Only first call to display help works, subsequent calls produce blank html

I have RoboHelp 7 HTML, IE7, and windows 2003. When I make a
call to RH_ShowHelp in the javascript library the context sensitive
(or main) topic is shown just fine. Once that 2nd html window is
open though, any subsequent request to display any help topics
results in that 2nd window going blank (title is about:blank, and
viewing source shows just <html></html>). If you close
the 2nd window between each call it works fine.
Also note that if I try this from my windows XP machine with
the same version of IE it works just fine. I think this may have
something to do with a security setting in 2003 or something, but
it could be a bug in the RH script too. Either way, I'd like to be
able to identify the cause and fix it or at least document the
cause.
Thanks

Welcome to the forum.
This is really a developer issue and most of us here are
authors. I have experienced something similar in that second calls
failed. There is something on that in the Calling WebHelp Using
URLs on my site. I don't know if that will help get you on the
right track as you are not using that method.
Sorry I cannot help more.

Similar Messages

  • RH 8 / IE7 : only first call to display help works ...

    Hi everybody,
    I made a webhelp with RH 7 and the call from the website to display the help worked well (with Firefox and IE).
    But since i upgraded it to RH 8 i have an issue with the webhelp call (only with IE, it workds well with FF) : when i call the webhelp the first time it works but if i don't close the new window and i call a new page i have a blank page ("about:blank").
    This issue didn't exist when i was with RH 7 and it happens only with Internet Explorer.
    Then i tried to create a webhelp directly with RH 8 beacuse i thougth it was the upgrade from RH 7 to RH 8 which could be the reason ... but even with a purely RH 8 webhelp the issue still exist.
    Can someone help me ? or have an idea about that issue ?
    Thank you ! (and i'm french so i'm sorry about my probable grammatical mistakes ... ^^)

    Praful,
    I'm not sure that i understood exactly what you ask but i'll describe with more precisions my situation.
    The webhelp is called from HTML pages. In each page i put :
    1/ the Javascript function from the folder \Adobe RoboHelp 8\CSH API\JavaScript :
    <script type="text/javascript" language="JavaScript1.2" src="RoboHelp_CSH.js"></script>
    2/ the link to call the webhelp. Exemple for topic ID=1 :
    <a href="javascript:RH_ShowHelp(0, 'webhelp/test_sinoe.htm>NewWindow', HH_HELP_CONTEXT, 1)">Help</a>
    If you want to test, i attach to this message a zip file which contains the test files i used on my computer :
    - a webhelp (with only 2 topics)
    - 2 web pages with call to the webhelp
    - the JS file
    If you want to reproduce the bug, you can unzip this archive and try to call the webhelp with IE from page 1 : the webhelp will open a new window.
    Keep that window opened and call the webhelp from page 2 : you will see that blank page thing ...
    thank you again to helping me
    rémi

  • 1.call information such as call waiting,call forwarding, call holding is not working when caller the call me or im wait for my call i cant see any title by iphon , and also holding is the same.2. there is not any option for call baring.

    Hi. please solve my problem.
    .call information such as call waiting,call forwarding, call holding is not working when caller the call me or im wait for my call i cant see any title by iphon , and also holding is the same.2. there is not any option for call baring.3.playback music is not hearing by second partner during the call.4.i cant select ringing ton from saving tons.
    thank you in advance.

    Hi Ersin,
    Exception 1 would seem to be FORMATTING_ERROR, which suggests something in the design of the Smartform.  However, that doesn't fit with the form being generated from a report, but only erroring when called from a function module.  I can think of no reason why the different calling method would be a factor.
    When FORMATTING_ERROR is raise it should also set a message ID and number, are you able to determine what they are?
    Regards,
    Nick

  • Only first button gets displayed

    I'm creating a panel with a bunch of buttons. What the class does is accepts an array of Actions and creates a button for each action. For some reason, only the first button is displayed. When you resize the window, all of the buttons become visible. I tried button.setVisible() with no luck. I tried to repaint() in the panel class, again a loser.
    Any suggestions would be appreciated.
    Thanks,
    -rob
    import java.awt.*;
    import java.awt.event.*;
    import javax.swing.*;
    class WestPanel extends JPanel
         public WestPanel( Action[] actions )
              Dimension dim = new Dimension( WIDTH, HEIGHT );
              setSize( dim );
              setLayout( new GridLayout( actions.length, 1 ));
              setBackground( Color.green );
              // Looping through actions to create panels
              for( int i = 0; i < actions.length; i++ )
                   JButton button = new JButton( actions[i] );
                   button.setFont( new Font( "", Font.BOLD, 18 ));
                   button.setSize( new Dimension( WIDTH, BUTTON_HEIGHT ) );
                   add( button );
         private static final int WIDTH = 200;
         private static final int HEIGHT = MainInterface.HEIGHT;
         private static final int BUTTON_HEIGHT = 50;
    }

