Online video won't play

I tried everything and no luck, below are things I did
1. Check/Update all latest Flash Player, Shockwave Player from adobe.com
2. Get latest Silverlight (v.5) installed
3. Latest Jave 7Update60 installed
and the video still not playing except the commercial. it gave error message 'sorry, clip not found. Media not found'. I clicked OK then it gave me a black screen. This is online video.
I also tried managing add-on as suggested by adobe to make sure shockwave add-on is enabled and also tried both on and off activeX filter, still not working
This is a show stopper for my deploying windows 8.1! any help is appreciated, thanks.
Thang Mo

Hi,
What's the browser do you use? Internet Explorer or Chrome? According to my experience, this problem probably caused by ad block add-ons. Please check if you enable any ad block extension in you system.
In addition, if you use security software, such as avast, please try to disable them temporarilly for test.
Roger Lu
TechNet Community Support

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