Online Streaming error with Flash Player....

Hi there, I dont download files but I watch alot of foreign stuff online with English subtitles...there's a particular site that I go to and it asked me to download the latest Adobe Flash Player which I did, once I play the video, it tried to "load subtitles" and then I get an error message "fail to decompress Subtitles JSON. Cannot display subtitles" video plays fine though
I've logged a problem directly with them and yet they have not replied...I use Firefox, is there something else I need to do?
Hope someone can help.
Thank you in advace

Hi Mugetsu
I've just tried the sites you listed above and they worked perfectly fine for me.
I'm on Firefox and downloaded the latest version to Flash Player, I'm not an expert or anything but have you check your plugins to see if you have another player operating also? I read somewhere online that if after you download the Flash Player and it's videos still don't work then you have to disable the other type player? I had a Real Player which I have now disabled...but as I say I'm not sure if that's even close to solving your problem, probably best to wait for the experts
Regards,
ananlea

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Thanks.
I sent the username and PW to you and Chris.
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Hi,
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[[Image:FirefoxSafeMode|width=520]]
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JDB... your problems and solutions are different (and much
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Printable, lovingly formatted versions of these steps, valid
as of 9/15/2007 are available. I recommend printing them and
following along with the print version:
.doc:
http://www.supportflash.com/bent/flash_player_ocx_troubleshooting.doc
.pdf:
http://www.supportflash.com/bent/flash_player_ocx_troubleshooting.pdf
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2. Registry permission errors (aka 'ACL's)
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c:\windows\system32\Macromed\Flash\Flash9b.ocx
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ALL of section "ONE: Identify possibly leftover Flash player
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TWO: Registry Permission Problems
We have been working on Flash Player failures caused by
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Registry permission problems can be resolved using a tool
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2. After installation C:\WINDOWS\system32\Macromed\Flash
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Warning: The following solution involves the Windows System
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of the operating system. If you are not comfortable editing the
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information.
1. Select Start > Run
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Compare your permissions with the ones in this screenshot.
http://www.supportflash.com/vista_key.png
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“Troubleshooting system registry issues that prevent Flash
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http://www.adobe.com/cfusion/knowledgebase/index.cfm?id=kb400116
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http://www.adobe.com/cfusion/knowledgebase/index.cfm?id=fb1634cb
NOTE: The Microsoft version of the .cmd script run by
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the Adobe .cmd script in the above technote is tested safe for ALL
VERSIONS OF XP!!!
If you have a Windows System Registry permission issue that
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Please note that if you have this issue on multiple accounts on one
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