    Thanks anyway. . .I found the problem.
    I hate when that happens, but I found a hint to my problem when I spent a little more time reading the other threads.
    -rob

  • Approval Preview (Only first approver is displayed after 1 approval step)

    Hello Everyone!
    We have a scenario in PROD wherein the approval preview doesn't show all approvers in the screen. At first, when the Contract document is prepared (not yet approved/created) and then the approval preview is displayed, the screen correctly shows the 3 approvers with status 'To be approved by'. However, when the document was created and that the first approver already approved the document, the approval preview only shows 1 approver line in the approval preview (table) with a status 'Approved by'. The next 2 approvers are not displayed in the screen.
    When we checked the document in BBP_PD and in SWI1, the workflow correctly identified the next approvers and even sent some notifications for them to approve. This is more on the screen problem. The approval preview (table) only shows the 1st approver who approved the document. We want to see all the approvers (with different status) in the approval preview so that we may know who already approved the document and who are the ones to still approve the document.
    We only experience this in PRD, and this scenario (document) works both in DEV and QAS. Please let us know the SAP Notes related to this. The affected documents are Contract and PO.
    Thanks and regards,
    Reymar

    Hi Masa,
    There were no applied notes related to approval preview (table) in DEV and QAS system.
    We have SRM 5.0 component version; SRM Server 5.50 ; SP13.
    Would you know any cause of this issue?
    Thank you very much.
    Regards,
    Reymar

  • Adobe form only first page is displayed

    hi all,
    I have created two pages under the Master page but only the First page is getting displayed. Both are set to visible. Whatelse could be the reason. Thanks.
    Regards,
    FS

    Hi,
    Can you please elaborate more on this. Have you added 2 body pages or 2 master pages?
    If you have added 2 body pages and if they are empty then they wont get displayed. You will have to insert a subform into the page. Only then you would be able to see the extra two pages.
    Thanks,
    Radhika

  • In Search - Only first ten name displays

    Dear All,
    When I search for a name,only top ten relevant names pops out,for more information please check the attachment. is it bug or Google chrome impact ?.
    Thanks
    Agasthuri
    PS: I was looking for name "Amit Srivastava" the search result pop out only ten names, actually the user name "Amit Srivastava" is more than ten, I am unable to scroll the list...

    Hi Doss,
    You can click on select people option at rigth side(from your screen, against to search function)
    on next screen, click on search tab and  scn user name and search it.you will get same/similar names with more pages.
    Thanks

  • Caller ID does not work when calling from Jabber

    We have the following results when doing calls within the company:
    Desk Phone A (4567-X-Smith): 7801234567
    Desk Phone B (4568-Y-Miller): 7801234568
    Main Company Line: 7801230000
    All desk phones have the following type of configuration:
    Under the phone -> Line[1] -> Line1 on Device <MAC>
    Display (Internal Caller ID): 4567-X-Smith
    ASCII Display (Internal Caller ID): Our Company Name
    Line Text Label: 780-123-4567
    ASCII Line Text Label: 780-123-4567
    External Phone Number Mask: 7801230000
    Desk Phone A calls Desk Phone B
    - caller ID shows up properly on Desk Phone B as 4567-X-Smith
    User at Desk Phone A makes the call through the Jabber client to Desk Phone B
    - caller ID shows up as 7801230000
    This last situation is the problem since we want all internal calls whether they're form the desk phone or Jabber to show the proper caller ID. However, we want the generic main company line (7801230000) to show up to anybody outside the company. What is set incorrectly? Why does Jabber take over the line but not keep the same caller ID settings? Does jabber work as if it's doing an external call?
    Thanks in advance,
    Kris

    Interesting... I just 4-digit dialed 8182 (typed in the Search field at the top of the jabber window) and my proper caller ID showed up...
    Next I tried 10 digit dial 7804988182 through jabber and it showed 7804988100 (our external calling mask). I also just noiced that it very briefly flashes 97804988182 so that seems to indicate it's trying to dial through the PSTN...
    Oddly enough, if I 10 digit dial through my desk phone, it shows the proper caller ID.

