Only BI Administrators can receive cache seed?

Hi:
I want to seed cache to everyone, say 10 users, by iBots. So I firstly purged all caches, and then delivery a report, setting the destination as "Oracle BI Server Cache" and Recipients are the 10 users. However, after done, when looking into the cache folder, or open the cache manager, I can see only two cache. From the cache manager, I can see these two cache belongs to users who are in the BI Administrator group.
Then I purged all cache and run the iBot again for a paticular user, who is not in the BI Administrator group. No cache generated.
Is this a default setting? How to modify it?
Thanks.

Hi Daniel,
The access for mail might be restricted by service ACL, which you can find in server admin, select your server and go to Access on the top row to the far right. There services like mail might be restricted to administrators only and of course system administrators are most likely exempt.
Turn the service access off and verify functionality with webmail for instance.
Goodluck!
Jeffrey

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