone was purchased. (this is not a air time bill)
Thanks a lot,

I bought from Apple online store, and IMEI only appears on sticker on the box which I've peeled off , scanned and emailed. Called apple and they said document doesn't exist with IMEI number on it. I've saw on another post someone managed to get apple to send them receipt with all the info within 3 days so I'll call back tomorrow, just the guy I spoke today didn't think it was possible.
Thanks

Online Store Delivery

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