  • Business Graphics in ADS doesn't display on subsequent calls

    We have this bizarre problem with Business Graphics in ADS.
    We are embedding Business Graphics in an Adobe form and we find that the Business Graphics will not be displayed on second (subsequent) call(s) to the ADS, which can be simulated by clicking on the Refresh button in the web browser.
    The Business Graphics will only be displayed in the first call to the ADS.
    Has anyone encountered this?

    the problem is the URL that does not contain the jsessionId as during the second call. The browser has already a cookie and  so the encodeRedirectUrl-method does not add the parameter.                                                                               
    You can enforce this with the following call:                
    String url = "forceEncoding:" + source.getUrl();                             
    urlToBeUsed = ((IWebContextAdapter)WDWebContextAdapter.                      
    getWebContextAdapter()).encodeRedirectURL(url);

  • No Caller Number Display since August 2014

    Caller number display ceased to function on 9th August last year.
    Since the we have been through the fault reporting process 3 times. Had an aborted (by Openreach) engineer visit and received a statement letter from BT saying they are looking in to the problem, it will take time etc etc.
    My equipment works at my neighbours house. The neighbours phone has been tried in my house and does not work. I have removed filters, unplugged everything, tried the Master Socket. None of these things works.
    It is very tough to run my business without Caller Number Display.
    Can it be fixed???
    If I switch to another provider will Caller Number Display then work??
    Help!

    Hi Unclenorm,
    Welcome to the community forum. I am sorry to hear that you are having problems with the Caller Display. I'll be able to take a look at this for you. Please can you send me in your details using the "Contact The Mods" link found in my profile.
    Thanks
    PaddyB
    BTCare Community Mod
    If we have asked you to email us with your details, please make sure you are logged in to the forum, otherwise you will not be able to see our ‘Contact Us’ link within our profiles.
    We are sorry but we are unable to deal with service/account queries via the private message(PM) function so please don't PM your account info, we need to deal with this via our email account :-)

  • After my iphone4S update to 7.0.6, it have a problem that keep searching network then no service show on display. Can't call. I have try check sim card, reset network settings, and restore my iphone. Still not working at all. Need help please.

    After my iphone4S update to 7.0.6, it have a problem that keep searching network then no service show on display. Can't call. I have try check sim card, reset network settings, and restore my iphone. Still not working at all. Need help please.Urgent.TQ

    Izit software or hardware? Confuse:(
    Only can use wifi now.
    Any way thanks guys for ur suggestion:) amishcake and simes

  • HT4623 my voice call services is not working with cellular network...only works fine with wifi..please help?

    my voice call services is not working with cellular network...only works fine with wifi..please help?

    Since you have already done some sort of reset on your Airport Express, you might as well make sure it was a "hard reset" - follow the instructions for a hard reset found at:
    http://docs.info.apple.com/article.html?artnum=108044
    Since your Mac is running Leopard, you need to configure the Airport Express using the Airport Utility found in the Applictions->Utilities folder. You cannot install the old software that was supplied on the CD you got with the Airport Express.
    In future - if you do something bad with network settings on your Mac, do NOT try to fix it with the Airport Utility. The Airport Utility is only used to configure the Airport Express - and since the problem you have created is on the Mac and not the Airport Express, there is no need to be using the Airport Utility and especially there is no need to be resetting the Airport Express.

  • I have an iPhone 6.  For the first two weeks my bluetooth worked fine but then started having issues.  Now, although it shows that it is connected to Bluetooth, I can't hear any of the calls.  The radio continues to play.  Please help!

    I have an iPhone 6.  For the first two weeks my bluetooth worked fine but then started having issues.  Now, although it shows that it is connected to Bluetooth, I can't hear any of the calls.  The radio continues to play.  Please help!

    Hello there, Srushevics.
    It sounds like you may be having issues with the connectivity of your iPhone with the Bluetooth in your vehicle. The following Knowledge Base article offers up some great steps for troubleshooting that Bluetooth connectivity with your iOS device:
    If you can’t use a Bluetooth accessory or car kit
    To resolve the issue, you'll need to first sign in to iCloud and review your devices:
    Sign in to iCloud on your iOS devices and Macs with OS X Yosemite (available this fall).
    On one of your devices, tap Settings > Bluetooth and look under My Devices. You'll see all devices that are connected to Bluetooth, but make sure that you see your Apple devices that are signed in to iCloud and are using iOS 8 or OS X Yosemite.
    Sign out of your iCloud account from any devices that you don't want to use. To sign out of iCloud on an iOS device, tap Settings > iCloud > Sign Out.
    Then, remove any inactive devices from iCloud:
    Sign in to iCloud.com.
    Select Find My iPhone.
    Select any devices that aren't active anymore.
    Wait for Find My iPhone to stop trying to find the inactive device.
    You should see the option to remove this device from your account. Select it to remove the device.
    After following the steps above, restart the device with the issue. Then try to use it with your Bluetooth accessory.
    Thanks for reaching out to Apple Support Communities.
    Cheers,
    Pedro.

  • No calls are going through or coming in, also my sms/mms does not work the only thing that seems to be working is mobile internet anyone help???

    No calls are going through or coming in, also my sms/mms does not work the only thing that seems to be working is mobile internet anyone help???
    When I try calling someone it beeps twice and says 'call failed' also when someone tries calling me it does not come through. Also SMS/MMS cannot be sent or recieved. Only mobile internet is working
    iPhone 5s
    ANYONE HELP???

    Restart your phone by holding the power and home button until the Apple logo appears. If that does not solve the issue contact your cell provider so they can resolve the issue.

  • Caller ID for incoming calls NOT displaying name from contacts (only displays phone # on BB Z10)

    on the Z10 Whenever I receive an incoming call, the caller ID only shows the phone #, even when I have that number matched to a contact in the phone, even the call log it show the number and not the name.  How do I get the caller ID to recognize and display the appropriate contact name with the phone fro an incoming call? Any help would be greatly appreciated!  Thanks, Akhanbilal

    Thank you Arsen but, as with everyone else : (1) When you get an in-coming call, it has no call log on the phone app call log that allows you do a thing under the sun except to touch the number of the last call, and when you do, it CALLS THEM BACK. (2) On every other BlackBerry I have owned, about 10 to-date, I simply selected the last in-coming call and had a button at the bottom of the screen to allow me to ADD TO CONTACTS. (3) This does NOT exist on the Z10, and there certainly is no "Click on number, little slider pops on the right, select add to contact."  Instead it dials them.  Frustrating other uses have described Arsen. Further, while on the topic : (4) None of this has anything to do with 10-digit national dialing plan or anything else on swipe finger down from top in Phone App, Arsen. (5) When you swipe Phone App down, you see SETTINGS. Then, there are 13 items.  I have looked at all 13 items and see nothing as you describe to select, nor any instructions on what to set the SMART DIALING to when there are 3 area codes local for my city and country code shows +1. Further, while on topic here : (6) Visual Voice Mail has been turned-on and whatever visual voice mail is, never supported on any previous BlackBerry including my 9780 before this, I have it with T-Mobile and have it turned on on the BlackBerry Z10 and it too does not work.  On the positive side, I do have a work-around for BlackBerry Z10 to 2013 Toyota entune. (7) I first took a vm msg .wav file of just hello (blank will not send) and saved it on BlackBerry Z10.  The Toyota entune is LOOKING for a music and will LOCK-UP if none are found.  By giving it this, it worked on my 2013 Toyota entune for the 1st time ever.  Yeah !  It is a little frustrating every few minutes listening to myself say HELLO.  But, hey no one really notices it with all the other stuff going on NAVIGATION, radio, cell phone calls, and all the computerized alerts on 2013 Toyota even without entune. (8) What I did now was to go into Navigation and remove SYNC with MUSIC.  I accomplished that after pairing to Z10 to 2013 Toyota, by CANCELLING ALL CONNECTIONS leaving only the pairing itself.  Then, you must choose some connections in the pairing section of SET-UP within Navigation itself.  If you cannot even get to that point, try depressing on the Navigation Screen, INTERNET at which point it will allow you access to SET-UP when you see the message NO ENTUNE APP FOUND ON YOUR BlackBerry Z10.  Red-headed step-child is what we all are.  Have to help each other.  Arsen I appeciate you helping all of us.  Seems the list is about 20 who have voiced it here in this one thread.  We voice it for the 200 million BlackBerry users worldwide, all left out in the cold despite a pretty cool Z10 product. Far better than iPhone 5.  I chose phone and internet.  Internet comes back no BLACKBERRY Z10 TOYOTA ENTUNE APP.  But, at least now I don't have to hear the music HELLO and do not also have the BlackBerry Z10 LOCKED-UP with pop up message you have to say OK to 10 million times to clear and never can actually do a thing on the BlackBerry Z10 as  a result.  Cannot add an in-coming call to Contacts Z10. Cannot see name and number calling me, just the bloody number, no clue who is calling ridiculous. Cannot do diddle-e-squat on BlackBerry Z10 on Toyota entune.  No App.  Horrendous. TAGS : Z10 no caller-id name, Z10 no app Toyota 2013 entune, Z10 add call to Contacts

Maybe you are looking for